# O'Brien Media Website Design and Support > We design stunning websites with great designs. We offer web development and support services for businesses large and small around Swindon. --- ## Pages - [Meet your friendly O'Brien Media Team...](https://obrienmedia.co.uk/about-obrien-media-old-town-swindon/meet-the-team): Our Experts, Your Digital Dream Team Find out more about who will be working on your website development or design... - [2025 Client Connect Survey](https://obrienmedia.co.uk/2025-client-connect-survey): Thank you for providing feedback on our Client Connect customer portal. This survey will be open until the 31st July... - [Swindon WordPress Website Design and Development](https://obrienmedia.co.uk/solutions/swindon-wordpress-website-design-and-development): WordPress Website Design & Development Specialists in Swindon, working UK wide We are specialists in website design & web development... - [Our Range of Website Design, Website Support, and Digital Solutions](https://obrienmedia.co.uk/solutions): Our team of website designers, developers, marketing professionals, and website support specialists will transform your ideas into a completed project... - [Swindon Website Design, Website Support, SEO & Digital Marketing from O’Brien Media](https://obrienmedia.co.uk/): We're a friendly local website design, SEO, and digital marketing agency based in Swindon, Wiltshire. We've been designing, building, and... - [Sign the Mutual Non-Disclosure Agreement](https://obrienmedia.co.uk/legal/mutual-nda/sign): We take the confidentiality of your information very seriously. This Non-Disclosure Agreement (NDA) is designed to give you peace of... - [Mutual Non-Disclosure Agreement](https://obrienmedia.co.uk/legal/mutual-nda): Not Valid Unless Signed This is an example of our standard NDA (Non Disclosure Agreeement) used when entering into discussions... - [Our Approach to AI at O'Brien Media (AI Usage Policy)](https://obrienmedia.co.uk/legal/ai-usage-policy): How we use AI at O’Brien Media Artificial Intelligence (AI) is changing the way many businesses operate—offering new opportunities to... - [Read what we're all about at O'Brien Media!](https://obrienmedia.co.uk/about-obrien-media-old-town-swindon): Read what we’re all about at O’Brien Media! Established in 2006 and we’re still loving every second! See what we... - [How our costs have increased over the past couple of years (covering 2023 and 2024)](https://obrienmedia.co.uk/about-obrien-media-old-town-swindon/cost-increases-2023-and-2024): As the 2025/26 financial year kicks in we’ve been taking a look at how much our costs have increased over... - [Wiltshire Website Design and Development](https://obrienmedia.co.uk/wiltshire-website-design-and-development): We are your Wiltshire Website Design & Development Specialists From small business websites to act as an online brochure to... - [Send us feedback during your website design project](https://obrienmedia.co.uk/forms/design-feedback): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Website Design and Development Agreement](https://obrienmedia.co.uk/legal/website-design-agreement): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Thanks for completing the Know Your Customer Check](https://obrienmedia.co.uk/know-your-customer/thanks): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Completing a Know Your Customer Check for O'Brien Media](https://obrienmedia.co.uk/know-your-customer): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Why Your Business Needs a Google Business Profile](https://obrienmedia.co.uk/solutions/google-business-profiles): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [The O'Brien Media Digital Insider Blog](https://obrienmedia.co.uk/blog): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Local Search and SEO (Search Engine Optimisation) in Swindon](https://obrienmedia.co.uk/solutions/seo-in-swindon): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Self Service Forms from O'Brien Media](https://obrienmedia.co.uk/forms): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Pastoral Care at O’Brien Media: Supporting Our Team’s Wellbeing](https://obrienmedia.co.uk/about-obrien-media-old-town-swindon/supporting-team-wellbeing): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Treating Customers Fairly Policy](https://obrienmedia.co.uk/legal/treating-customers-fairly-policy): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Legal, Privacy & Compliance Hub](https://obrienmedia.co.uk/legal): Below you can find copies of current contracts, terms and conditions, and policies that govern the use of our services... - [Website design case studies, and client feedback](https://obrienmedia.co.uk/web-design-portfolio): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Check my WordPress Version](https://obrienmedia.co.uk/check-my-wordpress-version): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Swindon News](https://obrienmedia.co.uk/swindon-news): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Cyber Essentials Certificate of Assurance](https://obrienmedia.co.uk/legal/privacy-policy/cyber-essentials-certificate): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Create your website design price estimate](https://obrienmedia.co.uk/estimate): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Create a Seamless Experience with a Custom Elementor Links Page](https://obrienmedia.co.uk/solutions/social-media-marketing-swindon/custom-elementor-links-page): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Office Photos](https://obrienmedia.co.uk/office-photos): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Student page example](https://obrienmedia.co.uk/student-page-example): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Support Policy Terms and Conditions for O'Brien Media Customers](https://obrienmedia.co.uk/support-policy): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Sign Your Website Design and Development Agreement](https://obrienmedia.co.uk/legal/website-design-agreement/sign): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Sign Your Website Support & Maintenance Service Agreement](https://obrienmedia.co.uk/legal/website-support-agreement/sign): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Sign Your SEO (Search Engine Optimisation) Agreement](https://obrienmedia.co.uk/legal/seo-agreement/sign): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Customer Feedback Survey](https://obrienmedia.co.uk/feedback): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Sign Your Website Hosting Agreement](https://obrienmedia.co.uk/legal/website-hosting/sign): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Sign Your Social Media Marketing Service Agreement](https://obrienmedia.co.uk/legal/social-media-marketing/sign): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Customer reviews](https://obrienmedia.co.uk/reviews): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Add Your Card Details](https://obrienmedia.co.uk/add-your-card): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [My helpdesk cases](https://obrienmedia.co.uk/dashboard/helpdesk): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Your account details](https://obrienmedia.co.uk/dashboard/profile): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Dashboard](https://obrienmedia.co.uk/dashboard): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Digital Marketing Gift Cards from O'Brien Media](https://obrienmedia.co.uk/digital-marketing-gift-cards): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Subscribe to the O'Brien Media Insider](https://obrienmedia.co.uk/insider): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [We're proud of our award-winning team](https://obrienmedia.co.uk/about-obrien-media-old-town-swindon/award-winning-team): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [WHOIS Lookup Result](https://obrienmedia.co.uk/whois): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Test ChatGPT Written Plugin](https://obrienmedia.co.uk/test-chatgpt-written-plugin): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Thanks for Setting up your Direct Debit](https://obrienmedia.co.uk/legal/payment-terms/direct-debit-thanks): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Website Content Specification Form](https://obrienmedia.co.uk/forms/website-content-form): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Website Support & Maintenance Service Agreement](https://obrienmedia.co.uk/legal/website-support-agreement): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Supplier Terms and Conditions](https://obrienmedia.co.uk/legal/supplier-terms): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [GD Archive](https://obrienmedia.co.uk/gd-archive): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [GD Archive Item](https://obrienmedia.co.uk/gd-archive-item): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [GD Details](https://obrienmedia.co.uk/gd-details): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Email Marketing Service Setup Form](https://obrienmedia.co.uk/forms/email-marketing-setup): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Thanks for Completing Your Social Media Account Setup Form](https://obrienmedia.co.uk/forms/social-setup/thanks): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Book an appointment with Chris Grant](https://obrienmedia.co.uk/book-chris-grant): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [QR Code Wayfinding Leaflet](https://obrienmedia.co.uk/qr-code-wayfinding-leaflet): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Events](https://obrienmedia.co.uk/events): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Locations](https://obrienmedia.co.uk/events/locations): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Categories](https://obrienmedia.co.uk/events/categories): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Event Tags](https://obrienmedia.co.uk/events/tags): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [My Bookings](https://obrienmedia.co.uk/events/my-bookings): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Free Wifi Terms and Conditions of Service](https://obrienmedia.co.uk/legal/free-wifi): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Free WiFi at our Cheney Manor Offices](https://obrienmedia.co.uk/freewifi): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Free SEO Audit](https://obrienmedia.co.uk/free-seo-audit): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [The Business Show 2021](https://obrienmedia.co.uk/expo): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Search our website](https://obrienmedia.co.uk/search): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Social Media Account Setup Form](https://obrienmedia.co.uk/forms/social-setup): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Acquisitions of website design and website support businesses](https://obrienmedia.co.uk/web-design-acquisitions-freelance-designer-acquisitions): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [2023 Spook-tacular Super Sale​](https://obrienmedia.co.uk/halloween): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [All about Client Connect](https://obrienmedia.co.uk/about-obrien-media-old-town-swindon/client-connect): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Landing Pages](https://obrienmedia.co.uk/solutions/landing-pages): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Inclusion Policy as a Disability Confident Leader](https://obrienmedia.co.uk/legal/inclusion-policy): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Hosted Exchange & Website Analytics for Existing Customers](https://obrienmedia.co.uk/services-for-existing-customers): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Payment Processing & Banking Solutions for Businesses of All Sizes](https://obrienmedia.co.uk/solutions/financial-solutions): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [We're a Disability Confident Leader](https://obrienmedia.co.uk/about-obrien-media-old-town-swindon/disability-confident): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [WooCommerce Store Development and WooCommerce Support](https://obrienmedia.co.uk/solutions/woocommerce-websites): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [WordPress Support and Website Support in Swindon, Website Hosting](https://obrienmedia.co.uk/solutions/website-hosting-and-support-swindon-wiltshire): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [SMS Marketing, Email Marketing, and Marketing Response Numbers](https://obrienmedia.co.uk/solutions/sms-and-email-marketing): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Social Media Marketing in Swindon](https://obrienmedia.co.uk/solutions/social-media-marketing-swindon): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Ecommerce Website Design & Ecommerce Website Support](https://obrienmedia.co.uk/solutions/swindon-ecommerce-websites): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Swindon Website Design and Development](https://obrienmedia.co.uk/solutions/swindon-website-design-and-development): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Welcome to O'Brien Media, your UK BigCommerce Specialists](https://obrienmedia.co.uk/solutions/bigcommerce): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Providing digital services to Cheney Manor based businesses in Swindon](https://obrienmedia.co.uk/solutions/landing-pages/pembroke): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Social Media Marketing Service Agreement](https://obrienmedia.co.uk/legal/social-media-marketing): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Book a call with
Dylan Fernández](https://obrienmedia.co.uk/contact/dylan-fernandez): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Welcome to O'Brien Media, your Swindon choice for everything web](https://obrienmedia.co.uk/solutions/landing-pages/radio-swindon105): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [ICO Registration Certificate](https://obrienmedia.co.uk/legal/privacy-policy/ico-registration-certificate): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Letter of Instruction](https://obrienmedia.co.uk/legal/letter-of-instruction): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Coronavirus information for our business customers](https://obrienmedia.co.uk/coronavirus): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Helpdesk Search](https://obrienmedia.co.uk/contact/help/search): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Help & Support](https://obrienmedia.co.uk/contact/help): We update your new website based on feedback and when you’re happy, your new website can be launched! ... Read... - [Request additional keyword monitoring for your SEO package](https://obrienmedia.co.uk/contact/seo-keywords): A three-month rolling agreement is a contractual arrangement where your commitment to our services lasts for three months, but this... - [Links for Social Media](https://obrienmedia.co.uk/links): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [The Direct Debit Guarantee: your rights as a customer and common questions](https://obrienmedia.co.uk/legal/payment-terms/directdebit-guarantee): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Join the team at
O'Brien Media](https://obrienmedia.co.uk/about-obrien-media-old-town-swindon/recruitment): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Book a pre-sales call with Chris Grant (appointment list)](https://obrienmedia.co.uk/contact/chris-grant/list): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Redeem your offer code](https://obrienmedia.co.uk/solutions/landing-pages/redeem): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Create your website estimate (Kiosk)](https://obrienmedia.co.uk/kiosk): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Thanks, your estimate is on it's way! (Kiosk)](https://obrienmedia.co.uk/kiosk/thanks): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... --- ## Posts - [What OpenAI’s Five Levels of AGI Tell Us About the Future of AI – And Why It Matters to Us All](https://obrienmedia.co.uk/ai-and-business/what-openais-five-levels-of-agi-tell-us-about-the-future-of-ai-and-why-it-matters-to-us-all): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Ten Years of Free Corporate Data: How UK Businesses Have Benefited](https://obrienmedia.co.uk/business/ten-years-of-free-corporate-data-how-uk-businesses-have-benefited): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Local SEO for Swindon Businesses - A Simple Guide That Gets Results](https://obrienmedia.co.uk/seo/local-seo-for-swindon-businesses-a-simple-guide-that-gets-results): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [The 5S Principle: Streamlining Your Small Office for Maximum Efficiency](https://obrienmedia.co.uk/business/the-5s-principle-streamlining-your-small-office-for-maximum-efficiency): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Top Web Design Trends for Small Businesses in 2025](https://obrienmedia.co.uk/website-design/top-web-design-trends-for-small-businesses-in-2025): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [O'Brien Media: Proud to be a Disability Confident Employer](https://obrienmedia.co.uk/business/obrien-media-proud-to-be-a-disability-confident-employer): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [How O’Brien Media Grows Through Web Design Acquisitions](https://obrienmedia.co.uk/business/how-obrien-media-grows-through-web-design-acquisitions): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Instagram + Google Search? Big Changes Could Be Coming Summer 2025](https://obrienmedia.co.uk/social-media/instagram-google-search-big-changes-could-be-coming-summer-2025): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [World Productivity Day 2025: Website Support in Swindon](https://obrienmedia.co.uk/business/world-productivity-day-2025-website-support-in-swindon): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [What Makes a Great Website? The Complete Guide for Small Business Owners](https://obrienmedia.co.uk/website-design/what-makes-a-great-website-the-complete-guide-for-small-business-owners): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [WooCommerce 9.9: Faster, Smarter E-Commerce for Small Businesses](https://obrienmedia.co.uk/woocommerce/woocommerce-9-9-faster-smarter-e-commerce-for-small-businesses): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Why a Website Support Agreement is the Smart Choice for Your Business](https://obrienmedia.co.uk/business/why-a-website-support-agreement-is-the-smart-choice-for-your-business): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Boosting WordPress and WooCommerce Performance with Server-Side Caching and CDNs](https://obrienmedia.co.uk/wordpress/boosting-wordpress-and-woocommerce-performance-with-server-side-caching-and-cdns): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Amazon Haul: Amazon’s Budget-Friendly Blitz Against Temu and Shein](https://obrienmedia.co.uk/blog/amazon-haul-amazons-budget-friendly-blitz-against-temu-and-shein): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [What is Scope Creep - and Why Does It Matter for Your Website Project](https://obrienmedia.co.uk/website-design/what-is-scope-creep-and-why-does-it-matter-for-your-website-project): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Keep Your Business Safe from Email and Calendar Phishing Attacks](https://obrienmedia.co.uk/security/keep-your-business-safe-from-email-and-calendar-phishing-attacks): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - ["The Most Dangerous Phrase in the Language Is, 'We've Always Done It This Way'"](https://obrienmedia.co.uk/business/the-most-dangerous-phrase-in-the-language-is-weve-always-done-it-this-way): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Google and AI Content Detection: What You Need to Know in 2025](https://obrienmedia.co.uk/ai-and-business/google-and-ai-content-detection-what-you-need-to-know-in-2025): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Everything You Ever Wanted to Know About SEO - Your Questions Answered!](https://obrienmedia.co.uk/seo/everything-you-ever-wanted-to-know-about-seo-your-questions-answered): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Postal Reforms and Their Impact on Small Businesses](https://obrienmedia.co.uk/business/postal-reforms-and-their-impact-on-small-businesses): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [In Challenging Times, Small Businesses Need to Stick Together](https://obrienmedia.co.uk/business/in-challenging-times-small-businesses-need-to-stick-together): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Mental Health Awareness Week: Prioritising People in the Digital Space](https://obrienmedia.co.uk/mental-health/mental-health-awareness-week-prioritising-people-in-the-digital-space): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Google’s ‘G’ Just Got a Glow-Up - Here’s What’s Changed and Why It Matters](https://obrienmedia.co.uk/design/googles-g-just-got-a-glow-up-heres-whats-changed-and-why-it-matters): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [A Smoother Way to Stay Informed: Plugin Update Notifications Are Changing](https://obrienmedia.co.uk/wordpress/a-smoother-way-to-stay-informed-plugin-update-notifications-are-changing): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [WooCommerce May Meltdown: The Critical Error Crashing WordPress Sites and How We Can Help](https://obrienmedia.co.uk/wordpress/woocommerce-may-meltdown-the-critical-error-crashing-wordpress-sites-and-how-we-can-help): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Why Small Businesses Thrive with a Small Local Web Agency](https://obrienmedia.co.uk/business/why-small-businesses-thrive-with-a-small-local-web-agency): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [O'Brien Media: New Contact Forms Spam Protection Features](https://obrienmedia.co.uk/wordpress/obrien-media-new-contact-forms-spam-protection-features): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Get Ahead This Summer: Now’s the Time to Optimise Your Website](https://obrienmedia.co.uk/business/get-ahead-this-summer-nows-the-time-to-optimise-your-website): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Free Cloudflare Protection Our Hosting Services - and the Lava Lamp Magic Behind It!](https://obrienmedia.co.uk/tech/free-cloudflare-protection-our-hosting-services-and-the-lava-lamp-magic-behind-it): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [The Future of WordPress Security in 2025 and Beyond](https://obrienmedia.co.uk/security/the-future-of-wordpress-security-in-2025-and-beyond): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [WordPress 6.8 “Cecil” Released: What’s New in the Latest Update](https://obrienmedia.co.uk/wordpress/wordpress-6-8-cecil-released-whats-new-in-the-latest-update): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. 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Temporary passwords act as... - [What are my FTP/SFTP login details for my website/hosting account](https://obrienmedia.co.uk/help/what-are-my-ftp-sftp-login-details-for-my-website-hosting-account): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [What are my MySQL or MariaDB login details for my website/hosting account](https://obrienmedia.co.uk/help/what-are-my-mysql-or-mariadb-login-details-for-my-website-hosting-account): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [How to turn off caching using .htaccess](https://obrienmedia.co.uk/help/how-to-turn-off-caching-using-htaccess): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Userguide: Cisco IP Phone 7975G](https://obrienmedia.co.uk/help/userguide-cisco-ip-phone-7975g): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Configure Mozilla Thunderbird to access your email account](https://obrienmedia.co.uk/help/configure-mozilla-thunderbird-to-access-your-email-account): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Configure Gmail on Android to access your email account](https://obrienmedia.co.uk/help/configure-gmail-on-android-to-access-your-email-account): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. 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Temporary passwords act as... - [WordPress Software Updates for O’Brien Media Clients](https://obrienmedia.co.uk/help/wordpress-cms-software-updates-for-obrien-media-clients): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Avoiding the "The content on this page has either been modified by another user..." error in Drupal](https://obrienmedia.co.uk/help/avoiding-the-the-content-on-this-page-has-either-been-modified-by-another-user-error-in-drupal): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Configure Microsoft Outlook 2016 to access your email account](https://obrienmedia.co.uk/help/email-application-setup-outlook-2016-for-windows): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. 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Temporary passwords act as... - [Changing your outgoing (SMTP) server address in Outlook](https://obrienmedia.co.uk/help/changing-your-outgoing-smtp-server-address-in-outlook): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Configure Microsoft Outlook 2013 to access your email account](https://obrienmedia.co.uk/help/configure-microsoft-outlook-to-access-your-email-account): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as... - [Configure Microsoft Outlook 2010 to access your email account](https://obrienmedia.co.uk/help/configure-microsoft-outlook-2010-to-access-your-email-account): App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. 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Temporary passwords act as... --- # # Detailed Content ## Pages - Published: 2025-06-28 - Modified: 2025-06-28 - URL: https://obrienmedia.co.uk/about-obrien-media-old-town-swindon/meet-the-team Our Experts, Your Digital Dream Team Find out more about who will be working on your website development or design project. Meet the team who will work on your project from start to end and guide you every step of the way. Christopher Grant Website Design and Development Specialist Camilo Pires Inclusion and Accessibility Consultant Andy Smart Digital Transformation Consultant Tom Summers Team Success & Business Data Specialist Dan Hatherall Technology and Infrastructure Consultant Jenny O'Brien Customer Success Advisor (Administration & Finance) --- - Published: 2025-06-22 - Modified: 2025-06-23 - URL: https://obrienmedia.co.uk/2025-client-connect-survey Thank you for providing feedback on our Client Connect customer portal. This survey will be open until the 31st July 2025. We just have a couple of quick questions... Do you use Client Connect? *Do you make use of our Client Connect customer portal system to check your invoices, view account details, or manage support requests? Yes, I doNo, I don'tI Wasn't Aware of Client ConnectHow frequently do you use Client ConnectWe'd like to know how frequently you log into Client Connect, this will help us focus our internal development of systems more efficiently. WeeklyMonthlyQuarterlyNot sure/Less frequentlyFeedbackLet us know your feedback on the subject of Client Connect, or on how we promote Client Connect to customers. How would you like to see it improved? Are there options you wish were present? Let us know here. Submit your feedback --- - Published: 2025-06-17 - Modified: 2025-06-19 - URL: https://obrienmedia.co.uk/solutions/swindon-wordpress-website-design-and-development WordPress Website Design & Development Specialists in Swindon, working UK wide We are specialists in website design & web development in Swindon, with customers across the UK. Are you looking for WordPress website developers in Swindon to create or update your website? Talk to us about WordPress Moving from a website builder? Have a different type of website in mind, or need support with another type of Swindon web design project? We don't just work with WordPress, get in touch about your web design project today! WordPress will fit your business needs! WordPress is great for use on just about any website. There is a built in blogging platform, thousands of plugins for easy integration of analytics, image galleries, and it is great for search engine optimisation and ecommerce using the popular WooCommerce plugin. Best of all, it makes it incredibly easy for businesses to create and update pages on their own website. See the benefits WordPress + Elementor Elementor allows our customers to easily manage their websites using a beautiful visual editor! Here at O'Brien Media, we are all about letting customers self-manage their websites and Elementor lets us do just that! See why we love Elementor! Steve CostelloFixed Locally Computer Recycling Chris and his team have done a fantastic job with building our bespoke websites. Chris took the time to get a good understanding of what we required, and had a lot of patience while we tried to explain it! Now both websites are up and running and... --- - Published: 2025-06-16 - Modified: 2025-06-21 - URL: https://obrienmedia.co.uk/solutions Our team of website designers, developers, marketing professionals, and website support specialists will transform your ideas into a completed project that will exceed your expectations. Website Design & Website Development We specialise in creating websites that businesses like yours can manage and update without any technical knowledge. Find out more WordPress Website Design & Development WordPress is great for use on just about any website. There is a built in blogging platform, and thousands of plugins to add features to your site. Find out more Website Support & Web Hosting Whether your website was designed by O’Brien Media or not we’ve got website support and website hosting solutions to simplify your online presence. Find out more WooCommerce Websites Whether it's a brand-new store, support for your existing store or something else, we would love to work with you! Find out more BigCommerce Stores As a member of the BigCommerce Agency Partner Program, the O’Brien Media team have access to the latest e-commerce technology. Find out more SEO & Local Search The impact of SEO on a website can mean that customers can easily find content on your site, which as a result will drive traffic! Find out more Social Media Marketing Our team have the experience to create content that matches your brand, and can help you with campaigns that help bring in and keep existing customers! Find out more Need something else? From bespoke websites and web tools that work exactly how your businesses needs them to, to CRM... --- - Published: 2025-06-15 - Modified: 2025-06-28 - URL: https://obrienmedia.co.uk/ We are websites design professionals building mobile-friendly websites that are irresistible to your customers We're a friendly local website design, SEO, and digital marketing agency based in Swindon, Wiltshire. We've been designing, building, and providing support for websites that work hard for businesses like yours. With over 155 years of experience, we can help you create a professional website for your business. We’re an award-winning website design company based in Swindon, Wiltshire, providing website design, web app development, and search engine optimisation(SEO) solutions to businesses, charities, and organisations across the UK and beyond. Whether it's a new website or a redesign of your existing site we'd love to work with you! With over 10 years of experience delivering website design and digital marketing solutions for small businesses and multinationals, we're certain we can help you realise the potential of your digital dreams. Website designer in Swindon --- - Published: 2025-06-15 - Modified: 2025-06-15 - URL: https://obrienmedia.co.uk/legal/mutual-nda/sign We take the confidentiality of your information very seriously. This Non-Disclosure Agreement (NDA) is designed to give you peace of mind that any information you share with us will be treated with care, kept secure, and only used to explore or carry out the work we discuss together. By signing this agreement, you're helping to create a clear understanding between us, so we can freely and openly exchange information while protecting your business interests. If you have any questions before signing, please don’t hesitate to contact us. The Agreement Once your agreement have signed paperwork you will receive a copy as a PDF attachment to an email sent to the address provided on the form, and a member of the team will be in touch to discuss next steps. --- - Published: 2025-06-13 - Modified: 2025-06-15 - URL: https://obrienmedia.co.uk/legal/mutual-nda Not Valid Unless Signed This is an example of our standard NDA (Non Disclosure Agreeement) used when entering into discussions that include confidential information for one or both parties. It is not valid unless signed. Non-Disclosure Agreement Summary We believe transparency is key, so this non-disclosure agreement (“Agreement”) sets out clearly what confidential information is and how both parties agree to handle it. It’s straightforward and fair to both “you” (the Disclosing Party) and “us” Pembroke Digital Limited, trading as O'Brien Media, whose registered office is at Suite 4, Marlborough House, 26 High Street, Old Town, Swindon, SN1 3EP (Registered in England and Wales number: 14750911) (the Receiving Party). So, in short “You” and “us” want to share information to explore a potential business relationship in web design, digital marketing, hosting and related services. We’ll keep what you tell us confidential. What do both parties agree to? You (the Disclosing Party): You’re authorised to enter into this Agreement on behalf of yourself or your organisation. You’ll provide any materials, data or assistance we ask for in a timely manner. Us (the Receiving Party): We have the expertise to fulfil our obligations. We’ll keep your confidential information secure, use it only to assess and pursue our mutual business aims, and not disclose it to anyone except as permitted here. Getting down to the nitty gritty What is Confidential Information? All non-public information shared by you that is marked or reasonably understood to be confidential, including but not limited to: Business plans,... --- - Published: 2025-06-04 - Modified: 2025-06-04 - URL: https://obrienmedia.co.uk/legal/ai-usage-policy How we use AI at O'Brien MediaArtificial Intelligence (AI) is changing the way many businesses operate—offering new opportunities to automate tasks, improve insights, and work smarter. While it’s a growing part of modern digital services, we know it also raises questions around security, reliability, and fairness. At O’Brien Media, we take a thoughtful and transparent approach to how we use AI. That means:We only use AI where it makes sense—to enhance how we work and deliver better outcomes for our clients. We work directly with our own tech stack—and where we use third-party services, we carefully assess how those tools use AI before incorporating them into our operations. We follow best practice—including the UK Government’s voluntary Code of Practice for the Cyber Security of AI, to help ensure secure and ethical use of these technologies. We protect your data—any AI tools we use are managed in line with our existing commitment to privacy, security, and transparency. We keep humans at the heart of everything—AI will only ever support and enhance the service we provide, never replace the experience and creativity of our team. We’re excited by the possibilities of AI, but always with a focus on what’s best for our clients and their goals. If you’d like to know more about how we use AI or have any questions, just drop us a message at hello@obrienmedia. co. uk. --- - Published: 2025-05-16 - Modified: 2025-06-24 - URL: https://obrienmedia.co.uk/about-obrien-media-old-town-swindon Read what we're all about at O'Brien Media! Established in 2006 and we're still loving every second! See what we can offer you! Meet our friendly team Having moved into the heart of Swindon's Old Town in 2024, there are loads of exciting things happening at O'Brien Media 2025 and we still share the same passion that we did all those years ago having never lost that startup mentality! About O'Brien Media & Our Team O'Brien Media was founded back in 2006 by our Managing Director, Chris, to work around a disability that made working a normal 9 to 5 job difficult. Chris had dabbled in website design since 1997 while still at School, back when dial-up ruled in Purton, where Chris' family lived at the time. Our first customer enquiry, from a local owner of a Bed & Breakfast, quickly followed and Chris' professional career as a web designer began. O'Brien Media grew slowly for the first 12 years of its life, with three part-time team members joining in 2019 and a commitment being made to be a Living Wage Employer, paying above the minimum wage. We then made a move into an office on Swindon's Cheney Manor Industrial Estate came in July 2021 to create a working environment that could enable team members who couldn't work from home as the business grew to join the team. We became a Disability Confident Leader in mid-2021 ensuring that we would be able to commit to both team members and potential... --- - Published: 2025-04-12 - Modified: 2025-04-12 - URL: https://obrienmedia.co.uk/about-obrien-media-old-town-swindon/cost-increases-2023-and-2024 As the 2025/26 financial year kicks in we've been taking a look at how much our costs have increased over the past couple of year, and there were a few surprises we'd like to share with you to help you understand us, and what we do, a little better. Lets take a look at how some of the basics have increased in price over the past couple of years People & Places How much have our costs related to people and places (e. g. office space) increased since 2023? We're including everything from printer paper and pens, to the office space and our team that works in it. . Over the course of 2024 we moved into offices with a lower cost, which had inclusive internet, electricity, and heating to cut costs. We also invested in training for our team so that we could save money by bringing some administrative work previously outsourced in-house. Find out... A 65% Increase in people and places costs Without the move into smaller offices and the investment in our team this would have been a 110% increase, or more. Website Design How much more does it cost to build a website compared with 2023? From the point you receive your service agreement to when your website goes live, some costs have increased by as much as 210% since 2023. We've optimised the processes we use to get a project started, we've got the best deal possible for our website hosting and email platforms while... --- - Published: 2025-04-11 - Modified: 2025-04-12 - URL: https://obrienmedia.co.uk/wiltshire-website-design-and-development We are your Wiltshire Website Design & Development Specialists From small business websites to act as an online brochure to ecommerce and interactive websites, we can take care of everything. Talk to us about your project Looking for WordPress services? Great value custom built websites for businesses in Wiltshire When we design a website we create something that is all about your business. We take the best, industry leading, approach to combining content, blogging, analytics, image galleries, and search engine optimisation to build a site that engages visitors and converts them to customers and clients. We also make it incredibly easy for businesses to create and update pages and make changes to their website. Contact us today Based in Old Town, Swindon, Wiltshire We don’t just build your website and leave you to figure things out. We’re here to support businesses in Swindon and the surrounding areas, providing hands-on help to make sure everything runs smoothly after launch. Our team is on hand to offer expert guidance and technical support in those crucial first days—at a time that works for you. Our designers take the time to understand your business, its values, and what makes it unique. We weave that into your website’s design, ensuring it not only looks great but also connects with your customers—making it easy for them to engage with your brand and take action. Contact us today Websites design, built, delivered, and supported Contact us today Your website design and web development contact is... Call us... --- - Published: 2025-03-17 - Modified: 2025-04-13 - URL: https://obrienmedia.co.uk/forms/design-feedback Form introduction Use this form to provide the design and development team with quick, structured, feedback during your project so that revisions can be made quickly and easily. The form is designed to be straightforward and the team-member who sent you the link will have indicated which part they would like you to fill out. Only your name and email address are required fields, so fill our as much or as little of the sections we have asked you to complete as you can. There's usually no "right" way to provide feedback, just go with the flow and explain things in a way that feels natural to you - you can also include handwritten notes if you like! Save and return later You can also "save as a draft" using the link at the bottom of the form, and return to the form later, if something else pops up that needs your attention Project feedback form What Feedback do you wish to provide? *Provide Page Feedback/InformationProvide Third Party Service InformationProvide Page and Third Party Service InformationName *Email Address *Customer NumberPlease enter your customer number, this will be shown on invoices, receipts, quotes/proformas and can be requested from our teamCase/Project NumberThis is the case reference from the subject line of the email relating to your projectPage InformationUse this section to provide feedback on pages we have created, or to provide information on new pages you'd like us to addPage URL/LinkCopy and paste the page address from your web browser address barDescription... --- - Published: 2025-03-16 - Modified: 2025-06-07 - URL: https://obrienmedia.co.uk/legal/website-design-agreement Summary We’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something that you might later regret. What we do want is what’s best for both parties, now and in the future. So, in short; “You”, the named signatory to this agreement, are hiring “us”, Pembroke Digital Limited, trading as O’Brien Media, who’s registered office is at Suite 4, Marlborough House, 26 High Street, Old Town, Swindon, SN1 3EP (Registered in England and Wales number: 14750911) to design and develop a web site or provide consultancy services for the estimated total price as outlined in our previous correspondence. Of course it’s a little more complicated, but we’ll get to that. What do both parties agree to? You: You have the authority to enter into this contract on behalf of yourself, your company or your organisation. You’ll give us the assets and information we tell you we need to complete the project. You’ll do this when we ask and provide it in the formats we ask for. You’ll review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, so you’ll also be bound by dates we set together. You... --- - Published: 2025-03-09 - Modified: 2025-03-09 - URL: https://obrienmedia.co.uk/know-your-customer/thanks Thank You! Your Verification is Complete Thank you for completing your Know Your Customer (KYC) verification. Your identity has been successfully verified, and you’re all set to continue using our services with confidence. At O'Brien Media, we take security and compliance seriously, ensuring a safe and seamless experience for all our customers. If you have any questions or need further assistance, feel free to contact us at hello@obrienmedia. co. uk or call us on 01793 239239. We appreciate your trust in us and look forward to working with you! Know Your Customer (KYC) – FAQ What is a KYC check? A KYC (Know Your Customer) check is a standard process used to verify your identity to prevent fraud, comply with regulations, and ensure a secure service experience. Why do I need to complete a KYC check? KYC verification helps us confirm your identity and protect you from potential fraud. It also ensures compliance with financial and security regulations. What documents are required for KYC? Typically, you may need to provide a valid government-issued ID (passport, driving licence, or national ID card) and proof of address (utility bill or bank statement). How long does KYC verification take? In most cases, KYC verification is completed within a few minutes. However, in some instances, it may take longer if additional checks are required. Is my personal information safe? Yes, we take your privacy seriously. Your information is securely processed and stored in compliance with data protection regulations. What if my KYC check is... --- - Published: 2025-03-09 - Modified: 2025-03-09 - URL: https://obrienmedia.co.uk/know-your-customer Verify Your Identity with Confidence At O’Brien Media, we prioritise security and compliance to ensure a safe and seamless experience for all our customers. As part of our commitment to protecting your data and preventing fraud, we require a quick Know Your Customer (KYC) verification. Our verification process is powered by Stripe’s industry-leading security, ensuring your personal information is handled safely and in full compliance with regulatory standards. The process is simple, secure, and takes just a few minutes to complete. Click below to begin your verification and continue using our services with confidence. Click here to begin Know Your Customer (KYC) – FAQ What is a KYC check? A KYC (Know Your Customer) check is a standard process used to verify your identity to prevent fraud, comply with regulations, and ensure a secure service experience. Why do I need to complete a KYC check? KYC verification helps us confirm your identity and protect you from potential fraud. It also ensures compliance with financial and security regulations. What documents are required for KYC? Typically, you may need to provide a valid government-issued ID (passport, driving licence, or national ID card) and proof of address (utility bill or bank statement). How long does KYC verification take? In most cases, KYC verification is completed within a few minutes. However, in some instances, it may take longer if additional checks are required. Is my personal information safe? Yes, we take your privacy seriously. Your information is securely processed and stored in compliance with... --- - Published: 2025-03-03 - Modified: 2025-03-03 - URL: https://obrienmedia.co.uk/solutions/google-business-profiles And How a Google Business Profile Helps You Get Found In today’s digital world, if your business isn’t on Google, does it even exist? While that might sound dramatic, the reality is that most customers turn to Google first when searching for products or services near them. That’s where Google Business Profile (formerly Google My Business) comes in. This free tool from Google is one of the most powerful ways to get your business in front of potential customers, especially for service-based businesses like plumbers, electricians, landscapers, and local shops. Plus, it ties directly into Google Maps, ensuring your business is easy to find. Let’s break down what a Google Business Profile is, why it’s essential for small businesses, and how it helps service providers reach more customers. What is a Google Business Profile? A Google Business Profile (GBP) is essentially your business listing on Google. It provides key details about your business that appear in search results and on Google Maps, including: Your business name Contact details (phone number, email, website) Opening hours Business location (or service area if you don’t have a physical shop) Customer reviews Photos and videos Updates and special offers Having a fully optimised profile means your business is more likely to appear when people search for services like yours. How Google Business Profile Connects to Google Maps Ever searched for a service on Google Maps? If so, you’ve likely clicked on a business that popped up with directions, reviews, and contact details – that’s... --- - Published: 2025-03-02 - Modified: 2025-06-28 - URL: https://obrienmedia.co.uk/blog The O'Brien Media Insider Welcome to the O’Brien Media Insider - Your Go-To for Digital Insights and Business Know-How The O’Brien Media Insider is your behind-the-scenes look at all things digital, creative, and business-focused. From web design trends and SEO tips to small business insights and local Swindon highlights, our blog covers a bit of everything – just like we do at O’Brien Media. Whether you're a client, collaborator, or curious visitor, this is the place to catch up on the latest from our team, explore practical advice, and get inspired to grow your digital presence. Dive in and see what’s new! --- - Published: 2025-03-02 - Modified: 2025-06-09 - URL: https://obrienmedia.co.uk/solutions/seo-in-swindon Swindon SEO & Local Search Experts We are passionate about SEO at O'Brien Media, and we bring that passion to helping your business reach as wide an audience as possible online! We understand the impact that amazing SEO can have on your website. Get in touch today or find out more about your website's SEO performance... Talk to us about SEO It's important to be at the top of the search rankings A website must be optimised for search engines (SEO) in order to rank on Google. Showing up high in Google's organic search demonstrates your site's relevance, trustworthiness, and authority. To stay at the top, your website needs to implement the latest SEO practices. Our SEO techniques are proven to increase brand awareness and business through higher rankings and more traffic. SEO has the greatest long-term ROI among all marketing channels. Local search techniques, including Google Business Profiles, are also key as it ensures that people that are local to you are able to easily discover your business. See our packages Call us on 01793 239239 to discuss your SEO requirements! Our Search Engine Optimisation (SEO) Packages SEO BASIC Get Found Online £ 195 Monthly Google My Business Optimisation Bing Webmaster Improvement Local Keyword Targeting Monthly Local Audit SEO Ranking Monitoring Citation Build Competitor Analysis Meta-data Changes Image Optimastion Heading Tag Updating Maximizing Blog Content Ongoing Technical Audit Responsive Enhancement Duplications Removal Monthly Reporting Click Here SEO SILVER Grow Your Presence £ 325 Monthly Google My Business Optimisation Bing... --- - Published: 2025-02-28 - Modified: 2025-04-09 - URL: https://obrienmedia.co.uk/forms This is a list of forms available on our website. Create a Customer Account (pending final acceptance by our team) Social Media Account Setup Form Email Marketing Service Setup Form Website Content Specification Form Provide Feedback During Your Project Customer Satisfaction Survey Complete a Know Your Customer Check (only on request) --- - Published: 2025-02-13 - Modified: 2025-02-13 - URL: https://obrienmedia.co.uk/about-obrien-media-old-town-swindon/supporting-team-wellbeing At O’Brien Media, we believe that a thriving workplace isn’t just about great projects and results—it’s about ensuring our team members feel valued, supported, and empowered in all aspects of their lives. That’s why pastoral care is a core part of our company culture, fostering a work environment where well-being and personal growth are just as important as professional success. What Does Pastoral Care Mean at O’Brien Media? Pastoral care in the workplace is about providing support for our employees' emotional, mental, and physical well-being. We recognise that work and life are deeply connected, and we take an active role in ensuring that our team members feel cared for—both professionally and personally. How We Support Our Team Our approach to pastoral care is embedded in everything we do, from our leadership style to our daily operations. Here are some of the ways we foster a positive and supportive work environment: 1. Leadership That Cares About More Than Just Work Our leadership team goes beyond traditional management roles. We actively support our team members with elements of their personal lives, helping them work towards individual goals such as further education, personal development, or balancing work and family commitments. We encourage open conversations about aspirations beyond work and do what we can to provide guidance and resources to help our team succeed in all areas of life. 2. Flexible Working for Work-Life Balance We understand that flexibility is essential in today’s workplace. Our team benefits from remote working options, flexible hours, and... --- - Published: 2025-02-09 - Modified: 2025-02-09 - URL: https://obrienmedia.co.uk/legal/treating-customers-fairly-policy At O’Brien Media, our customers are at the heart of everything we do. We are fully committed to providing the highest standards of customer service and ensuring that every client receives fair, transparent, and professional treatment. Our goal is to deliver outstanding digital services, including web design, website support, SEO, and digital marketing, in a way that consistently meets and exceeds customer expectations. We operate with a culture of openness, transparency, and fairness in all our dealings, ensuring our customers feel valued, informed, and supported throughout their journey with us. Responsibility All members of the O’Brien Media team share responsibility for ensuring customers are treated fairly and receive the best possible service. The leadership team is responsible for ensuring that this policy is upheld and reviewed regularly. Principles of Treating Customers Fairly (TCF) To achieve our commitment to fair customer treatment, we adhere to the following key principles: Clear and Honest Communication: We provide information about our services in a transparent manner, ensuring customers understand what they are purchasing and how it benefits them. Tailored Solutions: We offer bespoke services that meet our customers' individual business needs, rather than one-size-fits-all solutions. Support at Every Stage: Customers receive appropriate guidance and support before, during, and after they engage with our services. No Unreasonable Barriers: We make it easy for customers to adjust, upgrade, or cancel their services, with clear policies and no hidden conditions. High-Quality Service Delivery: We aim to deliver services that meet or exceed customer expectations and provide ongoing... --- - Published: 2024-12-30 - Modified: 2025-06-29 - URL: https://obrienmedia.co.uk/legal Below you can find copies of current contracts, terms and conditions, and policies that govern the use of our services and cover how we provide our services to you. This page contains links to current corporate policies, agreements for the products and services available through O'Brien Media, and notices for employees, candidates, and applicants. To view any of the documents presented on this page, click on the policy/agreement. Should a signed copy of any agreement be in place the signed copy will replace the version below. Pembroke Digital Limited (previously Digital Research Solutions Limited) partial acquisition of assets and customers from the company formally known as O'Brien Media Limited As of 24th February 2024 Pembroke Digital Limited (previously Digital Research Solutions Limited) acquired certain physical and digital assets, customer contracts, and intellectual property rights (including the "O'Brien Media" and "Delivering digital dreams" and "Creativity with style" brand marks) from O'Brien Media Limited. This was in in conjunction the novation of a number of contracts and operational debts of O'Brien Media Limited, and ensuring a continuation of employment for staff employed by O'Brien Media Limited. We are in the process of updating the obrienmedia. co. uk website to reflect this change of ownership. The company, numbered 10798681, previously named O'Brien Media Limited is now O'Brien Media (2017) Limited. We do not have contact with this business and cannot forward post or messages. Pembroke Digital Limited staff are unable to assist with partner queries relating to services provided or agreements in place... --- - Published: 2024-12-26 - Modified: 2025-01-16 - URL: https://obrienmedia.co.uk/web-design-portfolio We've worked on web design projects of all kinds Rather than show you just what we want you to see we include every website we design and build below. Each and every website design project we work on is designed to the complete satisfaction of our clients so there's a wide variety of websites below that showcase our web design skills and our ability to meet and exceed client expectations. We're currently updating our portfolio We're currently in the process of creating a new, more dynamic (and up to date! ) portfolio. As is always the case, we put customer projects first, which had led to our portfolio getting a little bit neglected - we'll have that fixed soon though as we've booked ourselves in for some web development time! × View older examples of our work on our blog... --- - Published: 2024-12-04 - Modified: 2025-01-03 - URL: https://obrienmedia.co.uk/check-my-wordpress-version Is Your Website Running the Latest Version of WordPress? Keeping your website up to date is critical for security, performance, and compatibility. At O'Brien Media, we understand the importance of maintaining your website to protect against vulnerabilities and ensure smooth functionality. That's why we've created this simple, free tool to help you check if your website is running the latest version of WordPress. Enter Website URL: Check Version Contact Us to learn more about our WordPress support and maintenance services. FAQ Why Use Our WordPress Version Checker? Running an outdated version of WordPress can expose your site to security risks, bugs, and compatibility issues. With our WordPress Version Checker, you can:Check Your WordPress Version: Enter your website’s URL to find out which version of WordPress your site is running. Compare with the Latest Version: Instantly see if your website is up to date or if it’s time to upgrade. Get Basic Website Details: Our tool also retrieves basic information about your site, including its title and description. Stay Secure and Performant: By knowing your WordPress version, you can take steps to upgrade and keep your site safe and efficient. How It Works Enter Your Website URL: Type the address of the website you want to check in the box below. Click “Check Version”: Our tool will analyze your site and compare it with the current official WordPress version. View Your Results: Instantly see if your WordPress version is up to date and what action to take if it’s not. It’s... --- - Published: 2024-11-09 - Modified: 2024-11-09 - URL: https://obrienmedia.co.uk/swindon-news News from BBC Wiltshire Loading... --- - Published: 2024-11-07 - Modified: 2025-05-21 - URL: https://obrienmedia.co.uk/legal/privacy-policy/cyber-essentials-certificate Organisation name: Pembroke Digital Ltd t/as O'Brien Media Website DesignDates covered: 30th October 2024 to 30th October 2025Registered since: 2019Verify on BM Registry (2024-present) or BM Registry (2022 - 2024) --- - Published: 2024-11-03 - Modified: 2024-11-04 - URL: https://obrienmedia.co.uk/estimate Get an instant, no-obligation estimate for your new website with our easy-to-use online pricing toolWhether you’re looking to build a small business site, an e-commerce platform, or a customised web solution, our estimation tool helps you understand project costs based on your unique requirements. We use the same pricing when creating a quote or estimate for a new project so you can start planning your website with confidence and transparency—try our instant online website estimate tool today! Create your estimate Website Type First, let us know your website address (if you have one) Now choose the type of website you need A simple website with a few pages and a contact form that looks great on a PC or laptop screen A website designed to suit the visitors device that looks great on a phone, tablet, PC or laptop A basic online shop that can be used to sell multiple products and accept payments An e-commerce site with discount codes, option based products, and other advanced features I need an existing website redesigned (we will discuss requirements with you via email) Your content Now tell us a bit about the pages and content for your website How many pages do you need us to add for you? 0-5 6-10 11-20 21-30 31+ Design and logo? I have a logo and colours, I just need a website I need a website logo and a website I need business branding, a logo, and a website Features Now choose the features for your... --- - Published: 2024-10-16 - Modified: 2024-10-19 - URL: https://obrienmedia.co.uk/solutions/social-media-marketing-swindon/custom-elementor-links-page If you're a business or website owner using WordPress or WordPress with Elementor, you may already know the value of keeping your website up-to-date and user-friendly. However, if you’re still relying on third-party link list platforms like Linktree to direct visitors to multiple links, you could be missing out on opportunities for branding, control, and increased traffic. At O’Brien Media, we’ve created a self-hosted, custom Elementor links page that showcases just how powerful and effective an integrated solution can be. Best of all, we can create one for your business quickly and easily for just £95 or less. Ready to Improve Your Online Presence? At O’Brien Media, we specialise in designing and developing custom Elementor pages that enhance your website’s functionality and improve user experience. Contact us today to get started and see how we can help you take control of your social media links with a professional, self-hosted links page for your business—starting at just £95! Why Choose a Self-Hosted Custom Links Page? 1. Control Over Your BrandingMany external link platforms offer limited design options, meaning your branding can feel disjointed. With a custom Elementor links page, you have full control over the look and feel of your page. Tailor it to your brand’s colours, fonts, and layout to ensure a seamless user experience that strengthens your visual identity. Check out our example to see how we’ve done it ourselves! 