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Privacy Policy: Ensuring your privacy is protected

Our commitment to you

This policy sets out how Pembroke Digital Limited trading as O’Brien Media (referred to as “O’Brien Media”) usees and protects any information that you give us when you use this website and the services we provide.

O’Brien Media is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used under this privacy policy.

We’re registered as a data controller the Information Commissioner’s Office, number ZB692196, and process and store your personal information under current data protection legislation.

Your Personal Data

What we need

O’Brien Media will be what’s known as the “Controller” of the personal data you provide to us. We collect basic personal data about you which does not include any special types of information or location-based information. This does however include name, address, email, telephone numbers, website address, etc.

We may combine personal information with other information we collect or obtain about you (such as information we source from our third-party partners), to serve you specifically, such as to deliver a product or service according to your preferences or restrictions or for advertising or targeting purposes in accordance with this privacy policy.

Why we need your personal information

We need to know your basic personal data to provide you with marketing and website development and support services in line with any service agreement or contract you enter into with us. This includes providing you with service quotations and estimates and replying to service-related queries via email or that you submit via the contact forms on our website.

We will not collect any personal data from you we do not need to provide and oversee the services we provide to you or for the purposes outlined on the form or page used to collect the information.

What we do with your personal information

Your personal information is accessible only by our staff in the UK and used to manage your account with us and provide you with the services you contract with us to supply to you.

Where in the world is your information?

The majority of personal information is stored on systems in the UK. But there are some occasions where some of your information may leave the UK either in order to get to another organisation or if it’s stored in a system outside of the European Union.

We have additional protections on your information if it leaves the UK ranging from secure ways of transferring data to ensuring we have a robust contract in place with that third party.

If data is processed outside of the European Union we will ensure that an appropriate Data Processing Agreement is in place and will make them available to you on our website.

What we would also like to do with your information

We would however like to use your name, email address and postal address to inform you of our future offers and similar products. This information is not shared with third parties and you can unsubscribe at any time via phone, email or our website. Please indicate below if this is something you would like to sign up to.

How long we keep your information

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years from the date you last entered into a financial transaction with us, after which time it will be destroyed.

Your information we use for marketing purposes will be kept until you notify us that you no longer wish to receive this information.

How we protect your information

We’ll do all we can to make sure we hold your personal information in a secure way, and will only make them available to those who have a right to see them.

Examples of our security practices include:

  • Encryption, meaning that information is hidden so that it cannot be read without special knowledge (such as a password).
  • Controlling electronic and physical access to systems to stop people who are not allowed to view your personal information from getting access to it
  • Training staff allows to make them aware of how to handle information and how and when to report when something goes wrong
  • Regular testing of our technology and ways of working including keeping up to date on the latest security updates

What are your rights?

If at any point you believe the information we process on you is incorrect you request to see this information and even have it corrected or deleted.

Requesting a copy of your information

You can request a copy of your personal information by emailing [email protected]. We will complete a security check to ensure that you are the account holder. We will process your request within 28 days.

Requesting deletion or correction of your information

You can request deletion of correction of your personal information by emailing [email protected]. We will complete a security check to ensure that you are the account holder. We will process your request within 28 days.


If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection coordinator who will investigate.

If you are not satisfied with our response

If you are not satisfied with our response or believe we are not processing your personal data in accordance with current legislation you can complain to the Information Commissioner’s Office (ICO)

Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, SK9 5AF

Tel: 0303 123 1113. Alternatively, visit ico.org.uk or email [email protected].

Our Data Protection Coordinator:

Our data protection coordinator, Jenny O’Brien, can be reached via email at [email protected], by phone on 01793 239239, or by post at O’Brien Media, GDPR Compliance,  Unit 9, Pembroke Centre, Cheney Manor Ind. Estate, Swindon, SN2 2PQ.

Our ICO registration number is ZB692196, under the name of Pembroke Digital Limited

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