At O’Brien Media, we’re all about transparency, respect, and doing right by our customers. That’s why we have a dedicated Treating Customers Fairly (TCF) policy — a promise that’s built into everything we do, but something that not everyone knows about.
So, what is Treating Customers Fairly?
It’s a set of principles that ensure every interaction you have with us — whether you’re just browsing our services or you’ve been a customer for years — is handled with honesty, care, and professionalism. The policy is based on guidance from the Financial Conduct Authority (FCA), and although we’re not in the financial sector, we believe these values should apply to all businesses.
You can check out our full policy here, but here’s the gist of what it means for you:
-
Clear communication – We make sure everything is easy to understand, with no hidden jargon or unexpected surprises.
-
Your needs come first – We’ll always recommend the right solutions for your business, not what’s best for our bottom line.
-
Accessible support – Whether you’re a tech whizz or totally new to websites and digital marketing, we’re here to help in a way that makes sense to you.
-
Ongoing service quality – We don’t just set things up and disappear. We’re in it for the long haul, supporting you every step of the way.
-
Accountability – If something goes wrong (we’re only human!), we’ll always take responsibility and work to make it right.
For us, treating customers fairly isn’t just a policy. It’s how we do business. It’s part of why we’ve got so many long-standing clients and great feedback from businesses across Swindon and beyond.
Have questions about the policy or want to chat about how we work? Feel free to drop us a line at hello@obrienmedia.co.uk or give us a ring on 01793 239239.
Let’s keep things fair, friendly, and focused on your success.