2. Keep Users on Your WebsiteWhen visitors click on your social media links, directing them away from your website... --- - Published: 2024-08-23 - Modified: 2024-08-23 - URL: https://obrienmedia.co.uk/office-photos Office Signage Close up in Office 6 Office 6 from the Door Office 6 view to Door Office 6, Window “hedge” (fake panels! ) Office 6, Pos 1 --- - Published: 2024-08-15 - Modified: 2024-08-15 - URL: https://obrienmedia.co.uk/student-page-example This content is password protected. To view it please enter your password below: Password: --- - Published: 2024-07-17 - Modified: 2025-04-07 - URL: https://obrienmedia.co.uk/support-policy Plain English Rewrite These terms and conditions have been re-written into Plain English with no change to the meaning. Support Requests You can submit a support request into our helpdesk by filling out contact forms on our website, submitting a case via Client Connect, or emailing us. For efficiency, all issues must be logged in our helpdesk with a clear subject line, detailed message, and any additional information (screenshots, URLs, etc. ). A support request is not intended for: New project work or functionality: These are substantial changes or additions that constitute a new project. Amendments to existing functionalities for different outcomes: Changes that significantly alter the original intended functionality. You may be wondering why we do things this way... As a website design and digital marketing company, we charge for our time, including advice on features and changes to your website outside of an active project. Our time is a finite resource, and this is how we earn our income. Consider us similar to other tradespeople, such as plumbers or electricians. When you call and speak with our team, you are engaging with specialists whose time incurs a charge. For example, a plumber would charge to come out and fix a leaking tap rather than talk you through it over the phone. Similarly, when we provide advice over the phone or via email, you are billed for the time spent sharing our knowledge or conducting research on your behalf. We offer website support packages and website hosting packages with... --- - Published: 2024-05-19 - Modified: 2025-03-18 - URL: https://obrienmedia.co.uk/legal/website-design-agreement/sign Once your agreement has been signed you will receive a copy of the signed paperwork as a PDF attachment to an email sent to the address provided on the form, and a member of the O’Brien Media team will contact you to complete the setup of your account and service. --- - Published: 2024-05-19 - Modified: 2024-06-20 - URL: https://obrienmedia.co.uk/legal/website-support-agreement/sign Your detailsName *Company Name *Email Address *PhoneStreet Address *Apartment, suite, unit, etcTown/CityPost CodeCountryAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBruneiBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChina, People's Republic ofChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrance, MetropolitanFrench GuianaFrench PolynesiaFrench South TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island And Mcdonald IslandHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsraelItalyJamaicaJapanJerseyJohnston IslandJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKosovoKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNetherlands AntillesNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairn IslandsPolandPortugalPuerto RicoQatarReunion IslandRomaniaRussiaRwandaSaint HelenaSaint Kitts and NevisSaint LuciaSaint Pierre & MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and South SandwichSpainSri LankaStateless PersonsSudanSudan, SouthSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwan, Republic of ChinaTajikistanTanzaniaThailandTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks And Caicos IslandsTuvaluUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited States of America (USA)UruguayUzbekistanVanuatuVatican CityVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U. S. Wallis And Futuna IslandsWestern SaharaYemenZambiaZimbabweWebsite Support Agreement Summary We’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something that you might later regret. What we do want is what’s best for both parties, now and in the future. So, in short; “You”, the named signatory to this agreement, are hiring “us”, Pembroke Digital Limited,... --- - Published: 2024-05-19 - Modified: 2024-05-19 - URL: https://obrienmedia.co.uk/legal/seo-agreement/sign Your detailsName *Company Name *Email Address *PhoneStreet Address *Apartment, suite, unit, etcTown/CityPost CodeCountryAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBruneiBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChina, People's Republic ofChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrance, MetropolitanFrench GuianaFrench PolynesiaFrench South TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island And Mcdonald IslandHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsraelItalyJamaicaJapanJerseyJohnston IslandJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKosovoKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNetherlands AntillesNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairn IslandsPolandPortugalPuerto RicoQatarReunion IslandRomaniaRussiaRwandaSaint HelenaSaint Kitts and NevisSaint LuciaSaint Pierre & MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and South SandwichSpainSri LankaStateless PersonsSudanSudan, SouthSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwan, Republic of ChinaTajikistanTanzaniaThailandTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks And Caicos IslandsTuvaluUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited States of America (USA)UruguayUzbekistanVanuatuVatican CityVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U. S. Wallis And Futuna IslandsWestern SaharaYemenZambiaZimbabweSummary We’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something that you might later regret. What we do want is what’s best for both parties, now and in the future. So, in short; “You”, the named signatory to this agreement, are hiring “us”, Pembroke Digital Limited, trading as O’Brien... --- - Published: 2024-04-27 - Modified: 2025-06-07 - URL: https://obrienmedia.co.uk/legal/website-hosting/sign Your detailsName *Company Name *Email Address *PhoneStreet Address *Apartment, suite, unit, etcTown/CityPost CodeCountryAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBruneiBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChina, People's Republic ofChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrance, MetropolitanFrench GuianaFrench PolynesiaFrench South TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island And Mcdonald IslandHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsraelItalyJamaicaJapanJerseyJohnston IslandJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKosovoKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNetherlands AntillesNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairn IslandsPolandPortugalPuerto RicoQatarReunion IslandRomaniaRussiaRwandaSaint HelenaSaint Kitts and NevisSaint LuciaSaint Pierre & MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and South SandwichSpainSri LankaStateless PersonsSudanSudan, SouthSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwan, Republic of ChinaTajikistanTanzaniaThailandTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks And Caicos IslandsTuvaluUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited States of America (USA)UruguayUzbekistanVanuatuVatican CityVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U. S. Wallis And Futuna IslandsWestern SaharaYemenZambiaZimbabweSummary: We’ll always do our best to fulfill your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this agreement you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something that you might later regret. What we do want is what’s best for both parties, now and in the future. So, in short; “You”, the named signatory to this agreement, are hiring “us”, Pembroke Digital Limited, trading as... --- - Published: 2024-04-25 - Modified: 2024-04-27 - URL: https://obrienmedia.co.uk/legal/social-media-marketing/sign Your detailsName *Company Name *Please provide your company name, or trading nameEmail Address *PhoneStreet Address *Apartment, suite, unit, etcTown/CityPost CodeCountryAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBruneiBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChina, People's Republic ofChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrance, MetropolitanFrench GuianaFrench PolynesiaFrench South TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island And Mcdonald IslandHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsraelItalyJamaicaJapanJerseyJohnston IslandJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKosovoKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNetherlands AntillesNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairn IslandsPolandPortugalPuerto RicoQatarReunion IslandRomaniaRussiaRwandaSaint HelenaSaint Kitts and NevisSaint LuciaSaint Pierre & MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and South SandwichSpainSri LankaStateless PersonsSudanSudan, SouthSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwan, Republic of ChinaTajikistanTanzaniaThailandTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks And Caicos IslandsTuvaluUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited States of America (USA)UruguayUzbekistanVanuatuVatican CityVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U. S. Wallis And Futuna IslandsWestern SaharaYemenZambiaZimbabweSocial Media Marketing - Service Terms By signing up as a client of Pembroke Digital Limited trading as O'Brien Media for Social Media services you are agreeing to these terms and conditions. These terms and conditions set out what’s expected of both parties and offers protection to both you and us. These terms and conditions can change at any time without notice so we recommend coming back regularly to check for any updates. Content and service O’Brien Media will create social media content according to instructions we are given by the client during the onboarding process, which include: brand guidelines,... --- - Published: 2024-04-09 - Modified: 2025-06-14 - URL: https://obrienmedia.co.uk/reviews Reviews Write a Review --- - Published: 2024-03-18 - Modified: 2024-03-18 - URL: https://obrienmedia.co.uk/add-your-card Name on Card *The name on your cardCard Number *The long card number0 / 16Expiry Date *The expiry date, e. g. 10/280 / 5CVV *The last three digits on the back of your card0 / 3Save --- - Published: 2024-03-11 - Modified: 2024-03-11 - URL: https://obrienmedia.co.uk/dashboard/helpdesk You can open a new case or view your case history below. If you need to reply to a case (even if it's marked as closed) you can click on the case number to add a reply, the case will be reopened if necessary. Your case history CaseOpenedSubjectStatus Back to your dashboard Please log in to view your customer key. --- - Published: 2024-03-10 - Modified: 2024-03-11 - URL: https://obrienmedia.co.uk/dashboard/profile The information we currently hold for your account is listed below, updating this information online isn't possible at present, please open a helpdesk case or give us a call on 01793 239239. Your account details Customer number Account name Business name Address , Phone Mobile Fax Email Account status Account balance£ Customer since01/01/1970 Back to your dashboard Please log in to view your customer key. --- - Published: 2024-03-10 - Modified: 2024-03-11 - URL: https://obrienmedia.co.uk/dashboard My Profile checking£ My balance & transactions £view transactions My helpdesk cases (0 open) My webmail My website statistics My payment methods (0 active) My products & services (0 active) Open quotes and proformas pending acceptance View all quotes QuoteDateExpiresDescriptionAmount There are no open quotes on your account. Products and services renewing in the next 30 days View all products ServiceAssetRenewalPriceFrequency There are no renewals due in the next 30 days. Please log in to view your customer key. --- - Published: 2024-01-17 - Modified: 2024-01-29 - URL: https://obrienmedia.co.uk/digital-marketing-gift-cards Unleash the Power of Digital Excellence with O'Brien Media's Digital Marketing Gift Cards! Are you looking for the perfect gift for a budding entrepreneur, a thriving small business, or a creative individual? Look no further! O'Brien Media introduces an innovative way to elevate online presence — Digital Marketing Gift Cards. Why O'Brien Media's Digital Marketing Gift Cards? Expertise at Your Fingertips: Our gift cards provide access to a team of web design and digital marketing maestros. With years of experience and a passion for innovation, we transform digital dreams into stunning realities. Customized Solutions: Whether it's revamping a website, boosting social media engagement, or skyrocketing SEO rankings, our gift cards cater to diverse digital needs. Flexibility and Freedom: Choose the value that suits your budget. Our gift cards can be used for any of our services, offering unparalleled flexibility. A Gift That Keeps on Giving: Empower your loved ones or business partners with the tools to grow their online presence. It's not just a gift, it's an investment in their digital future. Services to Redeem: Web Design Excellence: From sleek, responsive designs to custom functionalities, our web design services ensure a standout online presence. SEO & SEM Mastery: Watch as your website climbs the search engine ladder with our cutting-edge SEO and SEM strategies. Social Media Magic: Engage and grow your audience with our creative and impactful social media campaigns. Email Marketing Expertise: We craft compelling email marketing campaigns that resonate with your audience and drive results. How It Works:... --- - Published: 2023-12-30 - Modified: 2023-12-30 - URL: https://obrienmedia.co.uk/insider Subscribe to the O'Brien Media Insider newsletter for blog post and service information updates! You can unsubscribe at any time via the link in the newsletter or by dropping us a line. Let's get you on the list... Your first name Business name Email Address* Your e-mail address is only used to send you our newsletter and information about the activities of O'Brien Media and other Pembroke Digital Limited group businesses. You can always use the unsubscribe link included in the newsletter. --- - Published: 2023-04-20 - Modified: 2024-01-31 - URL: https://obrienmedia.co.uk/legal/payment-terms/direct-debit-thanks Thank you for setting up your Direct Debit to O'Brien Media. How your Direct Debit mandate will be used We will collect all payments from your Direct Debit mandate unless instructed otherwise. You can choose, via your GoCardless account, to approve each and every payment we request - this option can be set by logging into your GoCardless account, we cannot change this setting on your behalf. If you need to change your bank details this can also be completed via your GoCardless account - we cannot make this change for you. Should you wish to change your bank details without logging into GoCardless we can cancel your existing Direct Debit mandate and send you a new online setup link for you to create a new mandate using your new bank details. We cannot do this on your behalf online or over the telephone as a mandate set up by a merchant is prohibited by GoCardless, our payment processor. How will the payment appear on your bank statement Payments collected by O'Brien Media Ltd will appear on your account/bank statement differently from bank to bank, but generally, they will appear as "GOCARDLESS" with a reference of "OBRIENMEDIA". This may appear as "GOCARDLESS-OBRIENMEDIA" or as "GOCARDLESS" with "OBRIENMEDIA" underneath. How this information is presented on your bank statement or transaction list depends on your bank. Please contact us if you have any questions. Contact us today! More about the Direct Debit Guarantee The Direct Debit Guarantee --- - Published: 2023-03-03 - Modified: 2025-02-18 - URL: https://obrienmedia.co.uk/forms/website-content-form Hi there! One of the team has asked you to visit this form to provide some information to help with adding pages and content to your website, so shall we begin? Customer NumberPlease enter your customer number, this will be shown on invoices, receipts, quotes/proformas and can be requested from our teamCase/Project NumberThis is the case reference from the subject line of the email relating to your projectName *Email Address *Page InformationPage TitlePage content descriptionUpload file(s) for this pageDrag and Drop (or) Choose FilesSubmit Website Content InformationSave as DraftPlease do not fill in this field. Also know as: Website Requirements Gathering FormBut what is this page all about? This page is used to gather information to be used to complete the page content, and site structure and design, of your newly commissioned website or web application. We may also ask you to provide page content information via this page if you ask us to add new pages, or make substantial changes to existing pages, on your current website - either on a one-off basis or as part of a support agreement. Using this form allows us to collect the information we need to quickly add the right content to the right page and speeds up the development process and reduces the cost of projects and content change requests. Please fill out as much of the form as you can, we'll contact you if we have any questions. If you need some help... If you need any assistance completing the form... --- - Published: 2023-02-13 - Modified: 2025-06-18 - URL: https://obrienmedia.co.uk/legal/website-support-agreement Agreement/Service Period Unless otherwise indicated on your renewal invoice all services are provided on a 3-month rolling contract, with a monthly payment option. This is to ensure that any costs we pay in advance to secure preferential pricing from suppliers and partners are covered should you wish to cancel your service and allows us to reduce the need for price increases. SummaryWe’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something that you might later regret. What we do want is what’s best for both parties, now and in the future. So, in short;“You”, the named signatory to this agreement, are hiring “us”, Pembroke Digital Limited, trading as O'Brien Media, who’s registered office is at Suite 4, Marlborough House, 26 High Street, Old Town, Swindon, SN1 3EP (Registered in England and Wales number: 14750911) to provide website support, maintenance, and consultancy services for the agreed total price, as outlined in our previous correspondence. Of course, it’s a little more complicated, but we’ll get to that. What do both parties agree to? You: You have the authority to enter into this contract on behalf of yourself, your company or your organisation. You’ll give us... --- - Published: 2022-11-30 - Modified: 2024-06-11 - URL: https://obrienmedia.co.uk/legal/supplier-terms These terms and conditions apply to all supplier arrangements for the supply of goods or services. Provision of goods and/or services by a supplier implied acceptance of these terms - which are provided with all purchase orders and supplier registration documents. 1. Interpretation The following definitions and rules of interpretation apply in these Conditions. 1. 1 Definitions: Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business. Commencement Date: has the meaning given in clause 2. 2. Conditions: these terms and conditions as amended from time to time in accordance with clause 18. 9. Contract: the contract between the Customer and the Supplier for the supply of Goods and/or Services in accordance with these Conditions. Control: has the meaning given in section 1124 of the Corporation Tax Act 2010, and the expression change of Control shall be construed accordingly. Customer: O'Brien Media is a trading name of Pembroke Digital Limited (14750911) registered at 9, Pembroke Centre, Cheney Manor Ind. Estate, Swindon, SN2 2PQ Customer Materials: has the meaning set out in clause 5. 3(i). Data Protection Legislation: the UK Data Protection Legislation and any other European Union legislation relating to personal data and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including, without limitation, the privacy of electronic communications); and the guidance and codes of practice issued by the relevant data protection... --- - Published: 2022-06-29 - Modified: 2024-01-31 - URL: https://obrienmedia.co.uk/forms/email-marketing-setup Please complete the form below as completely and in as much detail as you can to enable us to put together the most compelling email marketing assets and campaigns for your business. NameBusiness NameEmailPhoneWebsiteWhat eCommerce platform do you use? Please chooseShopify/Shopify PlusBigCommerceWooCommerceMagentoPrestaShopSquarespaceShopwiredWixShift4ShopWeeblyVolusionNexcess StoreBuilderZyroSellfyOther - Please SpecifyeCommerce PlatformDo you send emails through your eCommerce store or through an email marketing solution, e. g. Mailchimp, Active Campaign. Not current sending emailsThrough an email marketing solutionThrough my eCommerce StoreCurrent Email PlatformHow many contacts do you currently have? Login page for your websiteYour site usernameYour site passwordWhat would you like us to send when we send emails to your contact list? Promotional emails, e. g. Flash Sales, etcAbandoned Cart Recovery emailsHappy Birthday or other date related emailsEmail based on events, e. g. viewing a product pageBlog post notification emailsNew product emailsFeedback & Review EmailsRe-engagement EmailsOther - Please describePlease describe email marketing requirementsUpload your listChoose FileNo file chosenDelete uploaded filePlease upload a full CSV or Excel compatible file containing all of your email contacts and any additional data you have for them, e. g. date of birth, date they registered, and preferences. Do you collect mobile numbers from your contacts? Please chooseYesNoNot at the momentWould you be interested in sending SMS? Please contact me with more informationI'm not interested at this timeSignatureStart signing your signature hereYour browser does not support e-Signature field. Send MessagePlease do not fill in this field. --- - Published: 2022-06-13 - Modified: 2024-06-29 - URL: https://obrienmedia.co.uk/forms/social-setup/thanks Thanks for sending your social media profile information over to us! Your account manager will be reviewing the information and will get back to you if there are any questions. We would like to offer you a discount on some of our additional services to give your digital marketing strategy a boost - you can choose from the below services with 20% off the usual price. Blog Post Written About Your Chosen Subject300 Words - £50. 00500 Words - £65. 001000 Words - £75. 00Social Media ReportSocial Media Report (one off) - £10. 00Sub-total£Discount£Your discounted price£Making your paymentCredit / Debit Card *Send Message --- - Published: 2022-05-27 - Modified: 2022-05-27 - URL: https://obrienmedia.co.uk/book-chris-grant July 2025 Mon Tue Wed Thu Fri 301234789101114151617182122232425282930311 --- - Published: 2022-03-12 - Modified: 2022-03-12 - URL: https://obrienmedia.co.uk/events CONTENTS --- - Published: 2022-03-12 - Modified: 2022-03-12 - URL: https://obrienmedia.co.uk/events/locations CONTENTS --- - Published: 2022-03-12 - Modified: 2022-03-12 - URL: https://obrienmedia.co.uk/events/categories CONTENTS --- - Published: 2022-03-12 - Modified: 2024-05-26 - URL: https://obrienmedia.co.uk/events/tags CONTENTS --- - Published: 2022-03-12 - Modified: 2022-03-12 - URL: https://obrienmedia.co.uk/events/my-bookings CONTENTS --- - Published: 2022-02-13 - Modified: 2022-02-13 - URL: https://obrienmedia.co.uk/legal/free-wifi Terms and Conditions By using our internet service, you hereby expressly acknowledge and agree that there are significant security, privacy, and confidentiality risks inherent in accessing or transmitting information through the internet, whether the connection is facilitated through wired or wireless technology. Security issues include, without limitation, interception of transmissions, loss of data, and the introduction of viruses and other programs that can corrupt or damage your computer. Accordingly, you agree that the owner and/or provider of this network is NOT liable for any interception or transmissions, computer worms or viruses, loss of data, file corruption, hacking or damage to your computer or other devices that result from the transmission or download of information or materials through the internet service provided. The use of the wireless network is subject to the general restrictions outlined below. If abnormal, illegal, or unauthorized behavior is detected, including heavy consumption of bandwidth, the network provider reserves the right to permanently disconnect the offending device from the wireless network. Examples of Illegal Uses The following are representative examples only and do not comprise a comprehensive list of illegal uses: Spamming and invasion of privacy - Sending of unsolicited bulk and/or commercial messages over the Internet using the Service or using the Service for activities that invade another's privacy. Intellectual property right violations - Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including patents, copyrights, trademarks, service marks, trade secrets, or any other proprietary right of any third party. Accessing... --- - Published: 2022-02-12 - Modified: 2024-09-04 - URL: https://obrienmedia.co.uk/freewifi This service is no longer available as of 1st September 2024. For more information on our range of connectivity solutions please get in touch using the contact form on the contact us page to speak to a member of the team in our Swindon office. --- - Published: 2021-12-01 - Modified: 2023-09-11 - URL: https://obrienmedia.co.uk/free-seo-audit This free report, compiled by one of our SEO experts, details how your website performs in terms of different and important SEO ranking factors. We hope this audit can help to identify where your SEO needs support and where you need to focus time and attention to increase your website's visibility in Google searches. Get your SEO audit today... Please include your website address, keywords, and some information about your business in the message so that we can complete an SEO audit of your site. --- - Published: 2021-11-15 - Modified: 2021-11-24 - URL: https://obrienmedia.co.uk/expo Visit Our Main Website Who are O'Brien Media? At O'Brien Media we offer a personalised approach to digital marketing and website design from our offices in Swindon and London, providing you with the tools and services that you need to grow your business. It’s very important to us that our clients can compete online with a website that suits their needs, that's why we've partnered with industry leaders BigCommerce to bring their cutting-edge eCommerce platform to businesses of all shapes and sizes. We don’t use templates when designing your website resulting in a finished website that will be totally unique to you and your business. With over 15 years experience delivering website design and digital marketing solutions for small businesses and multi-nationals in Swindon and beyond, we're certain we can help you realise the potential of your digital dreams. Need help with your site? Ask away! In a hurry? Get an instant estimate using our simple online web design estimator. Get your estimate Facebook-f Twitter Linkedin-in Instagram --- - Published: 2021-11-06 - Modified: 2021-11-06 - URL: https://obrienmedia.co.uk/search Search our website for what you need! In a hurry? Get an instant estimate using our simple online web design estimator. Get your estimate Need help with your site? Ask away! --- - Published: 2021-11-02 - Modified: 2024-07-02 - URL: https://obrienmedia.co.uk/forms/social-setup Please complete the form below as completely and in as much detail as you can to enable us to put together the most compelling social media assets and campaign for your business. We may ask you to re-complete the form if we need additional information. Business Name *What is your website URL? Which social media profiles should we work on? FacebookX (Twitter)InstagramLinkedin BusinessLinkedIn PersonalGoogle My BusinessFacebook page *X (Twitter) page *Instagram page *Linkedin page (business) *Linkedin page (personal) *Google Business page *You can access this by viewing your page on Google MapsPlease describe what your business does? *This needs to be detailed, we need to know what you do and why you do it - what is the story behind your business, when was it started, what drives your business to do what it does. How are you different from other businesses that do the same thing? This will help us create the text content that goes with your social media posts. Please describe your target/typical customer? *Who are they? Are they businesses, are they consumers, are they both? What is their average age? What do they do for a living? What are their interests and likes and dislikes? Are they mainly female, male or an even mix? Do they use your services from home, from an office, while they're on the move? Do you have any brand guidelines? i. e. brand colours, fonts, etcIf you have a brand guide document please use the upload field later in the form... --- - Published: 2021-10-30 - Modified: 2025-06-09 - URL: https://obrienmedia.co.uk/web-design-acquisitions-freelance-designer-acquisitions Freelance web designer or agency owner we'll take care of your web design clients. We're keen to discuss acquisitions with both freelance web designers and small web design agencies - find out more below... Talk to us about your business Looking to move your freelance web design or website design customers to an agency while you move on in your career? As a digital agency specializing in web design, development, and digital marketing, we at O'Brien Media understand that maintaining your customers' trust and loyalty is crucial when transitioning to a new venture. That's why, when acquiring web design businesses or customers, we strive to maintain the same pricing for their services as much as possible. We know that pricing is an important factor for your customers, and we want to ensure that they continue to receive the same high-quality services at a fair price. We work closely with you to understand your pricing structure and ensure that we can continue to offer your customers the same value. Our goal is to make the transition as smooth as possible for both you and your customers, with minimal disruption to their services or pricing. By partnering with us, you can rest assured that your customers will continue to receive the same level of service and pricing they are accustomed to, while you focus on your next venture. We believe that maintaining transparency and open communication throughout the acquisition process is key to ensuring that your customers remain happy and satisfied. We... --- - Published: 2021-10-27 - Modified: 2023-10-29 - URL: https://obrienmedia.co.uk/halloween 2023 Spook-tacular Super Sale! Enjoy 20% off our Website Support, and SEO packages until midnight Halloween! Email Chris or John on hello@obrienmedia. co. uk or call 01793 239239 for details! Take 20% off the prices on the pages linked below! Days Hours Minutes Seconds Offer valid on 3 month rolling contracts, terms and conditions apply, offer ends at midnight on 31st October 2023. Offer valid on telephone and email orders made via our sales team. View Website Support Packages View SEO Packages --- - Published: 2021-10-25 - Modified: 2024-01-04 - URL: https://obrienmedia.co.uk/about-obrien-media-old-town-swindon/client-connect Be in control with Client Connect One of our core values is being transparent with our customers - that's why we love Client Connect! We are extremely proud of our Client Connect service, built in-house to give every O'Brien Media customer access to their account information! Visit Client Connect Contact one of our team What is Client Connect? It is a bespoke portal developed by our Swindon-based team. Using Client Connect, our clients can access huge amounts of up-to-date account-related information. If you want to check on your open helpdesk tickets, latest invoices or website statistics, all that information is at your fingertips, at all hours of the day. We love speaking to our customers. But sometimes all they need is a quick answer to a simple question, and Client Connect provides answers at the click of a button! Have a look at your account on Client Connect Website Stats & Analytics In addition to the (not always thrilling) information on your account status, billing, and helpdesk tickets, Client Connect also gives you access to your website statistics report - in real time! You can click on the "Website stats" button and select any one of the sites we support and host, instantly getting access to a wealth of information about how your website is performing. Take a look at your website statistics Shortlisted as finalists for a Techie in 2021 We were selected as a finalist for Swindon and Wiltshire's Technology Awards - The Techies - for Client Connect... --- - Published: 2021-09-27 - Modified: 2024-12-21 - URL: https://obrienmedia.co.uk/solutions/landing-pages Landing Pages Designed for Your Business Looking to drive more leads, boost sales, or promote a specific service? A professionally designed landing page is your secret weapon for online success. At O’Brien Media, we create custom landing pages tailored to your business goals, ensuring your message connects with your audience and inspires action. What is a Landing Page? A landing page is a single, highly focused webpage designed with one goal in mind: conversions. Whether you’re launching a new product, running a campaign, or capturing leads, your landing page is the key to turning visitors into customers. But not all landing pages are created equal. At O’Brien Media, we design landing pages that are: Visually Engaging: Captivating designs that reflect your brand and grab attention. Optimised for Conversions: Strategically crafted layouts and content designed to drive results. Mobile-Friendly: Fully responsive designs that look stunning on any device. SEO-Ready: Built with search engine optimisation in mind to help you get found online. Why Choose O’Brien Media? We’re a Swindon-based web design agency with years of experience helping businesses like yours succeed online. Here’s why we’re the go-to choice for your landing page needs: Custom Designs That Match Your Brand We don’t do cookie-cutter templates. Every landing page we create is custom-designed to align with your branding and business goals. Strategic Focus on Conversions A great landing page doesn’t just look good—it drives action. Our designs combine striking visuals with proven strategies that convert visitors into leads and sales. Fast Turnaround Times... --- - Published: 2021-09-10 - Modified: 2025-02-09 - URL: https://obrienmedia.co.uk/legal/inclusion-policy The following policy highlights O’Brien Media’s commitment to inclusion across our business: both to potential applicants and to staff. We are a Disability Confident Leader and our business commits to the following policies: To applicants, we commit to: Actively attracting and recruiting disabled people to help fill your opportunities (including jobs, apprenticeships, internships, work experience, etc. Providing a fully inclusive and accessible recruitment process Offering an interview to disabled people who meet the minimum criteria for the job. Being flexible when assessing people so disabled job applicants have the best opportunity to demonstrate that they can do the job. Advertising vacancies and other opportunities through organisations and media aimed particularly at disabled people To employees, we commit to: Proactively offering and making reasonable adjustments as required. Ensuring employees have sufficient disability equality awareness training. Providing an environment that is inclusive and accessible for staff, clients and customer. Offering other innovative and effective approaches to encourage disabled people to apply for opportunities and supporting them when they do. Supporting employees to manage their disabilities or health conditions. Ensuring there are no barriers to the development and progression of disabled staff. Ensuring managers are aware of how they can support staff who are sick or absent from work. Valuing and listening to feedback from disabled staff. Providing mentoring, coaching, buddying and or other support networks for staff. Including disability awareness equality training in our induction process. Guiding staff to information and advice on mental health conditions. Providing occupational health services if required.... --- - Published: 2021-09-05 - Modified: 2025-06-22 - URL: https://obrienmedia.co.uk/services-for-existing-customers If you're a existing customer, we've got you covered! We can provide email services and cloud-based analytics for your website! We're all about building a lasting partnership with our current customers! Get in touch today or find out more about our team below... Talk to us about Hosted Exchange Mailboxes Talk to us about Cloud-based analytics Free Email Signatures Design and add company-wide signatures to every mailbox Up to 250GB Mailbox The biggest mailbox on the UK market Calendar & contacts Schedule meetings, and share contacts with colleagues Smartphone Sync Ability to sync easily with any internet device Connect with Outlook Use the Outlook Web App for easy access Easy Migration Move mailboxes over in a flash with easy migration Hosted Exchange Mailboxes Now more than ever, your business needs cost-effective and flexible communication tools. With our Hosted Exchange 2016, email becomes instant and gives you access to shared calendars, contacts, and documents. As a business professional, you're under pressure to cut costs, streamline your business, become more productive and efficient, whilst making yourself more available to clients and colleagues. Hosted Exchange gives you the opportunity to build on your customer service and business efficiency by enabling you to contact, collaborate, and share wherever you are and whenever you need to. Cost effective and secure. Now more than ever, your business needs cost-effective and flexible communication tools. With our Hosted Exchange 2016, email becomes instant and gives you access to shared calendars, contacts and documents. Moving your Exchange environment means... --- - Published: 2021-09-01 - Modified: 2025-05-18 - URL: https://obrienmedia.co.uk/solutions/financial-solutions Fantastic Financial Solutions Whether it's business banking or accepting card payments, we've got the solution for you! Through our amazing partnerships with Tide and Square, we can ensure that all your financial business needs are sorted! Get in touch today or find out more about the solutions below... Talk to us about Tide Talk to us about Square Tide for business banking (we're a Tide Partner too! ) We’re constantly on the lookout for ways we can help our clients run their businesses more efficiently and, after using Tide for our own banking needs for the past year we’ve partnered with them to offer their service to our clients complete with one year of transaction charge-free transfers and one-to-one support in getting your new Tide account up and running. As of 2020 1 in 12 business current accounts opened in the UK are with Tide. From consultants to cupcake makers, coders to coat makers, glass-blowers to graphic designers, Tide is banking for modern businesses. Tide offers you a sort code and account number in 5 minutes. Makes accounting easier with auto-tagged transactions and you can apply for credit in minutes, receiving money in your account instantly if you’re approved. Based on our own experience as Tide members we recommend Tide for your business account Join Tide today! Accept Credit and Debit Card payments with Square You will receive free processing on up to £1,000 in card transactions for the first 180 days*. After that, you’ll pay a low standard 1.... --- - Published: 2021-08-31 - Modified: 2025-04-12 - URL: https://obrienmedia.co.uk/about-obrien-media-old-town-swindon/disability-confident We are a Disability Confident Leader! We champion disability in our local and business communities as part of the Disability Confident scheme. We are extremely proud of our Disability Confident Leader status and love being a part of the scheme! Join the scheme Read more on our blog What is the Disability Confident Scheme? Disability Confident is creating a movement of change, encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop employees with disabilities. Being Disability Confident is a unique opportunity to lead the way in your community. By giving people a chance to shine, you could discover someone who becomes indispensable to your business, like we have! It was developed by employers and disabled people’s representatives to make it rigorous but easily accessible, particularly for smaller businesses. There are three different levels to the scheme - Committed, Employer and Leader. Have a look at the Disability Confident Scheme Join the scheme! The joy of the Disability Confident Scheme is that it is in partnership with other employers and that employers of any size can sign up! Having more employees sign up for the scheme would be amazing! (If you would like to us to shout about your business becoming Disability Confident, just get in touch below, we'd love nothing more than to hear from you! ) Join the scheme! Want to be featured on our blog as a Disability Confident business? We'd love to hear from you! Contact us today... --- - Published: 2021-08-31 - Modified: 2025-06-09 - URL: https://obrienmedia.co.uk/solutions/woocommerce-websites Building WooCommerce Stores for Small Business Success Whether it's a brand new WooCommerce store, support for your existing store or migrating from other e-commerce solutions to WooCommerce, we would love to work with you! We've been developing beautiful and high performing WooCommerce ecommerce websites for over 15 years! Get in touch today or find out more about our team below... Talk to us about WooCommerce Meet our friendly team WooCommerce for ecommerce WooCommerce is one of the world's favourite and most popular ecommerce plugins for WordPress. It gives both store owners and developers complete control. Allowing you to sell anything in whatever way you would like! With multiple popular payment providers, GPay and Apple Pay and the ability to manage your store from an app WooCommerce is a great, and popular, choice for small businesses and startups. WordPress + WooCommerce WordPress powers over 40% of the web making it the clear choice for business websites of all sizes! WordPress easily connects with WooCommerce, to give you the advanced catalogue and product management of WooCommerce with the advanced content management features of WordPress. Don't trust your ecommerce business to untested plugins at the mercy of part-time developers, choose WooCommerce to power your WordPress ecommerce store. See our WordPress services Call today on 01793 239239 to find out more about WooCommerce Get in touch today to discuss your requirements! --- - Published: 2021-08-31 - Modified: 2025-06-09 - URL: https://obrienmedia.co.uk/solutions/website-hosting-and-support-swindon-wiltshire Your Website Support and Website Hosting Specialists in Wiltshire Our affordable website support and website hosting services provide you with a reliable support and hosting service with great customer support from our Swindon based team. We're all about building a lasting partnership with our customers. Get in touch today or find out more about our team below... Talk to us about Website Hosting Talk to us about Website Support Is your WordPress website up to date? Website Hosting from O'Brien Media in Swindon from £45 (fully managed) We do things differently to the big name hosting providers in that our hosting solutions are tailored to each website we design and host (and we host over 99% of the websites we design! ) This means that your site will have the best possible foundation! There's no complicated control panel, you just tell us what you need and we make it happen! See the packages WordPress Website Support, and general Website Support and Management from £35 handled by our team of experts With many years of experience in server and website management, website design and development, and website deployment we can handle just about any technical obstacle you can think of. Upgrading and installing modules and add-ons and making adjustments to bespoke themes and software to keep pace with 3rd party updates Making sure that your website theme still works after updates are installed! Upgrading your software to the latest stable and secure versions. Scanning your website software and databases for malware... --- - Published: 2021-08-31 - Modified: 2025-06-09 - URL: https://obrienmedia.co.uk/solutions/sms-and-email-marketing SMS and Email Marketing Megastars We know how to run a successful marketing campaign and how crucial it can be for your business! SMS and Email marketing is used every single day by companies across the world! Get in touch today or find out more about our service offering below... Talk to us about SMS Marketing Talk to us about Email Marketing SMS Marketing SMS text message marketing is quickly becoming the marketing method of choice to communicate special offers and time sensitive information to customers of businesses and organisations of all sizes. With open rates of over 95% and an average time to open of under 6 seconds it’s easy to see how your business could be missing out by not using text marketing to promote your products and services to your customers and prospective customers. See the benefits Email Marketing Email marketing is a quick and easy way to get your business offers and information in front of your customers – we usually recommend Moosend for most businesses, as a fully hosted service with excellent deliverability rates and an easy-to-use interface. We can help you get started by creating email templates and showing you how to create and send your campaigns and manage your mailing list! Discover our packages Marketing Response Tracking We can also provide you with dedicated telephone numbers, either in a local area code of your choice or a non-geographic 03 or 04 number, to use in your marketing campaigns or even on your website,... --- - Published: 2021-08-30 - Modified: 2025-06-16 - URL: https://obrienmedia.co.uk/solutions/social-media-marketing-swindon Social Media Marketing Masters We love creating social media content and understand how different types of posts are beneficial for your business. Social media is something we use in our daily lives. How many social media posts have you