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How to Check Service Status and Announcements in Client Connect

Last updated 1 min read Client Connect

See planned maintenance, announcements and resolved problems in Client Connect, so you know whether something is down or just being worked on.

If something seems wrong, such as email running slowly, it is worth checking Service Status before you open a ticket. It is a running log of planned maintenance, announcements and problems we have fixed, so you can see at a glance whether we already know about it.

Finding the page

  1. Sign in to connect.obrienmedia.uk.
  2. Open Service Status from the menu.

The Service Status and Announcements page, listing a planned maintenance notice, a new feature announcement and a resolved email delay

What you will see

Each entry has a title, a short description and the date it was posted, and is labelled with its type:

  • Planned Maintenance is work we have scheduled, with the time it will happen and the period it covers. Brief interruptions are possible while it takes place.
  • Announcement covers news about Client Connect, such as new features, and anything that affects your account or website.
  • Resolved shows a problem that has been fixed, so you can see that earlier issues are over.

What to do if you have a problem

  1. Check Service Status first. If the problem is listed, we are on it, and you do not need to do anything.
  2. If it is not listed, open a ticket and tell us what you are seeing.
  3. If your website is down and it is urgent, call us as well as opening a ticket.

Good to know

  • We add new features and improvements to Client Connect regularly, and post what is new as an announcement, so it is worth a look from time to time.
  • You can suggest what we should build next using Feature Suggestions, in the Tools section of the menu.

Not sure about anything? Contact us or open a ticket from your Client Connect account and we will be happy to help.

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If it didn’t answer your question, contact our support team or call 01793 239239 and we’ll be happy to help in any way we can.