Payment Terms & Recurring Billing Agreement

Acceptance and Updates

1. Acceptance: By placing an order for a service that is billed on a recurring basis with O’Brien Media (Pembroke Digital Limited), you agree to these payment terms. 

We may update these terms without notice by posting new terms on our website at www.obrienmedia.co.uk/legal.

Payment Methods

2. Accepted Payment Methods: We only accept payment via Credit or Debit Card for recurring billing. No other payment methods are accepted. By adding a credit or debit card to your account you are giving us permission to debit your card for charges relating to the services we provide to you. 

3. No Alternative Payments: We do not accept cheques, postal orders, or any other payment methods unless agreed upon at the time the invoice is issued.

Late Payments and Charges

4. Interest on Late Payments: If your payment is late, we will charge interest from the due date until the payment date. The interest rate will be 8% per year above the Bank of England’s base rate.

5. Postal Document Charges: If we need to send you invoices or other documents by post, we will add the cost of producing and sending these documents to your account as per our published charges.

Refunds and Payment Failures

6. No Pro-Rata Refunds: We do not issue pro-rata refunds for services cancelled before the end of the billing period.

7. Payment Failures: If your chosen payment method fails, you agree that O’Brien Media can attempt to settle your invoice using any other available payment methods on your account.

8. Disputes and Charge-backs: You agree to accept any and all charges related to a charge-back or dispute raised with your card issuer. Should a failed chargeback or dispute result in monetary loss for us you agree to compensate us for any increased cost of doing business.

Price Changes and Service Renewals

9. Price Changes: Unless stated otherwise in a signed contract, we may change your service price due to factors like cost increases, inflation, interest rate changes, and additional costs of providing your service. You will be notified of any price change in your service renewal email and via the renewals section of Client Connect before the new price takes effect.

10. Service Renewals: All services will automatically renew until cancelled by you. We will email you at your primary email address before your service renews. It is your responsibility to cancel services before renewal, as no refund can be made once renewal has occurred. You must notify us at least 28 days before a service is renewed if you wish to cancel it and agree that any service will continue, or payment in lieu of service will be made to us, for any rolling contract period. The cancellation process must be fully completed, and any outstanding amounts paid, before your account can be closed.

Responsibilities and Account Maintenance

12. Company Responsibility: If you, as an officer of a Registered Company or other incorporated entity, engage O’Brien Media for services on behalf of the company, you agree to be personally responsible for complying with all terms of this Agreement if the company cannot or will not do so.

12. Support charges: You agree that you have read, and agree to, our Support Policy and associated terms and conditions, and any terms of any support agreements taken out for your account.

13. Email and Payment Mandate: You must have a valid email address and Card Payment mandate registered to your account at all times. Failure to do so may result in account suspension or additional charges for manual payment processing as per our published charges.

14. Cancelling Payment Mandate: If you cancel your Card Payment mandate, you must immediately notify O’Brien Media and set up a new mandate. Failure to do so may result in account suspension or additional charges for manual payment processing as per our published charges.