seen today? Get in touch today or find out more about our service offering below... Talk to us about Social Media Marketing See our packages Help build your business With over half the global population having at least one social media account, it’s a bit of a big deal. As a result, not utilising social media in the correct manner can result in your business losing out on new eyes that are eager to see what your amazing products and services are all about. See the benefits We offer the perfect package to suit you! All our packages have been designed so that they are easy to understand and suit businesses and budgets of all sizes! We have the experience to create content that matches your brand perfectly, and can create campaigns to bring in new customers and retain existing ones. With the extensive knowledge of the different social media platforms, you can ensure that you are in safe hands with the team at O'Brien Media! Discover our packages Our Social Media Marketing Packages Basic Solo-businesses will love this! £ 140 Monthly Unique content posted 3 days a week Up to 2 social media platforms Content specific to your business and interesting to your followers A strong content mix of articles,... --- - Published: 2021-08-30 - Modified: 2025-06-09 - URL: https://obrienmedia.co.uk/solutions/swindon-ecommerce-websites For all of your eCommerce needs! Whether it's a brand new online store, support for your existing eCommerce website, or migrating from other eCommerce solutions, we would love to work with you! Whether you sell plants or motorbikes, we will be able to help you get the best from your store! Get in touch today or find out more about the solutions below... Find out about BigCommerce Find out us about WooCommerce BigCommerce for excellent e-commerce As a member of the BigCommerce Agency Partner Program, the O’Brien Media team have access to the latest e-commerce technology from BigCommerce. More than 60,000 merchants worldwide look to BigCommerce partners for support in creating great shopping experiences to fuel their growth. BigCommerce Agency Partners are carefully selected on the basis of offering best-in-class technologies, value, and superior customer service. O’Brien Media are delighted to have achieved Agency Partner status and be counted among this elite group. See what BigCommerce can offer you Wonderful WooCommerce! WooCommerce is one of the world's favourite and most popular eCommerce plugins for WordPress. It gives both store owners and developers complete control. Allowing you to sell anything in whatever way you would like! See our WooCommerce services Have questions? Get in touch and we'll be happy to help! Contact us today Get in touch today to discuss your requirements! Call Chris today on 01793 239239 to find out more about e-commerce --- - Published: 2021-08-29 - Modified: 2025-06-19 - URL: https://obrienmedia.co.uk/solutions/swindon-website-design-and-development We are your Swindon Website Design & Development Specialists working UK wide From small business websites to act as an online brochure to ecommerce and interactive websites, we can take care of everything. Talk to us about your project Looking for WordPress services? Great value custom built websites for businesses in Swindon, Wiltshire, and across the UK When we design a website we create something that is all about your business. We take the best, industry leading, approach to combining content, blogging, analytics, image galleries, and search engine optimisation to build a site that engages visitors and converts them to customers and clients. We also make it incredibly easy for businesses to create and update pages and make changes to their website. Contact us today Based in Old Town, Swindon, Wiltshire We don’t just build your website and leave you to figure things out. We’re here to support businesses in Swindon and the surrounding areas, providing hands-on help to make sure everything runs smoothly after launch. Our team is on hand to offer expert guidance and technical support in those crucial first days—at a time that works for you. Our designers take the time to understand your business, its values, and what makes it unique. We weave that into your website’s design, ensuring it not only looks great but also connects with your customers—making it easy for them to engage with your brand and take action. Contact us today Steve CostelloFixed Locally Computer Recycling Chris and his team have done... --- - Published: 2021-08-13 - Modified: 2025-06-09 - URL: https://obrienmedia.co.uk/solutions/bigcommerce Your BigCommerce Certified Experts Whether it's a brand new BigCommerce store, support for your existing store or migrating from other e-commerce solutions to BigCommerce, we would love to work with you! As BigCommerce Certified Agency Partners we're ideally placed to take your project from idea to completion. Get in touch today or find out more about our team below... Chat about BigCommerce Meet our friendly team BigCommerce for excellent e-commerce As a member of the BigCommerce Agency Partner Program, the O’Brien Media team have access to the latest e-commerce technology from BigCommerce. More than 60,000 merchants worldwide look to BigCommerce partners for support in creating great shopping experiences to fuel their growth. BigCommerce Agency Partners are carefully selected on the basis of offering best-in-class technologies, value, and superior customer service. O’Brien Media are delighted to have achieved Agency Partner status and be counted among this elite group. See the benefits WordPress + BigCommerce WordPress powers over 40% of the web making it the clear choice for business websites of all sizes! WordPress easily connects with BigCommerce, to give you the advanced catalogue and product management of BigCommerce with the advanced content management features of WordPress. See our WordPress services Call Chris today on 01793 239239 to find out more about BigCommerce Get in touch today to discuss your requirements! --- - Published: 2021-08-10 - Modified: 2024-09-04 - URL: https://obrienmedia.co.uk/solutions/landing-pages/pembroke Our team are here for you with digital marketing solutions to help you grow From website design and development, website support and SEO, to phone numbers for your business - our Swindon based team are here for you! We're an award winning web design and digital marketing agency with 16 years of projects under our belt. Get in touch today or find out more about our team below... Talk to us about your business Meet our Swindon based team We may have moved on... After over a decade of being based from a home office, with team members working remotely (before working from home was a necessity) we've grown into a digital agency that needed an office to call its own! We chose the Pembroke Centre in 2021 due to its light and spacious offices, friendly management, and security, giving our creative team room to collaborate and deliver on a wide range of digital projects. Since then we have moved on, as of September 2024, to new offices in Swindon's Old Town but we still care about local businesses, and our parting gift to other businesses in the Pembroke Centre is to continue to offer discounted services should you come across this page. Find out more All your digital marketing needs It’s very important to us that our customers can compete online with a website that suits their needs. We don’t use templates when designing your website resulting in a finished website that will be totally unique to you and... --- - Published: 2021-06-15 - Modified: 2024-06-29 - URL: https://obrienmedia.co.uk/legal/social-media-marketing Social Media Marketing - Service Terms By signing up as a client of Pembroke Digital Limited trading as O'Brien Media for Social Media services you are agreeing to these terms and conditions. These terms and conditions set out what’s expected of both parties and offers protection to both you and us. These terms and conditions can change at any time without notice so we recommend coming back regularly to check for any updates. Content and service O’Brien Media will create social media content according to instructions we are given by the client during the onboarding process, which include: brand guidelines, social media guidelines, social media resources, target audience, and more. Content will be well-researched from trusted sources, as well as the client’s website. It is the client’s responsibility to ensure information on their website is correct. We will make every effort to ensure our social media output is correct, but it is ultimately the responsibility of the client to ensure the content being posted is accurate and to inform us of any errors. We are not liable for damages should any inaccurate information be published on your social media accounts. We recommend that you keep us up to date and informed of any news or changes to your business. Our social media posts service is designed to increase your brand awareness and generate new business. However, we cannot guarantee any results and are not liable for loss of earnings as a result of not gaining new business through our service.... --- - Published: 2021-05-26 - Modified: 2022-04-27 - URL: https://obrienmedia.co.uk/contact/dylan-fernandez Dylan Fernandez Head of Business Development Dylan helps prospective customers find the right solutions to fit their business, he also attends networking and trade events on behalf of O’Brien Media. Book some time with Dylan and find out how we can help your business grow online. Please be advised that these appointments/calls are not for resolving web design issues, or for technical support, they are purely to discuss possible projects from a sales perspective. June 2025 Mon Tue Wed Thu Fri 26272829302345691011121316171819202324252627301234 --- - Published: 2021-05-14 - Modified: 2025-02-14 - URL: https://obrienmedia.co.uk/solutions/landing-pages/radio-swindon105 Award winning and Swindon based Whether it's a new website, a redesign, or support for your existing website, we would love to work with you! With over 15 years of experience delivering website design and digital solutions for small businesses, multi-nationals, and everything in between, we can help you realise the potential of your digital dreams. Meet our friendly team In a hurry? Get an estimate for your new website! Get an instant estimate WordPress for wonderful websites WordPress powers over 40% of the web making it the clear choice for business websites of all sizes! Anyone can manage a WordPress website without coding. From changing your site style to publishing content with a user-friendly visual editor, WordPress is a great tool for projects of any size. WordPress easily connects to Twitter, Facebook, and other social networks to share your content across platforms and embed social updates on your website. Find out more BigCommerce for excellent e-commerce As a member of the BigCommerce Agency Partner Program, the O’Brien Media team have access to the latest e-commerce technology from BigCommerce. More than 60,000 merchants worldwide look to BigCommerce partners for support in creating great shopping experiences to fuel their growth. BigCommerce Agency Partners are carefully selected on the basis of offering best-in-class technologies, value, and superior customer service. O’Brien Media are delighted to have achieved Agency Partner status and be counted among this elite group. Find out more Get an instant website design estimate in your inbox... Get an instant estimate... --- - Published: 2021-01-07 - Modified: 2024-07-28 - URL: https://obrienmedia.co.uk/legal/privacy-policy/ico-registration-certificate Organisation name: Pembroke Digital Limited t/as "O'Brien Media"Reference: ZB692196To view our organisation details on the ICO register, please visit ico. org. uk/register and enter ZB692196 as the reference or click on the certificate below to visit the ICO verification page for our registration. /*! elementor - v3. 22. 0 - 17-06-2024 */ . elementor-widget-image{text-align:center}. elementor-widget-image a{display:inline-block}. elementor-widget-image a img{width:48px}. elementor-widget-image img{vertical-align:middle;display:inline-block} Registration Certificate - ZB692196 Our Data Protection Coordinator:Our data protection coordinator can be reached via email at compliance@obrienmedia. uk, by telephone at 01793 239239, or by post at O'Brien Media, GDPR Compliance, Unit 6, Pembroke Centre, Cheney Manor Ind. Estate, Swindon, SN2 2PQ. Our ICO registration number is ZB692196, under the name of Pembroke Digital Limited --- - Published: 2020-08-11 - Modified: 2024-06-22 - URL: https://obrienmedia.co.uk/legal/letter-of-instruction Contents This page shows an example of a letter of instruction and a form that allows you to create your letter of instruction, sign it, and send it to the O'Brien Media team. If a registered company, charity, community interest company, or other committee-controlled organisation engages with O'Brien Media this document can be used as a template for a letter of engagement. This document, or another letter of instruction, is not required in all cases and does not need to be completed for other agreements and contractual arrangements to be valid. We reserve the right not to accept a letter of instruction, or to accept work(s) requested under such a letter at our discretion without explanation. Example letter To O’Brien Media,Letter of Authorisation for Services from Pembroke Digital Limited I am writing to instruct Pembroke Digital Limited (trading as O’Brien Media) and its affiliates and agents on behalf of the to act based on instructions and requests communicated in writing via email. takes full responsibility for all instructions made, that are legally carried out by O'Brien Media. I, as an authorised representative of in my capacity as , understand that the terms and conditions, contracts, and agreements outlined at https://obrienmedia. co. uk/legal apply to this agreement between us. Should I have any questions about the relevant or applicable legal document I will raise this before making a request. I understand that, unless expressly agreed in writing, technical support is chargeable if there is no service agreement in place on the... --- - Published: 2020-04-14 - Modified: 2021-10-28 - URL: https://obrienmedia.co.uk/coronavirus We've created this dedicated page to contain all of our new, articles, and advice for our business customers (of all sizes) while not all of it is relevant to all of our customers we aim to regularly add new content relevant to customers not only in our local area of Swindon, Wiltshire but across the UK. For the latest Government issued advice and recommendations please visit gov. uk/coronavirus. If there's something you'd like us to look at covering please email chris@obrienmedia. co. uk with your suggestions. Sign up and receive Coronavirus Hub updates in your inbox --- - Published: 2020-02-29 - Modified: 2024-07-03 - URL: https://obrienmedia.co.uk/contact/help/search Please search something ! Giving us access to your GoDaddy domain or account to make changes in Domain Names Jun 28th 25 13If you have a domain name with GoDaddy you may need to give our team access to your account to put your website live, to make changes to where your website is hosted, to configure your email or other ... Covid-19 Precautions (November 2023) in Administration and Billing Nov 9th 23 589Reassuring you with the insights and actions that make our plan possible. We’ve always taken health and safety seriously, working with our office landlord to ensure all of our offices have the c ... CovidWhat is the The AntiBot Global Firewall? in Website Hosting, FTP/SFTP, DNS, mySQL, and MariaDB May 22nd 25 193The AntiBot Global Firewall is designed to protect networks from bot attacks and malicious activities by blocking botnet behavior and communication with command and control centers. Key Features and ... How to Open a Password-Protected PDF in Microsoft Edge in Administration and Billing Apr 30th 25 165Locate the PDF File: Find the PDF file on your computer. It’ll likely be in your Downloads folder or wherever you've saved it. Open with Microsoft Edge: Right-click the PDF file. Choose “Open wit ... What is the transaction to obrienmedia. uk/card or obrienmedi* on my bank statement in Administration and Billing Mar 25th 25 959When debit or refund a card payment your bank statement will show a payment to, or refund from, obrienmedia. uk or obrienmedia. uk/card (or... --- - Published: 2020-02-29 - Modified: 2025-04-30 - URL: https://obrienmedia.co.uk/contact/help Knowledge BaseWere here to help you and your business with helpful support articles and how-to guides135Articles25Contributors17TopicsAdministration and BillingAnswers to common questions about administration and billing of your services with O’Brien MediaHow do I know if a call, text, or email from O'Brien Media is real? Pay an invoice or account balanceSigning your O'Brien Media web design contract with Adobe Sign on a mobile deviceEmergency support issuesWebsite support costs and charges relating to website changes and service cancellationsWordPress Website ManagementHelp and advice on managing your WordPress website. Elementor & Elementor Pro supportWordPress Software Updates for O’Brien Media ClientsElementor Live Editor Example - Live View compared to Editor ViewManaging Elementor pages on your O'Brien Media websiteWhy don't custom or specific website fonts (web-fonts) always load? Drupal Website ManagementHelp and advice on managing your Drupal website. Avoiding the "The content on this page has either been modified by another user... " error in DrupalWhy don't custom or specific website fonts (web-fonts) always load? Drupal CMS Software Updates for O'Brien Media ClientsChanging the Admin Email Address in Drupal 7What is a Content Management System (CMS)Social Media ManagementThis section includes guide and information relating to our social media management and social media marketing services along with general social media hints and tips! Guide to Creating an Account and Accepting an Agency Invite on Meta BusinessEmail Software and SettingsWith your personal email address, you will be prepared for professional communication, whether it is for private or business use. Find out how to set up your email... --- - Published: 2020-02-16 - Modified: 2020-03-17 - URL: https://obrienmedia.co.uk/contact/seo-keywords Complete the form below to request additional SEO keywords and phrases to be added to your existing SEO package with O'Brien Media. Account name *Your account name, this must match our recordsCustomer ID *Your numeric customer number (Customer ID)Email Address *Website *The website address we are monitoringKeywords *Enter your keywords or phrases, comma separated Submit your request --- - Published: 2020-02-08 - Modified: 2025-05-15 - URL: https://obrienmedia.co.uk/links Visit our website Request a free estimate See our latest blog posts! Visit us on Instagram Visit us on Facebook Visit us on X (Twitter) Call us on 01793 239239 hello@obrienmedia. co. uk Recent Blog Posts O'Brien Media is a trading name of Pembroke Digital Limited (14750911) registered at Suite 4, Marlborough House, 26 High Street, Old Town, Swindon, SN1 3EP --- - Published: 2020-02-06 - Modified: 2023-04-20 - URL: https://obrienmedia.co.uk/legal/payment-terms/directdebit-guarantee The Direct Debit guarantee is the Direct Debit scheme’s customer protection. The guarantee is offered by all building societies and banks that accept direct debits. As a customer, the Direct Debit Guarantee protects you against payments made in error. This means Direct Debit is the safest payment method in the UK. The Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. If there are any changes to the amount, date or frequency of your Direct Debit O'Brien Media Ltd will notify you (normally 3 working days) in advance of your account being debited or as otherwise agreed. If you request O'Brien Media Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request. If an error is made in the payment of your Direct Debit, by O'Brien Media Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when O'Brien Media Ltd asks you to. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify O'Brien Media Ltd. The Direct Debit Guarantee in Plain English Advance notice. You must be told about any changes to the amount, date or frequency of payment... --- - Published: 2019-09-16 - Modified: 2024-02-01 - URL: https://obrienmedia.co.uk/about-obrien-media-old-town-swindon/recruitment We’re always looking for people who are enthusiastic about technology and finding creative solutions to help others. We hire people with a wide range of expertises — from those with no formal academic qualifications or those from fields entirely outside of technology to people with advanced degrees. Skills like methodical thinking and knowledge sharing are just as important to us as education or experience. Our current job openings BenefitsWe provide training opportunities through online learning programmes and allow team members the freedom to identify training courses that they think would benefit them rather than a "one size fits all" approach. We recognise that everyone has their own ideal way of working. If there's something we can do to provide a better working environment, we will go the extra mile. Some of us use noise-canceling headphones, others have adaptations to their desk, chair or other equipment. Sometimes a small accommodation can go a long way to making people comfortable and productive. All team members have access to free snacks (healthy and otherwise) along with a range of hot and cold drinks. All of this (and more) is included when you become a team member. Most importantly, we believe in listening and adapting. Every member of the team has the freedom to offer input on how we can do better. Facebook Twitter LinkedIn Skype WhatsApp Email --- - Published: 2019-08-19 - Modified: 2019-08-19 - URL: https://obrienmedia.co.uk/contact/chris-grant/list Choose your day and request a time-slot Available Appointments on 30th June 2025Next 9:00 am – 10:00 am1 space available9:00 am – 10:00 amBook Appointment 10:30 am – 11:30 am1 space available10:30 am – 11:30 amBook Appointment 12:00 pm – 1:00 pm1 space available12:00 pm – 1:00 pmBook Appointment 1:30 pm – 2:30 pm1 space available1:30 pm – 2:30 pmBook Appointment 3:00 pm – 4:00 pm1 space available3:00 pm – 4:00 pmBook Appointment Please be advised that these appointments/calls are not for resolving web design issues, or for technical support, they are purely to discuss possible projects from a sales perspective. --- - Published: 2019-07-21 - Modified: 2019-07-26 - URL: https://obrienmedia.co.uk/solutions/landing-pages/redeem Thanks for visiting our website to redeem an offer code you've received from us on a letter or in an email. Just enter your code and email address below and click and "Check your code" button and we'll let you know what your discount is! View our privacy policy, which outlines how we use the information provided through our website. By submitting this form you agree to us using your email address to notify you of your offer code discount and to provide assistance with redeeming your discount. You will not be added to a mailing list as a result of submitting your email address on this form, we use your email address to match your code against our records. --- - Published: 2019-07-02 - Modified: 2021-10-22 - URL: https://obrienmedia.co.uk/kiosk Website type First, let us know your website address (if you have one) Now choose the type of website you need A simple website with a few pages and a contact form that looks great on a PC or laptop screen A website designed to suit the visitors device that looks great on a phone, tablet, PC or laptop A basic online shop that can be used to sell multiple products and accept payments A full e-commerce website that allows discount vouchers, product attributes and other advanced features I need an existing website redesigned Your content Now tell us a bit about the pages and content for your website How many pages do you need us to add for you? 0-5 6-10 11-20 21-30 31+ Design and logo? I have a logo and colours, I just need a website I need a website logo and a website I need business branding, a logo, and a website Features Now choose features for your website A news/press releases section A blog or news page An image or photo gallery A case studies section A projects section A contact form free to expo visitors Social media sharing links Testimonials or customer comments A newsletter sign-up page Homepage image carousel/slider Basic SEO (search engine optimisation) free to expo visitors And some extras Surveys, petitions or feedback forms Attach documents to pages The ability to self-manage the site Display video or audio clips on pages Online bill payment or Paypal payment links Website search Events... --- - Published: 2019-07-02 - Modified: 2021-10-22 - URL: https://obrienmedia.co.uk/kiosk/thanks Thanks, your estimate will be with you shortly! We'll review the estimate to make sure it's accurate and follow-up with any questions via email or telephone. Create a new estimate This screen will go back to the estimate creator in... Seconds --- - Published: 2019-06-21 - Modified: 2025-01-28 - URL: https://obrienmedia.co.uk/legal/seo-agreement Agreement/Service Period Unless otherwise indicated on your renewal invoice all services are provided on a 3-month rolling contract. This is to ensure that any costs we pay in advance to secure preferencial pricing from suppliers and partners are covered should you wish to cancel your service and allows us to reduce the need for price increases. Summary We’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something that you might later regret. What we do want is what’s best for both parties, now and in the future. So, in short; “You”, the named signatory to this agreement, are hiring “us”, Pembroke Digital Limited, trading as O’Brien Media, who’s registered office is at The Pembroke Centre, Cheney Manor Industrial Estate, Swindon, Wiltshire, SN2 2PQ (Registered in England and Wales number: 14750911) to complete SEO (Search Engine Optimisation) services as discusssed or provide consultancy services for the estimated total price as outlined in our previous correspondence. Of course it’s a little more complicated, but we’ll get to that. What do both parties agree to? You: You have the authority to enter into this contract on behalf of yourself, your company or your organisation. You’ll give... --- - Published: 2019-04-02 - Modified: 2025-05-26 - URL: https://obrienmedia.co.uk/contact/chris-grant July 2025 Mon Tue Wed Thu Fri 301234789101114151617182122232425282930311 Christopher Grant Website Design and Development Specialist Chris Grant (Designer and WordPress Developer) to discuss your website design project from a technical perspective. Different days have different appointment slots. Book time with Chris Grant and find out how we can help your business grow online. To send a secure encrypted email to Chris you can use his public key, which can be downloaded here. Please be advised that these appointments/calls are not for resolving web design issues, or for technical support, they are purely to discuss possible projects from a sales perspective. --- - Published: 2019-03-23 - Modified: 2025-03-28 - URL: https://obrienmedia.co.uk/legal/payment-terms/cpi-price-adjustments All services paid for on rolling contracts have an annual price adjustment in line with the UK Consumer Price Index (CPI) which is part of the Office of National Statistics Consumer Price Inflation report (see current report here) plus up to 5% (to cover the cost of service improvements and increased overheads) The CPI is a widely recognised measure of the UK’s general level of inflation and is used by many industries as a guide on whether to adjust prices, and by how much. We use the CPI figure published by the Office for National Statistics and apply the change, usually, in April each year. The CPI figure published in January 2025 was 2. 5% The CPI figure published in January 2024 was 4% The CPI figure published in January 2023 was 10. 5% The CPI figure published in January 2022 was 5. 5% Note: We did not apply the CPI increase in 2018, 2019. We then did not apply the increase in 2020, 2021, or 2022 due to the impact of Covid lockdowns and recovery. We did unfortunately have to increase prices in 2023 to cover the some of the large increase in costs we had seen as a small business ourselves but managed to not apply the increase in 2024 through a lot of hard work to streamline the business, something we're very proud of. If you have a service that started on or after 10th October 2012, you’ll see this change from your April bill each year,... --- - Published: 2019-02-20 - Modified: 2019-02-20 - URL: https://obrienmedia.co.uk/legal/gender-pay-gap-reports/2017-report Gender Pay Gap Report (2017) As an employer of fewer than 250 staff, we are not required by law to publish gender pay gap figures on our website, however, we have chosen to do so voluntarily. Year ending 31st March 2017 Hourly rate Women's mean hourly rate is 1. 7% higher Women's median hourly rate is 3. 7% higher Pay quartiles How many men and women are in each quarter of the employer's payroll. Upper quartile 64% men 36% women Upper middle quartile 66% men 34% women Lower middle quartile 74% men 26% women Lower quartile 51% men 49% women Bonus payments Bonus includes retention payments, merit pay, and long service awards. No bonus payments were made in the reporting period. 2017 Gender Pay Gap Report (PDF) --- - Published: 2019-02-20 - Modified: 2019-02-20 - URL: https://obrienmedia.co.uk/legal/gender-pay-gap-reports Gender Pay Gap ReportsYear ending March 2017 Notes on Gender Pay Gap ReportsHow we calculate the pay gapThis is a summary of the requirements to assist with understanding the information we have published. We are required to publish the overall gender pay gap based on all “normal” pay which for Merton will include basic pay, permanent allowances, London Weighting (where applicable) and payments for maintenance/provision of a vehicle (the Essential Car User Lump Sum allowance). Variable payments such as overtime are excluded. The snapshot date each year is 31 March and the overall pay gap calculations are based on pay received in the pay period in which it falls (in O’Brien Media’s case the March 2017 payroll). We are required to publish the information for 31 March 2017 by 31 March 2018. For future years, we will endeavour to publish data by the end of April each year (for example, the data for 31 March 2018 will be published by the end of April 2018). We publish statistics as follows:Hourly RateFirstly, the payments in March are equated to an hourly rate, and the difference (as a percentage) between male and female mean and median hourly rates for the organisation must be published. Pay QuartilesSecondly, all the pay records are ranked from highest hourly rate to lowest hourly rate. We are then required to split this list into 4 equal parts, and then to work out how many males and how many females are in each of these 4 quartiles and... --- - Published: 2019-02-05 - Modified: 2025-02-16 - URL: https://obrienmedia.co.uk/kb Knowledge base for Woo Store. We are here to help. 28Articles1Contributors4Topics Frequently Asked QuestionsWhat can I do to reduce my product support? The three important things which can reduce your support drastically would be having a knowledgebase for your website/product and having FAQ section and most importantly having a live chat feature through which your customer could talk with you live and get answers quickly. If you are looking for a free FAQ and chat plugins, Try Helpie FAQ and Helpie Chat which has powerful features and also a Pro version which makes it more powerful. How to purchase Helpie? Just go to http://helpiewp. com/ and select the pricing menu on the top. You will have two options, one is the standard plan (6-month support) and the other is the 12-month support plan. You can choose the plan you wish and just select the Buy now button below of it. You can also see the Buy now button in the bottom corner of our Homepage. You can also try our free FAQ and Chat plugins if you are interested. How to Install Helpie? We have made a video tutorial on how to install Helpie and some more basics of Helpie. You can check this video to get a clear understanding: https://www. youtube. com/watch? v=L4aS0CsHhM0&t=Can I add FAQ for my product? Yes. We have released a free FAQ plugin which you can insert at any of your pages. You can get it for free here: https://wordpress. org/plugins/helpie-faq/. Also, we have integrated... --- - Published: 2018-08-30 - Modified: 2018-08-30 - URL: https://obrienmedia.co.uk/legal/cookie-policy/cookies Cookie NameCookie CategoryDescriptionDurationwordpress_2WordPress cookie for a logged in user. sessionwordpress_logged_in_2WordPress cookie for a logged in usersessionwordpress_test_2WordPress cookie for a logged in usersessionwordpress_test_cookie2WordPress test cookiesessionwp-settings-1Wordpress also sets a few wp-settings- cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. 1 yearwp-settings-time-2Wordpress also sets a few wp-settings-{time}- cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. 1 yearPHPSESSID1To identify your unique session on the websitesessionSESS1To ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered. session --- - Published: 2018-08-15 - Modified: 2020-01-24 - URL: https://obrienmedia.co.uk/contact/infopack If you would like something a bit more tangible we'd be happy to post you a free information pack containing information on our range of services. The information pack not only contains information on our services but is also an example of our print, graphic design, and branding services! First Name *Last Name *Street Address *Town/City *Postcode *Phone NumberEmail Address *Questions? GDPR & Privacy *I agree with the handling of my data in accordance with the O'Brien Media privacy policy. Request your information packPlease do not fill in this field. --- --- ## Posts - Published: 2025-06-28 - Modified: 2025-06-28 - URL: https://obrienmedia.co.uk/ai-and-business/what-openais-five-levels-of-agi-tell-us-about-the-future-of-ai-and-why-it-matters-to-us-all AI is everywhere these days—from the chatbot you use on a website to the tools that help write your marketing copy. But beneath all the buzz, there’s a bigger, more important question brewing: Where exactly is all this going? A recent WIRED article gave us a rare peek behind the scenes at OpenAI—the company behind ChatGPT—revealing how they see the journey to “AGI” (that’s artificial general intelligence, or in plain English: machines that can think and reason like humans). And the picture is both exciting and, honestly, a bit unsettling. Breaking it Down: The Five Levels of AGI OpenAI apparently uses an internal scale with five levels of AI progress. Think of it like a roadmap: Level 1: Today’s AI tools—chatbots that can generate text but can’t reliably reason or plan. Levels 2–3: Smarter systems that can reason more consistently. Level 4: Human-level performance on most tasks. Level 5: Beyond human—superhuman capabilities. It’s wild to think that the chatbots and image generators we’re all playing with now are only Level 1. The ambition is to get to a point where AI can think, plan, and strategise like us—or even better than us. If you’re a business owner using AI to help with marketing, emails, or customer service, it’s worth knowing that the tools you’re relying on now are just the start. They’re going to change. A lot. Microsoft, OpenAI, and the Billion-Dollar Tug of War Another fascinating bit from the article is the tension between OpenAI and Microsoft. Microsoft has... --- - Published: 2025-06-26 - Modified: 2025-06-23 - URL: https://obrienmedia.co.uk/business/ten-years-of-free-corporate-data-how-uk-businesses-have-benefited Back in June 2015, Companies House unveiled its “Find and update company information” service—making the full digital register of UK companies publicly accessible at no cost. A decade later, this bold step has transformed the way businesses, journalists, researchers, and public bodies work—fueling innovation, enhancing transparency, and helping to combat financial crime. Growth in Access & Value In its first year, the service received around 1. 3 billion searches. By 2023–24, that number had soared to over 16. 5 billion interactions annually. Independent research estimates its economic impact at between £1 billion and £3 billion per year. These figures illustrate how open access has underpinned vital economic sectors—credit, investment, research—and supported the due diligence activities of companies and consumers alike. Who Benefits? The open register now serves a wide range of users: Businesses, creditors, and investors rely on accurate and timely data to make informed decisions. Journalists and civil society leverage the data to expose corruption and hold organisations to account. Government, regulators, and law enforcement use it to help fight fraud, money laundering, and economic crime. The Voices Behind the Numbers “In 2015 we broke new ground... Ten years later that bold decision has led to Companies House supporting 16 billion searches a year... our data being valued by industry at £1 billion to £3 billion annually. ” —Charlie Boundy, Chief Data Officer, Companies House “For 10 years, the online platform at Companies House has delivered world‑leading corporate transparency... contributed to countless investigations into corruption and financial crime. ” —Ben Cowdock, Transparency International UK... --- - Published: 2025-06-24 - Modified: 2025-06-23 - URL: https://obrienmedia.co.uk/seo/local-seo-for-swindon-businesses-a-simple-guide-that-gets-results If you're running a café, florist, gym or consultancy in Swindon, your customers are probably searching for you online right now. With Local SEO, you can ensure they find the right information and choose your business. At O’Brien Media, we believe that effective Local SEO is built on clarity, trust and expert strategy. What Is Local SEO and Why It MattersLocal SEO helps your business appear when potential customers search for services in your area—whether that’s “cake shops Swindon” or “web designers near me. ” It’s about making your business visible, credible and persuasive to both Google and real people. Unlike broader SEO, local SEO focuses heavily on three factors: relevance, distance, and prominence. 1. Optimise Your Google Business ProfileYour Google Business Profile (GBP) is the gateway to local search success. We’ll guide you through verifying your listing, adding a compelling description, polishing contact details and uploading attractive photos. Most importantly, we keep it optimised over time—adding posts, ensuring opening hours are current, and responding to reviews. A fully maintained GBP increases clicks, map visibility, and trust. 2. Make Your Website “Local-Ready”Simply saying you’re in Swindon isn't enough. We embed location signals throughout your site using schema markup, geo‑specific page titles, and copy that refers to neighbourhoods, landmarks or events. This helps Google place you in relevant searches, especially for customers seeking niche services like “dog grooming Cheney Manor”. 3. Build Local Authority with Citations and LinksWhen local directories and community organisations link to your site, it boosts your reputation... --- - Published: 2025-06-24 - Modified: 2025-06-24 - URL: https://obrienmedia.co.uk/business/the-5s-principle-streamlining-your-small-office-for-maximum-efficiency Keeping your workspace organised and efficient is vital, especially in small office environments where every bit of space and every minute matters. At O'Brien Media, we found adopting the 5S principle—a simple, effective approach from Japan—dramatically improved our team's productivity and made our workplace happier and less stressful. The five steps—Sort, Set in Order, Shine, Standardise, and Sustain—are easy to implement and provide lasting benefits. 1. Sort (Seiri) Sorting is about making decisions on what stays and what goes. We took a day at O’Brien Media to sift through piles of paperwork, office supplies, and equipment. Anything we didn’t need regularly was recycled, donated, or archived. This initial clear-out instantly made the office feel spacious and organised, noticeably boosting our team’s morale and focus. 2. Set in Order (Seiton) After clearing out the unnecessary clutter, the next step is to organise what's left. At O'Brien Media, clearly labelled shelves, drawers, and folders have made a world of difference. Daily essentials like laptops, stationery, and project files are now easily accessible. The reduction in time spent searching for items has been invaluable, improving our workflow significantly. 3. Shine (Seiso) Maintaining cleanliness is crucial. Encouraging everyone in our office to regularly tidy their workspace and scheduling weekly cleaning sessions has significantly uplifted the atmosphere. A clean workspace not only reduces hazards but also creates a welcoming environment for both our team and visiting clients. 4. Standardise (Seiketsu) Standardising our processes helped everyone stay on the same page. At O'Brien Media, we introduced... --- - Published: 2025-06-22 - Modified: 2025-06-22 - URL: https://obrienmedia.co.uk/website-design/top-web-design-trends-for-small-businesses-in-2025 Websites aren’t static brochures—they are dynamic tools for storytelling, conversion, and growth. In 2025, design trends are about combining accessibility, speed and personality in seamless ways. At O’Brien Media, we’ve spotted six key directions that small businesses in Swindon and beyond can embrace to stand out. 1. Putting Accessibility at the Heart Designing for all users from the outset is no longer optional—it’s a mark of quality and professionalism. That means considering diverse navigation tools, text alternatives for images, legible fonts, and contrast that matches readability standards. When accessibility becomes a fundamental part of your brand strategy, it improves SEO, legal compliance, and most importantly, brand reputation. 2. Subtle Microinteractions with Big Impact Small details can create immersive user experiences. Microinteractions—like animated buttons, feedback notifications during form entry, or smooth menu transitions—provide guidance and delight without distracting. We use these to give sites a refined feel that encourages more clicks, reduced drop‑off, and enhanced brand connection. 3. Clean Aesthetic with Bold Choices This year’s trend is simple, yet striking—think bold typography, clean layouts, and carefully chosen accent colours that echo your brand. Paired with thoughtful whitespace, this approach helps guide visitor attention and reinforce your message. When trend mindset meets brand identity, your site becomes a responsive extension of your values. 4. Designing Mobile-First, Delightful Experiences With mobile browsing now eclipsing desktop, “design for mobile” isn’t enough—you must begin with it. We create mobile-first journeys where content hierarchy, navigation and load priorities are optimised for smaller screens. This ensures a... --- - Published: 2025-06-20 - Modified: 2025-06-22 - URL: https://obrienmedia.co.uk/business/obrien-media-proud-to-be-a-disability-confident-employer At O'Brien Media, we believe that a truly inclusive workplace is one where everyone has the opportunity to thrive. As a Disability Confident employer, we are committed to creating an environment where people with disabilities or long-term health conditions feel valued, supported, and empowered to succeed. What Being Disability Confident Means to UsThe Disability Confident scheme is a government-backed initiative designed to help businesses recruit and retain great people, and to ensure that disabled people and those with health conditions have the opportunities to fulfil their potential. For us, it’s not just a box-ticking exercise — it's a core part of our culture and values. In today’s fast-paced digital world, our talented team works hard to support businesses across Swindon and beyond with web design, development, digital marketing, and hosting services. But behind our technical expertise is a strong belief in people — every individual brings unique strengths, experiences, and perspectives that help us grow as a business and deliver better outcomes for our clients. How We Support Inclusivity at O'Brien MediaAs a small but mighty team based at Marlborough House in Old Town, Swindon, we’ve put several measures in place to support team members with disabilities or health conditions:Flexible working: We offer flexible hours and home working options to accommodate personal circumstances and health needs. Accessible workspaces: Our office facilities are accessible, and we make reasonable adjustments to ensure comfort and ease of access for all staff. Tailored support: We regularly review workloads, responsibilities, and support needs, ensuring that... --- - Published: 2025-06-18 - Modified: 2025-06-20 - URL: https://obrienmedia.co.uk/business/how-obrien-media-grows-through-web-design-acquisitions At O’Brien Media, we’ve always believed in growing not just as a business, but as a community. Over the years, we’ve had the privilege of expanding our team and service offering by taking on web design and website support customers from small web design businesses across the UK. But what does that actually mean? And more importantly, why does it matter to you as one of our valued customers, or as someone considering selling web design/support customers due to a chance in circumstances with us? Let’s take you behind the scenes on how acquisitions fit into the O’Brien Media way of doing things. Acquisitions That Put Customers First For many small web design businesses, running every aspect of the company can become overwhelming – from development work and client management to hosting, security, and ongoing support. Often, these talented designers and small agencies build up fantastic client bases but reach a point where they need a partner who can take their business – and their customers – to the next level. That’s where we come in. We work closely with business owners to ensure a smooth transition for both them and their clients. Our aim is simple: to make sure that every customer receives the same high level of service that they’ve come to expect — and even more. Every web design company acquisition is carefully planned to respect the original business while introducing the added benefits of O’Brien Media’s resources, systems, and wider team. Our Phased Revenue Share Approach... --- - Published: 2025-06-17 - Modified: 2025-06-17 - URL: https://obrienmedia.co.uk/social-media/instagram-google-search-big-changes-could-be-coming-summer-2025 Instagram Posts May Soon Appear in Google Search — What That Means for Creators This summer, we could start seeing Instagram content show up directly in places like Google search results. While we’ve already seen short-form video platforms like TikTok and YouTube Shorts appearing more prominently in search, the possibility of Instagram opening up in the same way is exciting — especially for creators producing tutorial-style content. Notification showing on Instagram advising that content will soon be showing on search engine results pages. If Instagram posts and Reels start appearing in Google’s search index, it could create new opportunities for reach and discovery beyond the app itself. For brands, influencers, and small businesses, this means that your content could potentially attract viewers who aren't actively using Instagram but are searching for relevant topics or how-to information online. This also highlights the growing importance of including strong SEO keywords within your post captions. While hashtags help within the Instagram ecosystem, searchable captions packed with relevant keywords may become a key factor in how your content ranks and gets discovered on Google. Thoughtful keyword research and natural keyword placement could make all the difference when it comes to driving external traffic to your Instagram profile. It’s still early days, but if Instagram content does begin surfacing in search engines, optimizing your posts for both in-app engagement and search visibility will be more important than ever. --- - Published: 2025-06-16 - Modified: 2025-06-16 - URL: https://obrienmedia.co.uk/business/world-productivity-day-2025-website-support-in-swindon Boost Your Business Productivity with Website Support in Swindon: Celebrating World Productivity Day Today is World Productivity Day – a perfect reminder for businesses to take a step back and ask: Are we working as smart as we could be? When it comes to business productivity, people often think about time management tools, process automation, or team collaboration. But one key area that has a massive impact—yet often flies under the radar—is your website. In today's digital-first world, your website isn't just a "nice-to-have" feature. It’s your 24/7 shopfront, customer service assistant, lead generator, and brand ambassador all in one. If it isn’t performing at its best, your productivity (and profitability) takes a hit. That’s why investing in reliable website support in Swindon isn’t just good practice—it’s a smart business move. The Productivity Killer Hiding in Plain Sight A lot of businesses only think about website support when something breaks. Maybe a page stops loading, an online form stops working, or an unexpected security issue locks you out. Suddenly, you and your team are scrambling to diagnose the problem, find solutions, or wait on hold with tech support. All that wasted time chips away at your team’s ability to focus on sales, customer service, and the things that drive your business forward. Even small issues—like slow page loading, broken links, or out-of-date content—can quietly drain productivity by reducing customer satisfaction and increasing admin time spent on fixes and customer queries. What Professional Website Support Brings to the Table At O’Brien... --- - Published: 2025-06-15 - Modified: 2025-06-15 - URL: https://obrienmedia.co.uk/website-design/what-makes-a-great-website-the-complete-guide-for-small-business-owners In today’s highly competitive digital world, your website is often the first place your customers engage with your business. For small business owners, getting your website right can mean the difference between someone choosing you — or a competitor. But what actually goes into building a website that not only looks good but actively works to grow your business? At O’Brien Media, based right here in Swindon, we’ve been helping small businesses design and develop effective, professional websites for over 17 years. In this guide, we’ll walk you through the key elements that make up a successful, high-converting website for small businesses. 1. Design That Reflects Your Brand Identity When visitors land on your website, they immediately form an opinion about your business — often within seconds. That’s why your website must reflect your brand’s personality, values, and professionalism. As a small business, this can help level the playing field and compete with much larger competitors. We work closely with our clients to build a unique design that: Matches your company’s colours, fonts, and logo. Uses imagery that represents your products, services, and values. Communicates trust and credibility. Is consistent across all pages. A consistent, well-designed website shows that you’re serious about your business and builds trust with potential customers from their very first visit. Summary: Small businesses must use design to make a strong first impression. Consistency, professionalism, and attention to detail help convert casual visitors into confident buyers or clients. 2. User Experience (UX) at the Core A... --- - Published: 2025-06-10 - Modified: 2025-06-10 - URL: https://obrienmedia.co.uk/woocommerce/woocommerce-9-9-faster-smarter-e-commerce-for-small-businesses A Faster, Smarter E-Commerce Experience for Small Businesses with WooCommerce 9. 9 Running an online store shouldn’t feel like a full-time IT job — and with the launch of WooCommerce 9. 9, things just got a lot easier for small business owners. Packed with speed improvements, new features, and a smoother admin experience, this release is designed to help you spend less time managing your store and more time growing your business. Here’s what’s new, and why it matters. Admin That Works at Your Speed If your store has ever slowed to a crawl while updating orders or products, WooCommerce 9. 