To troubleshoot/edit/check settings, go to (depending on your Android software version and phone):

Menu > Settings > Accounts > Email > Settings, and select the corresponding account to edit.

or

Menu > Settings > Accounts and Backup > Accounts > and select the corresponding account to edit

• Check for server settings (sometimes labeled Incoming Server and Outgoing Server) and set it to the address advised by our support team.

Note: Your server address will be in the form of serverXX.obrienmediabusiness.co.uk where XX is your server number. This is the same server address for POP3, IMAP, and SMTP.

The most common settings are shown below:

More Settings > Outgoing Mail Server Settings

1. Security Type: SSL (Accept all certificates)
2. Server Port: 465
3. Username: Use your FULL email address

More Settings > Incoming Mail Server Settings

1. Security Type: SSL (Accept all certificates)
2. Server Port: 993
3. IMAP Path Prefix: Leave blank

Security Options

1. Encrypt All: Yes, if problematic select No
2. Sign All: No
3. Key Management: None