Supporting you, day and night realtime customer support statistics
There is 1 inbound call in progress on our sales and support lines as of 4:27pm today (Tuesday)
We have answered 100% of calls on our sales and support lines today.
Today the average waiting time when you call us is 00:00:08. The maximum waiting time today is 00:00:14.
Customer support response times for requests via email and Client Connect
Over the last seven days our average response time to helpdesk requests was: 8 minutes
We track our first-response time (the time it takes us to reply in full) to helpdesk requests (cases) that are created when you send us an email, raise a query via Client Connect, or contact us by phone.
Due to the nature of the queries we receive we find that tracking the first-response time is a more accurate representation of how responsive we are to the needs of our customers as in some instances support cases can be used for web development project communications where a case could be open for days or weeks.