9 is about to feel like a breath of fresh air. Thanks to a slew of performance tweaks, admin pages now load up to 95% faster — especially noticeable on stores with lots of products, customers, or orders. No more waiting around while pages load. These updates make day-to-day tasks like processing orders or checking customer details feel instant. For busy business owners, this means: Faster updates Less time refreshing pages A smoother, frustration-free experience Seamless Updates, Less Hassle In the past, updating WooCommerce could feel risky — would something break? Would the site go offline? Now, updates are handled automatically and in the background, so your store keeps running smoothly without interruption. Of course, it’s always best practice to test updates on a staging site, but for most users, these changes mean fewer headaches and a safer update process. More Control Over Checkout & Shipping Small tweaks can... --- - Published: 2025-06-05 - Modified: 2025-06-05 - URL: https://obrienmedia.co.uk/business/why-a-website-support-agreement-is-the-smart-choice-for-your-business In today’s digital-first world, your website is often the first place people interact with your business. That means it needs to work flawlessly, look great, and be secure at all times. At O’Brien Media, we’ve designed our website support agreements to make sure your site gets the attention it deserves—without the stress or unpredictable costs. Having a support agreement in place means you’re not just getting a discount—you’re getting priority access to our expert team whenever you need us. We’re talking everything from content changes and layout tweaks to fixing issues and ensuring your site stays fast, secure, and search engine friendly. Whether you’re running a blog, a business site, or an e-commerce platform, regular updates and maintenance are vital—and we’re here to take that off your plate. One of the most immediate benefits of a support agreement is the reduced hourly rate. Our standard hourly rate is £70, but customers with a support agreement only pay a reduced rate, depending on the amount of time pre-booked. Those savings stack up fast—especially if you rely on us for regular updates or fixes. More importantly, having a support agreement gives you priority scheduling, so when something needs doing, it gets done faster. No waiting, no fuss, just fast, reliable support from a team that knows your website inside and out. Support agreements are also incredibly flexible. Whether you need just a few hours of support a month or a more hands-on partnership, we can tailor an agreement that fits your business... --- - Published: 2025-05-29 - Modified: 2025-05-29 - URL: https://obrienmedia.co.uk/wordpress/boosting-wordpress-and-woocommerce-performance-with-server-side-caching-and-cdns If you run a WordPress website with WooCommerce, you already know how important speed and performance are. In today’s fast-paced digital world, users expect sites to load instantly, and if your website doesn’t deliver, your potential customers could leave before they even see what you offer. One of the best ways to ensure a smooth experience is by implementing server-side caching and using a Content Delivery Network (CDN) to handle your static content. Why Site Speed is Critical Site performance isn't just about user experience — it also directly affects your SEO rankings, bounce rate, and conversion rate. WooCommerce adds extra complexity to your WordPress site by generating a lot of dynamic content. Think product listings, shopping carts, checkout pages, and customer account dashboards. Each of these pages is built in real-time using PHP scripts and database queries, which can quickly add up and slow down your site if not properly optimised. On high-traffic websites, or during sales and promotional periods, this increased load can cause bottlenecks. And with Google now including Core Web Vitals as a ranking factor, slow websites risk slipping down the search results. How Server-Side Caching Helps Server-side caching can dramatically reduce load times by storing versions of your website pages after they are first generated. This way, when users visit your site, they get a pre-built version of the page instead of the server having to build it from scratch every time. Making Sense of Server-Side Caching: opCache and Varnish Explained You might have heard... --- - Published: 2025-05-27 - Modified: 2025-05-27 - URL: https://obrienmedia.co.uk/blog/amazon-haul-amazons-budget-friendly-blitz-against-temu-and-shein Amazon has just launched a new service in the UK that’s catching the attention of budget-savvy shoppers everywhere: Amazon Haul. This mobile-only shopping destination sits neatly inside the Amazon Shopping app and offers thousands of items for £20 or less—with many even under a tenner. But beyond the price tags, Amazon Haul represents a bold strategic move in the ongoing retail tug-of-war with fast-rising e-commerce giants like Temu and Shein. What is Amazon Haul? Amazon Haul is all about affordability and simplicity. UK users can access it by opening their Amazon app and typing “Haul” into the search bar. From there, they’re dropped into a curated shopping space packed with products across fashion, home, lifestyle, tech accessories, beauty, and more. The service leans into the “fun scroll” experience that’s been made popular by platforms like TikTok and Instagram, showcasing items in a vertical, mobile-optimised layout that encourages discovery and impulse buying. Amazon describes Haul as a place to “get more, spend less” and sweetens the deal with perks like: Free delivery on orders over £15 5% off orders over £50 10% off orders over £75 While the shipping times are slower than Prime’s usual next-day magic—products can take up to two weeks to arrive due to being shipped directly from suppliers—it’s a calculated trade-off for bargain prices. Why Temu Should Be Paying Attention Temu has been the disruptor on everyone’s lips over the past year. Backed by Chinese tech giant PDD Holdings, Temu has exploded globally since its 2022 launch.... --- - Published: 2025-05-26 - Modified: 2025-05-26 - URL: https://obrienmedia.co.uk/website-design/what-is-scope-creep-and-why-does-it-matter-for-your-website-project If you're planning a website project—or you're in the middle of one—you might hear the phrase "scope creep" come up. It sounds a bit dramatic, doesn’t it? But don’t worry, it’s nothing to panic about. I’m Chris, a designer at O'Brien Media, and I'm here to explain what it means, why it matters, and how we handle it at O'Brien Media to keep your project running smoothly. If this gets you thinking about your own website, you might want to check out our Web Development page or even get a tailored quote with our Instant Estimate Generator after reading. Just saying! So, What Is Scope Creep? Scope creep is when a project slowly grows beyond what was originally agreed—often without anyone really noticing at first. Let’s say we start your project with five pages and a contact form. Partway through, you think, “Oh, let’s add a blog, a gallery, and a client portal! ” That’s totally fine—and we love new ideas—but those extras change what we originally scoped out. That’s what scope creep is: when small changes start to stack up. It can sometimes lead to more work behind the scenes, and we just want to make sure everything stays manageable and aligned with your goals. Why Does It Happen? It’s really common (and honestly, really human! ). Here's why it tends to happen: Not everything is crystal clear at the start – You might not realise you’d like a certain feature until you see how the site’s coming together.... --- - Published: 2025-05-24 - Modified: 2025-05-24 - URL: https://obrienmedia.co.uk/security/keep-your-business-safe-from-email-and-calendar-phishing-attacks As a small business, you're often juggling a million things at once - and cybercriminals know it. That’s why phishing emails and malware-laced calendar invites are becoming increasingly common. These threats are designed to catch you off guard and trick you or your team into clicking links, downloading malicious files, or sharing sensitive information. At O’Brien Media, we’re passionate about helping businesses stay safe online. So here are some essential tips to help you and your team spot the warning signs — and avoid falling victim to phishing and malware attacks. Email Phishing: What to Watch For Phishing emails can be deceptively convincing. They might look like they’re from a supplier, a customer, or even one of your team members - but there are always clues. Red flags to watch: Unexpected emails with attachments or links - even from someone you know. Urgent or threatening language, like “your account will be suspended” or “action required immediately. ” Poor grammar and typos, or strange formatting. Email addresses that look almost right, but are slightly off (e. g. support@paypall. com). If something seems even a little suspicious, don’t click — and don’t reply. Confirm it using a different method, like a phone call or separate email chain. Calendar Invites Can Be Traps Too It’s not just your inbox that’s under attack - cybercriminals are now sending fake calendar invites, often with malicious links or file attachments. Stay safe by: Not accepting calendar invites from unknown senders. Double-checking with the sender if something... --- - Published: 2025-05-23 - Modified: 2025-05-24 - URL: https://obrienmedia.co.uk/business/the-most-dangerous-phrase-in-the-language-is-weve-always-done-it-this-way "The Most Dangerous Phrase in the Language Is, 'We've Always Done It This Way'" – A Digital Wake-Up Call from Grace Hopper In a world driven by innovation, where digital tools evolve almost daily and customer expectations shift rapidly, there’s one phrase that still lingers like a stubborn cobweb in the corners of too many boardrooms and businesses: "We’ve always done it this way. " Those seven words might sound harmless, even logical. They offer a sense of safety and predictability. But as legendary computer scientist Grace Hopper famously pointed out, this mindset can be lethal to innovation, growth, and competitiveness. Who was Grace Hopper – and why does her voice matter in 2025? Rear Admiral Dr. Grace Murray Hopper (1906–1992) was a true tech trailblazer. One of the first women to earn a Ph. D. in mathematics from Yale, she later joined the U. S. Navy and made her mark on the earliest days of computing. Hopper helped develop the Harvard Mark I computer during World War II and played a pivotal role in designing COBOL, a programming language that brought computing to businesses in a practical, user-friendly form. But more than her technical achievements, Hopper stood out for her mindset. She believed in challenging assumptions, questioning inefficiencies, and constantly pushing boundaries. Her now-famous quote about the dangers of doing things "the way they’ve always been done" captures a core truth that still rings loud in today’s fast-moving digital age. The cost of comfort in the digital world At... --- - Published: 2025-05-22 - Modified: 2025-05-22 - URL: https://obrienmedia.co.uk/ai-and-business/google-and-ai-content-detection-what-you-need-to-know-in-2025 AI Content and SEO: What You Need to Know About Hidden Markers and Search Engine Red Flags If you’ve dipped your toes into the world of AI content creation – whether using ChatGPT, Jasper, or any of the other tools popping up – you’ve probably been amazed by how quickly they can churn out a blog post or product description. It’s fast, convenient, and honestly, kind of fun. But before you copy and paste that AI-generated text straight onto a page your website, there’s something important you should know. Even if the content reads well to you (or your customers), search engines like Google may see it very differently. AI Tools Leave Traces – Even If You Can't See Them One of the lesser-known facts about AI-generated content is that it can contain subtle markers or patterns that search engines can detect. These markers aren’t visible to the average reader, but advanced algorithms – like those used by Google – can pick up on them. This includes things like: Repetitive sentence structure or phrasing – AI tools often fall into patterns that don’t mimic the natural variation of human writing. Overuse of certain buzzwords or transition phrases – Things like “in conclusion,” “furthermore,” or “it is important to note” might show up more often than you'd use them yourself. Too-perfect formatting – Uniform paragraph lengths, symmetrical lists, and flawless grammar can ironically come across as suspiciously robotic. Lack of genuine insight – AI-generated content might miss personal experience, expert opinion,... --- - Published: 2025-05-21 - Modified: 2025-05-21 - URL: https://obrienmedia.co.uk/seo/everything-you-ever-wanted-to-know-about-seo-your-questions-answered Search Engine Optimisation (SEO) can sometimes feel like a bit of a mystery – full of technical jargon, ever-changing algorithms, and conflicting advice. Whether you're just starting to think about optimising your website or you've been dabbling in SEO for a while, it's totally normal to have questions. That's where we come in! At O’Brien Media, we’ve helped businesses of all sizes improve their online visibility through smart, effective SEO strategies. We’ve pulled together some of the most common questions we get about SEO – and answered them in plain English. From understanding how SEO actually works, to knowing how long it takes to see results, we've got you covered. So, pop the kettle on, get comfy, and let's dive into the SEO FAQ! What is Search Engine Optimisation (SEO)? SEO is the process of optimising your website to rank higher in search engine results. The goal is to attract visitors who are actively searching for the products or services you offer. Contrary to misconceptions, ethical SEO is endorsed by search engines like Google because it improves the structure of web pages, making it easier for them to provide useful information to users. This creates a beneficial situation for everyone involved. How do you approach creating an SEO strategy? We begin by building a strong foundation based on thorough keyword research. This research is conducted using Google's keyword tool within a paid Google Ads account to ensure accuracy and up-to-date search volumes. We don't solely rely on keywords the client... --- - Published: 2025-05-20 - Modified: 2025-05-21 - URL: https://obrienmedia.co.uk/business/postal-reforms-and-their-impact-on-small-businesses How Upcoming Postal Reforms Could Impact Offline Marketing for Small Businesses In case you've not caught up with the latest from Royal Mail and Ofcom, big changes are on the horizon for how post gets delivered in the UK - and it’s something small businesses should be paying attention to, especially if you use printed marketing materials as part of your outreach. Since April 2024, the UK postal industry has been undergoing a major review, with Royal Mail pushing for reforms to the Universal Service Obligation (USO), which currently mandates six-day letter delivery across the UK. Due to declining mail volumes and rising operational costs, Royal Mail and Ofcom have been exploring more sustainable models. A final decision is due in July 2025, but some key changes have already been proposed—and they could reshape how we all use offline mail for business. What’s Changing? The most notable proposed changes include: Second Class and Standard Business Mail: Moving to alternate weekday delivery (Monday to Friday only), and shifting from a two-day delivery target to three days (D+3). Economy Mail: Will no longer be delivered on Saturdays, sticking to a D+5 service across weekdays. First Class Mail: Will still be delivered six days a week but has already seen significant price hikes—some business mail rates went up over 60% in March 2025. New Priority Business Mail Option: A new DSA (Downstream Access) Priority service is being introduced, offering faster delivery (D+2) for Mailmark business letters and large letters. Why Does This Matter... --- - Published: 2025-05-19 - Modified: 2025-06-16 - URL: https://obrienmedia.co.uk/business/in-challenging-times-small-businesses-need-to-stick-together Why Small Businesses Need Partners, Not Platforms Let’s be honest - things haven’t been easy for small businesses recently. Whether it’s rising costs, shifting customer habits, or just the general unpredictability of the market, we’ve all been feeling the pressure. And in times like these, the decisions we make about who we work with matter more than ever. The Problem with Big-Name Platforms It might be tempting to go with one of the big-name website builders or marketing platforms. Their promises of low-cost, one-click solutions seem ideal when you’re trying to keep things simple and affordable. But here’s what those big companies won’t tell you: you’re not their priority. You're not a partner - they see you as a statistic, a line on a spreadsheet, one of thousands (or millions) of users on a platform that’s designed for scale, not support. How O’Brien Media Does Things Differently At O’Brien Media, we’ve built our entire business around being the opposite of that. We’re a small team, just like many of our clients. We know what it’s like to juggle a dozen things at once, to care deeply about the quality of your work, and to be driven by passion - not just profit. That’s why we’ve always made it our mission to help other small businesses thrive online by offering the kind of personal service and partnership you just can’t get from a faceless tech giant. A Personalised Approach to Every Project When you work with us, you’re not getting a... --- - Published: 2025-05-15 - Modified: 2025-05-18 - URL: https://obrienmedia.co.uk/mental-health/mental-health-awareness-week-prioritising-people-in-the-digital-space Supporting Mental Health Awareness Week At O’Brien Media, we're proud to support Mental Health Awareness Week - an important time to reflect on the significance of mental wellbeing, not just in our personal lives, but in the workplace and digital environments too. With mental health challenges affecting 1 in 4 people each year in the UK, this week is a powerful reminder that support, understanding, and positive change are more important than ever. This Year’s Theme: Movement – Moving More for Our Mental Health Organised by the Mental Health Foundation, this year's theme focuses on movement and its incredible benefits for mental health. Getting active—whether it’s walking the dog, doing some light yoga, or just taking a short break from screens—can massively boost our mood and help manage stress. Mental Health in the Digital Age As a digital agency, we’re deeply aware of the impact technology and online life can have on mental health. While digital platforms connect us, they can also overwhelm us. That's why, when we create websites and manage digital campaigns, we prioritise clarity, accessibility, and wellbeing. We want online experiences to be easy to navigate and empowering, not stressful. Our Commitment at O’Brien Media Here in our Old Town Swindon offices, mental health is more than just a campaign—it’s part of how we work: We’ve filled our space with greenery and use lighting to create a calming work environment. Our team, at all levels, keep communication open and honest. We even chat about cats, movies, and... --- - Published: 2025-05-15 - Modified: 2025-05-14 - URL: https://obrienmedia.co.uk/design/googles-g-just-got-a-glow-up-heres-whats-changed-and-why-it-matters If you opened your Google app recently and thought something looked a little different, you weren’t imagining things. Google has quietly refreshed its iconic multicoloured “G” logo – the first real redesign since it was introduced in 2015. The changes are subtle, but they mark a significant shift in how the tech giant wants to be seen in 2025 and beyond. Out with the Blocks, in with the Blend The most noticeable tweak is the colour treatment. Where the original “G” was made up of four solid chunks of red, yellow, green, and blue, the new version features smooth gradients that melt the colours into each other. This gives the logo a more polished, modern feel. It’s not a flashy overhaul, but it’s one that reflects current design trends. Gradients are all the rage right now, bringing depth and movement to flat designs – and Google clearly wants to stay ahead of the curve. Part of a Bigger Picture This update isn’t just about looking pretty. It’s part of a broader visual evolution across Google’s family of products. YouTube recently updated its red play button icon to use gradients, and Google's new Gemini AI assistant has a similarly glossy look. The aim is consistency. With so many different platforms and services under the Google brand, a unified style helps everything feel more connected and recognisable, no matter what device or app you're using. Small Change, Big Impact Though the adjustment to the logo might seem minor, it’s strategic. Gradients offer... --- - Published: 2025-05-14 - Modified: 2025-05-14 - URL: https://obrienmedia.co.uk/wordpress/a-smoother-way-to-stay-informed-plugin-update-notifications-are-changing Hey there! It's Jenny from the team at O’Brien Media, this one is for customers using our WordPress website support service, if that's you then please, read on! We wanted to let you know about a small but important change in how we let you know when updates are made to the plugins on your WordPress website. If you've noticed those update notification emails going a bit quiet recently—you're not imagining it! Up until now, these notifications were sent manually by one of us after we completed plugin updates. While this personal touch can be lovely, it does take up valuable time that could otherwise be spent on proactive work for your website. Our team always aims to prioritise time on the things that make the biggest difference—like updates, fixes, and performance improvements. We know it's helpful to get a heads-up when changes are made, so we’ve come up with a better way. Chris has built a clever new system that automatically puts together a summary of the plugin updates we’ve completed and emails it to you and if you have multiple sites with us the email will include all of your sites - no more one email per site! . That summary also gets saved to your helpdesk record and our Client Connect portal—making it easier for you to keep track and follow up if needed. Just to be clear: the plugin updates themselves are still done by hand. We don’t use automatic bulk updates because we want to... --- - Published: 2025-05-07 - Modified: 2025-05-07 - URL: https://obrienmedia.co.uk/wordpress/woocommerce-may-meltdown-the-critical-error-crashing-wordpress-sites-and-how-we-can-help What’s Happening With WooCommerce? A recent bug in WooCommerce is leading to fatal errors on WordPress sites, resulting in complete site outages. The problem appears to stem from conflicts between WooCommerce and other plugins or themes, particularly following recent updates. Users have reported that activating or updating WooCommerce triggers critical errors, rendering their websites inaccessible. Don't worry though, we can help! Over the last few days, WooCommerce site owners have been grappling with one such unpleasant surprise: a critical bug that causes WordPress sites to crash, showing only the dreaded “There has been a critical error on this website” message. If you run an online store powered by WordPress and WooCommerce, this latest bug may have already knocked on your digital door. If not, it’s a strong reminder of just how vital it is to have robust, proactive website support in place. The Bug That Brought WooCommerce Stores to Their Knees This issue was first widely reported on 5th May 2025 by Search Engine Journal, highlighting how a change in the WooCommerce plugin—combined with recent WordPress updates—triggered widespread failures. The bug is currently causing sites to become completely inaccessible after routine updates to WooCommerce, a situation that is especially devastating for ecommerce businesses reliant on constant uptime. Users across various WordPress forums have been voicing frustration and confusion, as sites that were functioning perfectly a moment ago now show a blank screen or a message informing them of a critical error. Unlike minor glitches, this isn't something that can be... --- - Published: 2025-05-04 - Modified: 2025-05-10 - URL: https://obrienmedia.co.uk/business/why-small-businesses-thrive-with-a-small-local-web-agency In today’s digital-first world, a strong online presence isn’t optional – it’s essential. But for many small businesses, navigating the world of websites, SEO, and digital marketing can feel overwhelming. That's where working with a small, local web agency really shines. If you're a small business owner looking for tailored, reliable support, here’s why choosing a local agency – like us here at O'Brien Media in Swindon – could be one of the smartest decisions you make. 1. Personalised Service from Day One Large national agencies often follow a one-size-fits-all process. You’re a number, not a name. But with a smaller agency, you’re known personally. We learn about your business, your goals, your challenges – and then build solutions that fit. At O’Brien Media, we pride ourselves on building real relationships. You’ll deal with the same small, talented team throughout your project, and we’ll always be just a call or email away. That personal connection helps us deliver better, faster results – because we genuinely understand your business. 2. Tailored, Flexible Support (No Long Queues! ) Need to tweak something on your site or ask a question about your SEO? With a local agency, there’s no red tape or layers of account managers to deal with. We offer direct, timely support that scales with your needs. We understand that small businesses don’t always have big budgets or tech teams. That’s why our services are flexible, transparent, and designed to grow with you – from your first single-page site to a... --- - Published: 2025-05-02 - Modified: 2025-05-02 - URL: https://obrienmedia.co.uk/wordpress/obrien-media-new-contact-forms-spam-protection-features New Spam Protection Features for Your Website Contact Forms At O’Brien Media, we’re always looking for ways to help our customers get more from their websites. That means better performance, easier management—and keeping spam out of your inbox. We’ve introduced three powerful new spam protection features that are now available for all customer websites with contact forms. These tools are designed to enhance security, improve the quality of form submissions, and help you focus on genuine leads. Here’s what’s new and how each feature works: 1. Cloudflare Turnstile CAPTCHA Say goodbye to the frustrating “click all the pictures with traffic lights” puzzles. Our new form setup uses Cloudflare Turnstile, a modern CAPTCHA solution that helps stop bots without disrupting your users. Turnstile doesn’t require users to solve anything—they simply submit the form as usual. Behind the scenes, Cloudflare checks for suspicious activity using browser behaviour and other signals, meaning real users won’t even notice it’s there. This improves the user experience while keeping your forms protected from spam bots and malicious scripts. 2. Email Input Filtering Spam often comes from the same dodgy domains or disposable email providers. With our new email input filtering, you can block specific email addresses or entire domains from submitting your forms. You can also use this feature positively—for example, only allow submissions from business email addresses or your own customer base. This makes it easier to control who can get in touch through your website and helps stop spam before it reaches your inbox.... --- - Published: 2025-04-29 - Modified: 2025-04-29 - URL: https://obrienmedia.co.uk/business/get-ahead-this-summer-nows-the-time-to-optimise-your-website As we move into summer, customer behaviour changes – and so do the types of services people are searching for online. Whether it's booking a weekend getaway, finding summer holiday clubs, refreshing garden spaces, or hiring wedding services, small businesses have a huge opportunity to capture this seasonal demand. At O'Brien Media, we know that preparing your website and SEO strategy early is critical to standing out from the competition and making the most of the summer surge in online activity. Seasonal Services and Businesses Customers Are Searching For As the weather warms up and people start planning their summer activities, there's a sharp increase in online searches for seasonal services. If your website isn't optimised and visible, potential customers could end up finding your competitors instead. Here are some of the key industries and services seeing a surge in demand: Home and Garden Services Garden designers and landscapers Outdoor furniture and garden centres Driveway and patio installers Painters, decorators, and home improvement specialists Top tip: Now’s the time to showcase your completed projects, offer free consultations, and highlight any seasonal promotions. Event Planning and Wedding Services Wedding venues, photographers, and caterers Marquee hire and outdoor event specialists Florists and decor companies DJ and entertainment services Top tip: Create landing pages targeting summer weddings, outdoor ceremonies, and corporate events to capture relevant search traffic. Kids' Summer Activities Summer holiday camps and childcare services Tutoring services and learning workshops Sports clubs, swimming lessons, and adventure camps Top tip: Promote early bird... --- - Published: 2025-04-20 - Modified: 2025-04-20 - URL: https://obrienmedia.co.uk/tech/free-cloudflare-protection-our-hosting-services-and-the-lava-lamp-magic-behind-it At O'Brien Media, we’re big believers in making life easier – and safer – for our customers. Whether you’re running a one-page site for your local business or managing a fully-fledged online store, we’ve got your back when it comes to website security and performance. That’s why we include free Cloudflare protection with every domain name registration and website hosting package we offer. It’s all part of our fully managed hosting service, which means no complicated control panels or DIY setup. Just plug in, and you’re protected. So, What’s Cloudflare All About? Cloudflare is one of the world’s most trusted names in internet security and performance. Their global network acts as a kind of protective shield around your website, filtering out threats and speeding up your site for visitors around the world. In other words, Cloudflare helps keep your website fast, safe, and online – even during traffic spikes or cyber attacks. When you host your website or domain with us, you get: Enhanced Security: Cloudflare blocks harmful traffic before it even gets near your website. Improved Load Speeds: With a global content delivery network (CDN), your website loads quicker for everyone, no matter where they’re browsing from. Built-in SSL: Get a secure HTTPS connection for your site with zero configuration or cost. Reliable Uptime: If something does go wrong on your main server, Cloudflare steps in to serve cached versions of your site, so your visitors never see a blank screen. Our hosting platform is designed with performance and... --- - Published: 2025-04-16 - Modified: 2025-04-16 - URL: https://obrienmedia.co.uk/security/the-future-of-wordpress-security-in-2025-and-beyond Navigating the Potential Shutdown of the CVE Program In today’s digital-first business landscape, maintaining a secure website is as vital as having a reliable internet connection. For millions of businesses powered by WordPress — the platform that runs over 60% of all websites — security has always relied on a silent hero: the Common Vulnerabilities and Exposures (CVE) system. But that might be changing, and not for the better. Recent developments have highlighted the potential collapse of the CVE program, largely due to funding issues from the U. S. government. As outlined by journalist Brian Krebs, updates to the National Vulnerability Database (NVD) — where CVEs are indexed — have slowed dramatically. This has serious implications for everyone from solo developers to large businesses, especially those relying on third-party tools and platforms like WordPress. What the CVE Program Is (And Why It Matters) The CVE program is a global standard used to identify and track publicly known cybersecurity vulnerabilities. It provides each vulnerability a unique identifier (like CVE-2024-12345) so that developers, security tools, and IT teams can all talk about the same issue in a consistent way. Without this framework, software vulnerabilities could be disclosed in an ad-hoc, inconsistent manner, which makes patching and monitoring risks incredibly difficult. CVEs allow for the global coordination of vulnerability response. They’re critical for WordPress plugin, theme, and core software security. A shutdown would disrupt how vulnerabilities are disclosed and tracked. What This Means for WordPress Site Owners WordPress itself has a good track... --- - Published: 2025-04-16 - Modified: 2025-04-16 - URL: https://obrienmedia.co.uk/wordpress/wordpress-6-8-cecil-released-whats-new-in-the-latest-update On April 15, 2025, WordPress introduced its latest update: WordPress 6. 8 “Cecil”, bringing with it a host of new features, performance enhancements, and accessibility improvements aimed at making the web more inclusive and dynamic for everyone. Named in honour of celebrated composer Cecil Taylor, this release is a tribute to creativity and innovation—a fitting theme for a platform that powers over 40% of the internet. Key Highlights from WordPress 6. 8 Site Editor Upgrades: The block-based editing experience continues to evolve. The Site Editor now provides more intuitive controls and design tools, helping users build and customise every part of their website without touching a line of code. New Blocks and Design Tools: Expect more flexibility with new blocks and styling options, giving content creators and developers more creative freedom. Enhanced Accessibility: Accessibility remains a core focus. The update includes multiple enhancements aimed at ensuring WordPress sites are usable by everyone, regardless of ability. Performance Boosts: This release delivers better load times and responsiveness, meaning snappier websites and improved user experiences. Developer-Centric Features: New hooks, APIs, and tools for developers make extending and customising WordPress even more powerful and streamlined. You can check out the full release notes and get into the nitty-gritty of what's new over on the official WordPress blog. Already Using WordPress? We Can Help You Upgrade! If your website is built with WordPress, keeping it updated is essential—not just for security, but to make the most of new features like those in “Cecil. ” At... --- - Published: 2025-04-14 - Modified: 2025-04-14 - URL: https://obrienmedia.co.uk/business/why-having-your-own-website-is-more-important-than-ever-even-if-youre-on-social-media It’s 2025, and you’d be hard pressed to find a business that isn’t on social media. Whether it’s Instagram, Facebook, TikTok, or LinkedIn, having a social presence is almost expected. But here’s a truth bomb: social media alone just isn’t enough. If you’re running your business purely from your Facebook page or Insta profile, you might be missing out on the chance to really connect, convert, and build long-term trust with your customers. Let’s talk about why having your own website is still absolutely essential—no matter how many followers you’ve got. 1. You Own It – 100% When you rely on social media platforms, you’re essentially playing in someone else’s playground. Your page, your content, even your followers—they’re all controlled by a third-party platform. If Meta or TikTok change their policies, tweak the algorithm, or decide your account is in breach of some rule (even by mistake! ), you could lose access to your audience in an instant. With your own website, none of that risk exists. You have full control over your content, your branding, and how your visitors experience your business online. Your domain name is yours. Your site is yours. It’s your digital real estate—permanent, professional, and completely in your hands. 2. First Impressions Matter When someone first hears about your business, where’s the first place they’ll look? Usually, Google. And what shows up matters. A well-designed website gives that instant hit of professionalism and polish. It tells people “yep, this business knows what it’s doing. ”... --- - Published: 2025-04-10 - Modified: 2025-04-09 - URL: https://obrienmedia.co.uk/seo/how-seo-benefits-builders-and-gardening-businesses Hello there! Today we're diving into the not-so-mysterious world of SEO and how it boosts businesses like builders and gardening businesses. Have you ever wondered how your competitor is raking in customers while you're waiting for the phone to ring? Well, I might have the answer, and it's simpler than you think! This article explores the magic wand that is Search Engine Optimization (SEO), which can make your service as popular as a fireworks show on New Year's Eve! So buckle up and come on this ride, as we focus our binoculars on SEO benefits for such businesses. It’s time to finally answer that burning question: How does SEO help your business shine brighter on Google's giant search engine billboard? Increased Online Visibility for Local Businesses Local businesses such as builders, repair companies, and gardening businesses can significantly benefit from increased online visibility. This can be achieved by employing effective Search Engine Optimization (SEO) strategies. Importance of Local SEO SEO is a powerful tool that harnesses the power of search engine algorithms to boost a business's online presence. Here's how it can benefit your local business. Targeting Local Customers Local SEO helps businesses such as builders, repair companies, and gardening businesses target local customers more effectively. When potential customers search for services near them, businesses that have implemented effective local SEO strategies appear in top search results, increasing their chances of winning new customers. Optimizing Google My Business Profiles An essential part of local SEO is optimizing a business's Google... --- - Published: 2025-04-09 - Modified: 2025-04-09 - URL: https://obrienmedia.co.uk/random/tea-break-read-respect-our-feathered-friends-protecting-wild-birds-this-spring-and-beyond As the days grow longer and the air fills with birdsong, it's clear that spring has arrived—a crucial time for our wild birds. Nesting season is one of the busiest and most vulnerable periods for birdlife across the UK. Here at O'Brien Media, we want to highlight the importance of treading carefully and respecting nature, not just now but throughout the year. Understanding Legal Protections The Wiltshire Rural Crime Team recently sent out a reminder to their mailing list reminding people about the laws in place to protect wild birds under the Wildlife and Countryside Act 1981. These laws help ensure our countryside remains a safe haven for a wide range of species, from common garden visitors to rare and threatened birds like barn owls and ospreys. Key provisions include: All wild birds are protected by law. It is illegal to harm or take wild birds, their nests, or their eggs. Disturbing ground-nesting birds can be especially harmful—dog owners are advised to keep their pets on leads in countryside areas during nesting season. Schedule 1 species (like barn owls and bitterns) receive extra protection, especially while they're nesting. Practical Steps to Support Nesting Birds Beyond adhering to legal protections, there are several practical steps we can all take to support our feathered friends during this critical time: 1. Maintain Natural Nesting Sites Many birds rely on hedges, shrubs, and trees for nesting. The RSPB advises against intensive pruning or hedge-cutting between March and August to avoid disturbing active nests. Always... --- - Published: 2025-04-09 - Modified: 2025-04-09 - URL: https://obrienmedia.co.uk/seo/google-says-the-disavow-tool-isnt-for-routine-use Here’s What You Need to Know If you’re regularly disavowing links as part of your SEO maintenance checklist – Google says you might be wasting your time. At the recent Search Central Live event in New York, Google’s John Mueller clarified the role of the Disavow Tool during a Q&A session, and his comments might surprise some in the SEO community. In short: for most website owners, the Disavow Tool simply isn’t something you need to be using. So, What is the Disavow Tool? Let’s start with a quick refresher. Google’s Disavow Tool was introduced in 2012 in the wake of the Penguin update – a major algorithm shift designed to crack down on spammy and manipulative link-building practices. The tool was meant to help website owners tell Google, “Hey, we don’t trust these links pointing to us, please ignore them. ” This was especially helpful for sites that had been penalised due to shady SEO work – often from agencies or link sellers who built dodgy backlinks without their clients fully understanding the risks. Sometimes those same link sellers would then charge again to remove the links – so the Disavow Tool gave honest site owners a way out of that mess. Not Part of “Normal” Site Maintenance At the NYC event, Mueller responded to a question about what to do with “toxic” backlinks, and whether regular disavowals were a smart move. His answer? A firm no – at least not unless you know there’s a real problem. He... --- - Published: 2025-04-08 - Modified: 2025-04-07 - URL: https://obrienmedia.co.uk/website-design/why-we-use-wordpress-and-elementor-to-build-small-business-websites At O'Brien Media, we specialise in building websites that not only look fantastic but also empower our clients to take control of their online presence. For most of the websites we create for small businesses, we use WordPress combined with the powerful Elementor visual editor. This combo gives our customers the freedom to manage and grow their websites without needing to call a developer every time they want to change a line of text or upload a new image. What is WordPress? WordPress is a free and open-source content management system (CMS) that powers over 60% of all websites on the internet. It’s flexible, powerful, and easy to use. Whether you need a blog, an e-commerce store, a portfolio, or a full-blown business website, WordPress can handle it. What sets it apart is the ability to manage your website without needing to know a single line of code. At O’Brien Media, we’ve been developing WordPress websites for years because it’s the ideal solution for our small business clients who need reliability, flexibility, and affordability. It gives us a solid foundation to build beautiful, functional websites while keeping things manageable for our customers in the long run. Why Elementor is Our Go-To Page Builder Elementor is a visual page builder plugin for WordPress that transforms how websites are built. It allows us—and you—to build stunning pages using an intuitive drag-and-drop interface. You can literally see changes as you make them, which is a game-changer for anyone who’s ever had to guess... --- - Published: 2025-04-07 - Modified: 2025-04-07 - URL: https://obrienmedia.co.uk/ai-and-business/how-we-use-ai-at-obrien-media-and-why-its-a-game-changer-for-our-team-and-clients AI is everywhere these days—from powering the apps we use daily to transforming how businesses operate behind the scenes. At O'Brien Media, we’ve embraced AI not as a buzzword or a replacement for creativity, but as a powerful tool to support our work and enhance the services we provide to our clients. Whether you’re working with us on a web design project, SEO, digital marketing, or ongoing support, chances are AI is quietly playing a part in helping us deliver the best possible outcomes—without compromising on the human touch we’re known for. So, how exactly do we use AI? Let’s lift the curtain... Making Communication Easier with Email Tone & Sentiment Checking One of the less talked-about challenges in any customer-facing role is the tone of communication—especially over email. It's surprisingly easy to misread the tone of a message, and just as easy to unintentionally sound abrupt when you're typing fast or dealing with complex topics. That’s why we use built-in AI-powered sentiment analysis tools to help our team interpret incoming emails and double-check their tone before replying. This is particularly helpful for team members who might struggle with judging tone or confidence in how to phrase responses. The result? Clearer, kinder, more helpful communication, every time. We’ve found this massively improves internal collaboration too—it just makes it easier to communicate with empathy and professionalism, whether we’re chatting with each other or responding to customers. Smarter, Faster Research AI is brilliant at helping us gather insights more efficiently. Instead of... --- - Published: 2025-04-03 - Modified: 2025-04-06 - URL: https://obrienmedia.co.uk/how-to-guide/fixing-emoji-display-issues-in-android-texts-a-quick-guide Emojis are a fun and expressive way to communicate, but what happens when they stop showing up in your Android text messages? Whether you’re seeing blank boxes or missing characters, it can be a bit of a head-scratcher. Here are a few ways to get your emojis working properly again – and they’re all things you can do yourself, no tech wizardry required. 1. Clear Your Messaging App’s Cache Sometimes, all your Messages app needs is a little refresh. Clearing the cache can help if there’s a small glitch causing emojis to disappear. Head to Settings > Apps > Messages > Storage. Tap Clear Cache. Restart your device and give it another go. 2. Turn Off ‘Use Simple Characters’ This one’s a bit of a hidden setting. If the ‘Use simple characters’ option is switched on, it can prevent emojis from showing up properly in texts. Open your Messages app. Tap your profile picture (top right) and go to Messages Settings. Scroll to Advanced. Make sure Use simple characters is turned off. 3. Disable RCS Chat Features Temporarily RCS (Rich Communication Services) adds loads of smart features to texting, but occasionally it clashes with how emojis are processed. Go back into Messages Settings. Tap Chat Features. Turn off Enable chat features. You can always switch this back on later – it’s just to test if it’s the cause. 4. Update or Reinstall the Messages App Like most apps, the Messages app gets regular updates that squash bugs and improve performance.... --- - Published: 2025-04-01 - Modified: 2025-04-01 - URL: https://obrienmedia.co.uk/google/google-plays-alternative-billing-systems-what-parents-need-to-know If you're a parent whose child uses an Android device, you may have noticed something new when they make purchases in their apps. Google has introduced what they call alternative billing systems for in-app purchases on Google Play. But what does that actually mean? And how does it affect you and your family? Let’s break it down in simple terms. What is an alternative billing system? When you or your child buy something inside an app—like a game upgrade, virtual currency, or a subscription—you’re usually paying through Google’s own system, called Google Play Billing. This is the secure process that handles payments, keeps a record of purchases, and offers things like refunds and parental controls. Now, in certain countries, Google is allowing app developers to use their own payment systems in addition to Google’s. These are known as “alternative billing systems. ” So when you're about to buy something in an app, you might see a screen that gives you a choice between using Google Play or a different payment method handled by the app itself. Why is this happening? Google introduced this change as part of their effort to give users and developers more choice. It also follows discussions around fair competition and digital marketplaces, especially in places like the European Union, where regulators are pushing for more transparency and flexibility for consumers. Where is this available? This new billing option is only available in certain countries for now, including: UK and countries in the European Economic Area (EEA)... --- - Published: 2025-03-28 - Modified: 2025-03-28 - URL: https://obrienmedia.co.uk/business/putting-fairness-first-our-commitment-to-treating-customers-fairly At O'Brien Media, we’re all about transparency, respect, and doing right by our customers. That’s why we have a dedicated Treating Customers Fairly (TCF) policy — a promise that’s built into everything we do, but something that not everyone knows about. So, what is Treating Customers Fairly? It’s a set of principles that ensure every interaction you have with us — whether you're just browsing our services or you’ve been a customer for years — is handled with honesty, care, and professionalism. The policy is based on guidance from the Financial Conduct Authority (FCA), and although we're not in the financial sector, we believe these values should apply to all businesses. You can check out our full policy here, but here’s the gist of what it means for you: Clear communication – We make sure everything is easy to understand, with no hidden jargon or unexpected surprises. Your needs come first – We’ll always recommend the right solutions for your business, not what’s best for our bottom line. Accessible support – Whether you’re a tech whizz or totally new to websites and digital marketing, we’re here to help in a way that makes sense to you. Ongoing service quality – We don’t just set things up and disappear. We’re in it for the long haul, supporting you every step of the way. Accountability – If something goes wrong (we’re only human! ), we’ll always take responsibility and work to make it right. For us, treating customers fairly isn’t just a... --- - Published: 2025-03-26 - Modified: 2025-03-26 - URL: https://obrienmedia.co.uk/ecommerce/amazon-sellers/the-19-99-pricing-dilemma-how-a-penny-could-be-costing-your-amazon-sales In the competitive world of Amazon UK, pricing strategies can significantly impact a seller's success. A common tactic is charm pricing—setting prices just below a round number, such as £19. 99 instead of £20. While this approach traditionally appeals to consumers by making prices seem lower, it may inadvertently hinder sales due to Amazon's delivery policies and consumer purchasing behaviours. Understanding Amazon's Free Delivery Thresholds Amazon offers various delivery options that are influenced by order value: Non-Prime Members: As of June 2024, Amazon UK increased the minimum spend for free standard delivery from £25 to £35. Non-Prime customers must now spend at least £35 to qualify for free delivery; otherwise, delivery charges apply. Prime Members: Amazon Prime members enjoy benefits such as free same-day and next-day delivery on eligible items. However, for orders under £20, a delivery fee of £1. 99 is charged. Orders of £20 or more qualify for free expedited delivery. The Impact of Pricing at £19. 99 When a product is priced at £19. 99, it falls just below the £20 threshold for Prime members' free expedited delivery. This pricing can lead to several scenarios: Additional Delivery Charges: Prime members purchasing an item priced at £19. 99 will incur a £1. 99 delivery fee, bringing the total cost to £21. 98. In contrast, a similar product priced at £20 qualifies for free delivery, making it more appealing despite the higher base price. Increased Purchase Friction: Non-Prime customers need to find additional products totaling £15. 01 to reach... --- - Published: 2025-03-24 - Modified: 2025-03-24 - URL: https://obrienmedia.co.uk/google/googles-march-2025-core-algorithm-update-early-indications Google’s March 2025 Core Algorithm Update: What It Means for Your Website and How to Stay Ahead Google has officially started rolling out its March 2025 Core Algorithm Update, the first major update to its search ranking systems this year. Announced on 13th March, the rollout is expected to take around two weeks to complete. As with previous core updates, this one brings broad changes aimed at improving how Google assesses content to provide users with the most helpful and relevant results. What Is a Core Algorithm Update? Unlike regular updates that target specific issues (like spam or page experience), core algorithm updates affect Google’s entire ranking system. They are designed to improve how the search engine evaluates content overall. These updates may cause noticeable shifts in search rankings, with some websites seeing a boost in visibility while others experience a decline. Google doesn’t target specific websites or industries in these updates. Instead, the aim is to reward content that demonstrates relevance, expertise, and genuine value to users. What We’re Seeing So Far The early stages of the March 2025 update have shown significant volatility in search engine results pages (SERPs). SEO tracking tools have reported sharp fluctuations, especially around the time of the announcement. While some data has been inconsistent due to tracking glitches, there’s a clear indication that this update is reshaping rankings across a wide range of industries. Google has emphasised its commitment to showing more content from individual creators and smaller publishers, aiming to provide users... --- - Published: 2025-03-20 - Modified: 2025-03-23 - URL: https://obrienmedia.co.uk/business/the-top-15-skills-on-the-rise-for-2025 What Professionals and Businesses Need to Know As technology and workplace dynamics continue to evolve, staying ahead means adapting to new demands. LinkedIn’s “Skills on the Rise 2025” report highlights the 15 fastest-growing skills that professionals and employers are focusing on. Whether you're a business looking to build a future-ready workforce or an individual keen to boost your career prospects, these skills will shape the job market in the coming years. 1. AI Literacy – Understanding and Using Artificial Intelligence Artificial Intelligence (AI) is no longer just a buzzword; it’s a business necessity. AI literacy involves understanding how AI-powered tools work, their applications across industries, and how to use them effectively. From automating tasks to personalising customer interactions, AI is transforming the workplace. Professionals who develop AI literacy will gain a competitive edge in roles such as software engineering, product management, and digital marketing. As AI becomes more integrated into daily operations, companies need employees who can interpret AI-generated insights, optimise workflows, and make data-driven decisions. 2. Conflict Mitigation – Navigating Workplace Challenges With remote and hybrid working becoming the norm, strong conflict resolution skills are essential. Misunderstandings, communication gaps, and cultural differences can lead to workplace tensions, making conflict mitigation a crucial skill for team leaders, HR professionals, and project managers. Effective conflict resolution involves active listening, empathy, and problem-solving techniques that foster collaboration rather than division. Businesses that nurture these skills in their workforce will see improved teamwork, higher morale, and greater productivity. 3. Adaptability – Thriving in... --- - Published: 2025-03-18 - Modified: 2025-03-18 - URL: https://obrienmedia.co.uk/telecoms/how-to-use-whatsapp-business-desktop-a-guide-for-businesses WhatsApp Business is a game-changer for small and medium-sized businesses looking to streamline communication with customers. While the mobile app is the most common way to use WhatsApp Business, integrating it with your desktop setup can significantly boost productivity and efficiency. Managing messages on a larger screen, using a full-sized keyboard, and integrating with other business tools make WhatsApp Business Desktop a powerful addition to your digital communication strategy. This guide will walk you through everything you need to know about setting up and optimising WhatsApp Business on your desktop. Why Use WhatsApp Business on Desktop? Using WhatsApp Business on a desktop provides several key benefits: 1. Increased Efficiency Typing messages with a keyboard is much faster than using a smartphone. This is particularly useful for businesses that handle a high volume of customer inquiries. 