Service and administration charges
|Service or reason for the charge||Fee|
|A manual payment administration charge
This charge covers the costs associated with manually processing your payment and applies to manual payments regardless of the payment method.
|Returned Direct Debit administration charge
If a Direct Debit payment is returned unpaid by your bank, we may apply this charge to cover our costs. This is also sometimes referred to as an unpaid Direct Debit charge.
|Direct Debit Cancellation administration charge
If you cancel your Direct Debit without notifying us first, we may charge an administration fee to cover our costs
|Dispute fees (payment disputes)
This is to cover the initial costs associated with managing dispute evidence submissions, this charge will also include final costs associated with any dispute – formal or otherwise – on a cost recovery basis.
|Postal document charge, e.g. for a postal invoice
We communicate with our customers using email to keep costs low. If you would like paper copies of documents, invoices, or payment receipts we advise you to print these yourself as these will be identical to the documents we can send you by post.
If you would like printed copies, or if we are unable to make contact with you via email, we may cover our costs by applying this charge.
Website hosting and virtual server (VPS, VM) related charges
As an O’Brien Media customer you have the option of having your website hosted on our servers, our hosting platform is designed to be flexible and is configured to provide fast and stable hosting for your Drupal (or plain HTML) website.
As standard, hosting accounts come with the following for hosting accounts, unless otherwise advised in writing:
- 5 Email Mailboxes (accessible via IMAP, POP3 and SMTP) with SSL/TLS security
- 1GiB Disk Space (Inode limit of 7500)*
- 5GiB monthly data transfer (FTP, website and email traffic to and from your website)
- 1 MySQL database
We have a flexible approach to hosting services and each site is configured independently with no “hard” limits (so your website won’t go offline if you go over your data transfer limit!) – we’ll contact you to discuss upgrading your hosting if this is required. You can access real-time disk space usage statistics for your website via the “Dashboard” link when you are logged in to your website if you are a WordPress Hosting customer with our Midas Connect plugin installed.
We can also offer virtual server hosting, this is where your website is allocated a portion of a server but you have exclusive use of this virtual machine allowing greater control over server resources and fine-tuning of settings to accommodate more specialised website configurations. If you would like any further information about your hosting service please get in touch.
* Disk space, data transfer, and inode quotas are shared between your website and your email accounts.
Additional resources price list
|Add-on||Price (yearly contract)||Price (overages)|
|Additional 1GiB of disk space (standard)||£24.00/year||£3.50/month|
|Additional 0.25GiB of disk space (solid state)||£24.00/year||£3.50/month|
|Additional Email Mailboxes (each)||£6.00/year||not available|
|Additional 1GiB of data transfer||£12.00/year||£3.50/month|
|Additional 10GiB of data transfer||£95.00/year||not available|
|Additional 50GiB of data transfer||£495/year||not available|
|Additional 1 MySQL Database||£24.00/year||not available|
|Increase inode limit||POA|
We’ll send you automated notifications when you’re approaching your quota for any limit, and when you exceed your limit. Please be aware that these notifications are generated daily, with new usage data becoming available between midnight and 03:00, so if you expect to be moving a lot of data to or from your website via FTP or you expect a large spike in visitor traffic to your website you may exceed your allowance before we send you a notification. Invoices for overage charges are raised on the 1st of the month after the overage charge is incurred and requires immediate payment.
WordPress hosting customers who have our Midas Connect plugin installed can monitor disk space, database size, and memory usage in real-time from the WordPress dashboard.
Inode limit increases
If you need to increase the inode limit on your account this will involve upgrading your hosting service to the next level, we may also need to move your website to a different server.
Additional Email Add-Ons
|Domain Name Authentication (one-time setup)
Addition of DKIM, SPF, and DMARC records for your domain name to improve the deliverability of email messages or meet the requirements of some service providers/recipients.
Domain name pricing
|Domain Name Type||Pricing||Billed|
|.co.uk, .org.uk, me.uk, .uk||£54.00||Yearly|
|.com, .net, .org||£64.00||Yearly|