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UK Consumer Price Index (CPI) price adjustments

All services paid for on rolling contracts have an annual price adjustment in line with the UK Consumer Price Index (CPI) plus up to 10% (to cover the cost of service improvements)

The CPI is a widely recognised measure of the UK’s general level of inflation and is used by many industries as a guide on whether to adjust prices, and by how much.

We use the CPI figure published by the Office for National Statistics in March and apply the change in April each year.

The CPI figure published in March 2022 is 5.5%
Note: We did not apply the CPI increase in 2020 or 2021

If you have a service that started on or after 10th October 2012, you’ll see this change from your April bill each year, in line with your terms and conditions, or at a later date if we choose. 

Frequently Asked Questions

How much will prices increase each year?

The actual adjustment is dictated by the CPI rate published by the Office for National Statistics in March each year, and applied from April of that year.

How often will my price increase

You will only be subject to on price increase per financial year (April 1st to March 31st).

Does this price increase void my contract

No. This price increase forms a part of your contract and does not void your contract or count as a material change under UK law.