2. Better Organisation The larger screen allows you to manage and categorise chats more effectively. You can also use labels to segment customers and streamline follow-ups. 3. Seamless Multitasking With WhatsApp Business on your desktop, you can easily switch between different applications, such as your CRM, order management systems, and spreadsheets, without constantly checking your phone. 4. Easier File Sharing Transferring documents, images, and other files is much more convenient on a desktop than on a mobile device. You can drag and drop files directly into conversations. How to Set Up WhatsApp Business Desktop There are two primary ways to use WhatsApp Business on a computer: WhatsApp Web – The browser-based version that doesn’t require... --- - Published: 2025-03-14 - Modified: 2025-03-14 - URL: https://obrienmedia.co.uk/google/googles-2025-core-algorithm-update-seo-strategies-to-stay-on-top Google’s March 2025 Core Algorithm Update: What You Need to Know Google has officially started rolling out its March 2025 Core Algorithm Update, and website owners, digital marketers, and SEO professionals are already seeing significant changes in search rankings. This latest update focuses on improving search quality, reducing low-quality content, and refining Google's ability to understand content relevance and authority. What’s Changing in the March 2025 Core Update? According to Google’s official announcement, this update includes several key improvements: Enhanced Spam Detection – Google is taking stronger action against spammy, AI-generated, and thin-content websites that do not provide real value to users. Better Content Understanding – With improved AI models, Google is refining how it assesses content quality, originality, and authority. Page Experience Still Matters – While Google hasn’t rolled out new page experience metrics, it continues to emphasise fast-loading, mobile-friendly websites with a strong user experience. E-A-T (Expertise, Authority, Trustworthiness) Is a Bigger Factor – Websites demonstrating expertise and credibility in their fields are likely to see improvements in rankings. Dealing With AI-Generated Content – While AI-assisted content isn’t penalised outright, Google is prioritising well-researched, high-value content over mass-produced AI-generated material. How This Affects Your Website With this update, website owners might notice ranking fluctuations. Some pages may rise, while others drop, depending on how well they align with Google's new content and quality assessment standards. If you've been focusing on original, high-quality content, you could see ranking improvements. However, if your site has low-quality or outdated pages, you... --- - Published: 2025-03-10 - Modified: 2025-03-17 - URL: https://obrienmedia.co.uk/website-design/never-redirect-404-errors-to-your-homepage-do-this-instead Why Your Website’s 404 Page Matters & Why You Shouldn’t Redirect to the Homepage Understanding the 404 Error A 404 error page is what visitors see when they try to access a webpage that doesn’t exist. This could be due to: A mistyped URL A deleted or moved page A broken link from another website A well-designed 404 page can be a small but powerful part of your website, helping to improve user experience and even SEO. Common Mistake: Redirecting 404s to the Homepage A recent article on Search Engine Journal highlighted comments from Google’s Martin Splitt, who warns against redirecting 404 errors to the homepage . Many businesses think it’s a good idea to send visitors to the homepage when they land on a non-existent page, assuming it will help retain them on the site. However, this is actually bad for both SEO and user experience. Why Redirecting 404s to the Homepage is a Bad Idea Confuses Visitors When a user clicks on a broken link, they expect to either find the content they were looking for or be informed that the page no longer exists. Being sent to the homepage with no explanation can make users feel lost, leading them to leave the site. Hurts SEO Google expects a 404 page to return a proper 404 status code. This tells search engines that the page no longer exists. Redirecting all 404s to the homepage can cause soft 404 errors, which means search engines may still try to index... --- - Published: 2025-03-09 - Modified: 2025-03-09 - URL: https://obrienmedia.co.uk/business/why-every-tradesperson-in-swindon-needs-a-website-in-2025 In today’s digital world, having a website is no longer a luxury—it’s a necessity, even for tradespeople. Whether you’re a plumber, electrician, builder, or decorator in Swindon, having a professional online presence can make all the difference in securing more clients and growing your business. Why is a Website Essential for Tradespeople? Increased Visibility and Credibility When potential customers need a service, they often turn to Google. If you don’t have a website, you’re missing out on a massive audience. A well-designed site ensures that your business appears in local searches, giving you a competitive edge. 24/7 Marketing Tool Unlike social media or word-of-mouth, a website works for you around the clock. Prospective clients can find information about your services, pricing, and availability at any time, making it easier for them to reach out. Showcase Your Work and Testimonials A website allows you to display before-and-after photos of your work, highlight client reviews, and demonstrate why customers should choose you over the competition. Easy Contact and Booking With an integrated contact form or booking system, potential clients can quickly request quotes or schedule appointments, streamlining your workflow and increasing your chances of securing jobs. Stand Out from Competitors Many tradespeople in Swindon still rely solely on social media or directories like Checkatrade. While these are useful, having a dedicated website sets you apart as a professional and builds trust with clients who prefer dealing with established businesses. Key Website Features for Tradespeople Mobile-Friendly Design: Many customers browse on their phones,... --- - Published: 2025-03-05 - Modified: 2025-03-05 - URL: https://obrienmedia.co.uk/google/new-for-2025-qr-codes-for-google-business-profile-review Google has rolled out a new feature for Google Business Profiles that makes it easier to collect customer reviews. You can now generate custom QR codes that, when scanned, direct customers straight to your business’s review page. You can now create easy-to-scan QR codes that take customers directly to your GBP, encouraging them to leave more reviews. On your desktop, go to your Business Profile and click on “ask for reviews”. Follow the instructions to generate a link or a QR code. Voila! pic. twitter. com/GX0HnLmAp6— Google Business Profile (@GoogleMyBiz) March 4, 2025 Maximise the number of customer reviews with minimal effort—QR codes can be placed at key touchpoints, such as in-store locations, on receipts, or within post-purchase communications, making it simple for customers to leave feedback. How to Access the Feature You can access the QR code generator by following these steps: Visit your Google Business Profile dashboard on desktop Click on the “ask for reviews” option Follow the on-screen instructions to generate either a direct link or a QR code The system offers multiple sharing options, including Email, WhatsApp, and Facebook. What This Means For Businesses While reviews don’t directly impact search rankings, they play a crucial role in boosting your local search presence. A higher volume of quality reviews helps improve visibility in Google’s local search results, increasing trust and engagement with potential customers. Looking to optimise your digital strategy? Get in touch with our team today. --- - Published: 2025-03-03 - Modified: 2025-02-28 - URL: https://obrienmedia.co.uk/business/microsoft-to-hang-up-on-skype-end-of-an-era-in-digital-communication In a move that signals the end of an era, Microsoft has announced that it will officially shut down Skype on May 5, 2025. The decision marks the conclusion of a 22-year journey for a platform that transformed the way people communicate online, bridging distances with voice and video calls long before the rise of modern collaboration tools. The Rise of Skype: A Pioneer in Online Communication Skype was launched in 2003 by a group of Estonian developers and quickly gained traction as a revolutionary tool that offered free voice and video calls over the internet. At a time when long-distance communication often came with hefty phone bills, Skype provided an accessible and affordable alternative. Its popularity soared, with millions of users worldwide adopting it for personal conversations, business meetings, and even educational purposes. In 2011, Microsoft acquired Skype for $8. 5 billion, positioning it as a key component of its communication strategy. Over the years, Skype became embedded in Windows operating systems and integrated into Office products. It was a go-to platform for everything from family catch-ups to international business conferences. However, as technology evolved, so did user expectations. Why Is Microsoft Shutting Down Skype? The closure of Skype is not an isolated decision but rather a strategic shift by Microsoft to streamline its communication platforms. Since the introduction of Microsoft Teams in 2017, Skype’s dominance has gradually diminished. Teams quickly became a favourite, particularly among businesses and educational institutions, thanks to its robust feature set, which includes chat,... --- - Published: 2025-03-03 - Modified: 2025-03-03 - URL: https://obrienmedia.co.uk/blog/beware-of-qr-code-scams-how-to-stay-safe QR codes have become an essential part of our everyday lives. From scanning menus at restaurants to making payments or logging into apps, they offer a quick and convenient way to access information. However, with the increasing reliance on QR codes, cybercriminals have found ways to exploit them for scams, fraud, and malware distribution. In this post, we’ll take a deep dive into the dangers of scanning unknown QR codes, how QR scams work, and the steps you can take to protect yourself. The Rise of QR Code Scams QR codes (Quick Response codes) were initially developed for tracking parts in the automotive industry but have since become widespread in marketing, payments, and digital interactions. Their popularity surged during the COVID-19 pandemic when businesses moved toward contactless transactions. Unfortunately, this rise in adoption has also made QR codes an attractive target for scammers. By replacing legitimate QR codes with fraudulent ones or designing fake QR codes to trick users, cybercriminals can: Redirect users to phishing websites that steal login credentials and financial data. Install malware or spyware on devices. Hijack online payments and divert funds to fraudulent accounts. Connect unsuspecting users to rogue Wi-Fi networks for data interception. QR code scams can appear anywhere, including: Public places – Scammers print fake QR codes and stick them over official ones on posters, restaurant tables, parking meters, or transportation hubs. Emails and SMS messages – Phishing attempts often include QR codes that lead to fake login pages or malicious downloads. Fake advertisements... --- - Published: 2025-03-03 - Modified: 2025-03-03 - URL: https://obrienmedia.co.uk/website-design/why-icon-only-design-is-failing-users-and-what-to-do-instead Icons have long been a staple of web and app design, providing quick visual cues to help users navigate interfaces with ease. But in recent years, there’s been a growing trend of removing text labels altogether, leaving users to decipher an array of symbols with no explanation. The result? Confusion, frustration, and a poor user experience. At O’Brien Media, we believe that web design should be intuitive and accessible to everyone. Let’s explore why icon-only design is failing users and what you can do to make your website or app more user-friendly. The Problem with Icon-Only Design At first glance, icon-only design seems like a great idea. It’s minimalist, saves space, and can look sleek and modern. But the issue is that not all icons are universally understood. Here are some common problems with icon-only navigation: Icons Can Be AmbiguousUnlike words, icons don’t always have a clear meaning. While some, like the magnifying glass for search or the envelope for email, are widely recognised, others aren’t so obvious. For example, a heart might mean “like” on one site and “save” on another. Without a text label, users are left guessing. Icons Lack ContextEven familiar icons can become confusing if they’re used in an unexpected way. A gear icon usually represents settings, but if it’s placed in an unfamiliar context, users may not immediately recognise its function. Accessibility IssuesNot all users process visual information in the same way. People with cognitive impairments or those unfamiliar with common digital symbols may struggle... --- - Published: 2025-03-01 - Modified: 2025-02-26 - URL: https://obrienmedia.co.uk/ai-and-business/searchgpt-vs-google-what-small-businesses-need-to-know As SearchGPT emerges as a new player in the search engine landscape, small businesses need to understand how it compares to the industry giant, Google. SearchGPT, developed by OpenAI, is designed to provide conversational, context-aware search experiences. It integrates real-time data with generative AI, offering a more interactive and dynamic search process. What is SearchGPT? SearchGPT is OpenAI's latest search engine tool, building on the success of ChatGPT. Unlike traditional search engines, SearchGPT focuses on delivering conversational search results, allowing users to ask follow-up questions and refine their queries. It uses Retrieval-Augmented Generation (RAG) technology, which means it can pull in real-time information, reducing the risk of outdated or inaccurate responses. One of the most significant differences is how SearchGPT presents information: Conversational Interface: Users can engage in natural, dialogue-like queries, making the search process more intuitive. Citations and Sources: Unlike Google, SearchGPT includes citations and direct links to sources, ensuring transparency and credibility. For small businesses, this approach provides new opportunities to reach customers by being cited as authoritative sources. How Does SearchGPT Compare to Google? While Google remains the most popular search engine globally, SearchGPT introduces several unique features that could impact how businesses approach SEO: Conversational AI vs. Keyword Search: SearchGPT uses natural language processing, enabling users to ask questions more fluidly. It interprets intent more effectively, allowing for nuanced answers. Google, on the other hand, relies heavily on keyword-based indexing. Although it has advanced in understanding context, its results are still rooted in traditional SEO practices.... --- - Published: 2025-02-28 - Modified: 2025-02-28 - URL: https://obrienmedia.co.uk/digital-marketing/customer-centric-seo-enhancing-customer-experiences-for-digital-success In today’s competitive digital landscape, merely attracting website traffic isn’t enough. To truly thrive, businesses need to prioritise the customer experience. Customer-centric SEO isn’t just about optimising for search engines; it’s about understanding and enhancing the journey your customers take when they interact with your brand online. At O'Brien Media, we believe in crafting digital strategies that resonate with users, ensuring that every click leads to meaningful engagement. Here’s how a customer-focused approach to SEO can transform your digital presence. Understanding Customer-Centric SEO Customer-centric SEO is the strategic practice of aligning your digital content and user experience with the needs, desires, and expectations of your target audience. Rather than focusing solely on keywords and search engine algorithms, this approach prioritises human engagement and satisfaction. It’s about delivering value at every touchpoint, ensuring that users find what they need quickly and effortlessly. This approach involves: Knowing Your Audience: Understanding who your customers are, what they’re looking for, and how they interact with your content. Tailoring Content to User Intent: Crafting content that answers questions, solves problems, and meets the needs of your audience. Optimising User Experience (UX): Ensuring that your website is easy to navigate, fast, and accessible on all devices. At O'Brien Media, we specialise in creating digital strategies that are not only SEO-friendly but also designed to engage and convert customers. Why Customer-Centric SEO Matters Improved User Engagement: When your content aligns with user intent, visitors are more likely to engage, spend more time on your site, and explore... --- - Published: 2025-02-27 - Modified: 2025-02-27 - URL: https://obrienmedia.co.uk/google/google-indexing-rates-on-the-rise-what-it-means-for-your-websites-seo In the fast-paced world of SEO, Google’s indexing trends can make or break your content strategy. Recently, research by IndexCheckr highlighted a positive shift: Google’s indexing rates are improving. However, despite this progress, a significant number of pages still go unindexed or face deindexing over time, particularly affecting SEO-focused websites. What the Data Says The study reveals that if a webpage isn't indexed within six months, it’s unlikely to be indexed at all. This finding stresses the need for proactive monitoring and optimisation to ensure your content gets the visibility it deserves. Furthermore, the research identified that external pages hosting backlinks can influence indexing, making quality backlinks more important than ever. While the indexing rate has improved, it's still inconsistent, leaving many webmasters in the dark about why some pages are picked up while others are ignored. This unpredictability underscores the importance of a dynamic SEO strategy that adapts to changing trends. Why Indexing Matters for SEO Indexing is the first step to achieving online visibility. If a page isn’t indexed, it won’t appear in Google search results, regardless of how well-optimised it is. This is particularly crucial for businesses that rely heavily on organic traffic to drive sales and brand awareness. Unindexed pages represent lost opportunities, meaning that even the most valuable content can go unnoticed if Google’s crawlers don’t add it to their index. Given the competitive nature of digital marketing, ensuring your content is indexed promptly is crucial for maintaining a strong online presence. Challenges for SEO-Focused... --- - Published: 2025-02-26 - Modified: 2025-02-28 - URL: https://obrienmedia.co.uk/woocommerce/new-in-woocommerce-9-7-features-every-small-business-should-know WooCommerce has launched version 9. 7, bringing a host of new features designed to enhance the online shopping experience while making store management easier for small business owners. This update focuses on improving shipping displays, boosting site performance, and refining user interactions, ensuring that small businesses can provide a seamless and engaging experience for their customers with an upgrade to the latest version of WooCommerce. Smarter Shipping Displays for Better Customer Experience One of the most notable features in WooCommerce 9. 7 is the smarter shipping display. Understanding the importance of transparency and customer satisfaction during checkout, WooCommerce now allows merchants to: Add Custom Descriptions: Store owners can provide detailed descriptions for each shipping method, ensuring that customers fully understand their options. Estimated Delivery Times: This feature enables merchants to display estimated delivery dates, offering a more transparent shopping experience. Improved Shipping Choices: With more detailed information, customers can make informed decisions about their preferred shipping method, which can help increase conversion rates and reduce cart abandonment. These enhancements are particularly beneficial for small businesses looking to compete with larger e-commerce platforms by providing a professional and reliable checkout experience. Faster Performance with a Re-Engineered Block Editor Performance is key to running a successful online store, and WooCommerce 9. 7 delivers significant improvements in this area: Optimised Block Editor System: The block editor has been re-engineered for faster loading times, making it easier and quicker for store owners to create and edit product pages. Reduced Page Load Times: These enhancements... --- - Published: 2025-02-26 - Modified: 2025-01-26 - URL: https://obrienmedia.co.uk/social-media/march-into-engaging-content-in-march-2025 As the seasons begin to change, March is a great month to bring fresh ideas to your social media. For small businesses, this is a perfect time to keep your audience engaged and excited about your offerings. Consistently posting creative and thoughtful content can strengthen your connection with your followers, ensuring your business stays top-of-mind. Building these connections is especially important in a competitive market, and March offers many opportunities to do just that. Here are some dates to focus on: March 8: International Women’s Day Highlight the achievements of women in your industry or within your company. Share inspiring stories or quotes to empower your audience. Example Tweet: "Today we celebrate the incredible women shaping our world. Who inspires you? #InternationalWomensDay" Instagram Post Idea: Share a carousel of women’s achievements in your business or industry with empowering captions. March 14: Pi Day Celebrate the mathematical constant π (pi) with creative content, whether it’s wordplay, pie recipes, or fun facts about circles. Example Tweet: "Happy #PiDay! Fun fact: π is an irrational number, but we’re totally rational about loving pie! " Instagram Post Idea: Post a reel of pies being cut or a funny infographic linking π to your business. March 20: International Day of Happiness Share what brings joy to your team or customers. Post uplifting content that encourages followers to reflect on their own happiness. Example Tweet: "Happiness is contagious! Share something that makes you smile today. #InternationalDayOfHappiness" Instagram Post Idea: Create a cheerful post with a vibrant... --- - Published: 2025-02-25 - Modified: 2025-02-09 - URL: https://obrienmedia.co.uk/website-design/the-vital-role-of-effective-website-design-for-small-businesses In today's digital world, having an online presence is essential for businesses of all sizes. However, for small businesses, a well-designed website can be a game-changer, acting as the primary face of the brand and an around-the-clock sales assistant. Let’s delve into why investing in an effective website design is crucial for small businesses. First Impressions Matter Your website is often the first interaction potential customers have with your business. An aesthetically pleasing and professionally designed website sets a positive tone and builds trust right from the start. Think of your website as your virtual storefront—it should be welcoming, clear, and reflect the professionalism of your business. Functionality and User Experience Effective web design is not just about looks. It's also about usability. A user-friendly website encourages visitors to engage more deeply with your content. Features like easy navigation, quick loading times, and mobile responsiveness are vital in retaining visitors and minimizing bounce rates. A positive user experience often leads to increased conversions and customer loyalty. Brand Credibility and Trust Incorporating your brand's unique elements, such as colors, logos, and taglines, consistently across your website helps to build brand recognition and credibility. When a website design aligns with your brand image, it tells your customers that you are professional and trustworthy, and this trust can be a deciding factor in the customer's purchase journey. SEO and Visibility A well-designed website is foundational for effective search engine optimization (SEO). Search engines favor websites that provide excellent user experiences and have properly... --- - Published: 2025-02-25 - Modified: 2025-02-25 - URL: https://obrienmedia.co.uk/social-media/instagrams-january-2025-image-size-change-an-updated-view Since Andrei's original post about Instagram's 2025 grid format update, the platform's transition from the classic 1:1 square ratio to a more vertical 3:4 layout has significantly impacted how users and brands curate their profiles. This change is more than just an aesthetic tweak—it's a strategic move that aligns with the increasing popularity of vertical content, driven by the rise of TikTok-style videos and full-screen mobile experiences. Why Did Instagram Change the Grid Format? Instagram’s shift to a 3:4 grid format reflects a growing trend towards vertical content consumption. As mobile usage continues to dominate, vertically-oriented images and videos provide a more immersive experience. This update allows more of each image to be displayed on the grid without needing users to tap on individual posts, enhancing engagement and making scrolling more dynamic. The Impact on Profile Aesthetics Disruption of Mosaics and Collages One of the most noticeable impacts is on profile mosaics. Previously, many brands and influencers used the square grid to create elaborate mosaics or cohesive visual narratives that spanned multiple posts. Each square would align perfectly to form a larger image or design. However, with the new 3:4 ratio, these mosaics often appear disjointed, disrupting the once-seamless designs. As a result, creators are now exploring alternative strategies to maintain visually appealing profiles, including: Abandoning Mosaics: Some are moving away from mosaic designs altogether. Reimagining Layouts: Others are experimenting with new layouts, focusing on consistency in colours, themes, and styles rather than interconnected images. Image Cropping and Thumbnail Adjustments... --- - Published: 2025-02-23 - Modified: 2025-02-23 - URL: https://obrienmedia.co.uk/seo/why-seo-is-crucial-for-small-businesses-in-swindon In today’s fast-paced digital world, having a compelling online presence is not just an option but a necessity for small businesses in Swindon. Whether you’re a local café, a boutique retail shop, or a professional service provider, your potential customers are likely searching for your products or services online. This is where Search Engine Optimisation (SEO) comes into play. SEO is the process of enhancing your website’s visibility on search engines like Google and Bing. It ensures that your business appears when potential customers search for relevant keywords, increasing your chances of attracting and converting them into loyal customers. Why SEO Matters in Swindon’s Local Market Swindon, with its vibrant community and growing business landscape, presents unique opportunities and challenges. Local SEO focuses on optimising your online presence to attract customers from specific geographical areas. For small businesses in Swindon, this is a game-changer. Imagine a potential customer searching for “best coffee shop in Swindon” or “affordable plumbing services near me. ” If your business appears in the top search results, you are more likely to attract these local customers. In fact, research shows that 46% of all Google searches are looking for local information, meaning if your business isn't optimised for local SEO, you could be missing out on a significant amount of potential customers. Boosting Visibility and Brand Awareness One of the main reasons SEO is crucial for small businesses is the increased visibility it provides. When your business appears on the first page of search engine results,... --- - Published: 2025-02-13 - Modified: 2025-05-15 - URL: https://obrienmedia.co.uk/business/pastoral-care-in-a-modern-workplace-obrien-medias-positive-approach At O’Brien Media, we believe that a successful business isn’t just about delivering outstanding digital solutions; it’s about fostering a workplace where people feel supported, valued, and empowered. That’s why pastoral care is a core part of our company culture, ensuring that our team members thrive both professionally and personally. What is Pastoral Care in the Workplace? Pastoral care is typically associated with schools and religious organisations, but in a workplace setting, it refers to the support provided for employees' well-being, including their emotional, mental, and physical health. At O’Brien Media, we see this as an essential part of creating a happy and productive team. How O’Brien Media Prioritises Pastoral Care We take a proactive and modern approach to pastoral care by integrating well-being into our daily operations. Here’s how: 1. Leadership That Supports Personal and Professional Growth At O’Brien Media, we understand that work and life are interconnected. That’s why our leadership team actively supports employees with elements of their personal lives, helping them achieve their individual goals—whether that’s pursuing further education, starting a passion project, or simply finding better work-life balance. We encourage open conversations about aspirations beyond work and do what we can to provide guidance and resources to help our team members succeed in all areas of life. 2. Flexible Working Arrangements The modern workforce requires flexibility, and we embrace that by offering remote working options, flexible hours, and a balanced approach to work-life integration. While we enjoy collaborating in our Swindon office, we also respect... --- - Published: 2025-02-13 - Modified: 2025-02-09 - URL: https://obrienmedia.co.uk/social-media/harnessing-the-power-of-social-media-for-small-business-success For small businesses, social media isn't just a platform for personal connections—it's a powerful marketing tool that can significantly enhance your business's visibility and engagement with customers. With millions of users worldwide, social media platforms provide an invaluable opportunity to connect with your audience, increase brand awareness, and drive business growth. Here’s how your small business can effectively leverage social media marketing. 1. Choose the Right Platforms Not all social media platforms are created equal, especially for small businesses. Instead of spreading yourself too thin across all channels, focus on platforms where your target audience spends most of their time. For instance, LinkedIn is ideal for B2B companies, while Instagram might be better suited for visually-driven brands. Facebook remains a solid choice for reaching a broad audience, and TikTok is growing rapidly among younger demographics. 2. Define Your Goals Before diving into social media, it’s essential to define your marketing goals. Do you want to increase brand awareness, drive traffic to your website, generate leads, or foster a community around your brand? Clearly defining your goals will help tailor your social media strategy to meet those specific objectives. 3. Craft Engaging Content Content is the heart of social media marketing. Focus on creating content that resonates with your audience, whether it’s informative, entertaining, or inspiring. Use a mix of images, videos, stories, and posts to keep your feed fresh and engaging. Don’t be afraid to experiment with new formats like live streams or interactive polls to engage with your audience... --- - Published: 2025-02-11 - Modified: 2025-02-11 - URL: https://obrienmedia.co.uk/website-hosting/managed-website-hosting-without-the-price-tag-obrien-medias-approach-to-premium-hosting-solutions In today’s digital landscape, having a reliable, secure, and high-performance website is a non-negotiable for businesses of all sizes. However, when it comes to hosting, many companies face a tough choice: opt for a budget, one-size-fits-all hosting service with limited support or pay a premium for fully managed hosting. At O’Brien Media, we believe our customers shouldn’t have to make that choice. We provide fully managed website hosting—without the managed service price tag. Our in-house hosting platform is designed to offer the best foundation for your website, ensuring stability, security, and ease of use without unnecessary costs. What Makes O’Brien Media’s Hosting Different? Unlike big-name hosting providers that offer generic hosting plans, we tailor our hosting solutions to match the needs of each website we host. In fact, we host over 99% of the websites we design because we believe that a well-built website deserves a hosting environment that complements its performance and security requirements . Here’s how our approach stands out: 1. Fully Managed, Hassle-Free Hosting When you choose O’Brien Media for hosting, you get more than just server space. Our fully managed hosting means you don’t have to worry about software updates, security patches, or performance optimisations—we handle it all. This includes: Regular security and software updates to keep your website running smoothly Proactive monitoring to catch issues before they impact your business Website performance enhancements tailored to your specific setup All of this is included without the high costs associated with managed hosting services from other providers.... --- - Published: 2025-02-11 - Modified: 2025-02-11 - URL: https://obrienmedia.co.uk/google/google-business-profile-reviews-outage-what-it-means-for-your-business-and-how-to-respond In the digital age, customer reviews play a critical role in shaping a business’s reputation. Online reviews influence purchasing decisions, establish credibility, and contribute to a company’s overall online visibility. Recently, however, many businesses have found themselves facing an unexpected challenge—missing reviews on their Google Business Profiles. Google has confirmed that there is an ongoing outage affecting Business Profile reviews, which has resulted in many businesses experiencing a loss of customer feedback. This situation has left business owners concerned about the potential impact on their online reputation and visibility. If your business is affected, it’s essential to understand what’s happening, how it might impact you, and what steps you can take to mitigate any negative effects. What’s Happening with Google Business Profile Reviews? Google Business Profiles allow businesses to showcase essential information, such as operating hours, contact details, and—most importantly—customer reviews. These reviews contribute to a business’s credibility and play a key role in attracting new customers. However, a recent technical issue has resulted in reviews disappearing from many business profiles without warning. This outage is a significant concern for business owners who rely on Google reviews to maintain a strong online presence. While Google has acknowledged the issue and is actively working on a solution, there is no clear timeframe for when missing reviews will be restored. It’s also important to note that not all missing reviews are due to the outage. Some reviews may have been removed if they violated Google’s review policies. Google has recommended that businesses... --- - Published: 2025-02-09 - Modified: 2025-02-09 - URL: https://obrienmedia.co.uk/website-design/5-common-website-mistakes-small-businesses-make-and-how-to-fix-them For many small businesses, a website is the first point of contact with potential customers. It’s your digital storefront, working 24/7 to showcase your brand, products, and services. But while a well-designed website can attract, engage, and convert visitors, common mistakes can drive customers away, hurt your reputation, and even impact your search rankings. At O’Brien Media, we’ve seen it all—from slow-loading sites to missing contact details. The good news? Most website mistakes are fixable, and making the right improvements can have an immediate impact on your business. Here are five of the most common website mistakes small businesses make—and how you can fix them. 1. Slow Loading Speed: Losing Visitors Before They Even See Your Site The Mistake: Did you know that 40% of visitors abandon a website that takes longer than 3 seconds to load? Slow load times are one of the biggest culprits behind high bounce rates—when visitors leave your site without taking any action. Why It’s a Problem: Frustrates users and drives them to competitors Lowers your Google search ranking (Google prioritises fast websites) Reduces conversions—because if visitors don’t wait, they don’t buy How to Fix It: Optimise images – Large images slow down your site. Use compressed formats like WebP or JPEG. Use a quality hosting provider – Cheap hosting can slow your website down. A managed hosting service (like what we offer at O’Brien Media) ensures fast performance. Enable caching – This helps store parts of your website in a visitor’s browser, reducing load... --- - Published: 2025-02-09 - Modified: 2025-06-24 - URL: https://obrienmedia.co.uk/website-design/demystifying-the-impact-of-user-friendly-website-design-on-small-business-success In today's digital era, a business's online presence significantly influences its success, making quality website design pivotal. However, a common misconception among small business owners is that having a visually appealing website is enough. The truth is that design goes deeper- it should be not only aesthetic but also user-friendly. Understanding the User Experience The User Experience (UX) a website offers is paramount. UX refers to a user's overall experience when interacting with a website – how easy or pleasing it is to use. Thoughtful UX design promotes user engagement and encourages them to take desired actions, whether it's completing a purchase, signing up for a newsletter, or contacting your business. Here's how small businesses can leverage user-friendly website design: 1. Simplify Navigation: Users should be able to navigate through your website with ease. A simple and intuitive navigation structure can help users find what they're looking for, ensuring a smooth interaction with your website. 2. Fast Loading Time: In the flurry-paced digital world, users typically lack the patience for slow-loading pages. It is critical to optimize your site’s speed. This could be ensuring image files aren't too large or eliminating unnecessary plugins. 3. Mobile-Friendly Design: With the vast majority of users accessing websites through mobile devices, having a mobile-responsive design is a necessity. A mobile-responsive website automatically adjusts to fit the screen size of the device it's being viewed on. 4. Clear Calls-To-Action (CTAs): CTAs are essential elements of every business website. They guide users through the sales funnel,... --- - Published: 2025-02-08 - Modified: 2025-02-08 - URL: https://obrienmedia.co.uk/business/how-a-well-designed-website-can-transform-your-small-business For small businesses, having a strong online presence isn’t just a bonus—it’s a necessity. In an era where consumers turn to the internet for everything from product research to service recommendations, your website is often the first impression potential customers have of your brand. But not just any website will do; a well-designed, user-friendly site can be the difference between a visitor bouncing away and a customer making a purchase. At O’Brien Media, we’ve worked with countless small businesses to build and optimise websites that don’t just look great but actively contribute to growth. In this post, we’ll explore why web design matters, what makes a good small business website, and how investing in professional web development can take your business to the next level. First Impressions Matter: The Power of Good Web Design It takes just 50 milliseconds for visitors to form an opinion about your website. That’s right—before they read a single word or click a single button, they’ve already decided whether they trust you. A poorly designed, outdated, or slow-loading website can drive potential customers away before you’ve even had a chance to tell them what you offer. What a Bad Website Says About Your Business If your site looks unprofessional or difficult to use, visitors may assume: Your business is outdated or not keeping up with the times You don’t take your online presence seriously, so why should they trust your services? Navigating your products or services will be as frustrating as navigating your site On... --- - Published: 2025-02-06 - Modified: 2025-02-06 - URL: https://obrienmedia.co.uk/business/seamless-website-email-migration-with-obrien-media If your current web design agency is no longer offering website hosting or support services, you may be concerned about the future of your website and email. Changing providers can seem like a daunting task, but at O’Brien Media, we make the transition as smooth and stress-free as possible. In most cases, we can migrate your website and email services for free, ensuring minimal to no downtime. Whether you run a business website, an eCommerce store, or a personal project, we can help you move to a secure, fully managed hosting solution without disruption. Why Choose O’Brien Media for Hosting & Support? At O’Brien Media, we specialise in providing fully managed website hosting and support services, tailored to businesses of all sizes. Our hosting is designed to be secure, reliable, and hassle-free, with expert support available whenever you need it. We understand that every website is different, so we take the time to assess your current setup and ensure that your transition to our services is as seamless as possible. Free Website & Email Migration – What Does It Involve? Many website owners worry that migrating to a new provider could result in downtime, lost data, or compatibility issues. However, our experienced team carefully plans each migration to avoid these risks. Our free migration service includes: Website Transfer: We move all website files, databases, and settings from your current provider to our secure hosting platform. Email Migration: If your email services are currently hosted alongside your website, we will transfer... --- - Published: 2025-02-04 - Modified: 2025-02-04 - URL: https://obrienmedia.co.uk/ai-and-business/deepseek-what-you-need-to-know-about-chinas-answer-to-chatgpt Artificial intelligence is evolving at a rapid pace, and one of the latest big names to emerge is DeepSeek, a large language model (LLM) from China that’s making waves in the AI industry. If you’ve been following developments in AI, you may have heard about DeepSeek—but what exactly is it, and why is it significant? What is DeepSeek? DeepSeek is an AI-powered large language model similar to OpenAI’s ChatGPT, developed by the Chinese AI research company DeepSeek AI. It’s designed to understand and generate human-like text, making it useful for tasks like answering questions, summarising information, and even writing code. The latest version, DeepSeek-V2, was released in January 2024 and has been described as China’s most advanced open-weight AI model. Unlike many AI models developed outside of China, DeepSeek has been trained on Chinese-language data while also supporting English and other languages. Key Features of DeepSeek: Open-weight model – Unlike proprietary models such as ChatGPT and Google Gemini, DeepSeek’s architecture is publicly available, allowing developers to experiment and build on its foundations. Multi-language support – While optimised for Chinese, DeepSeek can generate responses in English and other languages. Advanced training – The model is built using trillion-scale token training, making it one of the most powerful AI models to come out of China. For a more technical breakdown of DeepSeek, Fast Company provides an in-depth analysis of its architecture and impact. Why is DeepSeek Important? 1. It Challenges Western AI Dominance China has been investing heavily in AI, but most... --- - Published: 2025-02-01 - Modified: 2025-02-01 - URL: https://obrienmedia.co.uk/business/the-january-31st-online-sales-reporting-change-a-side-hustle-tax-or-just-tax-fairness As of January 31st, 2024, online marketplaces such as eBay, Vinted, Etsy, and Facebook Marketplace are now required to report seller information to HM Revenue and Customs (HMRC). This change, driven by new OECD tax transparency rules, aims to prevent tax evasion by ensuring that people who make significant income through these platforms pay their fair share. However, critics argue this is nothing more than a "side hustle tax" that unfairly targets small-time sellers and individuals trying to make some extra cash. So, what does this rule actually mean for sellers, and is it really a "side hustle tax" or just tax fairness in action? What’s Changing? Under the new rules, online platforms such as eBay, Vinted, and Etsy must report seller details—including how much they have earned through sales—to HMRC. This follows the UK's adoption of the OECD’s Model Reporting Rules for Digital Platforms, which are designed to improve tax transparency across international online marketplaces. The key points of the rule include: Platforms must collect and report details of sellers who make more than 30 transactions per year or earn over €2,000 (£1,700) annually from sales. HMRC will receive seller data automatically from these platforms and can cross-check this against tax returns. The rules apply to both UK and overseas online platforms operating in the UK market. This means that if you're selling a few second-hand items occasionally, you're not affected. But if you’re regularly selling items online, HMRC will now have visibility over your earnings. Why is HMRC... --- - Published: 2025-02-01 - Modified: 2025-02-01 - URL: https://obrienmedia.co.uk/tech/qr-codes-expanding-applications-and-emerging-trends-in-2025 In our 2022 discussion, we explored the growing applications of QR codes across various industries. Fast forward to 2025, and QR codes have not only solidified their presence but have also evolved with innovative uses and technological advancements. Their integration into daily life has expanded beyond just marketing and payments, with new security measures, creative applications, and widespread adoption across industries. The Rise of QR Codes in Retail One of the most significant developments is the retail industry's shift from traditional barcodes to QR codes. Major brands like Coca-Cola, L'Oréal, and Procter & Gamble are spearheading this transition to enhance customer engagement and provide detailed product information. Unlike standard barcodes, QR codes can store extensive data, including ingredients, allergen warnings, and promotional offers. This shift is part of the Sunrise 2027 project led by GS1, targeting a complete transition to QR codes within the next three years. (Source: The Wall Street Journal) Retailers are also leveraging QR codes for in-store experiences, allowing customers to scan products for real-time inventory checks, personalized promotions, and self-checkout capabilities. These codes provide seamless shopping experiences, reducing the need for human interaction while improving efficiency. Enhanced Consumer Interaction QR codes have become a bridge between physical products and digital experiences. By scanning a QR code on packaging, consumers can access tutorials, virtual try-ons, and detailed product insights. This interactive approach not only enriches the customer experience but also fosters brand loyalty. Brands are using QR codes to provide immersive augmented reality (AR) experiences, allowing customers... --- - Published: 2025-01-29 - Modified: 2025-01-29 - URL: https://obrienmedia.co.uk/google/important-changes-to-google-recaptcha-what-you-need-to-know Google has announced a significant update to its reCAPTCHA service, which plays a crucial role in protecting websites from spam and bot attacks. By the end of 2025, all reCAPTCHA keys must be migrated to a Google Cloud project, and Google will introduce a new pricing structure. This change means website owners must take action to ensure their security measures continue functioning smoothly. What is reCAPTCHA and Why is it Important? reCAPTCHA is a widely used security service developed by Google to differentiate between real human users and automated bots attempting to access websites. It helps prevent spam, fraud, and abuse by presenting challenges that are easy for humans but difficult for bots to solve. Websites use reCAPTCHA to safeguard login pages, registration forms, comment sections, and other entry points from malicious attacks. Google's reCAPTCHA has become the de facto choice for website security due to its reliability, ease of integration, and the advanced AI technology behind it. It provides a balance between strong security and user convenience by using invisible or simplified challenges, minimising friction for legitimate users while blocking harmful automated traffic. What’s Changing? Mandatory Migration Google is requiring all reCAPTCHA users to transfer their keys to a Google Cloud project. The migration process will roll out in phases, but website owners have the option to move their keys manually before Google enforces the change. Potential Costs One of the most significant updates is the introduction of a new pricing model. Google has indicated that reCAPTCHA may no... --- - Published: 2025-01-28 - Modified: 2025-01-28 - URL: https://obrienmedia.co.uk/accessability-in-web-design/google-alt-text-is-more-about-website-accessibility-than-seo Alt text, or alternative text, is a small but essential part of website design and management. It’s the text that describes the content of images on a webpage, ensuring that people with visual impairments or those using assistive technology, like screen readers, can still understand the visual elements of your site. While there’s often confusion about whether alt text is an SEO feature or an accessibility tool, Google has made it clear: alt text is primarily about accessibility. Recently, Google’s Search Advocate, John Mueller, reaffirmed this in a Google SEO Office Hours session. According to him, while search engines use alt text to better understand the context of an image, its primary purpose is not to optimise search rankings—it’s to make the internet more inclusive for everyone. In this blog post, we’ll unpack Google’s clarification, explore the role of alt text in both accessibility and SEO, and share best practices for writing alt text that achieves both goals. What Did Google Say About Alt Text? During a recent Q&A session, John Mueller directly addressed the question of whether alt text is an important ranking factor for SEO. His answer was clear: alt text is not primarily an SEO tool. Instead, it is designed to improve accessibility. That’s not to say that alt text has no SEO benefits at all. It can provide search engines with additional context about your page’s content, and it plays a role in image search. However, the primary reason for including alt text should always be... --- - Published: 2025-01-27 - Modified: 2025-01-27 - URL: https://obrienmedia.co.uk/wordpress/obrien-media-the-go-to-agency-for-wordpress-in-swindon In the competitive world of digital marketing and website design, choosing the right partner to bring your vision to life can make all the difference. If you're based in Swindon or the wider Wiltshire area and looking for expert WordPress services, O’Brien Media is here to help. With years of experience, a passionate team, and a customer-focused approach, we’ve established ourselves as the go-to agency for all things WordPress. Here’s why. 1. Expertise in WordPress Design and Development At O'Brien Media, we understand that WordPress isn’t just a platform—it’s a powerful tool for creating flexible, professional, and user-friendly websites. Whether you need a simple brochure site or a complex eCommerce solution, our team has the skills and experience to build a website that’s not only visually stunning but also performs flawlessly. From custom themes and plugin development to responsive design and mobile optimisation, we cover every aspect of WordPress design and development. Chris, our in-house expert, works on a variety of projects, tailoring each one to meet the unique needs of our clients. 2. Bespoke WordPress Solutions to Suit Your Needs We don’t believe in one-size-fits-all solutions. Every business is unique, and your website should reflect that. That’s why we take the time to understand your goals, your brand, and your audience before creating a tailored WordPress solution just for you. Our design process is collaborative, ensuring that your vision remains at the heart of the project. From single-page websites starting at just £500 to multi-page, feature-rich sites, we offer... --- - Published: 2025-01-26 - Modified: 2025-01-26 - URL: https://obrienmedia.co.uk/social-media/february-2025-social-media-content-ideas February is all about connection and kindness, making it a fantastic month to strengthen relationships with your audience. For small businesses, consistent interaction on social media helps build trust and loyalty with customers. This month, focus on sharing heartfelt and engaging content that highlights your appreciation for your audience and spreads positivity. Keeping your audience engaged ensures they think of your business first when they need your products or services. Here are some ways to celebrate notable days: February 2: Groundhog Day Create a fun post predicting whether we’ll have an early spring or a longer winter. Add a humorous twist or relate it to your business predictions. Example Tweet: "Will spring arrive early, or are we in for more cold? What’s your prediction? #GroundhogDay" Instagram Post Idea: Post a poll on stories asking followers to vote on whether they think spring is around the corner. February 14: Valentine’s Day Show your appreciation for your customers with a heartfelt message or a special offer. Highlight products or services that can make someone’s Valentine’s Day extra special. Example Tweet: "Roses are red, violets are blue, we’re so grateful for customers like you! #ValentinesDay" Instagram Post Idea: Share a behind-the-scenes look at how your business is celebrating Valentine’s Day, with lots of red and pink visuals. February 17: Random Acts of Kindness Day Share stories of kindness in your community or encourage your audience to share their own. Highlight any philanthropic efforts your company supports. Example Tweet: "Let’s make someone’s day brighter!... --- - Published: 2025-01-25 - Modified: 2025-01-25 - URL: https://obrienmedia.co.uk/website-design/wix-and-squarespace-vs-bespoke-wordpress-what-small-businesses-need-to-know When it comes to building a website, small businesses often face the choice between a platform like WordPress and website builders such as Wix or Squarespace. While all three can help you create a functional website, a bespoke WordPress website offers unmatched flexibility, scalability, and professionalism—making it the superior choice for many small businesses. Let’s explore why a custom-built WordPress website can give your business the edge over competitors using Wix or Squarespace. 