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How to Check Your Balance and Invoices in Client Connect

Last updated 2 min read Client Connect

See what you owe, find any invoice and look back over your payments in Client Connect, with a guide to the Billing and Payments page.

Client Connect keeps all your invoices and payments in one place, so you can see exactly where your account stands without digging through your emails. This guide explains the Billing & Payments page. To pay what you owe, see pay an invoice or account balance.

Finding the page

  1. Sign in to connect.obrienmedia.uk.
  2. Open Billing & Payments from the menu. You can also choose View details on the Billing & Payments card on your dashboard, or choose your balance, which is shown at the top right of every page.

The Billing and Payments page, showing the account balance, the amount due and the invoice and payment history table

Your account balance

At the top of the page is your account balance, with the date it is correct to. If there is a Payment due message, this is the amount currently outstanding on your account. Invoices you have not yet paid are marked Unpaid in the list below, and paid invoices are marked Paid. Payment receipts are listed too.

Invoice and payment history

The history table lists everything on your account, newest first. For each line it shows:

  • the date issued and whether it is an invoice or a payment
  • the reference number, which is useful to quote if you contact us
  • the date due for an invoice
  • the amount debited (what you owe) or credited (what you have paid)
  • the payment method, such as card, cheque or cash, for payments
  • the status, such as Unpaid, Paid or Completed

Use the Search box to find an invoice by its reference, date or amount, and the entries menu to show more lines at once.

Upcoming service renewals

Further down, a list shows any services due to renew in the next 30 days, with the renewal price, payment cycle and the date of the next payment, so a renewal is never a surprise. Choose View all services to see everything you have with us. See how to see your products and services.

Good to know

  • Bank transfer payments can take up to 3 working days to be allocated to your account.
  • Support time that is not covered by a support agreement may be subject to additional charges. You can check your time on the Support Usage page.
  • If anything on your account looks wrong, quote the reference number and email [email protected], or open a ticket.

Not sure about anything? Contact us or open a ticket from your Client Connect account and we will be happy to help.

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If it didn’t answer your question, contact our support team or call 01793 239239 and we’ll be happy to help in any way we can.