Website Design and Development Agreement
Where a signed website design and development contract exists between O’Brien Media and the customer the signed and dated contract takes precedent…
Read documentLegal, privacy & compliance
Legal documents, policies and agreements
While we’re a small business, we like to make sure that our customers are informed and that we have the right paperwork to back up the work we do – so we make everything available. It may look like something you’d expect from a multinational, but it’s just another way we keep customers informed and our services transparent.
This page contains links to current agreements for the products and services available through O’Brien Media. To view any of the documents presented on this page, click on the policy/agreement.
Should a signed copy of any agreement be in place, the signed copy will replace the version below.
Service agreements
The terms that apply to our design, support, hosting, SEO and social media services.
Website Support & Maintenance Service Agreement
We’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know what’s…
Read documentWebsite Hosting Service Agreement
This is your O’Brien Media Website Hosting Service Agreement that covers the use of our website hosting and VPS services.
Read documentSearch Engine Optimisation (SEO) Agreement
This is an information of the Search Engine Optimisation Agreement between the customer and O’Brien Media
Read documentWebsite and Client Connect Terms and Conditions
The term “O’Brien Media” or “us” or “we” refers to “O’Brien Media” a trading name of Pembroke Digital Limited, whose registered office is at Suite 4,…
Read documentDomain Name Registration Service Agreement
This document contains our Domain Name Registration Service Agreement, applicable to all domain names registered/managed by O’Brien Media (Pembroke…
Read documentElectronic Signatures and Records Disclosure
Please read the following information, by proceeding forward and signing documents you are agreeing that you have reviewed the following consumer…
Read documentPayments & billing
How billing, renewals and price changes work.
Refer a Friend Programme Terms
Discover O’Brien Media’s Refer a Friend programme. Give £50 off to a friend’s first project (minimum spend £500) and get £50 cash once it’s complete.…
Read documentPolicies
Our support, inclusion and AI usage policies.
Support Policy
As a website design and digital marketing company, we charge for our time, including advice on features and changes to your website outside of an…
Read documentInclusion Policy
This document outlines our approach and commitments to inclusion within O’Brien Media and Pembroke Digital Limited
Read documentAI Usage Policy
Artificial Intelligence (AI) is changing the way many businesses operate—offering new opportunities to automate tasks, improve insights, and work…
Read documentAnti-Slavery Statement – Modern Slavery Act 2015
This statement, made pursuant to section 54(1) of the Modern Slavery Act 2015, sets out the approach taken by O’Brien Media Limited to understand all…
Read documentGender Pay Gap Reports
This is a summary of the requirements to assist with understanding the information we have published. We are required to publish the overall gender…
Read documentBusiness documents
Templates and terms for working together.
Mutual Non-Disclosure Agreement
This Mutual Non-Disclosure Agreement (“Agreement”) is entered into as of the Effective Date defined below by and between…
Read documentSupplier Terms and Conditions
These terms and conditions apply to all supplier arrangements for the supply of goods or services. Provision of goods and/or services by a supplier…
Read documentPrivacy & data
How we look after personal information, cookies and analytics data.
Privacy Policy
This policy sets out how we use and protect any information that you give us when you use this website and the services O’Brien Media provides.
Read documentCookie Policy
Plain English Rewrite This policy has been re-written into Plain English with new policy terms applying from the 9th July 2026. A more detailed…
Read documentWebsite Analytics Data Agreement
The purpose of this DPA is to reflect the parties’ agreement with regard to the processing of personal data.
Read documentData Processing Agreement
We have created this page to house our Data Processing Agreement and Terms and Conditions policy.
Read documentNo documents match your filter. Contact us if you can’t find what you need.
Questions about any of our documents?
Need a signed copy, or have a question about an agreement or policy? Our team will be glad to help.