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The Best Apps to Create Great Ecommerce Customer Service (2022)

If you’re running an ecommerce business, providing great customer service is essential to your success. In fact, it can be the deciding factor between a customer returning or becoming a lifelong advocate for your brand. Luckily, there are a number of apps that can help you provide excellent CX and keep your customers happy. In this blog post, we’ll discuss the best apps for CX and how they can help you create great customer service experiences for your ecommerce customers!

What is CX?

CX, or Customer Experience, refers to the impressions and feelings customers have about your company as they engage with your brand.

CX includes everything from the first time a customer hears about your company to the post-purchase support they receive.

In other words, CX encompasses the entire journey a customer takes with your brand.

Creating a great CX for your ecommerce customers is essential to ensuring they have a positive relationship with your company and are likely to return

Why is a customer experience application necessary for my shop?

So, if you’re an ecommerce firm with a long history of operation, you already know that providing a fantastic product isn’t enough to succeed — much less thrive.

Yes, the items you provide have a significant influence on your company’s future success.

However, relying solely on product quality to attract, engage, and retain your ecommerce consumers is not a good idea.

In reality, product quality is no longer the major driver of consumer choice. Today, providing a great overall experience to your ecommerce customers is significantly more essential than it was in previous decades.

In this post, we’ll go through everything you need to know about developing a fantastic ecommerce customer experience in 2022 and beyond to improve client loyalty, customer retention, and ultimately your customer’s lifetime value.

So… what apps do we recommend?


If you’ve ever researched for the finest customer service software, you’ve undoubtedly seen Gorgias on the list. Gorgias has a feature-rich tool that may assist e-commerce company owners in streamlining their customer support procedures, enhancing communication among team members, and saving time responding to consumer inquiries.


ZenDesk is the Goliath of the customer support industry, with over half of the overall help desk market. ZenDesk’s features include multi-channel support, reporting and analytics, multilingual choices, and integration with a variety of applications.


Intercom allows customers to have a better experience by providing personalized touchpoints across familiar platforms like messaging. You can engage your clients while they’re most likely to buy, as well as build connected workflows for repeatable experiences at scale.


Online retailers can use Zendesk to provide genuinely exceptional customer service, wherever they sell. Its AI-powered customer support software minimizes response times so you can focus on growing your business.

What’s next?

Now that you know the importance of CX and have some app suggestions to get you started, it’s time to implement them in your ecommerce business! Give O’Brien Media a call if you need our help!

By utilizing a powerful CX solution, you can provide your consumers with great customer service experiences and increase loyalty, retention, and overall value. Thank you for taking the time to read this!

Did we miss anything? Let us know in the comments below!