A first look at Client Connect: how to sign in, what your dashboard shows, how to update your profile, and how to install it as an app on your phone or computer.
In this article
Client Connect is the online portal our customers use to run their account with us. In one secure place you can see your invoices, raise support requests, check your website’s visitor numbers and much more. It works on your phone, tablet or computer, at any hour. This guide covers the first things to know. You can also read an overview of everything Client Connect does.
Signing in
- Go to connect.obrienmedia.uk in your web browser.
- Enter the email address we have on file for you.
- Sign in with either a password, or a one-time sign-in link that we email to you. The link is handy if you would rather not remember a password.
You choose which of the two you prefer in your profile (see below). If you have not received your invitation, or cannot sign in, get in touch and we will help you.
Your dashboard
The dashboard is the first page you see. It gives you an overview of your account at a glance:
- your current balance and any upcoming renewals
- your open support tickets
- recent activity on your account
Use the menu to move around. What you see depends on the services you have with us, so your menu may differ from another customer’s. If you cannot see a feature you would like, just ask.
Your profile
Open your profile to keep your details up to date and to set how you sign in. You can:
- update your contact details and account preferences
- choose between a password and a one-time email sign-in link
Keeping your contact details current means we can always reach you about renewals and support.
Install Client Connect as an app
You can add Client Connect to your phone, tablet or desktop so it opens in one tap, like an app, from an icon on your home screen. It opens full screen and has shortcuts to the Dashboard, Helpdesk and Balance, and you stay signed in for longer between visits. You will find the option on your Profile page. Your browser may also offer to install it when you visit.
Where to go next
- How to raise and track a helpdesk ticket
- How to read your website statistics
- Pay an invoice or account balance
Not sure about anything? Contact us or raise a ticket from your Client Connect account and we will be happy to help.
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If it didn’t answer your question, contact our support team or call 01793 239239 and we’ll be happy to help in any way we can.