1. True Customisation for Your Business Wix and Squarespace offer pre-made templates that are easy to use, but they come with limitations. While you can customise colours, fonts, and layouts to some extent, you’re still working within the boundaries of the template. This can make it difficult to create a website that truly reflects your brand’s unique personality. With a bespoke WordPress website, there are no such constraints. You have the freedom to design a site that is entirely tailored to your business. Every element—from the layout to the functionality—can be customised to meet your needs. Whether you want advanced features like an online booking system or a completely unique design, WordPress allows for a level of customisation that website builders simply can’t match. 2. Scalability as Your Business Grows Wix and Squarespace work well for very small websites with basic functionality, but what happens when your business starts to grow? These platforms have limits on what you can do as your needs become more complex. For example, you may find that adding advanced e-commerce capabilities or... --- - Published: 2025-01-24 - Modified: 2025-01-24 - URL: https://obrienmedia.co.uk/wordpress/why-wordpress-is-a-great-choice-for-small-business-websites-in-2025 When choosing a platform to build your small business website, it’s important to find one that’s flexible, cost-effective, and easy to use. WordPress is one of the world’s most popular website-building platforms, and for good reason. With its powerful features and user-friendly design, WordPress offers everything a small business needs to create a professional online presence. Let’s take a closer look at why WordPress is such a great option for small businesses. 1. Cost-Effectiveness Budget is often one of the biggest considerations for small businesses when setting up a website. WordPress itself is free to use, which helps to keep costs down. While you’ll need to pay for website hosting and may want to invest in a premium theme or specific plugins, these costs are much more affordable compared to other platforms. Plus, WordPress gives you the flexibility to start small and upgrade as your business grows. At O’Brien Media, we offer fully managed hosting services starting at just £45 per month, so you can get reliable hosting without worrying about hidden fees or unexpected charges. By choosing WordPress, you’ll get a professional-quality website without breaking the bank—leaving more resources for other areas of your business. 2. User-Friendly Interface One of the most intimidating aspects of creating a website is the worry that it’ll be too complex to manage. WordPress, however, is built with usability in mind. Its dashboard is designed to be intuitive, making it easy for even non-technical users to update content, change images, or post blogs. Once... --- - Published: 2025-01-22 - Modified: 2025-01-22 - URL: https://obrienmedia.co.uk/wordpress/woocommerce-9-6-powerful-updates-to-grow-your-small-business Running an online store as a small business owner means managing everything from product listings to customer experiences. WooCommerce 9. 6 is here to lighten the load with a host of updates designed to improve your store’s functionality and make your life easier. Let’s dive into the details and see how these updates can help your business thrive. 1. Smarter, Faster Product Filters Imagine your customer is searching for a specific product, like a red jumper in their size. With WooCommerce 9. 6, finding it is faster and easier than ever before. The updated product filtering system allows your customers to sort by category, price, size, colour, and more—depending on what options you offer in your store. Why is this great for small businesses? It removes friction from the shopping process. Customers can find exactly what they’re looking for without wading through dozens of pages. On mobile, where quick browsing is crucial, this upgrade can make the difference between a completed sale and a lost customer. Faster and more efficient filters mean fewer clicks, less frustration, and more conversions. 2. Time-Saving Bulk Editing Tools For small businesses with growing product ranges, keeping inventory up to date can feel like a full-time job. That’s where WooCommerce’s bulk editing tools come in. Now, you can make changes to multiple products in just a few clicks. For example: Running a seasonal sale? Quickly apply a discount across all sale items. Received new stock? Update quantities for all products in seconds. Want to change... --- - Published: 2025-01-22 - Modified: 2025-01-22 - URL: https://obrienmedia.co.uk/social-media/mastering-instagrams-new-grid-format-tips-for-transitioning-to-portrait-posts-in-2025 In our last post, we covered Instagram’s shift to support portrait-oriented posts (1080 x 1350 pixels, 4:5 ratio) on the grid. This change has caught many by surprise, but it’s also a golden opportunity to make your content stand out. For businesses and creators, the transition can feel a bit daunting—but don’t worry. We’re here to guide you through the process and help you make the most of Instagram’s new format. Whether you’re starting from scratch or need to refresh your current content, this post has everything you need to take the next step. Why You Can’t Ignore This Change If you’re still posting square 1:1 images exclusively, you might already notice they’re less impactful compared to taller posts taking up more space in the feed. This isn’t just about aesthetics; it’s about keeping up with Instagram’s evolving platform. Portrait-oriented posts: Draw More Attention: The larger size ensures your content stands out in the feed. Boost Engagement: Posts that catch the eye are more likely to receive likes, comments, and shares. Showcase More Detail: Taller posts give you extra space to highlight products, text, or creative designs. Step 1: Audit Your Content Start by taking stock of your existing Instagram posts. While square posts will still appear on your profile, the transition to portrait-oriented content is about creating a consistent and modern look. Identify Key Posts to Rework: Are there popular square posts you could redesign for the taller format? Plan Your Feed Aesthetic: Portrait posts take up more vertical... --- - Published: 2025-01-20 - Modified: 2025-02-25 - URL: https://obrienmedia.co.uk/social-media/instagrams-2025-grid-format-update-why-you-need-to-act-now Instagram Grid Format Update: New Image Sizes & Ratios You Need to Know Instagram’s latest update has introduced a significant change to the way images appear in the grid: taller, portrait-oriented posts are now supported - we've started using this format on our own Instagram account, @obrienmediauk. While this change brings exciting new possibilities for showcasing your content, it’s also catching some users off guard. For businesses and creators relying on Instagram for marketing, adapting quickly is essential to stay competitive. At O’Brien Media, we’re already rolling out portrait-oriented posts for our Social Media Marketing customers to ensure you stay ahead of the curve. Old vs New: What’s Changing? Instagram has traditionally prioritised the square 1:1 ratio for grid posts, which means images were typically uploaded as 1080 x 1080 pixels. While vertical posts (such as Stories and Reels) have been common in other parts of Instagram, the grid was strictly square. With this update, portrait-oriented posts in a 4:5 aspect ratio are now being integrated into the grid. Here’s a quick breakdown of the changes: Old Size/Ratio: 1080 x 1080 pixels (1:1 ratio) New Size/Ratio: 1080 x 1350 pixels (4:5 ratio) The result? Portrait posts will take up more vertical space in the feed and grid, making them larger and more eye-catching compared to traditional square posts. Why This Update Matters The change isn’t just cosmetic—it’s about visibility, engagement, and keeping your brand relevant: Bigger, Bolder Posts: Taller posts occupy more screen space, increasing the likelihood that users will... --- - Published: 2025-01-18 - Modified: 2025-01-18 - URL: https://obrienmedia.co.uk/google/seo-tools-go-dark-after-googles-january-updates-what-happened On January 16 and 17, 2025, the SEO community experienced significant disruptions as numerous SEO tools reported outages and data inconsistencies. These issues were traced back to unexpected changes implemented by Google, which led to widespread challenges for digital marketers and SEO professionals. The Incident Unfolds During these two days, several popular SEO platforms, including rank and keyword tracking services, began reporting anomalies. Users noticed discrepancies in data, with some tools failing to provide accurate rankings or keyword metrics. The sudden nature of these issues prompted concerns across the industry, as professionals rely heavily on these tools for strategic decision-making. Root Cause: Google's Unannounced Changes Investigations revealed that the disruptions were linked to unannounced modifications in Google's search algorithms and data retrieval systems. While Google regularly updates its algorithms to enhance search quality, these particular changes were not communicated in advance, catching many tool providers off guard. The lack of prior notification meant that SEO platforms had to react in real-time to identify and adapt to the new parameters set by Google. Impact on SEO Tools and Professionals The immediate effect was a loss of trust in the reliability of SEO tools. With data accuracy compromised, professionals faced challenges in: Performance Monitoring: Inaccurate rankings made it difficult to assess the effectiveness of ongoing SEO campaigns. Client Reporting: Agencies struggled to provide clients with dependable reports, leading to potential strains in client-agency relationships. Strategic Planning: Flawed data hindered the ability to make informed decisions for future SEO strategies. Response from the... --- - Published: 2025-01-16 - Modified: 2025-01-16 - URL: https://obrienmedia.co.uk/blog/crafting-compelling-content-for-every-stage-of-your-sales-funnel Creating effective content for your sales funnel is essential to guide potential customers from initial awareness to a confident purchase decision. At O’Brien Media, we believe that tailoring your content to address the unique needs of your audience at each stage is the foundation of a successful marketing strategy. Here’s a detailed guide to creating engaging content for every step of the sales funnel, complete with actionable ideas and examples. Understanding the Sales Funnel The sales funnel is a model that illustrates the journey a customer takes before making a purchase. It is typically divided into three main stages: Awareness: The customer realizes they have a problem or need and begins seeking information. Consideration: They evaluate potential solutions and compare their options. Decision: They choose a solution and make a purchase. Each stage demands a distinct type of content that resonates with your audience's mindset and encourages them to move closer to a purchase. Stage 1: Awareness At the awareness stage, potential customers are just starting to explore their problem. Your job is to attract their attention and establish your brand as a helpful, trustworthy resource. Content Ideas: Educational Blog Posts: Write blog posts that address common industry pain points or questions. Example: A digital marketing agency might publish an article like "10 Common Website Design Mistakes Businesses Make and How to Avoid Them. " Infographics: Summarize complex information with visually engaging graphics. Example: An infographic showing "The Customer Journey in 5 Easy Steps" can clarify key concepts while catching... --- - Published: 2025-01-15 - Modified: 2025-01-15 - URL: https://obrienmedia.co.uk/webiste-analytics/utm-parameters-in-2025-unleashing-the-power-of-marketing-attribution In 2025, digital marketing is more data-driven than ever. With the rise of privacy-focused platforms, cookie restrictions, and increasing user awareness around data collection, businesses have had to adapt their tracking and attribution methods to ensure accurate campaign performance insights. This makes UTM parameters as essential as ever for marketers. UTM (Urchin Tracking Module) parameters remain a simple yet powerful way to monitor and measure the performance of your online marketing efforts. They allow you to tag URLs with specific parameters that pass information back to your analytics tools, such as Google Analytics 4 (GA4), HubSpot, or other platforms. Whether you’re running email campaigns, social ads, or even influencer collaborations, UTM tracking can help you see exactly what’s working—and what isn’t. What’s New for UTM Tracking in 2025? While the basics of UTM parameters remain the same, there have been some updates and trends worth noting: Integration with Privacy-First Analytics With the phasing out of third-party cookies and stricter regulations like GDPR and CCPA, many businesses have shifted to privacy-focused analytics solutions. UTM parameters now play a crucial role in collecting first-party data while respecting user privacy. Tools like GA4 have made it easier to track campaign success without relying on invasive methods. UTMs for Multi-Channel Marketing As marketing becomes increasingly omnichannel, UTM tracking is no longer just for digital campaigns. Offline-to-online tracking has gained popularity, with businesses using QR codes embedded with UTM parameters to measure the effectiveness of print ads, TV commercials, and event materials. Dynamic UTM Builders... --- - Published: 2025-01-14 - Modified: 2025-01-14 - URL: https://obrienmedia.co.uk/security/your-websites-security-how-obrien-media-keeps-you-protected At O’Brien Media, safeguarding your website is our top priority. Recently, a critical vulnerability was discovered in a popular WordPress plugin, UpdraftPlus, a backup solution installed on over 3 million websites globally. This vulnerability, if exploited, could have allowed unauthorised individuals to access sensitive website backup files, exposing valuable data such as passwords, configuration details, and customer information. Given the popularity of UpdraftPlus among WordPress users, the potential impact of this security flaw was significant. However, thanks to our proactive approach to website management and security, O’Brien Media clients can rest assured that their sites remain safe and secure. What Happened? The vulnerability in UpdraftPlus stemmed from an issue in the way backup file access was handled. Under specific conditions, unauthorised users could bypass authentication mechanisms to download backups stored on the server. These backups often include critical data, making the flaw a potential goldmine for hackers seeking to steal information or exploit vulnerabilities in older configurations. The developers of UpdraftPlus quickly released a patch to address the issue. However, not all website owners apply updates immediately, leaving millions of sites exposed to potential attacks. This highlights the importance of working with a professional website management team that stays on top of such vulnerabilities. How O’Brien Media Responded As soon as the vulnerability was disclosed, our team conducted a thorough review of all client websites to identify any instances of the affected plugin. We immediately updated UpdraftPlus to its latest secure version across all sites under our management, ensuring that... --- - Published: 2025-01-12 - Modified: 2025-01-12 - URL: https://obrienmedia.co.uk/branding-marketing/is-it-time-to-refresh-your-brand In today’s fast-paced marketplace, a business’s brand isn’t just about a logo or colour scheme—it’s the story you tell and the relationship you build with your audience. Over time, these elements can become outdated or lose relevance. A well-timed rebrand can help inject new energy into your business, capture your ideal customers, and set you apart from the competition. Why Consider a Rebrand? Shifts in Business Focus: If your products, services, or target audience have changed significantly, a rebrand can better reflect what you actually offer. This helps establish clarity and cohesion across all customer touchpoints. Competitive Landscape: Markets don’t stand still. What once made you unique may now be commonplace. A rebrand gives you the opportunity to differentiate yourself, making it easier for potential customers to understand why you’re the better choice. Company Growth: As your business expands, so do your branding requirements. A small, simplistic brand identity might have worked at first, but as you take on bigger clients or more complex projects, you may need a fresh brand presence that reflects this growth. Key Steps to a Successful Rebrand Conduct a Brand Audit: Take a close look at your existing messaging and visuals. Gather feedback from customers and employees to see where your brand excels and where it falls short. This ensures you carry the strongest elements forward. Clarify Your Mission and Values: A rebrand that doesn’t align with your core objectives can leave people confused. Clearly define your business’s current vision, mission, and values, then ensure... --- - Published: 2025-01-09 - Modified: 2025-01-09 - URL: https://obrienmedia.co.uk/drupal/january-2025-drupal-7-advisory-what-small-businesses-need-to-know If you have a website built on Drupal 7 it’s important to stay informed about the latest security news. The Drupal Security Team recently published a Public Service Announcement (PSA) regarding potential vulnerabilities in Drupal 7, which is reaching the end of it's life, in software terms. If you’re a small business owner using Drupal 7, here’s what you should know. Why the Announcement Matters Data Protection: Even a minor vulnerability can pose serious security risks, such as data breaches or website defacement. Small businesses often store valuable data—like customer details or stock information—so safeguarding this information is crucial to maintaining trust. Website Reputation: A compromised site can harm your brand’s credibility. Keeping your site secure portrays professionalism and ensures customers feel safe when interacting with your business online. Key Points from the PSA Potential Update on the Horizon: The PSA indicates a possible future security update to address a discovered issue. It’s important to install any forthcoming patch promptly. Site Maintenance Checks: Until an official patch is released, it’s wise to ensure your Drupal 7 modules and themes are fully updated. Regular maintenance can help prevent many security concerns. Backup Your Website: Backups are essential. If something goes wrong during an update, a recent backup helps you quickly restore your site to a stable version. Have a Plan for Patches: Delaying updates can leave your site vulnerable. Consider scheduling maintenance windows to apply patches as soon as they’re available. How O’Brien Media Can Help Security Audits: Our team can... --- - Published: 2025-01-06 - Modified: 2025-05-10 - URL: https://obrienmedia.co.uk/google/2024-reflections-on-google-obrien-medias-take Over the last twelve months, Google has continued to reshape the digital landscape with updates to its search algorithms, advertising platforms, and analytics tools. Here at O’Brien Media, we’ve been closely monitoring these changes to ensure we keep delivering the best possible results for our clients. Below, we’ve pulled together our key observations and advice from our discussions about Google over the past year. 1. The Rise of Google Analytics 4 (GA4) One of the biggest talking points for us this year has been the move to Google Analytics 4 (GA4). We’ve highlighted how GA4 comes packed with: Enhanced event tracking: More in-depth tracking of user interactions to help businesses better understand how visitors engage with their website. Predictive insights: Machine learning models that can forecast user behavior, like future purchase probability or churn likelihood. Cross-platform measurement: A consolidated view of user journeys across websites, apps, and other digital touchpoints. We emphasized that businesses should start using GA4 sooner rather than later so they can build accurate historical data. This transition also prompted us to offer more tailored website analytics and support for our clients—helping them navigate the new interface, set up event-based tracking, and make data-driven decisions. For more information on getting started, check out our blog post: How to Prepare for Google Analytics 4 2. Google’s Algorithm Updates and SEO Impact Staying on top of Google’s search algorithm updates has always been a priority for us at O’Brien Media. Over the last year, we discussed: Core Updates: Google... --- - Published: 2025-01-05 - Modified: 2025-01-05 - URL: https://obrienmedia.co.uk/ai-and-business/metas-ai-profiles-ushering-in-a-new-era-of-social-media-engagement Meta is once again grabbing headlines—this time for its move into AI-driven profiles and bots on Facebook and Instagram. According to a recent report by The Verge (3 January 2025), Meta appears determined to transform how users interact on its platforms, offering new, AI-powered experiences that could redefine social media as we know it. The Rise of AI-Powered Social Media Artificial intelligence has been making inroads into social platforms for years, but Meta’s new AI profiles and bots seem set to take this a step further. While AI already helps determine what content appears in your feed, these emerging AI-powered tools could change the way users discover new connections, engage in conversations, and even organise their day-to-day social media activity. The aim is to make interactions feel more personal, immersive, and suited to each individual. What Are AI Profiles? Rather than solely relying on human-managed accounts, these AI profiles—sometimes known as “virtual influencers” or AI-driven digital personas—are designed to interact with users in a manner that resembles real-life behaviour. This might include replying to comments in a human-like tone, curating posts on niche topics, or offering tailored recommendations based on a user’s online habits. Enhanced Engagement: AI profiles can operate 24/7, offering continuous activity and prompt responses. Customisable Interactions: They may allow you to adjust how “human” the profile sounds, so you can dial up or down the AI presence. Personalised Content: With the insights AI can gather from your browsing and interaction patterns, these profiles could become finely attuned... --- - Published: 2025-01-03 - Modified: 2025-01-03 - URL: https://obrienmedia.co.uk/google/googles-javascript-warning-what-it-means-for-the-future-of-ai-search In a recent update, Google has warned website owners about the importance of correct JavaScript (JS) implementation. Although similar cautions have appeared before, this carries renewed urgency in an age where artificial intelligence (AI) plays a growing role in search. AI-based search refers to search engine systems that use advanced machine learning algorithms to interpret user queries, analyse website content, and deliver highly relevant results. For Google to provide accurate and well-rounded information, it must be able to properly render—and therefore understand—the JavaScript on your site. Why JavaScript Matters JavaScript is a programming language that enables dynamic and interactive elements on web pages, such as animations, pop-up alerts, and form validation. If it is not correctly optimised, search engines may struggle to index the core content. This issue is especially significant for AI-based search features, which delve into the structure and context of a webpage to generate answers and summaries. When JavaScript is too complex or not rendered correctly, valuable content can become invisible to Google’s AI. How It Affects AI Search Results AI-driven search goes beyond simply matching keywords, aiming instead to interpret user intent and deliver deeper insights. If a website’s JavaScript hinders Google’s ability to read and render the page, key information might be missed or misrepresented in AI-powered summaries. As a result, your site could rank lower in search results or be entirely overlooked. What You Can Do Test Your Rendering Use the “Inspect” tool in Google Search Console to ensure that your pages load correctly... --- - Published: 2024-12-31 - Modified: 2025-01-01 - URL: https://obrienmedia.co.uk/blog/reflecting-on-2024-a-year-of-growth-innovation-and-digital-success As 2024 draws to a close, we’re taking a moment to reflect on everything we’ve shared on the O’Brien Media blog this year. It has been a remarkable twelve months filled with new insights, creative tutorials, success stories, and thought leadership pieces to help businesses of all sizes thrive online. Below, you’ll find a quick overview of the topics we covered, complete with links to some of our most popular posts. 1. Website Redesign Trends & Best Practices From minimalist layouts to mobile-first indexing, web design continues to evolve rapidly. Here’s a snapshot of what we discussed: Modern Aesthetics & User Experience One of our most-viewed posts, 5 Key Website Design Trends for 2024, explores the shift toward clean designs that centre on usability. Accessibility & Inclusivity In A Practical Guide to Accessible Web Design in 2024, we break down WCAG 2. 1 standards to ensure everyone can enjoy your website’s content seamlessly. 2. Boosting SEO & Content Marketing Whether you’re launching a new site or revamping your existing pages, SEO and content marketing remained at the forefront of our discussions: Local SEO Spotlight Discover how to rise above the competition in your city or region by reading our post, Mastering Local SEO in 2024: Strategies for Google Business Profiles. Content that Converts If you missed our deep dive on crafting compelling copy, check out Writing for the Web: How Quality Content Drives Results for tips on engaging your audience and boosting conversions. 3. E-Commerce Enhancements & Digital Sales For... --- - Published: 2024-12-30 - Modified: 2024-12-30 - URL: https://obrienmedia.co.uk/google/googles-december-2024-updates-what-you-need-to-know Google’s December 2024 Updates: What You Need to Know Google has been busy wrapping up the year with some major algorithm updates, and the search engine giant has officially released the results of its December 2024 changes. These updates include adjustments to the Helpful Content System and the December 2024 Spam Update, both of which aim to improve search result quality and combat low-value or harmful content. Here’s a quick breakdown of the key points, what they mean for businesses, and how O’Brien Media can help you stay ahead. Key Highlights of Google’s December 2024 Updates Helpful Content System Update: Google has refined its Helpful Content System to better identify and reward genuinely useful content. It now assesses "helpfulness" at a deeper level, ensuring that content provides actual value to users and is written by knowledgeable authors. Low-quality or AI-generated content that lacks originality or expertise will likely see a drop in rankings. Spam Update: The December 2024 Spam Update focuses on tackling harmful, spammy, or deceptive content. Google has enhanced its systems to detect and penalise sites using black-hat SEO techniques like keyword stuffing, link schemes, and cloaking. Focus on Authoritativeness and Originality: Google’s latest updates reinforce its priority on content that demonstrates expertise, authority, and trustworthiness (E-A-T). Duplicate or syndicated content is more likely to be penalised in favour of unique, well-researched materials. What Does This Mean for Your Website? These updates highlight the need for businesses to focus on producing quality, user-centred content while avoiding outdated or... --- - Published: 2024-12-26 - Modified: 2024-12-26 - URL: https://obrienmedia.co.uk/business/why-relatability-is-the-key-to-winning-over-todays-consumers The world of marketing is always evolving, but one trend is becoming increasingly clear: consumers want brands they can connect with on a personal level. In today’s marketplace, relatability is taking centre stage as one of the most important factors for businesses looking to build strong relationships with their customers. Gone are the days when consumers were solely drawn to businesses that positioned themselves as untouchable authorities. Instead, they’re gravitating toward brands that feel approachable, authentic, and aligned with their values. So, how can your business tap into this trend? Let’s explore why relatability matters and how you can make it part of your marketing strategy. Why Relatability Matters in Modern Marketing While expertise and authority are still important, consumers increasingly prioritise brands that “get” them—brands that feel more human. Today’s customers aren’t just looking for products or services; they’re looking for businesses they can connect with on a personal level. Relatable brands have an edge because they create emotional connections. When a customer feels understood or sees themselves reflected in a brand’s messaging, they’re more likely to trust that brand, recommend it to others, and stay loyal over time. This is especially true for younger generations, such as Millennials and Gen Z, who value authenticity and shared values above traditional, formal advertising. For these audiences, relatability is not just a preference—it’s an expectation. What Makes a Brand Relatable? Relatability isn’t about pretending to be something you’re not. Instead, it’s about finding ways to genuinely connect with your audience by... --- - Published: 2024-12-26 - Modified: 2025-01-26 - URL: https://obrienmedia.co.uk/social-media/kickstart-your-social-media-engagement-for-january-2025 The start of a new year is the perfect time to plan and refresh your social media strategy. Social media is a vital tool for small businesses to stay connected with their audience, build relationships, and remain visible in a competitive market. In January, take the opportunity to engage with your followers by creating meaningful, interactive content that helps set the tone for the year ahead. Keeping your audience engaged ensures they remember your brand and stay loyal to your business. Here are some ideas to make your social media pop this month: January 4: National Trivia Day Engage your followers by sharing industry-related trivia or fun facts about your business. Encourage your audience to share their own trivia in the comments for added engagement. Example Tweet: "Did you know? The UK is home to over 30 UNESCO World Heritage Sites. What trivia can you share today? #NationalTriviaDay" Instagram Post Idea: Share a carousel of fun trivia related to your industry with engaging visuals and captions. January 15: National Hat Day Showcase your team wearing creative hats, or run a contest encouraging followers to share pictures of their favourite hats. You can even tie it back to your brand by offering a prize. Example Tweet: "It’s #NationalHatDay! Show us your best hats and tag us for a chance to win a special prize! " Instagram Post Idea: Post a reel featuring your team members trying on quirky hats with a fun soundtrack. January 17: Ditch Your Resolution Day Share a... --- - Published: 2024-12-23 - Modified: 2024-12-21 - URL: https://obrienmedia.co.uk/wordpress/how-custom-landing-pages-can-transform-your-business-in-2025 In today’s digital landscape, having a strong online presence is no longer optional—it’s essential. But when it comes to running effective marketing campaigns, driving leads, or promoting specific services, one element often gets overlooked: the landing page. While websites are fantastic for giving a comprehensive view of your business, landing pages have a unique role to play. They’re designed to focus on one goal, whether that’s capturing leads, promoting a special offer, or encouraging users to take a specific action. Done right, a landing page can significantly boost the success of your online marketing efforts. Let’s take a closer look at what landing pages are, why they’re important, and how they can help your business thrive in 2025. What Are Landing Pages and Why Are They So Effective? A landing page is a single, standalone webpage designed with one clear objective in mind: conversion. Unlike regular web pages, which often have multiple purposes (like navigation, blogs, and general information), landing pages eliminate distractions and focus entirely on guiding visitors to take a specific action. For example, if you’re running a Google Ads campaign promoting a special offer, sending users to your homepage can overwhelm them with too much information. Instead, a landing page can provide a streamlined experience that encourages them to act—whether that’s filling out a form, clicking a button, or making a purchase. But what makes landing pages so effective? They’re designed with purpose. Every element—headlines, visuals, and call-to-action buttons—is optimised to encourage visitors to do one thing.... --- - Published: 2024-12-21 - Modified: 2024-12-21 - URL: https://obrienmedia.co.uk/google/how-googles-latest-spam-update-impacts-seo-in-2025 As we approach 2025, Google is once again tightening the reins on spammy practices with its latest Spam Update—the final one of 2024. Recently detailed in Search Engine Journal’s article, this update signals Google’s ongoing commitment to ensuring that its search results remain trustworthy and relevant. For businesses and website owners, understanding what this means for SEO is essential to staying ahead in the ever-evolving world of search engine optimisation. What Is Google’s Spam Update? Google regularly releases updates to combat spam in search results. These updates are designed to refine Google’s algorithms to detect and penalise websites that use manipulative or deceptive tactics to rank higher in search engine results. This final spam update for 2024 focuses on: Identifying websites with low-quality content designed to trick users or manipulate rankings. Cracking down on spammy link-building practices, including paid or low-quality backlinks. Enhancing detection of AI-generated content that violates Google’s quality guidelines. While these updates may feel like a headache for some, they’re essential to maintaining the integrity of search results—and they create opportunities for websites that prioritise ethical and high-quality SEO practices. Why This Update Matters for Businesses in 2025 As we move into 2025, Google’s Spam Update reinforces its priorities: delivering a better experience for users and promoting websites that offer genuine value. Here’s why this matters for your business: A Focus on Quality Over Quantity Google’s latest update means that content farms, duplicate content, and AI-generated text without human review are more likely to be flagged and... --- - Published: 2024-12-19 - Modified: 2024-12-19 - URL: https://obrienmedia.co.uk/seo/why-bing-deserves-your-attention-for-seo-in-2025 When we think of search engines, Google usually takes the spotlight. With its dominant market share, Google often feels like the only search engine that matters. However, as we step into 2025, Microsoft’s Bing continues to gain momentum, and it’s time to start giving it the attention it deserves—especially when it comes to SEO. In recent years, Microsoft has been investing heavily in Bing to transform it into a faster, smarter, and more competitive search engine. Their most recent updates, highlighted in Search Engine Journal’s article, demonstrate these improvements. By delivering faster and more precise results, Bing is proving to be a serious contender in the search engine landscape, which businesses need to consider as part of their digital marketing strategy. Why Bing Matters in 2025 While Google undoubtedly dominates the search engine market, Bing holds a significant and growing share of the search market, especially in regions like North America and the UK. It is the default search engine for Microsoft’s products and services, including Windows PCs, Microsoft Edge (the default browser on these devices), and other tools like Microsoft 365. With Windows 11 seeing widespread adoption in both professional and personal environments, Bing’s reach is expanding, making it a key platform for businesses looking to engage with users. Here are a few important reasons why Bing is worth considering: Integration with Microsoft Products: Bing’s integration with tools like Microsoft 365 and AI-enhanced features, such as Bing Chat, makes it a natural choice for professionals and business users. If... --- - Published: 2024-12-15 - Modified: 2024-12-14 - URL: https://obrienmedia.co.uk/social-media/custom-links-pages-a-simple-stylish-solution-for-your-social-media-marketing Social media is all about making connections—whether it’s engaging with your followers, driving traffic to your website, or promoting products and services. But here’s a challenge most businesses face: how do you share multiple links with your audience when most social platforms only allow you to include a single link in your bio? This is where Custom Links Pages from O’Brien Media come in. Designed to work seamlessly with your brand and integrated into your website, they’re the perfect solution for boosting engagement, clicks, and conversions. What Is a Custom Links Page? A Custom Links Page is a sleek and streamlined landing page designed to consolidate all your key links in one place. Instead of constantly updating the link in your bio, you can direct your followers to a single page that houses: Links to your website’s most important pages (services, products, blog posts, etc. ) Social media profiles or external resources Special offers, promotions, or event sign-ups Contact information Think of it as your digital business card, but smarter—and branded to match the style of your website for a cohesive user experience. Why Choose a Custom Links Page Over a Third-Party Option? There are plenty of third-party tools out there offering similar link-in-bio functionality, but they come with limitations: Lack of Branding: Third-party platforms don’t always allow you to customise the design fully, leaving your links looking generic. External Platforms: These tools typically host the links on their own platform, driving traffic away from your website and into their... --- - Published: 2024-12-14 - Modified: 2024-12-14 - URL: https://obrienmedia.co.uk/business/why-a-business-website-makes-the-perfect-gift-for-a-budding-entrepreneur The New Year is often a time for fresh starts, big plans, and bold ambitions—especially for those dreaming of launching their own business. If someone close to you is planning to start a business in 2025, why not give them a gift that could set them up for success? A professionally designed business website is the perfect gift to help a friend or relative hit the ground running, and at O’Brien Media, we’re making it even easier with our gift card options. Here’s why gifting a business website is not only thoughtful but could also be the launchpad for a friend or family member’s entrepreneurial journey. 1. It’s a Gift That Sets Them Apart Starting a new business is exciting, but it also comes with a lot of challenges—one of the biggest being standing out in a crowded market. A professionally designed website is often the first step to creating a credible and memorable brand presence. At O’Brien Media, we specialise in creating stunning, user-friendly websites that are tailored to the unique needs of each business. By gifting a custom-designed website, you’re helping a loved one make a great first impression and giving their business the tools it needs to attract customers from day one. Learn more about our Swindon WordPress Website Design Services and how we can help businesses make their mark online. 2. Perfect for Turning Dreams into Reality Many people dream of starting their own business, but they often feel overwhelmed by the costs involved. By gifting... --- - Published: 2024-12-13 - Modified: 2024-12-13 - URL: https://obrienmedia.co.uk/wordpress/choosing-a-local-web-design-agency-for-your-business When it comes to creating or redesigning a website for your business, choosing the right web design agency is one of the most important decisions you’ll make. With so many options available—ranging from large national agencies to small independent ones—it can be difficult to know where to start. One key consideration that many businesses overlook is the value of working with a local web design agency. If you’re based in Swindon, for example, a local partner like O’Brien Media offers several advantages over larger agencies or those located further afield. Here’s why working with a local agency makes a big difference: 1. Personalised Service and Strong Communication One of the biggest perks of partnering with a local web design agency is the level of personal service you receive. Larger agencies may treat you like just another account number, while a local agency takes the time to get to know you, your business, and your specific goals. Being close by also makes communication much easier—whether that’s meeting in person to brainstorm ideas, discuss feedback, or review progress. At O’Brien Media, for example, we pride ourselves on building strong, lasting relationships with our clients. Because we’re based in Swindon, we’re just around the corner for businesses in the area, meaning you can always pop into our Cheney Manor offices for a coffee and a chat! 2. Better Understanding of Local Markets Local agencies have a unique insight into the area where your business operates. They understand the local economy, culture, and target... --- - Published: 2024-12-07 - Modified: 2024-12-07 - URL: https://obrienmedia.co.uk/business/celebrating-small-business-saturday-uk-2024-with-obrien-media Happy Small Business Saturday, everyone! Here at O’Brien Media, we’re excited to join the millions of people across the UK celebrating and supporting small businesses like ours on this special day, 7th December 2024. As a proud small business based in Swindon, we know firsthand how much of an impact independent businesses can have on their local communities and the wider economy. What is Small Business Saturday? Small Business Saturday UK is an annual campaign that shines a spotlight on the incredible work done by small businesses across the nation. From your local corner shop to innovative digital agencies (like us! ) and everything in between, today is about showing appreciation for the businesses that bring creativity, community spirit, and diversity to our high streets and beyond. The Power of Small Businesses Did you know that small businesses account for 99. 2% of all UK businesses? That’s a staggering figure! According to the Federation of Small Businesses (FSB), there are over 5. 5 million small businesses in the UK, collectively employing over 16 million people and contributing £2 trillion to the economy. These businesses are the lifeblood of local economies, providing jobs, supporting community initiatives, and bringing innovation to their industries. Whether it’s a cosy family-run café or a tech-savvy agency like O’Brien Media, small businesses keep the UK thriving. Why Small Business Saturday Matters Small Business Saturday isn’t just about shopping locally (although that’s a huge part of it! ). It’s about recognising the dedication, hard work, and passion... --- - Published: 2024-12-07 - Modified: 2025-05-15 - URL: https://obrienmedia.co.uk/disability-confident/creating-an-inclusive-environment-with-the-hidden-disabilities-sunflower-scheme At O'Brien Media, inclusivity is at the heart of everything we do. We are proud to announce our commitment to the Hidden Disabilities Sunflower Scheme, a global initiative designed to support and recognise individuals with non-visible disabilities who may need additional understanding, assistance, or time. By joining the Sunflower network, we pledge to take meaningful steps toward creating a more inclusive and welcoming environment for everyone who interacts with us. This commitment complements our ongoing work as a Disability Confident Leader employer, reflecting our dedication to fostering inclusivity in both our workplace and the services we provide. Our Sunflower Scheme Commitment The Hidden Disabilities Sunflower Scheme is a simple yet powerful way to signal support for individuals with non-visible disabilities such as autism, sensory impairments, chronic pain, anxiety, and other physical or mental health conditions that may not be immediately apparent. Here’s how we are incorporating this initiative into our work: 1. Training Our Workforce We are committed to equipping our team with the knowledge and tools needed to support individuals with hidden disabilities. Our aim is to train at least 80% of our current and future employees to: Recognise the Sunflower symbol and understand its significance. Learn about the diverse range of non-visible disabilities it represents. Develop the skills to approach and support individuals wearing the Sunflower with confidence and empathy. This training will help ensure that our team is ready to provide thoughtful, compassionate assistance to anyone who may need it. 2. Promoting Awareness Raising awareness is essential... --- - Published: 2024-12-04 - Modified: 2024-12-11 - URL: https://obrienmedia.co.uk/woocommerce/stay-secure-and-up-to-date-woocommerce-9-4-3-and-9-3-4-are-here If your website runs on WooCommerce, there's exciting news – the latest updates, WooCommerce 9. 4. 3 and 9. 3. 4, have just been released. These updates include crucial security fixes and enhancements to improve performance and protect your online store. At O’Brien Media, we always keep an eye on these updates to ensure your website stays secure, functional, and up to speed. If you’re one of our website support customers, you’ll be glad to know we’ve already taken care of everything for you! Your WooCommerce store has been updated to the latest version, so you don’t need to worry about a thing. You can find the original announcement from WooCommerce here. Why Are These Updates Important? WooCommerce powers a huge number of online stores worldwide, which makes it a popular target for potential vulnerabilities. By keeping WooCommerce up to date, you’re protecting your site from security risks while also benefiting from the latest features and improvements. Here are some key reasons to upgrade: Security Fixes: Protect your customers' data and your store from potential threats. Bug Fixes: Avoid glitches or errors that could affect your store’s functionality. Improved Performance: Speed and efficiency improvements keep your site running smoothly. Not Sure If You’re Covered? If you're not currently on one of our website support plans, it’s vital to ensure your WooCommerce store is upgraded to these latest versions. Outdated plugins and platforms can leave your website vulnerable, which is why regular updates are essential. If you're unsure how to upgrade... --- --- ## Articles - Published: 2025-06-28 - Modified: 2025-06-28 - URL: https://obrienmedia.co.uk/help/giving-us-access-to-your-godaddy-domain-or-account-to-make-changes If you have a domain name with GoDaddy you may need to give our team access to your account to put your website live, to make changes to where your website is hosted, to configure your email or other services. You can give us delegated access to your GoDaddy account, which can be removed whenever you like, without revealing your GoDaddy account information. Just follow the guide on the GoDaddy website to give us delegate access so that we can make any changes that are required. Use the email address content. team@obrienmedia. uk (not . co. uk) so that our account is linked to yours correctly - please note, this email address is only used for account logins and should not be used as a contact address. Please see our contact us page for contact details. --- - Published: 2025-05-26 - Modified: 2025-05-26 - URL: https://obrienmedia.co.uk/help/project-management-terms-what-is-scope-creep Scope creep happens when extra features or changes are added to a website project that weren’t part of the original plan. This can make projects more complicated and lead to unexpected work. Common examples of scope creep: Adding new pages or sections mid-project Requesting extra features like pop-ups or bookings after development has started Changing approved designs during the build How we manage it at O'Brien Media: We clearly define the scope from the start We review and agree on any new requests with you We keep in regular contact so you’re always in the loop Need more detail? Check out our full blog post on scope creep here or download the full PDF here. Download full PDF: What is Scope Creep – and Why Does It Matter for Your Website Project --- - Published: 2025-05-22 - Modified: 2025-05-22 - URL: https://obrienmedia.co.uk/help/what-is-the-the-antibot-global-firewall The AntiBot Global Firewall is designed to protect networks from bot attacks and malicious activities by blocking botnet behavior and communication with command and control centers. Key Features and Functionality Bot Protection: The AntiBot Global Firewall helps in identifying and blocking botnet activities, which can include automated attacks, data scraping, and other malicious behaviors that threaten network security. Configuration and Management: Users can configure the Anti-Bot settings through a management interface, allowing for the creation of specific rules to block unwanted traffic. This includes setting up security policies that define how to handle suspected bot traffic. Integration with Security Solutions: The AntiBot feature can be integrated with other security measures, such as antivirus and threat prevention policies, to provide a comprehensive defense against various types of cyber threats. User-Friendly Interface: Many solutions, such as the Defender security plugin for WordPress, offer a user-friendly interface for managing firewall settings, making it easier for users to implement and maintain security measures without extensive technical knowledge. Benefits Enhanced Security: By blocking bot traffic, organizations can protect sensitive data and maintain the integrity of their systems against automated attacks. Reduced Risk of Data Breaches: The firewall helps in preventing unauthorized access and data exfiltration by malicious bots, thereby reducing the risk of data breaches. Improved Performance: By filtering out bot traffic, the firewall can help improve the overall performance of web applications and services by ensuring that resources are allocated to legitimate users. In summary, the AntiBot Global Firewall is a crucial component in... --- - Published: 2025-04-30 - Modified: 2025-04-30 - URL: https://obrienmedia.co.uk/help/how-to-open-a-password-protected-pdf-in-microsoft-edge Locate the PDF File: Find the PDF file on your computer. It’ll likely be in your Downloads folder or wherever you've saved it. Open with Microsoft Edge: Right-click the PDF file. Choose “Open with” and select Microsoft Edge from the list of applications. Enter the Password: When the file opens in Edge, a password prompt will appear. Type in the correct password and hit Enter or click Submit. View the Document: Once unlocked, you’ll be able to read, scroll through, and print the document directly in Microsoft Edge. Note: Microsoft Edge won’t save the password for future access, so you’ll need to re-enter it each time unless the password is removed using PDF editing software. --- - Published: 2025-03-26 - Modified: 2025-03-26 - URL: https://obrienmedia.co.uk/help/our-servers-are-now-carbon-aware Starting on the 25th July our servers are now carbon aware, meaning that all of the servers that host customer websites, email services, our customer management system, and even our phone system are configured to reduce carbon emissions. With access to regional carbon intensity data, our servers will schedule the installation of updates and scheduled talks like backups and bulk processing of data at specific times of the day (when doing so may result in lower-carbon emissions because a higher proportion of electricity is coming from lower-carbon sources on the National Grid). We've also made some changes to the power settings and other server settings to reduce power usage while maintaining the same high level of service you expect, and deserve to receive, from our hosting platform. --- - Published: 2025-03-25 - Modified: 2025-03-26 - URL: https://obrienmedia.co.uk/help/what-is-the-transaction-to-obrienmedia-uk-or-obrienmedia-uk-card-on-my-bank-statement When debit or refund a card payment your bank statement will show a payment to, or refund from, obrienmedia. uk or obrienmedia. uk/card (or obrienmedi* if your bank doesn't support longer business names). This is a genuine transaction and you can find the associated invoice/payment receipt in Client Connect or you can get in touch for copies of the documents. --- - Published: 2025-02-16 - Modified: 2025-02-16 - URL: https://obrienmedia.co.uk/help/fixed-elementor-broken-after-upgrade-php-fatal-error-uncaught-error-class-elementorscheme_typography Are you seeing your theme displaying blank, or showing a critical error warning, after upgrading Elementor or Elementor Pro. Or Are you seeing this error message on your WordPress site: PHP Fatal error: Uncaught Error: Class 'Elementor\Scheme_Typography' not found We have had a large number of customers report this one recently so thought we would explain it here. Fortunately, this issue is reasonably straight forward. In this case Elementor has removed Elementor\Scheme_Typography in version more recent releases and when the upgrade was released or you auto upgraded to it this error started to occur. Rollback to Elementor 3. 23. 2 The quickest way to get your site operational again is to roll back to Elementor 3. 23. 2 (roll back to the same version of Elementor Pro if you use that). You can use the inbuilt Elementor version control system to roll back using handily archived version of the plugin on Elementor's servers. You can find the Version Control in Elementor > Tools > Version Control To update your Elementor Version, simply head over to the “Elementor” page and click on the “Tools” then the “Version Control” tab and choose 3. 5. 