Email Software and Settings
With your personal email address, you will be prepared for professional communication, whether it is for private or business use. Find out how to set up your email service with O’Brien Media on a variety of devices and software applications.
Sub-topics
All Email Software and Settings articles
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“Cannot send email” and “not valid email address” error on iOS
If you are experiencing problems sending email from an iOS device you may need to enable SMTP authentication to send emails securely from your iOS device.
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“You may need to use an app password” message when adding an account to Outlook
App Passwords are randomly generated one-time use passwords that provide temporary access to your online accounts. Temporary passwords act as a security layer, preventing the need to share your main…
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Adding a Mail account in Apple Mail (Mac)
Your email server will be in the form “serverX.obrienmediabusiness.co.uk” where the X is the server number your website or email service is hosted on.
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Change or update email account settings in Outlook for Windows
Sometimes you need to make a change to your email account settings. If you have a new password, if your email provider has asked you to change settings.
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Changing Android email settings for the Android Email app
This guide will go through the steps required to set up the Android Email app included with most Android phones and tablets.
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Changing email server addresses (IMAP and SMTP) in Apple Mail (Mac)
1. Open Mail 2. Click Mail in the top menu bar and select “Preferences” 3. Select the “Accounts” tab and select your email account in the left panel 4. On the right, select the “Server Settings” tab…
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Changing email server addresses on your Android device
To troubleshoot/edit/check settings, go to (depending on your Android software version and phone): Menu > Settings > Accounts > Email > Settings, and select the corresponding account to edit.
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Changing your outgoing (SMTP) server address in Outlook
To route your emails through O’Brien Media using Outlook, you will need to change the “Outgoing server (SMTP)” for your email addresses. Then you will be able to send the campaigns you have designed…
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Common IMAP server settings (for Client Connect email migration)
Use the details below when configuring IMAP-to-IMAP migrations using our Email Migration tool in Client Connect.
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Configure Gmail on Android to access your email account
This article will show you how to set up email on the Gmail app for the Android OS.
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Configure Microsoft Outlook 2010 to access your email account
We no longer provide support for Outlook 2013 and earlier due to incompatibility with the latest security standards. The below instructions may work for you, although we will not be able to provide…
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Configure Microsoft Outlook 2013 to access your email account
We no longer provide support for Outlook 2013 and earlier due to incompatibility with the latest security standards. The below instructions may work for you, although we will not be able to provide…
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Configure Microsoft Outlook 2016 to access your email account
Outlook 2016 support Autodiscover; it automatically configures the server settings using just your email address and password. It’s that easy! On the Add Account screen…
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Configure Mozilla Thunderbird to access your email account
This tutorial will show you how to set up your email account in Mozilla Thunderbird. You have Mozilla Thunderbird installed on your computer. Start Thunderbird and open the setup wizard via File >…
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Configure your iPhone/iPad “Mail” app to access your email account
If you need to set up your email account manually, make sure that you know the email settings for your account. You can contact us if you are unsure of your O’Brien Media email settings.
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Enhancing Team Collaboration with SOGo Groupware
Welcome to our exploration of Groupware, specifically through the lens of SOGo Groupware, a leading solution we proudly offer to our customers. This article is designed to help you understand the…
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How to check if a port is blocked by my ISP?
Depending on the operating system of your computer there are different ways to check if a certain port is being blocked by your Internet service provider. We will use port 25 in the examples below…
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How to Enable SMTP Authentication for Sending Emails
SMTP authentication is essential for securing your outgoing email and ensuring it is delivered successfully. Most modern email clients support SMTP authentication, and it’s a necessary step for…
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How to enable TLS 1.1 and 1.2 in Outlook on Windows 7
Version 1.0 of the TLS protocol is not secure. As such it needs to be disabled on servers which want to have a PCI compliance. Our servers are PCI compliant by default, which is why we have disabled…
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How to View the Full Message Headers of an Email
The purpose of this article is to show how to view the full message headers of an email on Gmail, Microsoft Outlook and Yahoo Mail to aid with diagnosing email related delivery issues.
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Mailbox and email forwarding request form
Use the form below to request new mailboxes/forwarding addresses or changes to existing ones.
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Managing User Passwords in O’Brien Media Email
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Migrating email from GoDaddy to Microsoft 365 from O’Brien Media
Below is a step-by-step breakdown to ensure a smooth transition from GoDaddy’s email service to Microsoft 365 from O’Brien Media
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Outlook error: “Some of the files in this web page aren’t in the expected location”
If you see this message when creating a new email in classic Outlook for Windows, Outlook is usually trying to load an item used in an HTML email - most often a theme, stationery file, signature…
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Resolving “Your email was rejected because the sending mail server does not identify itself correctly (.local)”
It seems like the issue you’re encountering, related to the error message “Your email was rejected because the sending mail server does not identify itself correctly (.local)”, is related to the mail…