In the event of a localised or nationally reported emergency the following steps should be taken by the social media and/or marketing manager.

Social Media

  1. Clear or pause scheduled social media posts as soon as possible.
  2. Do not retweet/share or comment on news – we do not know the impact of the event(s) and it would be inappropriate for us to comment.
  3. For the duration of the incident all social media activity MUST be approved by a director.

Buffer social media scheduling can be disabled by the social media manager using Buffer via the “Schedule” tab for each profile and then deselect all the days of the week to turn them off.

Email Marketing Automation

  • Suspend all email marketing campaigns
  • Suspend all email marketing automation.
  • Suspend all credit control automation.

Log into Midas as an administrator, go to Admin Tools > Automation > Email > uncheck automation tasks

SMS Campaigns

  • Suspend all SMS marketing campaigns.
  • Suspend all SMS marketing automation.
  • Suspend all credit control automation.

Log into Midas as an administrator, go to Admin Tools > Automation > SMS > uncheck automation tasks

Telephone

  1. No comment is to be given on the incident under any circumstances. Refer requests to a director, take down a name and return number for the caller and advise that a director will return their call when available.
  2. If the incident directly impacts our premises, staff, or partners or if there is an unmanageable volume of calls for any reason you can switch to the “emergency” closure message on the main IVR menu. From an internal extension dial 17071-8899 and follow the instructions, from an external line dial the main IVR, dial extension 8899 followed by your remote access pin number.

The emergency recording is as follows:

Thank you for calling O’Brien Media. Due to an incident affecting business operations we are unable to take your call at this time.  For updates please visit our website at obrienmedia.co.uk. Service status announcement as at 15:03 PM on Tuesday 27th July 2021

Customer chat on our website

  1. No comment is to be given on the incident under any circumstances. Customer Chat should be disabled on our by logging in as an administrator or site manager and going to the Customer Chat section – then switch the status to “Disabled” and save the changes. You may need to go to Cache > Clear Cache on the top menu to make the changes visible.

Last updated

Saturday 6th March 2021

Media contact

Chris Grant
O’Brien Media Limited

Phone: 01793 239121 (direct)
Internal: x601
Email: chris.grant@obrienmedia.uk