6 from the drop down then click “Save Changes”. Rollback to Elementor 3. 23. 2 That’s it! Your site should now be back up and running. If you're still experiencing issues, make sure to clear any active page caches. If problems persist, check your error log for any new errors that may have appeared. Need a helping hand?... --- - Published: 2025-01-27 - Modified: 2025-03-29 - URL: https://obrienmedia.co.uk/help/brevo-account-access Once enabled, O'Brien Media team members can access and manage your Brevo account. This means streamlined workflows, better collaboration, and enhanced productivity You can download Brevo's guide below to set up partner account access. One Pager Team Member - For Clients This is a beta feature, once enabled,our team members will have the same permissions as the partner user to manage the client account. --- - Published: 2025-01-17 - Modified: 2025-01-17 - URL: https://obrienmedia.co.uk/help/the-importance-of-post-incident-reviews When your website encounters a technical issue, resolving the problem is just the first step. To prevent similar incidents in the future and improve your website’s resilience, conducting a Post-Incident Review (PIR) is essential. This article explains what a PIR is, why it matters, and how O’Brien Media integrates this practice into our services to maintain reliable websites for our clients. What Is a Post-Incident Review? A Post-Incident Review (PIR) is a structured process that takes place after resolving a technical issue. It involves analysing the problem’s root cause, evaluating the response, and outlining measures to prevent future occurrences. Whether the issue is minor or major, PIRs ensure that lessons are learned and improvements are implemented. For an in-depth discussion on the importance of PIRs, please refer to our blog post: The Importance of Post-Incident Reviews for Website Issues. --- - Published: 2024-12-01 - Modified: 2025-01-08 - URL: https://obrienmedia.co.uk/help/moving-your-website-hosting-from-wix-com-to-obrien-media O'Brien Media and Cloudflare To provide the best possible service, we have partnered with Cloudflare - the industry leading DNS and website protection provider, to provide additional services beyond just standard website hosting. Claoudflare protects your website from automated attacks, spammers, and malicious attacks - and at the same time speeds up page load times giving your website visitors a great experience and boosting your rankings in Google search as well! Here’s a step-by-step guide on how to change the DNS records on Wix. com to point to the Cloudflare nameservers so we can manage your hosting and make your new site live. We've also included instructions on transferring your domain name from Wix to us. Step 1: Change DNS Records to Point to CloudflareLog in to your Wix account:Go to Wix. com and log in using your credentials. Access your Domain Settings:Click on “My Sites” from the top menu. Under “Site Actions”, choose “Domains” and select the domain you want to manage. Edit the Nameservers:In the domain settings, find the option for DNS Settings or Advanced Settings. Select “Custom Nameservers” (you may need to confirm this action). Enter the Cloudflare Nameservers:Replace the current nameservers with the nameserver addresses we provide you with, these will end in . ns. cloudflare. comSave the Changes:Click Save or Update to confirm. Please note that DNS updates may take up to 48 hours to fully propagate worldwide. Once this is complete, we’ll be able to take over hosting and make your new website live.... --- - Published: 2024-11-29 - Modified: 2024-11-29 - URL: https://obrienmedia.co.uk/help/mastering-woocommerce-category-image-sizes-a-quick-guide If you’re running an online shop with WooCommerce, you’ve probably noticed how crucial visuals are in creating an appealing and user-friendly store. A significant part of this is making sure your category images are properly sized and optimised. After all, clear and consistent category images can enhance your store's overall appearance and make browsing a breeze for customers. But, if you’re unsure where to start with resizing or adjusting these images, you’re not alone—WooCommerce’s settings can be a bit tricky to navigate! Let’s break it down so you can get those category images looking sharp and professional in no time. Why Does Image Size Matter? Category images are essentially the first thing customers see when navigating your store. Poorly sized, blurry, or stretched images can make your shop look less professional, and no one wants that! Ensuring your images are properly sized: Maintains a clean and polished website design. Improves loading speed (smaller, optimised images load faster). Enhances customer experience by making products easier to browse. WooCommerce gives you control over your category images, but understanding what sizes work best is key to getting it right. What’s the Recommended Size for WooCommerce Category Images? By default, WooCommerce sets its category images to 300x300 pixels (a square aspect ratio). This is a great starting point, but depending on your theme and layout, you may need to tweak it slightly. Here’s what you should consider when setting your image size: Aspect Ratio: Stick to square images (1:1 ratio) for consistency unless your... --- - Published: 2024-11-11 - Modified: 2024-11-11 - URL: https://obrienmedia.co.uk/help/setting-the-mobile-browser-application-color-using-elementor To set the mobile browser application colour (the theme colour shown in the browser tab or when viewing the site on mobile devices) using Elementor, follow these steps: Add Custom Code to Elementor: Navigate to Elementor > Custom Code in your WordPress dashboard. Click on Add New to create a new custom code snippet. Name the snippet something like “Mobile Browser Colour” for easy reference. Insert the Meta Tag: Paste the following code snippet into the code editor: Replace #yourcolorcode with the hex code of the color you want. For example, #ffffff for white or #000000 for black. Placement Settings: Set the Location to Head so that it applies site-wide. Set the Priority to a standard value (e. g. , 10) to ensure it loads properly. Display Conditions: Choose where you want the code to appear. For example, set it to apply to Entire Site if you want it to affect the whole website. Save and Publish: Click Save & Close, then Publish. Test the Change: Visit your site on a mobile device and check the browser tab color to ensure the change has taken effect. Note: Some browsers and devices may cache the old color, so you may need to clear the browser cache or test in an incognito/private browsing window. --- - Published: 2024-09-05 - Modified: 2024-09-05 - URL: https://obrienmedia.co.uk/help/you-may-need-to-use-app-password-message-when-adding-an-account-to-outlook App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as a security layer, preventing the need to share your main account credentials with potentially less secure or unknown applications. We don't use app passwords on our email platform at present, if you see this error message then it may indicate that your email settings are incorrect. Please try deleting and recreating the account in Outlook, being sure to choose "IMAP" as the email server type. --- - Published: 2024-08-04 - Modified: 2024-09-22 - URL: https://obrienmedia.co.uk/help/obrien-media-midas-connector-plugin-for-wordpress The O'Brien Media Midas Connector Plugin for WordPress provides WordPress core, theme, and plugin version information to O'Brien Media's Midas system to provide update notifications and assist in security monitoring of your website. Download to install on WordPress Version: 1. 3 Release date: 22/09/2024 Developer: O'Brien Media (Pembroke Digital Limited) Installation: Log in to WordPress, visit Plugins > Add New Plugin > Choose the plugin file from your computer (downloaded from the above link) > Click Install If upgrading the plugin use the above process and confirm that you wish to replace/upgrade the plugin during the final step. --- - Published: 2024-07-15 - Modified: 2024-07-15 - URL: https://obrienmedia.co.uk/help/how-to-unsubscribe-from-text-messages-in-just-one-step Unsubscribing from O'Brien Media SMS marketing messages To unsubscribe from SMS text message marketing from O'Brien Media just reply to the message with the keyword "STOP" ("UNSUBSCRIBE" works too) - our automated system will then unsubscribe you from all marketing messaging from O'Brien Media (SMS text messages, emails, and post). If you have deleted the message you can send the STOP command to our SMS number, 07860033633. General guidance on unsubscribing from SMS marketing messages If you're looking for general assistance to stop receiving unwanted text messages, the process is quite straightforward. Typically, you can unsubscribe by texting back commands such as "STOP" or "UNSUBSCRIBE. " If those don't work, you might also try "END," "QUIT," or "CANCEL. " Once you've sent the message, the automated system should process your request and you should receive a confirmation that you've been unsubscribed. Occasionally, you might find a link or specific instructions within the text message itself to help you unsubscribe. However, the commands mentioned above are generally effective across most services. It's important to note that this method works best for legitimate sources that provide a way to opt-out. Always be cautious with links in text messages, especially if you're unsure about the sender, as they could be part of a scam. --- - Published: 2024-07-05 - Modified: 2024-07-05 - URL: https://obrienmedia.co.uk/help/handling-unresponsive-registrars-or-domains-registered-to-registrars Transferring a . uk domain can become particularly challenging if your current registrar is unresponsive or if the domain name is registered to the registrar itself. Here’s how to navigate these scenarios: Steps to Take If Your Registrar is Unresponsive: Direct Contact Attempts: Email and Phone: Try reaching out via all available communication channels, including email and phone. Support Tickets: If your registrar has a support ticket system, use it to log your request and keep a record of your communications. Escalate to Nominet: Contact Nominet: If repeated attempts to contact your registrar fail, you can escalate the issue to Nominet, the official registry for . uk domains. Nominet has the authority to change the IPS tag if your registrar is uncooperative. Nominet Support: Visit Nominet’s support page and submit a request for intervention. You may need to provide proof of your attempts to contact the registrar and details about your domain . Formal Complaint: Registrar’s Complaints Procedure: Check if your registrar has a formal complaints procedure and follow it. Nominet Complaints: If the registrar does not respond to your complaint or they don't have a complaints procedure (or you're dealing with a freelancer), you can submit a formal complaint to Nominet. They have a process for handling disputes and can intervene on your behalf . Steps to Take If Your Domain is Registered to Your Registrar: Verify Domain Ownership: WHOIS Lookup: Conduct a WHOIS lookup to verify the registrant information for your domain. If the registrar is listed as... --- - Published: 2024-07-04 - Modified: 2024-09-05 - URL: https://obrienmedia.co.uk/help/resolving-your-email-was-rejected-local The error message you’re encountering indicates that the sending mail server is identifying itself with a . local domain, which is not considered a valid public domain name. As a result, many receiving servers will reject the connection. To resolve this issue, the sending server needs to be configured to use a Fully Qualified Domain Name (FQDN) that matches its public IP address. When a mail server connects to another server to send an email, it introduces itself with a HELO command, which should contain a Fully Qualified Domain Name (FQDN). If the server identifies itself with a . local domain, it’s not considered a valid public domain name, and thus, many receiving servers will reject the connection. To resolve this, the sending server needs to be configured to use an FQDN that matches its public IP address. This can typically be done by setting the FQDN on the send connector1. Additionally, ensure that both the forward and reverse DNS records for the FQDN match the server’s public IP address1. If you have access to the server configuration, you can update the myhostname parameter in the mail server’s configuration file (for example, /etc/postfix/main. cf for Postfix) to reflect the correct FQDN2 or make the required configuration changes if using Plesk³. If you’re not the administrator of the sending server, or the sending server is not managed by O'Brien Media, you should contact the server’s admin and inform them of the misconfiguration so they can make the necessary changes. --- - Published: 2024-05-26 - Modified: 2024-05-26 - URL: https://obrienmedia.co.uk/help/what-does-a-new-reasons-prevent-pages-in-a-sitemap-from-being-indexed-email-from-google-mean A "New reasons prevent pages in a sitemap from being indexed" email from Google typically indicates that the search engine has encountered issues that are preventing certain pages in your sitemap from being indexed. This notification is part of Google's efforts to help webmasters understand and resolve indexing issues, thereby improving the visibility and performance of their websites in search results. Find out more in our blog post, Understanding Google’s “New Reasons Prevent Pages in a Sitemap from Being Indexed” Email --- - Published: 2024-05-25 - Modified: 2024-06-29 - URL: https://obrienmedia.co.uk/help/guide-to-creating-an-account-and-accepting-an-agency-invite-on-meta-business Table of Contents This guide provides a step-by-step process to create an account on Meta Business (formerly Facebook Business) and accept an invitation from a Social Media Marketing agency such as O'Brien Media to manage Facebook and/or Instagram profiles. Step 1: Create a Facebook Account Go to Facebook: Open your web browser and navigate to www. facebook. com. Sign Up: Click on "Create New Account" and follow the prompts to create a personal Facebook account if you don't already have one. Step 2: Set Up Meta Business Account Log in to Facebook: Log in to your personal Facebook account. Go to Meta Business Suite: Navigate to Meta Business Suite. Create Business Account: Click on "Create Account" and fill in the required information, including your business name, your name, and your business email address. Complete Setup: Follow the prompts to complete the setup of your Meta Business Account. Step 3: Accept the Agency Invitation Check Your Email: Look for an email from Meta Business (or Facebook) containing the invitation to manage the Facebook and/or Instagram profiles. Open the Email: Open the email and click on the "Accept Invitation" button. This will redirect you to the Meta Business Suite. Log In (if necessary): If you are not already logged in, you will be prompted to log in to your Facebook account. Review Invitation: Review the details of the invitation from the agency. Accept Invitation: Click "Accept" to confirm that you want to accept the invitation and manage the profiles. Step 4: Configure... --- - Published: 2024-04-18 - Modified: 2024-04-18 - URL: https://obrienmedia.co.uk/help/cisco-spa232d-mobility-enhanced-phone-adapter-admin-guide This guide provides phone operating instructions and feature descriptions for the Cisco SPA232D Mobility Enhanced Phone Adapter. Cisco SPA232D Phone Adapter Administration Guide --- - Published: 2024-04-18 - Modified: 2024-04-18 - URL: https://obrienmedia.co.uk/help/cisco-ip-phone-8841-quick-reference-guide This guide provides phone operating instructions and feature descriptions for the Cisco IP Phone multiline model 8841. Download the Cisco 8841 Quick Reference Guide --- - Published: 2023-12-02 - Modified: 2023-12-02 - URL: https://obrienmedia.co.uk/help/service-status-page We make our service status page, including any past maintenance and service issues, public - it's also hosted outside of our network to ensure that it's always available, even if the worst happens and our hosting platform goes down (in case you didn't know, we put our money where our mouths are - quite literally - in that our webiste is hosted on the same infrastructure that hosts customer websites and email services). https://status. obrienmedia. co. uk --- - Published: 2023-11-22 - Modified: 2023-11-22 - URL: https://obrienmedia.co.uk/help/financing-your-website-design-project-with-paypal We understand that creating a new website or redesigning your existing one is a significant investment. To make this process more manageable for you, we are excited to offer flexible payment options through PayPal - "Pay in 3" and "PayPal Credit". These options allow you to spread the cost of your website project over time, making it easier to budget for this important investment. Option 1: PayPal Pay in 3 How it Works: Pay in 3 lets you split the cost of your website design into three equal, interest-free payments. The first instalment is due at the time of purchase, and the remaining two payments will be billed automatically every month. Benefits: No Interest or Fees: There are no extra costs provided you pay on time. Immediate Project Commencement: Your website design project starts as soon as the first payment is made. Simplicity and Convenience: Manage your payments easily through your PayPal account. Option 2: PayPal Credit How it Works: PayPal Credit is a digital, reusable credit line available on purchases. Depending on the total cost of your project, you may qualify for special financing offers, such as no interest if paid in full within a specified period (e. g. , 6 months). Benefits: Flexible Credit Options: Ideal for larger website projects. Deferred Payment: Gives you the ability to pay over time. Access to Promotional Offers: Depending on the purchase amount, you may be eligible for special financing. Getting Started Choose Your Design Package: Select the website design package that... --- - Published: 2023-11-19 - Modified: 2024-09-05 - URL: https://obrienmedia.co.uk/help/enhancing-team-collaboration-with-sogo-groupware Introduction Welcome to our exploration of Groupware, specifically through the lens of SOGo Groupware, a leading solution we proudly offer to our customers. This article is designed to help you understand the transformative impact Groupware can have on your team's collaboration and communication. What is Groupware? Groupware refers to software solutions aimed at boosting teamwork and cooperation. These tools are crucial in today's interconnected work environments, enabling teams to work together seamlessly, regardless of their physical locations. Key functionalities of Groupware include email management, shared calendars, task management, document sharing, and real-time communication features. Key Benefits of Groupware for Your Team: Enhanced Communication: Streamlined email, messaging, and forums to keep your team connected. Collaborative Workspaces: Tools for sharing, co-authoring, and editing documents collaboratively. Efficient Scheduling: Shared calendars to manage meetings, deadlines, and events effectively. Task Management: Systems to assign and track tasks, improving project oversight. Centralized Contact Management: Easy access and management of contact details. Controlled Access: Customizable permissions and roles to safeguard sensitive information. Why Choose SOGo Groupware for Your Business? SOGo Groupware stands out as an exemplary Groupware solution, offering features that cater to the diverse needs of modern teams: Robust Email Integration: Compatible with various email servers, offering a comprehensive email interface. Shared Calendars and Contacts: Streamlines scheduling and contact management with support for CalDAV and CardDAV. Mobile Accessibility: Full support for mobile devices, ensuring connectivity on the go. User-Friendly Web Interface: A responsive and intuitive interface that simplifies your team's daily operations. Multilingual Support: Catering to... --- - Published: 2023-11-09 - Modified: 2023-11-09 - URL: https://obrienmedia.co.uk/help/covid Reassuring you with the insights and actions that make our plan possible. We’ve always taken health and safety seriously, working with our office landlord to ensure all of our offices have the correct insurance, fire risk assessment, PAT tests and electrical safety certificates. Our risk-based approach has kept our offices clean and safe year after year. But the new normal calls for new measures and, using our existing approach as a foundation, we’ve enhanced our practices and protocols in response. What this means in practice: ELIMINATE – We communicate extensively with teams, partners, and visitors to prevent the virus from entering our premises REDUCE – We run a redesigned operation to reduce the risk of transmission CONTROL – We clean and sanitise to industry-leading standards to control the risk PROTECT – We use PPE across our site when appropriate, work at a distance and remote work to protect our staff and visitors from contamination. --- - Published: 2023-11-07 - Modified: 2024-09-05 - URL: https://obrienmedia.co.uk/help/email-setup-form Use the form below to request new mailboxes/forwarding addresses or changes to existing ones. NamePlease confirm the name on your account with usCustomer numberYour customer number can be found on invoices and receipts, and in the mailbox migration emailAccount Email AddressPlease confirm the email address that we send invoices to for your accountEmail forwardingIf you require only email forwarding - for example sales@example. com to your_email_address@gmail. com this can be set up free of charge and is included in your website hosting package. Please provide the email addresses and destination addresses below. Email addressThis should be an address on your domain nameDestinationThis is where you would like emails delivered toMailboxesUse this section to let us know the mailboxes you require on our Exchange email hosting platform. Mailboxes are charged at £9. 25/month. NameThis will be the sender name for mesagesMailbox addressThis is the main email address for this mailbox and will also be your usernameAlias addresses (one per line)These are addresses that will also be accepted by this mailbox - up to 10 are included with each mailbox. Send Request --- - Published: 2023-10-26 - Modified: 2023-12-05 - URL: https://obrienmedia.co.uk/help/opt-out-of-postal-marketing If you would like to opt-out of postal marketing materials, and you're not an O'Brien Media customer, you can complete the form below using the details on the letter or postcard you've received from us. You can also use this form to let us know that the person we've sent something to no longer lives, or that the business is no longer based, at your address. All fields are required. View our privacy policy, which outlines how we use the personal information provided through our website. Keywords for search: stop post, stop marketing post, stop sending me post --- - Published: 2023-10-25 - Modified: 2023-10-25 - URL: https://obrienmedia.co.uk/help/understanding-website-hosting-for-small-businesses In the digital marketplace, your website acts as your storefront. Just as a physical store needs space to display its products, your website requires space to store its content. This is where website hosting comes into play. What is Website Hosting? Website hosting provides the digital space where all the files that make up your website are stored. These files include your website's content, images, videos, and more. When a visitor types in your website name or clicks on a link to your site, they are directed to this space, allowing them to view your website. Why is Hosting Important for Your Business? Reliability: A good hosting service ensures your website is accessible to visitors at all times. Speed: Quality hosting can improve the loading speed of your website, enhancing user experience. Security: Secure hosting protects your website from potential threats and cyberattacks. Choosing the right website hosting service is crucial for the online success of your small business. It ensures your website is always up and running, providing a seamless experience for your visitors. --- - Published: 2023-10-25 - Modified: 2023-10-25 - URL: https://obrienmedia.co.uk/help/demystifying-dns-for-small-business-owners In the vast world of the internet, every website has a unique address. But how do visitors find your website among billions? Enter DNS, or Domain Name System. What is DNS? DNS acts like the phonebook of the internet. Instead of remembering a series of numbers (IP addresses) for each website, DNS translates easy-to-remember website names (like obrienmedia. co. uk) into these IP addresses. When someone types in a website name, DNS guides their computer to the correct destination by translating the name into the corresponding IP address. Why is DNS Crucial for Your Business? Accessibility: DNS ensures that potential customers can easily find your website using its name. Reliability: A robust DNS system ensures that visitors are always directed to the correct IP address, preventing potential confusion or misdirection. Speed: Efficient DNS resolution means faster website loading times, enhancing user experience. Understanding the role of DNS is essential for any small business owner looking to establish a strong online presence. It ensures that your website is easily accessible and provides a seamless experience for all visitors. --- - Published: 2023-09-25 - Modified: 2024-07-09 - URL: https://obrienmedia.co.uk/help/switching-uk-domain-names-if-the-provider-cant-or-wont-cooperate Customers whose domain name provider isn't able to action a transfer, or has ceased trading, can do this directly if their domain name ends in . UK by following the advice from Nominet, below. Nominet can be contacted on +44 (0) 330 236 9470 with any questions about your . uk domain name (that includes . co. uk, . org. uk, . me. uk, and . uk) You will need to do this directly through the Nominet Online Services at https://www. nominet. uk/go/login. If you cannot log in you will need to reestablish your identity with Nominet in order to regain control of your domain name. The process can be started at https://secure. nominet. org. uk/flows/reestablish-identity. html Once logged in you need to follow the registrar change process which is outlined here. https://help. theukdomain. uk/switch. This link will take you to a video tutorial (included below) and an illustrated step-by-step guide on how to complete the process. Please note, that there is a fee of £10 +VAT to make this change directly with Nominet (paid to Nominet, not O'Brien Media). You will need to request the domain name tag be changed to "TOTALREG" and notify us when it is completed so that we can take on control of your domain name for you. Video from Nominet https://vimeo. com/693887017/5e4db4b867 Contacting Nominet For any . uk domain issues, Nominet is the authoritative body. They provide support and can mediate disputes between registrars and registrants. Visit their transfer guide for more information. Nominet... --- - Published: 2023-09-21 - Modified: 2023-09-21 - URL: https://obrienmedia.co.uk/help/microsofts-new-commerce-experience-nce-licensing-explained Introduction: Microsoft's New Commerce Experience (NCE) is a transformative initiative launched in 2022, aimed at simplifying the way customers purchase and manage licenses through the Cloud Solution Provider (CSP) Program. This change is designed to reduce complexity, offer cost savings for long-term commitments, and introduce additional features, making CSP a viable alternative to the longstanding Enterprise Agreement (EA). This article will delve into the nuances of NCE, its subscription options, and its impact on Microsoft 365 licenses. A Shift in License Management: Microsoft has announced significant changes in the purchase and management of licenses under the CSP Program. The introduction of NCE is set to impact how users purchase Microsoft 365 licenses, offering more flexibility and options to the customers. This initiative is not just about structural changes; it also brings a price increase for various licenses, effective from 1st March 2022, including Microsoft Business Basic, Microsoft 365 Business Premium, Office 365 E1, E3, and E5, and Microsoft 365 E3. Subscription Options under NCE: NCE introduces diverse subscription options, allowing customers to choose the one that best suits their needs. The Monthly Subscription offers flexibility to customers needing to make monthly changes to their Microsoft 365 or Office 365 licenses plans and seat count, albeit at a 20% price increase across all license plans. The 12-Month Subscription locks in the pricing for the entire term, offering protection against any price increases during that time. Lastly, the 36-Month Subscription introduces Multi-Year Pricing, enabling customers to secure 3-year pricing for longer-term licensing... --- - Published: 2023-09-20 - Modified: 2023-09-20 - URL: https://obrienmedia.co.uk/help/how-can-i-merge-a-set-of-csv-files-into-one-file To merge CSV files using the command line, you can use various tools and methods depending on your operating system. Here are two common approaches: Using cat (Linux/Unix/macOS): You can use the cat command to concatenate (merge) CSV files in a terminal. For example, if you have two CSV files named file1. csv and file2. csv and want to merge them into a single file called merged. csv, you can use the following command: bash cat file1. csv file2. csv > merged. csv This command simply combines the contents of file1. csv and file2. csv into merged. csv. Using copy (Windows Command Prompt) or type (Windows PowerShell): On Windows, you can use the copy command in Command Prompt or the type command in PowerShell to merge CSV files. For example:Using Command Prompt: batch copy file1. csv + file2. csv merged. csv Using PowerShell: powershell type file1. csv, file2. csv | Out-File -FilePath merged. csv These commands will also concatenate the contents of file1. csv and file2. csv into merged. csv. Make sure to navigate to the directory where your CSV files are located or provide the full path to the files if they are located in different directories. Additionally, ensure that the CSV files have the same structure (same number and order of columns) for this method to work properly. --- - Published: 2023-09-18 - Modified: 2023-09-18 - URL: https://obrienmedia.co.uk/help/glossary-of-terms-used-in-seo-reporting Below are definitions of the terms used in the SEO Analysis Report to help you better understand the content. These definitions should help clarify the terms used in the report. If you have any more questions or need further clarification, feel free to ask. Glossary of Terms Keyword Analysis Keyword Difficulty: A metric that indicates how hard it would be to rank for a particular keyword on search engine result pages (SERPs). The scale usually ranges from 0 to 100, with higher numbers indicating greater difficulty. Monthly Search Volume: The average number of times a keyword is searched for in a month. This gives an idea of the keyword's popularity. SERP Results: The number of results that appear on the search engine results page for a specific keyword. A high number indicates high competition. Related Keywords: Keywords that are closely related to the main keyword. These can be used for content optimization. On-Page SEO Analysis Duplicate Meta Tags: Having the same meta description or meta keywords on multiple pages. This is considered poor SEO practice. Low Character Count: Indicates that the content on the web page is too short, which can negatively impact SEO. Low Content Rate: Suggests that the content on the website is not rich or comprehensive enough to rank well. No Image Title: Missing titles for images, which is a missed opportunity for SEO and accessibility. SEO Friendly URL: A URL that is easy to read and includes keywords, which is good for SEO. Internal and Outbound... --- - Published: 2023-07-17 - Modified: 2023-07-17 - URL: https://obrienmedia.co.uk/help/how-we-make-better-use-of-our-subject-lines-in-emails At the start of 2022 we started to trial making better use of the subject lines in the emails we send. We started to use "FYI:" at the start of emails containing reports and other "information only" emails, and where some kind of action is required - for example a payment failed, and we send a notification - we would add "Action:" at the start of the email. We've now implemented this more widely and will be rolling it out to emails our team members send, not just automated emails, soon! --- - Published: 2023-07-12 - Modified: 2023-07-12 - URL: https://obrienmedia.co.uk/help/how-can-i-enable-a-sharepoint-user-to-have-editor-access-to-one-specific-page To enable a SharePoint user to have editor access to a specific page, you can follow these steps: Open your SharePoint site and navigate to the specific page where you want to grant editor access. Click on the "Settings" gear icon in the top-right corner of the page and select "Edit. " Once in edit mode, click on the "Page" tab in the ribbon at the top of the page. In the "Page" tab, click on the "Share" button. This will open the sharing settings for the page. In the sharing settings pane, enter the email address or username of the user you want to grant editor access to. As you type, SharePoint will suggest matching users and groups from your organization. Once you have entered the user's email address or username, select the appropriate user from the suggestions or type in the full email address. After selecting the user, you will see a drop-down menu next to their name. Click on the drop-down menu and select "Edit" or "Can Edit" to grant them editor access to the page. Optionally, you can add a message to notify the user about the access change or provide additional instructions. Click on the "Send" button to send the sharing invitation to the user. Once the user receives the invitation and accepts it, they will have editor access to the specific SharePoint page. They will be able to edit the page content, make changes, and collaborate with other users with editor access. Please note... --- - Published: 2023-07-10 - Modified: 2024-06-16 - URL: https://obrienmedia.co.uk/help/count-calls-from-asterisk-dialplan For counting the calls in Asterisk , you can use the Group dialplan function from Asterisk dialplan. To add a call to the group function, use this dialplan applicationSet(GROUP=call_count)To view the call count, use following dialplan applicationNoop(${GROUP_COUNT(call_count)})Below dialplan example shows you how to use the group function to limit the total call count to 10 in your asterisk box exten => _X. ,1,Set(GROUP=call_count) exten => _X. ,n, Noop(Total number of calls : ${GROUP_COUNT(call_count)}) exten => _X. ,n,GotoIf($? continue:hang) exten => _X. ,n(continue),Noop Add your dialplan here to handle calls when the call count is below 11 exten => _X. ,n(hang),Hangup --- - Published: 2023-07-05 - Modified: 2024-07-11 - URL: https://obrienmedia.co.uk/help/claiming-a-tax-deduction-for-a-website-and-or-website-support-uk Creating and maintaining a website is a vital aspect of modern business. Understanding how to claim tax deductions for these expenses can help you manage costs effectively. Here's a comprehensive guide on how you can claim a tax deduction for website-related expenses in the UK. Types of Website Expenses Website expenses can generally be categorised into two types: capital expenditure and revenue expenditure. It's important to understand the difference as it affects how you can claim tax relief. Capital Expenditure Capital expenditure includes the initial costs of creating or acquiring an asset that provides enduring benefits to your business. For websites, this includes: Development Costs: Expenses incurred during the initial creation of the website, such as design and coding. Domain Name: The purchase of a domain name for your business. Hardware and Software: Costs related to hardware and software that enable the website's functionality. These costs are considered capital in nature and qualify for capital allowances (CAs). According to HMRC guidelines, these can be claimed as part of the Annual Investment Allowance (AIA), allowing you to deduct the full amount in the financial year they are incurred . Revenue Expenditure Revenue expenditure covers the day-to-day running costs of your business. For websites, this includes: Maintenance and Updates: Regular updates to content, prices, and other elements of your website. Minor Enhancements: Small improvements that do not extend the life of the website. These costs are treated as revenue expenses and can be deducted from your profits like other business running costs... --- - Published: 2023-03-14 - Modified: 2024-04-18 - URL: https://obrienmedia.co.uk/help/using-elementor-notes Welcome to the Elementor Notes feature support page. Here, we will guide you through everything you need to know about using the Notes feature on your Elementor website. At our website development company, we use Elementor to create and develop custom websites for our customers. As part of our services, we make the Notes feature available to our customers as a way of providing feedback on their new or redesigned websites. What is the Notes feature? The Notes feature is a powerful feature in Elementor that allows you to add notes and reminders to your pages or templates. This feature is handy for Elementor users who collaborate with others on their website projects or for those who wish to keep track of changes they have made to their website. How to add a Note? To add a note, you need to follow these simple steps: Open the page or template you wish to add the note to in Elementor. On the left-hand panel, click on the three-dot menu icon located at the bottom of the panel. From the options that appear, select "Add Note. " A new note box will appear on the page, allowing you to add your note. Type your note into the box and click "Save. " Your note will now appear on the page or template. How to edit or delete a Note? If you need to edit or delete a note, follow these steps: Open the page or template containing the note in Elementor. Click... --- - Published: 2023-01-26 - Modified: 2023-01-26 - URL: https://obrienmedia.co.uk/help/new-style-notification-emails-for-2023 We've recently begun the process of changing the style and content of our notification emails to make them more user-friendly and accessible, and to make them more consistent across our various systems and services. The new style emails have our logo centered at the top, use a standard system font, and include slightly larger text with more concise wording to make their purpose clearer. Emails relating to payments, invoices, and statements now also include a download button to download the document as well as the document attached in PDF format. We welcome any feedback you may have, just drop a line to hello@obrienmedia. co. uk to let us know your thoughts. View an example of a new style notification. --- - Published: 2022-12-12 - Modified: 2023-01-22 - URL: https://obrienmedia.co.uk/help/price-increase We understand that no one likes price increases, and we've done our absolute best to absorb price increases from our suppliers over the past few years, but we've reached a tipping point where we're now seeing price increases from suppliers and partners who, in some cases, only increased prices a few months ago. We've had to begin to pass on some of these cost increases to our customers, much as we would like not to. We've put together the below list of questions and answers that we hope are helpful. These are based mostly on what we would ask any of our suppliers and partners in the event of a price increase, but also include questions we've been asked by customers along with the answer so this is an evolving document. Table of Contents Frequency Asked QuestionsWhen will the price increase take effect? The price increase will be reflected in your next invoice, this, for most customers will be issued on the 1st of January 2023, with payment being collected 10 days before by Direct Debit (this is subject to change due to Bank Holidays and Christmas). Why is a price increase necessary? To be blunt, we have seen price increases ranging from 40% to 230% (yes, two-hundred-and-thirty percent) across all suppliers and could no longer absorb these costs. We have seen increases in everything from office rent and servers, to paper and cleaning products. With larger percentage increases being seen in the hardware and server-intensive parts of our business... --- - Published: 2022-09-23 - Modified: 2024-09-05 - URL: https://obrienmedia.co.uk/help/what-is-email-domain-name-authentication Email authentication is the process of verifying that an email is actually from the sender it claims to be from, and that the email has not been altered or tampered with during transmission. This is important because email is a common target for phishing attacks and other forms of fraud, and it can be difficult for recipients to tell the difference between a legitimate email and a fake one. To address this issue, email authentication methods such as SPF, DKIM, and DMARC have been developed. SPF (Sender Policy Framework) is a simple DNS-based mechanism that allows domain owners to specify which servers are authorized to send email on their behalf. DKIM (DomainKeys Identified Mail) is a more advanced mechanism that uses digital signatures to verify that the message has not been altered during transmission. DMARC (Domain-based Message Authentication, Reporting and Conformance) is a policy framework that helps domain owners and email providers work together to better protect email users from fraudulent messages. Implementing these authentication methods on your domain can help improve your email deliverability, as well as protect your brand reputation and reduce the risk of your emails being marked as spam or rejected altogether. This is especially important if you rely on email for business communications, marketing, or sales. At O'Brien Media, we offer domain authentication services to help businesses ensure that their emails are delivered to the intended recipients. Our team of experts can help you set up SPF, DKIM, and DMARC records on your domain, as... --- - Published: 2022-03-03 - Modified: 2022-03-03 - URL: https://obrienmedia.co.uk/help/what-a-nonce-error-in-wordpress When running a WordPress website, you want to keep it secure so that your forms, content, data, and users are safe from attacks and other malicious activity. One way you can do that is by using nonces. Nonces are one-time tokens designed to protect forms and URLs from certain types of misuse, like Cross-Site Request Forgery (CSRF). Basically, a nonce is generated for a given user in a given context so that it’s unique to not only the WordPress install and user, but to the action, the object of the action, and the time of the action. So let’s say a user opens a post to edit in their WordPress dashboard, then decides to delete it. When submitting the request to delete it, WordPress will verify if a previously generated nonce expected for this exact WordPress install, user, purpose, post, and time period was sent along. It will then decide if the user’s request can be safely processed. If it can’t, then it will return an error message. This error mechanism is designed to prevent repeated, expired, malicious, or otherwise unwanted submissions and requests from being processed on your WordPress website — but it can also prevent real users from submitting forms or completing other actions on your site. In this post, we’ll take a closer look at what a nonce error is and why it occurs, then walk through the different ways you can fix it. While a nonce stands for a “number used once,” WordPress nonces can actually... --- - Published: 2021-08-22 - Modified: 2022-04-04 - URL: https://obrienmedia.co.uk/help/spf-records-for-custom-domains-and-bigcommerce The following addresses how to update a Domain Name Service (DNS) record to use SPF with your custom domain in BigCommerce. To utilise a custom domain, the BigCommerce provider requires an SPF TXT record be added to the DNS record. This TXT record is then used by DNS to recognise email servers allowed to send messages on behalf of your custom/third-party domain. To determine whether a correspondence from the specified domain comes from an authorized messaging server, the recipient system relies on the implemented SPF TXT record. At that point, the message is either accepted, quarantined, or rejected by the email receiving system. To implement SPF authentication for your domain, you will need access to your DNS records in the domain hosting account. Important: If you already have an SPF record, then you should modify that existing record. You must not have more than one SPF record. For convenience, be sure to log in to your BigCommerce account to verify your domain and copy your TXT records. BigCommerce utilises an include mechanism during the set-up process. For example, if you do not have an SPF record on your domain, the following scenario is the most common and would pass SPF: v=spf1 include:_spf. bigcommerce. com ~all If you do already have an SPF record on your domain, simply add the following to it: include:_spf. bigcommerce. com To create an SPF record for your domain name, follow these steps: 1. Log in to your domain host account 2. Navigate to your domain... --- - Published: 2021-06-23 - Modified: 2021-06-23 - URL: https://obrienmedia.co.uk/help/how-we-design-a-website https://www. youtube. com/embed/BX9kNFHYWFI --- - Published: 2021-05-09 - Modified: 2024-09-05 - URL: https://obrienmedia.co.uk/help/adding-a-mail-account-in-apple-mail-mac 1. Open Mail 2. Click Mail in the top menu bar and select "Add Account" 3. Select "Other Mail Account" 4. Type in your name, full email address and password and click "Sign In" 5. This will then bring up an additional menu (don't worry that it says "Unable to verify"): Leave username as "Automatic" Select IMAP Outgoing mail server (SMTP): mail. obrienmedia. co. uk Incoming mail server: mail. obrienmedia. co. uk Click "Sign In 7. Make sure "Mail" is ticked and uncheck "Notes" and "Done" 8. The account should now be added! A note on O’Brien Media server settings Your email server (incoming and outgoing) will be mail. obrienmedia. co. uk Your username will be your email address, in full, and your password will be provided when your email account was created. Once saved, we cannot view passwords, we can however reset them and provide you with a new password. If you want to collect your email on more than one device, or you want to access your email via Webmail and using your phone or laptop, choose IMAP at the type for your new account when setting up your device. --- - Published: 2021-05-09 - Modified: 2024-09-05 - URL: https://obrienmedia.co.uk/help/changing-email-server-addresses-imap-and-smtp-in-apple-mail-mac 1. Open Mail 2. Click Mail in the top menu bar and select "Preferences" 3. Select the "Accounts" tab and select your email account in the left panel 4. On the right, select the "Server Settings" tab and change your IMAP and SMTP settings as needed. Outgoing mail server (SMTP): E. g. serverXX. obrienmediabusiness. co. uk (where “serverXX. obrienmediabusiness. co. uk” is replaced with the server hosting your email). Incoming mail server: E. g. serverXX. obrienmediabusiness. co. uk (where “serverXX. obrienmediabusiness. co. uk” is replaced with the server hosting your email). 5. You can close the window and your email server settings should now be changed! A note on O’Brien Media server settings Your email server (incoming and outgoing) will be in the form “serverX. obrienmediabusiness. co. uk” where the X is the server number your website or email service is hosted on. Your username will be your email address, in full, and your password will be provided when your email account was created. Once saved, we cannot view passwords, we can however reset them and provide you with a new password. If you want to collect your email on more than one device, or you want to access your email via Webmail and using your phone or laptop, choose IMAP at the type for your new account when setting up your device. --- - Published: 2021-03-23 - Modified: 2021-03-23 - URL: https://obrienmedia.co.uk/help/__trashed Background rsync is powerful and easy to use utility to keep files in sync between two servers. The principal way of rsync‘s command structure is to push files from point A to point B. A Basic Example of an rsync Command rsync -vzru /home/location_A/ user@server2. example. com:/home/location_B/ In the command above, files from location_A on a local disk and server is `pushed` to location_B on server2. The flags means the following: v = verbose z = compress r = recurse into directories u = skip files that are newer on the receiver The r is really useful because it means all directories and subdirectories will be copied. u means that it won’t copy files again which are the same as the destination receiver Rsync Example with Custom SSH Port and Preserve Directory Permissions and Attributes rsync -vrzua -e 'ssh -p 34229' /home/location_A/ user@server2. example. com:/home/location_B/ In the above example, two additional flags were added, namely a and -e. These means: -e 'ssh -p PORT' a = archive which preserves permissions The a switch is extremely useful as it will copy all the attributes, e. g. directory permissions and so on. Using rsync in Real Time Typically rsync commands are stored in a CRON to run every XX minutes. If you want continuous rsync, and you are well aware of what it’s going to do to your network traffic, then you need to use an utility called flock because running one rsync if the previous one hasn’t completed will cause problems.... --- - Published: 2021-02-07 - Modified: 2021-02-07 - URL: https://obrienmedia.co.uk/help/userguide-cisco-ip-phone-7970g This guide provides operating instructions and feature descriptions for the Cisco Unified IP Phone 7970G. The Cisco Unified IP phone 7970G is a multiline touch screen phone. About your Cisco 7970G Phone Your Cisco Unified IP Phone 7970G provides touch-screen access, in addition to soft keys and dedicated buttons, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. Userguide for the Cisco 7970G Download the Cisco 7970G User Guide (PDF) --- - Published: 2021-01-31 - Modified: 2024-07-15 - URL: https://obrienmedia.co.uk/help/website-support-services-and-costs-and-charges-relating-to-website-changes-existing-customers Table of Contents Support charges after your website has been completedWe have a flat fee of £70. 00 per hour (as of June 2025), billed per minute* for the tasks that need completing on your website. This charge may differ if you have a website support agreement or a formally agreed support rate as we will bill any additional support time at your support agreement rate, rather than our current rate. This is just another way that we like to thank customers with website support agreements. We may ask for a deposit or payment in advance depending on the standing of your account, any missed or late payments, and how much work we have done together in the past. We will always explain the reason for any deposit or payment in advance if you contact our team. Support time, how we calculate chargesOur services don't contain support time unless formally agreed, this is normally in the form of a website support agreement for a certain amount of support minutes per month. All time our team spends working on requests relating to your website or service with us is chargeable. Any support minutes are billed at the start of the following month. We began more detailed tracking of support time usage in December 2022 and, as of June 2025, we are raising invoices for extra support time manually rather than through our automated systems so that we can take any additional factors into account when raising the invoice for your extra... --- - Published: 2021-01-10 - Modified: 2021-01-10 - URL: https://obrienmedia.co.uk/help/vend-basic-php-api-integration-code This content is not yet available. --- - Published: 2020-12-31 - Modified: 2020-12-31 - URL: https://obrienmedia.co.uk/help/what-is-strong-customer-authentication-sca SCA requires that a customer is authenticated through at least two independent factors when making a card payment: Something the customer knows e. g a PIN or password Something the customer has e. g a mobile phone or card reader. Something the customer is e. g facial recognition or a fingerprint. What types of transactions will be affected? The regulation applies to most card transactions, with a number of key exceptions: Online card payments below £30. Additional security will be required if the customer makes more than five consecutive low-value payments or if the cumulative value exceeds £100. Contactless face-to-face transactions below £50. The cumulative limit of consecutive transactions is £150 and the number of consecutive transactions is limited to five. Mail and telephone orders (MOTO) via a virtual payments gateway Recurring payments such as subscriptions made to the same business for the same amount. Strong Customer Authentication will be required for the initial set up. What does this mean for my customers? This means that customers will be prompted to provide additional information when making certain card payments. The two key payment types affected are face-to-face contactless transactions and online payments exceeding the values shown. How does this affect my business? This means that all businesses accepting face-to-face or online card payments will need to comply with SCA by 14th September 2021. --- - Published: 2020-12-03 - Modified: 2022-03-16 - URL: https://obrienmedia.co.uk/help/d7-can-use-site-name-in-from-header-for-system-e-mails Drupal 7 now has an option to use the site name (i. e. the value of the site_name variable) as the "Display Name" in the From header in system e-mails. For example this would mean the sender might be "Acme Website" as opposed to just the e-mail address alone. In order to avoid disruption, this is not enabled by default for existing sites. New sites will have it enabled by default if they start from a new copy of default. settings. php The feature can be enabled by setting the following variable to TRUE: $conf = TRUE; --- - Published: 2020-11-12 - Modified: 2020-11-12 - URL: https://obrienmedia.co.uk/help/why-is-doing_wp_cron-being-added-to-my-urls This is simply a sign that you have ALTERNATE_WP_CRON defined in your wp-config. php In order to do some background processing (like publishing scheduled posts), WordPress redirects you to the URL with ? doing_wp_cron appended. This is usually triggered by backup plugins such as UpDraft backups or All-In-One WP Migration. wp-config. php If you want to disable this, simply open your wp-config. php file and delete the line containing ALTERNATE_WP_CRON . htaccess Another way to hide this is by managing redirection in the . htaccess file. Options +FollowSymLinks RewriteEngine On RewriteCond %{QUERY_STRING} (^|&)doing_wp_cron= RewriteRule (. *) /$1? Additional Cron This can also be triggered because of an alternate cron job. To work around this, if you have access, you can enable an actual cron process (if your hosting will let you) and disable ALTERNATE_WP_CRON in your wp-config. php. --- - Published: 2020-10-12 - Modified: 2020-12-31 - URL: https://obrienmedia.co.uk/help/what-is-a-pages-file A file with the PAGES file extension is a Pages Document file created by the Apple Pages word processor program. It might be a simple text document or more complex and include several pages with pictures, tables, charts, or more. PAGES files are actually just ZIP files that include not only the document information necessary for Pages but also a JPG file and an optional PDF file that can be used for previewing the document. The JPG file can preview the first page only while the PDF can be used to see the entire document. How to Open a PAGES File Apple's word processor, Pages, is normally used to open PAGES files, and it works only on macOS computers. The same application is available for iOS devices. However, one quick way to view PAGES files in Windows or another operating system is to upload it to Google Drive. --- - Published: 2020-10-03 - Modified: 2020-10-03 - URL: https://obrienmedia.co.uk/help/why-am-i-seeing-a-php-upgrade-message-in-wordpress The cause of this notice is that our firewall doesn't allow connections to 3rd party servers unless absolutely necessary. WordPress tries to make an outgoing connection to send information about your website and our servers to WordPress servers and this is something our firewall prevents. Because of this WordPress "detects" a PHP version of "0" and shows the message. If you wish, we can add some code to your site theme that will prevent the erroneous message from displaying so that you don't need to manually hide it. The message in itself will not affect the operation of your website in any way and we run the latest stable versions of PHP on all of our servers. --- - Published: 2020-07-21 - Modified: 2022-03-16 - URL: https://obrienmedia.co.uk/help/how-to-set-up-google-search-console-for-your-wordpress-website Google Search Console is a free tool that provides you with all kinds of information about how your website appears in Google, which pages are indexed, some of the search terms people are using to find your website, and some of your keyword rankings. To set it up for your WordPress website: 1. Create or sign into your Google account at https://accounts. google. com. 2. Go to https://search. google. com/search-console and click "Log in" or "Start now. " 3. On the left, click the search drop down and choose "Add a property. " 4. Enter your exact website URL, making sure you use https:// if your website is https://, www. if your website has www. and so on. Then click "Continue". 