How to Manage Your Payment Cards in Client Connect

If you have a service that renews regularly, such as hosting, a domain name or a support agreement, we need a payment method on file to collect the payment. You can see and update the card we hold in Client Connect, so you do not need to read card details out over the phone.

Seeing your payment methods

1. Sign in to connect.obrienmedia.uk.
2. Open Payment Methods from the menu.

The table shows each card on your account: the payment method, the last four digits of the card number, the card type, whether it is Active, its expiry date and any monthly spend limit. Only the last four digits are shown. Choose Payment terms to read the terms that apply when we take payment from your card.

Adding a new card

1. On the Payment Methods page, choose Manage payment cards.
2. Under Add a New Payment Card, enter your card details in the secure form. When the postcode box appears next to the security (CVV) number, make sure you complete it.
3. Choose Save card.

Your card details are entered into a secure payment form provided by our card payment provider,.

Good to know

• If you have a service billed monthly, quarterly or yearly, such as a support agreement, website hosting or a domain name, you need an active payment method on your account.
• By saving a card you authorise future charges in line with your service agreement, and our payment terms apply.
• Check the expiry date before it passes. Adding a new card in good time stops a renewal failing.
• You can ask us to remove a card at any time by contacting our team.
• To pay an invoice by card, see pay an invoice or account balance.

Not sure about anything? Contact us or open a ticket from your Client Connect account and we will be happy to help.