5. Next you'll be asked to verify your ownership of the site. To do this, look at the "Other verification methods" box and click the arrow next to "HTML tag" to display a small snippet of HTML code. Copy the code. 6. Head to your WordPress Dashboard. Install a plugin to add the verification code: i) Install and activate a "Insert headers and footers" plugin by going to Plugins > Add New and using the search box to find a header editing plugin that is compatible with the latest version of WordPress. ii) Go to the plugin's settings page, and paste all the code from step 5 into the header scripts box. iii) Save your changes. 7. Go back to Google Search Console and click "Verify. " 8. Once... --- - Published: 2020-06-17 - Modified: 2024-09-05 - URL: https://obrienmedia.co.uk/help/changing-android-email-settings-for-the-android-email-app This guide will go through the steps required to set up the Android Email app included with most Android phones and tablets, such as those from Samsung, Sony, Motorola, Google and OnePlus. Before you start, make sure you have all of your account details to hand. 1. Getting started First, find your 'Email' app. If you're not sure where to find an app, the best place to look is in the Apps menu. To access the Apps menu, simply swipe from the bottom of the screen to the top. You'll be presented with a list of every app that's on your device. 2. Accessing Your Settings Once you're in 'Email', find and tap the cog in the upper left (see below). An example of a typical Android Email app 3. Accessing your Account You should now be in Email Settings (see below for an example). Tap on the account you want to change. This page shows a list of currently active email accounts 4. Accessing Server Settings At the bottom of the account page under Advanced Settings there is an entry marked Server Settings (see below). Tap that to find the section where you enter your account information. Server settings are right at the bottom of the page 5. Updating Your Server Settings This is the fiddly bit. Enter the email address and username you were given. They should be exactly the same. Then jam your provided password in the next field. Incoming Server: In the IMAP Server field, carefully... --- - Published: 2020-06-10 - Modified: 2021-02-07 - URL: https://obrienmedia.co.uk/help/cisco-ip-phone-6945-user-guide This guide provides phone operating instructions and feature descriptions for the Cisco IP Phone multiline model 6945. The Cisco IP Phone 6945 has four lines. Download the Cisco IP Phone 6945 user guide --- - Published: 2020-06-10 - Modified: 2024-09-05 - URL: https://obrienmedia.co.uk/help/changing-email-server-addresses-on-your-android-device To troubleshoot/edit/check settings, go to (depending on your Android software version and phone): Menu > Settings > Accounts > Email > Settings, and select the corresponding account to edit. or Menu > Settings > Accounts and Backup > Accounts > and select the corresponding account to edit Check for server settings (sometimes labeled Incoming Server and Outgoing Server) and set it to the address advised by our support team. Note: Your server address will be in the form of serverXX. obrienmediabusiness. co. uk where XX is your server number. This is the same server address for POP3, IMAP, and SMTP. The most common settings are shown below: More Settings > Outgoing Mail Server Settings Security Type: SSL (Accept all certificates) Server Port: 465 Username: Use your FULL email address More Settings > Incoming Mail Server Settings Security Type: SSL (Accept all certificates) Server Port: 993 IMAP Path Prefix: Leave blank Security Options Encrypt All: Yes, if problematic select No Sign All: No Key Management: None --- - Published: 2020-06-08 - Modified: 2024-09-05 - URL: https://obrienmedia.co.uk/help/change-or-update-email-account-settings-in-outlook-for-windows Sometimes you need to make a change to your email account settings. If you have a new password, if your email provider has asked you to change settings, or if you're having problems with sending and receiving email, you can change your email account settings through Mail in the Windows Control Panel, or from Outlook. Visit the Microsoft Support Portal for further assistance. --- - Published: 2020-06-08 - Modified: 2020-12-31 - URL: https://obrienmedia.co.uk/help/remote-support You can give our support team remote access to your computer. We'll have full access to your computer using a one time code and will only provide remote assistance while you are sitting at your computer - so you'll see everything we do and can end the remote support session at any time. On your computer, open Chrome. In the address bar at the top, type remotedesktop. google. com/support, and press Enter. Under “Get Support, “ click Download . Follow the onscreen directions to download and install Chrome Remote Desktop. Under “Get Support,” select Generate Code. Copy the code and send it to our support team (either via email, ticket, or over the phone) so that we can have access to your computer. When we enter your access code on the site, you will see a dialog with the support reps e-mail address - this will always end with @obrienmedia. uk. Select Share to allow the support rep full access to your computer. To end a sharing session, click Stop Sharing. The access code will only work one time. If you are sharing your computer, you will be asked to confirm that you want to continue to share your computer every 30 minutes. --- - Published: 2020-06-03 - Modified: 2022-03-22 - URL: https://obrienmedia.co.uk/help/polycom-soundstation-ip330-setup Power up the phone. The IP address will be picked from the DHCP server on your network and will be displayed on the LCD. Open a web browser on your PC and type the SoundStations's IP address in the address field (make sure that your PC and SoundStation are on the same network). This will present you with the configuration web page for the IP330. Click on the SIP link. This will ask for your username and password. The Default Admin Username is Polycom and the Default Admin Password is 456. Enter the Outbound Proxy and Server 1 values provided in your setup email. Press the Submit button and it will save the settings and reboot the unit. When the phone has rebooted, click on Line link and enter the values in Identification section as provided in your setup email. Press the Submit button and it will save the settings and reboot the unit. On rebooting, your phone should have connected to the O'Brien Media VoIP service. To test this dial 17070. You should hear a confirmation message played back to you. --- - Published: 2020-06-01 - Modified: 2022-03-16 - URL: https://obrienmedia.co.uk/help/changing-the-tftp-server-address-of-a-cisco-7937-phone Trivial File Transfer Protocol (TFTP) is the IP address setting used to reboot a phone when the phone requests a download of its configuration file and firmware. To change the TFTP address on the Cisco model 7937 phones, use the following instructions: Press the Globe Button to the left of the keypad. Press 2 for Settings, and then 2 for Network Configuration. If the padlock in the upper right corner of the screen is locked, press * * # to unlock. Scroll to option 15. If it is set to No, press the "Select" soft key. Using the up and down arrows, choose "Enable" and then press the "Select" soft key. Scroll to option 13 and press the "Select" soft key. Use the back arrow soft key ( --- - Published: 2020-05-29 - Modified: 2020-05-29 - URL: https://obrienmedia.co.uk/help/how-to-change-the-default-currency-in-google-analytics The currency setting (or “Currency Displayed As” as it is officially known as) is one of the most frequently forgotten settings that gets missed when setting up a new Google Analytics account. This is fine if you are US based, or sell in US Dollars, as the default is set as “$” . If you live in the UK, or elsewhere in the world that doesn’t trade in Dollars, then you’re going to soon find out that all your revenue metrics are reported Dollars. Don’t worry, this issue can be quickly be resolved! Navigate to the View that you wish to update Once in the main report screen, select “Admin” Make sure the appropriate View is selected and then click “View Settings“: In “View Settings“, locate the “Currency Displayed As” option and select the appropriate currency that us relevant to your region: Click Save. --- - Published: 2020-04-21 - Modified: 2020-04-21 - URL: https://obrienmedia.co.uk/help/signing-your-obrien-media-web-design-contract-with-adobe-sign-on-a-mobile-device Signing your O'Brien Media web design contract, or other documents, is handled via Adobe Sign allowing digital signatures to be used and speeding up the process of contract completion. The below steps show you how to do this on a mobile device. Signing on a mobile device Step 1 First, you'll get an email from your sales contact at O'Brien Media, sent by Adobe Sign. Click the "Review and Sign" button in the email to head over to the Adobe Sign system to review and sign the contract digitally. Step 2 You'll be shown a "Consent to do business electronically" screen before being taken to the contract. This contains two links (in blue) that need to be clicked on to open Adobe Sign's terms and conditions. Click these and review the terms pages. Step 3 Once you've reviewed the Terms of Use and Consumer Disclosure pages they'll show white ticks next to them and a checkbox to confirm you're agreement will be shown. Check the "I agree to the Terms of use... " checkbox and the "Accept" button will be displayed. Click the Accept button and you can proceed to the O'Brien Media contract. Step 4 After accepting the T&C's for Adobe Sign you'll be shown the contract first page - scroll down through the document or click the "Start" button to be taken to the signature section. Step 5 Tap the signature area, as shown, to sign the document. This is shown in more details in the following step...... --- - Published: 2020-04-12 - Modified: 2022-03-22 - URL: https://obrienmedia.co.uk/help/pay Make payment via Client Connect You can log into Client Connect to complete payment against your account or any open invoice. Use the link on your digital invoice You can use the payment link within a payment request email or on your invoice PDF (digital invoice). If there is no payment link this means you need to pay by bank transfer, our account details can be found on the invoice or by emailing billing@obrienmedia. co. uk Get in touch You can also email billing@obrienmedia. co. uk requesting a payment link. Please include your customer number or invoice number in the message. --- - Published: 2020-03-12 - Modified: 2020-03-12 - URL: https://obrienmedia.co.uk/help/what-is-a-cms A content management system or CMS is a software that facilitates creating, editing, organizing, and publishing content. WordPress is a Content Management System, that allows you to create and publish your content on the web. Although it is mostly used for web publishing, it can be used to manage content on an intranet, or in a single computer. WordPress allows users to have full control over the files, documents, as well as the design and display of the content. You don’t have to know a single line of code to publish content using WordPress. The beauty of a good content management system is to allow any user to create and manage their content without any technical know-how. In the earlier days, an average user or a small company had to rely on static HTML sites because they could not afford a content management system which would cost hundreds of thousands of dollars. That problem is now solved. WordPress is open source and free for anyone to use. WordPress is being used in all sort of creative ways. We have seen WordPress being used to power small business websites, blogs, large university websites, portfolios, property listing sites, internal communication systems for companies, web directories, movie databases, application infrastructure base, arcade sites, and basically anything else you can think of. --- - Published: 2020-03-12 - Modified: 2020-03-12 - URL: https://obrienmedia.co.uk/help/how-to-use-whatsapp-using-your-business-landline-number As astounding as it sounds, a special version of WhatsApp can be used to send and receive messages using your landline number. And the best thing about this trick is that you don't have to share your mobile number with strangers if you don't want to. The key to this mystery lies in the business-centric app - the WhatsApp Business ( - launched by the company nearly a year ago in January last year. In case you aren't sure, WhatsApp Business is a special version of WhatsApp that is aimed at helping small businesses reach out to their customers and answer their queries using its platform. To put it simply, you can use WhatsApp's Business app to use to access WhatsApp via your landline. All you need is a smartphone, compatible with WhatsApp and a landline (in working condition of course). Once you have these basic requirements in place, all you need to do is follow these steps: Download the WhatsApp Business app on your smartphones. Open the app, agree to the terms and conditions and tap on the Continue option. Now, a prompt will ask you to select your country code (+44 in case of the UK) and enter your contact number. Enter your landline number here. Remove the '0' from the beginning of your landline number. The app will try to verify the number by sending an OTP (one-time passcode) on your listed contact number. Since it is a landline, you won't be able to see the message.... --- - Published: 2020-03-06 - Modified: 2020-03-06 - URL: https://obrienmedia.co.uk/help/quick-start-guide-for-microsoft-teams You can download a quick start guide fort Microsoft Teams below: Teams Quick Start Guide (PDF) --- - Published: 2020-03-06 - Modified: 2020-03-06 - URL: https://obrienmedia.co.uk/help/microsoft-teams-training-on-youtube You can find a wide range of Microsoft Teams training videos on the Microsoft Teams training channel. --- - Published: 2020-03-04 - Modified: 2020-03-04 - URL: https://obrienmedia.co.uk/help/what-are-ssl-or-digital-certificates SSL or digital certificates are basically small pieces of code created by using sophisticated mathematics that ensures that communication between devices or websites are sent in an encrypted manner, and are therefore secure. They play an essential role in keeping IT infrastructure up and running safely and are issued by certificate authorities, who electronically verify that the certificates are genuine. When issued, these certificates are given an expiration date of anything between a few months and several years. --- - Published: 2020-03-02 - Modified: 2022-03-16 - URL: https://obrienmedia.co.uk/help/transfer-files-directly-between-servers-with-ftp-rush If you need to copy files between two servers, you have a couple of options on how to do so. Many users may download the files from the originating server to the local system first before they upload the contents to the new server. It is not the fastest option but since most file transfer applications don't support server to server transfers, it is one that is often used. FTP Rush is a free program for Windows that is available as a portable version and setup version. It supports direct server to server transfers which is commonly known as FXP (File eXchange Protocol). Servers need to support FXP which is the only requirement to transfer files directly between two servers on the Internet or a local network. The method offers several advantages with speed being the main one. Since you transfer files from one server to another it is usually a lot faster than transferring files from the local system to a server. FTP Rush displays a remote server and a local directory pane by default. Since most users use the program to transfer files from a remote location to the local one or vice versa, it is the obvious choice. The first thing you need to do is switch the local pane to remote as well. This is done with a click on the server icon at the top right of the pane's toolbar. It should read (2) Remote once you have done that. Once you have set both... --- - Published: 2020-03-02 - Modified: 2020-03-02 - URL: https://obrienmedia.co.uk/help/what-are-my-ftp-sftp-login-details-for-my-website-hosting-account You can find your website hosting FTP or SFTP login details in Client Connect by clicking on the website hosting product from the "My products" list. Alternatively please get in touch with our team by email to request these details. --- - Published: 2020-03-02 - Modified: 2022-03-16 - URL: https://obrienmedia.co.uk/help/what-are-my-mysql-or-mariadb-login-details-for-my-website-hosting-account You can find your MySQL or MariaDB login details for any databases on your account in Client Connect by clicking on the website hosting product from the "My products" list, your MySQL or MariaDB databases and login details will be shown under the Databases heading. Alternatively please get in touch with our team by email to request these details. --- - Published: 2020-03-02 - Modified: 2020-03-02 - URL: https://obrienmedia.co.uk/help/how-to-turn-off-caching-using-htaccess Caching enhances the performance of a website. Various instructions in the . htaccess file set headers that instruct browsers to retain files for an extended period. When a site is being modified it is useful to turn caching off so changes are seen immediately. This article provides the necessary code and instructions for turning off caching using . htaccess. ABOUT . HTACCESS The . htaccess file provides a way to give instructions to the Apache and compatible web servers. Caching instructions are often placed in . htaccess. One interesting property of . htaccess is that it reads intructions from top to bottom. If an instruction at the top is contradicted by one farther down, the last one to be read will be the one that is used. This allows us to turn off caching without disturbing any existing instructions simply by putting new instructions at the bottom. When site updates are finished, our additional instructions can be deleted to return the site to normal operation. THE INSTRUCTIONS TO DISABLE CACHING Add this code at the bottom of the . htaccess file to turn off caching. Delete the code to turn caching on again. # DISABLE CACHING Header set Cache-Control "no-cache, no-store, must-revalidate" Header set Pragma "no-cache" Header set Expires 0 ExpiresActive Off FileETag None Header unset ETag Header unset Pragma Header unset Cache-Control Header unset Last-Modified Header set Pragma "no-cache" Header set Cache-Control "max-age=0, no-cache, no-store, must-revalidate" Header set Expires "Thu, 1 Jan 1970 00:00:00 GMT" --- - Published: 2020-03-02 - Modified: 2020-03-02 - URL: https://obrienmedia.co.uk/help/userguide-cisco-ip-phone-7975g This guide provides operating instructions and feature descriptions for the Cisco Unified IP Phone 7975G. The Cisco Unified IP phone 7975G is a multiline touch screen phone. About your Cisco 7975G Phone Your Cisco Unified IP Phone 7975G provides touch-screen access, in addition to soft keys and dedicated buttons, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. Userguide for the Cisco 7975G Download the Cisco 7975G User Guide (PDF) --- - Published: 2020-03-02 - Modified: 2024-09-05 - URL: https://obrienmedia.co.uk/help/configure-mozilla-thunderbird-to-access-your-email-account This tutorial will show you how to set up your email account in Mozilla Thunderbird. Prerequisites You have Mozilla Thunderbird installed on your computer. Step 1 Start Thunderbird and open the setup wizard via File > New > Existing Email Account. Step 2 Enter your name, email address and email password now. Hint: If you do not want your password to be saved, uncheck Save Password. Step 3 Confirm your entries with Continue. Thunderbird now automatically searches for the email servers in the Mozilla ISP database and enters our servers. Step 4 You can now choose whether you want to retrieve your emails via IMAP or POP. Hint: We recommend that you use IMAP, as the emails remain on the server and can be retrieved, for example, on the go with your computer, laptop, or smartphone. --- - Published: 2020-03-01 - Modified: 2024-09-05 - URL: https://obrienmedia.co.uk/help/configure-gmail-on-android-to-access-your-email-account This article will show you how to set up email on the Gmail app for the Android OS. ADD A NEW EMAIL ACCOUNT Open the Gmail app and navigate to the Settings section. Tap Add account. Tap Personal (IMAP/POP) and then Next. Enter your full email address and tap Next. Choose the type of email account you will be using. POP3 will download the emails from the server and store them on your phone. IMAP will store the emails on the server and show a cached copy on your phone. IMAP is best in most cases. Exchange is not supported because it requires a Microsoft Exchange server Enter the password for your email address and tap Next. INCOMING SERVER SETTINGS Username: Enter your full email address Password: Enter the password for your email account Server: This is the address of the server hosting your account. E. g. serverX. obrienmediabusiness. co. uk (where X is the number of the server). Port and Security Type: If you're using POP, choose either: Secure - Port: 995 and Security Type: SSL/TLS (Accept all certificates) Insecure - Port: 110 and Security Type: None If you're using IMAP, choose either: Secure - Port: 993 and Security Type: SSL/TLS (Accept all certificates) Insecure - Port: 143 and Security Type: None (Accept all certificates) Once the settings are entered, tap Next. OUTGOING SERVER SETTINGS Select Require Sign-In. Username: Enter your full email address Password: Enter the password for your email account Server: This is the address of the... --- - Published: 2020-03-01 - Modified: 2022-03-16 - URL: https://obrienmedia.co.uk/help/logging-in-to-your-wordpress-website-developed-by-obrien-media he location of your login page depending on whether you have our Defender security software install. Defender for WordPress customers For Defender customers, you will log in at www. example. com/dashboard (where example. com is your domain name/website address) Non-Defender or standard WordPress customers For non-Defender customers, or customers with a standard WordPress website will log in at www. example. com/wp-admin(where example. com is your domain name/website address) --- - Published: 2020-02-29 - Modified: 2024-08-10 - URL: https://obrienmedia.co.uk/help/what-is-my-ip-address Your IP address is: 83. 223. 113. 185 Please copy and paste the numbers in bold above into your reply to the support request asking for your IP address. --- - Published: 2020-02-29 - Modified: 2025-02-16 - URL: https://obrienmedia.co.uk/help/standard-hosting-features-and-quota-general-scale-of-charges-and-account-fees Table of Contents Service and administration charges Service or reason for the charge Fee A manual payment administration charge This charge covers the costs associated with manually processing your payment and applies to manual payments regardless of the payment method. Max £15. 00/payment Returned Direct Debit/Card Payment administration charge If a payment is returned unpaid by your bank, we may apply this charge to cover our costs. This is also sometimes referred to as an unpaid charge. Max. £35. 00/charge Direct Debit/Card Mandate Cancellation administration charge If you cancel your Direct Debit/Card Mandate without notifying us first, we may charge an administration fee to cover our costs £35. 00/document Dispute fees (payment disputes) This is to cover the initial costs associated with managing dispute evidence submissions, this charge will also include final costs associated with any dispute - formal or otherwise - on a cost recovery basis. Min £35/dispute Postal document charge, e. g. for a postal invoice We communicate with our customers using email to keep costs low. If you would like paper copies of documents, invoices, or payment receipts we advise you to print these yourself as these will be identical to the documents we can send you by post. If you would like printed copies, or if we are unable to make contact with you via email, we may cover our costs by applying this charge. Max £5. 50/document Website hosting and virtual server (VPS, VM) related charges As an O'Brien Media customer you have the option... --- - Published: 2020-02-29 - Modified: 2020-02-29 - URL: https://obrienmedia.co.uk/help/how-do-i-create-a-link-to-open-a-pdf-document-at-a-specific-page HTML pages can contain links that open PDF files within a web browser by using an Adobe Acrobat product (Adobe Acrobat Professional or Standard, Adobe Acrobat 3D, or Adobe Reader) plug-in that is installed into supported versions of Netscape Navigator, Mozilla Firefox, Microsoft Internet Explorer, or Safari (Mac OS). When you open a PDF file in a web browser, the first page of the PDF file will be shown by default. You can add a string into the HTML link so a PDF file opens and jumps to a specified page or set destination. To use either of these two methods, do the following: Open a PDF file to a specific page To target an HTML link to a specific page in a PDF file, add #page= to the end of the link's URL. For example, this HTML tag opens page 4 of a PDF file named myfile. pdf: Note: If you use UNC server locations (\\servername\folder) in a link, set the link to open to a set destination using the procedure in the following section. If you use URLs containing local hard drive addresses (c:\folder\), you cannot link to page numbers or set destinations. With Adobe Acrobat 7. 0 products, a link to a page number works only if you use HTTP or HTTPS locations. UNC server locations will only work if you use the set destinations method outlined in the following section of this document. Open a PDF file to a set destination A destination is the endpoint... --- - Published: 2020-02-29 - Modified: 2025-04-20 - URL: https://obrienmedia.co.uk/help/how-do-i-know-if-a-call-text-or-email-from-obrien-media-is-real Emails and email addresses You can then confirm if the team member is from O'Brien Media by checking their email address, which may include one of the following: @obrienmedia. co. uk @obrienmedia. uk @crm. obrienmedia. co. uk @obrien-media. co. uk Phone calls and phone numbers Phone calls from our team will show one of the following numbers in most cases unless the team member is calling from their direct line, if you are unsure take the representative's name and/or extension number and call our head office on one of the numbers below: We may call you from the following numbers: 01793 239239 (+441793239239, 01793239239) 01793 230654 (+441793230654, 01793230654) 020 3642 6870 (+442036426870, 02036426870) 0117 911 4717 (+441179114717, 01179114717) We may send you SMS text messages from the following SMS only numbers: 07860 033 633 (+447860033633, 07860033633) If you are called by a member of the O'Brien Media team and want to confirm they are a genuine caller you can always call them back by calling any of our numbers and asking for them by name. We have been asked why we have so many phone numbers, the short answer is that we use phone numbers to track our marketing activity - ensuring that we don't waste money on marketing that isn't working. We also have taken on the numbers of businesses that we have acquired over the years, which is why a Swindon based business has London and Bristol numbers! SMS text and WhatsApp messages We send SMS text messages... --- - Published: 2020-02-29 - Modified: 2020-02-29 - URL: https://obrienmedia.co.uk/help/what-is-the-mobile-viewport The viewport is the user's visible area of a web page. The viewport varies with the device and will be smaller on a mobile phone than on a computer screen. Before tablets and mobile phones, web pages were designed only for computer screens, and it was common for web pages to have a static design and a fixed size. Then, when we started surfing the internet using tablets and mobile phones, fixed size web pages were too large to fit the viewport. To fix this, browsers on those devices scaled down the entire web page to fit the screen. This was not perfect! ! But a quick fix. Mobile Viewport Code The basic or standard use code for a mobile viewport meta tag is as follows: The setting content=”width=device-width” instructs the page to match the screen’s width in device independent pixels. As mentioned before, this is most useful in responsive designs as this allows the page to reflow content to match different screen sizes and adjust to the orientation of a phone, landscape or portrait. The setting “initial-scale=1” tells the browser to use an initial zoom scale of 1:1 between the device independent pixels and the CSS pixel settings. This also allows the user to control the zoom level after initial page load. --- - Published: 2020-02-29 - Modified: 2023-03-20 - URL: https://obrienmedia.co.uk/help/bulk-e-mailing-best-practices-for-sender 1. Ensure that the "From:" name reflects who is sending the message. In the same vein, the Subject should be a brief summary of what the message is about, and the message body should clearly and succinctly indicate what the offering, service, or product is about. Examples: OK: From: marketing@shoppershandbag. com Subject: Updated catalog for the Christmas season! NOT OK: From: frank@gmail. com Subject: Catalogs The easier you make it for people to know who you are and what you are doing, the less difficulty you will have delivering through most spam filters. 2. Always include an unsubscribe option in campaign e-mails. Marketing e-mails, especially newsletters, should always include a way of unsubscribing from future e-mails. Example: This email was sent to example@contoso. com by sender@fabrikam. com. Update Profile/Email Address | Instant removal with SafeUnsubscribe™ | Privacy Policy Some senders have this option in the form of requiring recipients to send an e-mail to a certain alias with “Unsubscribe” in the subject. This is not as preferable to the one-click example above. If you do choose to do it this way, ensure that when the link is clicked, all the required fields are pre-populated. 3. Use the double opt-in option for marketing e-mail or newsletter registration. This industry best practice is recommended for use if your company requires or encourages customers to register their contact information in order to access your product or services. Some companies make it a practice to automatically sign up their customers up for marketing e-mails... --- - Published: 2020-02-29 - Modified: 2020-03-02 - URL: https://obrienmedia.co.uk/help/elementor-support-for-obrien-media-clients The vast majority of WordPress websites we design and build incorporate Elementor or Elementor Pro for managing content using a visual editor. For support relating to Elementor and Elementor Pro please visit the Elementor Support and Help Center at https://docs. elementor. com Or view the following articles on our help and support site: Managing Elementor pages on your O'Brien Media website Elementor Live Editor Example - Live View compared to Editor View If you have a website support or maintenance agreement with O'Brien Media you can get in touch with the support team for assistance. --- - Published: 2020-02-29 - Modified: 2024-09-05 - URL: https://obrienmedia.co.uk/help/how-to-view-the-full-message-headers-of-an-email Purpose The purpose of this article is to show how to view the full message headers of an email on Gmail, Microsoft Outlook and Yahoo Mail to aid with diagnosing email related delivery issues. Solution Gmail Open the message in your Gmail inbox. Click the down-arrow in the top-right corner of the message. Click the "Show original" link toward the bottom of the options box. The message will open in a separate window with the full message headers at the top. you can use the "Download original" link to download the message in plain text format with the headers intact. This can then be attached to a new email and sent to support. Microsoft Outlook Open the message in Microsoft Outlook. Click Options (2007) or Tags (2010/2013). You'll see the headers in the "Internet Headers" box. Yahoo Mail Open the email message in your Yahoo Mail inbox. Click the "Full Headers" link located in the lower-right corner of the email message. Note: If instructions for your email program aren't listed above, please check your program's help information for instructions on viewing message headers. --- - Published: 2020-02-29 - Modified: 2023-01-24 - URL: https://obrienmedia.co.uk/help/wordpress-cms-software-updates-for-obrien-media-clients From time to time your WordPress website will need to have software updates installed in much the same way as your computer needs updates in order for it to work at it's best. There are two types of WordPress update: Updates to the "core" WordPress software (like upgrading the version of Microsoft Windows or MacOS on your computer) Updates to WordPress plugins (like updates to your printer drivers or other software that works in conjunction with Microsoft Windows) WordPress plugin updates are released on a monthly basis, or as an when major security issues are found to exist in WordPress plugins. These updates are the most frequently released type of update for WordPress . The other type of updates are WordPress core updates, this is the same as updating your computer from one version of Microsoft Windows (or Mac OS) to the next) - these are released less frequently and come in two forms, feature updates and security updated. Feature upgrades are totally optional and we will let you know (via email) as and when these are available and offer to install them for you. Security upgrades are required under the terms of your website hosting agreement, we will contact you when these are required giving you notice that the upgrade needs to be applied, you can do this yourself or we can take care of the upgrade for you (this is a chargeable service). You can of course upgrade WordPress yourself by visiting the Updates section via your WordPress... --- - Published: 2020-02-29 - Modified: 2022-03-16 - URL: https://obrienmedia.co.uk/help/avoiding-the-the-content-on-this-page-has-either-been-modified-by-another-user-error-in-drupal Error message: "The content on this page has either been modified by another user, or you have already submitted modifications using this form. As a result, your changes cannot be saved. " What does the error mean? Note: Firstly, it's important to note that this error message doesn't denote a problem with your website, but more with the way the website is being accessed or used. The error is slightly misleading and prone to causing confusion (and is subject to review by Drupal maintainers) in that it displays in two possible scenarios, outlined below: A user edits a content page, saves the changes and then uses the back button to navigate back to the editor page, makes additional changes, and saves. Two different users attempt to edit the same content page at the same time. The second user to click the save button will receive this error. The error message is suitable and appropriate for the second scenario but confusing for the first. Basically, it means that the page has been edited without following the proper steps to access the editor screen or the editor screen is being accessed simultaneously from two browser windows/tabs. How to resolve the error: On single user sites only access the editor screen in a single browser window or tab and don't use the browsers "back" button to return to the editor screen (click the "Edit" tab/link if you want to make additional changes. Following those steps will prevent this error from being displayed and... --- - Published: 2020-02-29 - Modified: 2024-09-05 - URL: https://obrienmedia.co.uk/help/email-application-setup-outlook-2016-for-windows To get started: Open Outlook 2016 from your Start menu. If you've never used Outlook before, you'll be prompted to create a new account. Click Add Account under Account Information. From the Add Account screen, you can either continue with Auto Account Setup, or select Manual setup or additional server types at the bottom to set up your account manually. Auto Account Setup Outlook 2016 support Autodiscover; it automatically configures the server settings using just your email address and password. It's that easy! On the Add Account screen, enter the following information: Your Name: Your first and last name or desired display name Email Address: Your email address Password: Your email password Retype Password: Your email password, again Click Next. Outlook will connect to your mail server and auto-configure your settings for a secure IMAP connection. Auto Account Setup If the setup doesn't complete, Outlook will ask you to try again using an unencrypted connection to the mail server. If that doesn't work, choose the option to set up your account manually. Manual Account Setup Autodiscover doesn't work for every email account, but you can always configure Outlook manually. Follow these steps to manually configure your email client: From the Add Account window, select Manual setup or additional server types at the bottom, and click Next. Type your account information: Your Name: Type your first and last name Email Address: Type your email address Account Type: Click the drop-down menu and select IMAP or POP. We recommend IMAP. Mail Servers:... --- - Published: 2020-02-29 - Modified: 2022-03-16 - URL: https://obrienmedia.co.uk/help/elementor-live-editor-example-live-view-compared-to-editor-view The screenshots the below show how our “About us” page looks in the Elementor WordPress editor. The first screenshot shows the "live" about us page, accessible to visitors. The second screenshot shows how the page is initially displayed, in "preview" mode, in the Elementor editor. The final screenshot shows how the page is sectioned, with the blue borders indicating different types of content that can be clicked on to allow editing. "Live" view of the page, visible to visitors Editor preview view, without block borders Editor preview view, with block borders Download as a PDF --- - Published: 2020-02-29 - Modified: 2022-03-22 - URL: https://obrienmedia.co.uk/help/managing-elementor-pages-on-your-obrien-media-website Elementor is a visual page builder plugin for WordPress that we use regularly on websites we develop to enable the creation and editing of web pages in a live, visual way without the website owner needing to write a single line of code. This step-by-step guide walks you through how to create a website using Elementor. https://youtu. be/-TPpwuB6dnI We recommend you watch this 2-minute getting started video, and then try the editor yourself by creating a new page or post and then dragging and dropping elements to create your first page. You can find a full step-by-step guide using the link below to the Elementor website. Read a full step-by-step article --- - Published: 2020-02-29 - Modified: 2022-03-16 - URL: https://obrienmedia.co.uk/help/why-dont-custom-or-specific-website-fonts-web-fonts-always-load Originally "Blink" (the shared technology used in browsers such as Chrome, Firefox, and Safari (on iOS, MacOS, Android and Windows) used fallback fonts installed on the visitors' device if the font loading isn't finished in 3 seconds (an arbitrary number). As of May 2018 Blink now adjusts this timeout adaptively to improve performance on slow connections. Chrome 53, network quality estimator has been used to trigger the intervention on effectively slow networks. This intervention was enabled by default in Chrome 59. Developer tools will show a warning message when the intervention is triggered for each font. Source, Browsers affected --- - Published: 2020-02-29 - Modified: 2025-03-27 - URL: https://obrienmedia.co.uk/help/changing-your-outgoing-smtp-server-address-in-outlook To route your emails through O'Brien Media using Outlook, you will need to change the "Outgoing server (SMTP)" for your email addresses. Then you will be able to send the campaigns you have designed with your own tools, from your usual emailing client. Outlook allows you to use another SMTP relay than your main server. Please review your company’s internal security policy about using an external SMTP relay to send all your email. as it may not be authorised. Before making any changes, please record the current SMTP settings in the event you need to revert back. Once you are in Outlook, go the Tools menu, then Account Settings. Select the email account you want to modify, then click Edit. In the Outgoing server field, enter: server2. obrienmedia. co. uk (the server address will be provided to you by us, or can be found in your welcome email or via Client Connect) Click ’Additional settings’ (or ’More Settings... ’) button, then click the ’Outgoing Server’ tab. Check 'My outgoing server requires authentication'. Enter your Username and Password (these are the same as your incoming email username and password) Click the ’Advanced Options’ tab. and Outgoing Server , specify port 465 and choose the type of encryption SSL. Close by confirming all settings windows and then send a test message to verify that everything works. --- - Published: 2020-02-29 - Modified: 2024-09-05 - URL: https://obrienmedia.co.uk/help/configure-microsoft-outlook-to-access-your-email-account We no longer provide support for Outlook 2013 and earlier due to incompatibility with the latest security standards. The below instructions may work for you, although we will not be able to provide assistance. This guide explains how to configure your Microsoft Outlook 2013 to access your email account. This tutorial was created using Microsoft Outlook 2013. If you are using a different software version, these instructions may differ. Configuration of your email client The steps below can be used to set up email on your Microsoft Outlook 2013. 1. Click the File tab, make sure Info is selected from the left menu and click Add Account. 2. Select Manual setup or additional server types and click Next. 3. Select POP or IMAP and click Next. 4. Fill in your account details (see the screenshot below if you need help with this). Your Name: your name as you wish it to appear on your outgoing email messages E-mail Address: your email address Account Type: select either POP or IMAP from the dropdown list Incoming mail server: E. g. serverX. obrienmediabusiness. co. uk (where "serverX. obrienmediabusiness. co. uk" is replaced with the server hosting your email) Outgoing mail server (SMTP): E. g. serverX. obrienmediabusiness. co. uk (where "serverX. obrienmediabusiness. co. uk" is replaced with the server hosting your email) User name: your email account Password: your email account password Before clicking Next please click More Settings and make sure that the settings are the ones as shown in the next steps.... --- - Published: 2020-02-29 - Modified: 2024-09-05 - URL: https://obrienmedia.co.uk/help/configure-microsoft-outlook-2010-to-access-your-email-account We no longer provide support for Outlook 2013 and earlier due to incompatibility with the latest security standards. The below instructions may work for you, although we will not be able to provide assistance. If you want to set email client in Outlook with SSL (IMAP), it can be done easily. Follow these steps – 1. Outlook 2010 and above: Click the File tab and then click Account Settings. 2. With the E-mail tab selected, click New. 3. Enter the following account settings: > Your Name: your name > E-mail Address: your email address > Password: password for the email address > Retype Password: Retype password > Manually configure server settings: checked 4. Click Next. 5. Choose Internet E-mail as your email service and then click Next. 6. Enter the following email settings: > Your Name: your name > E-mail Address: your email address > Account Type: IMAP > Incoming mail server: Server hostname (Eg: athena. obrienmediabusiness. co. uk, you can get this from your welcome mail or within Client Connect) > Outgoing mail server (SMTP): Server hostname (Eg: athena. obrienmediabusiness. co. uk, you can get this from your welcome mail or within Client Connect) > User Name: your email address > Password: Email address password. > Require logon using Secure Password Authentication (SPA): check this 7. Click the More Settings button. 8. With the General tab selected, enter a name for your mail account. Otherwise, the mail account name defaults to the incoming server name. 9. Click the Outgoing... --- - Published: 2020-02-29 - Modified: 2024-09-05 - URL: https://obrienmedia.co.uk/help/how-to-check-if-a-port-is-blocked-by-my-isp Depending on the operating system of your computer there are different ways to check if a certain port is being blocked by your Internet service provider. We will use port 25 in the examples below, however, the same commands are applicable for any other ports such as 21, 110, 143, 587, etc. Check port 25 in Windows You need to access your Command Prompt. To do so click on the Start menu button -> Run -> type in cmd and then press "Enter". This opens up the command prompt. There, type in the command: telnet yourdomain. com 25 The above command relies on Telnet to test port connectivity. In case telnet is not enabled on your Windows computer please follow these steps: Open “Control Panel“. Go to “Programs“. Select “Turn Windows features on or off ”. Check the “Telnet Client” box. Click “OK“. A new box saying “Searching for required files“ will appear on your screen. When the process is completed, telnet should be fully functional. Check port 25 in Mac OS Open up the Terminal and type in: telnet yourdomain. com 25 Usually the Terminal is located under your Mac HD -> "Applications" directory -> Utilities subdirectory. Check port 25 in Linux Open your Terminal emulator and execute the following command in order to check the connection on port 25 to your website: telnet yourdomain. com 25 Results from the port checks If the test is successful, you should receive a message similar to this one: 220-serv01. XXXXX. com... --- - Published: 2020-02-29 - Modified: 2022-03-16 - URL: https://obrienmedia.co.uk/help/accessing-your-obrien-media-website-analytics-via-matomo-previously-piwik All websites designed and hosted by O'Brien Media come with real-time website visitor analytics powered by Piwik - you can access your website analytics at https://analytics. obrienmedia. co. uk. If you don't have your username and password handy drop us a line on hello@obrienmedia. co. uk and we'll be happy to help. You can find additional information on the Piwik analytics platform on the Piwik website and you can download a brief user guide. --- - Published: 2020-02-29 - Modified: 2020-02-29 - URL: https://obrienmedia.co.uk/help/drupal-cms-software-updates-for-obrien-media-clients From time to time your Drupal website will need to have software updates installed in much the same way as your computer needs updates in order for it to work at it's best. There are two types of Drupal update: Updates to the "core" drupal software (like upgrading the version of Microsoft Windows or macOS on your computer) Updates to Drupal modules (like updates to your printer drivers or other software that works in conjunction with Microsoft Windows) Drupal module updates are released on a monthly basis, or as an when major security issues are found to exist in Drupal modules. These updates are the most frequently released type of update for Drupal. The other type of updates are Drupal core updates, this is the same as updating your computer from one version of Microsoft Windows (or Mac OS) to the next) - these are released less frequently and come in two forms, feature updates and security updated. Feature upgrades are totally optional and we will let you know (via email) as and when these are available and offer to install them for you. Security upgrades are required under the terms of your website hosting agreement, we will contact you when these are required giving you notice that the upgrade needs to be applied, you can do this yourself or we can take care of the upgrade for you (this is a chargeable service). You can of course upgrade Drupal yourself, using the FTP credentials provided in your site user... --- - Published: 2020-02-29 - Modified: 2024-09-05 - URL: https://obrienmedia.co.uk/help/how-to-enable-tls-1-1-and-1-2-in-outlook-on-windows-7 Version 1. 0 of the TLS protocol is not secure. As such it needs to be disabled on servers which want to have a PCI compliance. Our servers are PCI compliant by default, which is why we have disabled TLS 1. 0 on them. On Windows 7 and Windows 8. 0 computers, the applications built on WinHTTP (Windows HTTP Services) such as Outlook, Word, etc. only support TLS 1. 0. As a result of this, if you try to establish a secure connection from your Outlook client to a server, Outlook will throw an error message: "your server does not support the connection encryption type you have specified" In order to resolve this and allow your Outlook to communicate securely to the server using TLS 1. 1 and TLS 1. 2, you have to do the following: Install the Windows update KB3140245, either through Windows Update where it is available as an Optional Update, or download it from the Microsoft Update Catalog (http://www. catalog. update. microsoft. com/search. aspx? q=kb3140245). Download the file MicrosoftEasyFix51044. msi from the following page and install it on your computer: https://support. microsoft. com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-a-default-secure-protocols-in The file is available for download in the section labelled Easy fix on the above mentioned page. If the easy fix option is not suitable for you and you prefer to edit the registry of your computer manually, the article also provides that information in section "How the DefaultSecureProtocols registry entry works". --- - Published: 2020-02-29 - Modified: 2024-09-05 - URL: https://obrienmedia.co.uk/help/setting-up-microsoft-outlook-for-pop3-email-access-with-ssl-tls Setting email client in Outlook with SSL (POP3) doesn’t take much time. You can accomplish this task easily in a couple of simple steps. On the Internet E-mail Settings (POP3) window, enter your information as follows:> Your Name : Your first and last name > E-mail Address: Your email address > User Name : Your email address, again> Account Type: Select POP3 from the drop down > Incoming mail server : Server hostname (Eg : serverX. obrienmediabusiness. co. uk, you can get the hostname from your welcome mail or within Client Connect) > Outgoing mail server (SMTP): Server hostname (Eg : serverX. obrienmediabusiness. co. uk, you can get the hostname from your welcome mail or within Client Connect) > Password : Your email account password Once you have filled in all the filed’s, click “More Settings... ” On the Internet E-mail Settings go to the Outgoing Server tab Select My outgoing (SMTP) requires authentication and leave the default option of Use same settings as my incoming mail server Go to the Advanced tab, and enter the information below:> Incoming server (POP3) : 995 > This server requires an encrypted connection (SSL) : Check this box > Outgoing server (SMTP) : 465 > Use the following type of encrypted connection : Select SSL from the drop down list Once you have completed the filed’s, click OK. Back on the Internet E-mail Settings window click Next. Click Finish. --- ---