Month: December 2016

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Use @mentions to get someone’s attention in Outlook 2016

Chris O'Brien December 30, 2016 0 Comments
If you'd like to get someone's attention in an email message or a meeting invite, you can type the @ symbol, followed by their name in the body of the email message or a meeting invite. If you do, not only will their name be highlighted in the message body or invite details, but Outlook will automatically add them to the To line of the email or meeting invite, and they'll see the @ symbol next to...
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Organise Information based on Topics

Do you have tons of Informations and finding a way to categorise all the Information based on Topics? You can assign a category to every article using the Helpdesk Categories which will be on the right end. You can also create a new category using the same option. Categories Template: The categories can be arranged from 3 different layout types for your Kb main page. You can find this in...
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Table Of Contents

Navigation is key in any knowledge/Wiki bases. Your customers/team can now find what they are looking for in a breeze. Automatic TOC: Helpie’s automatic TOC feature automagically adds the headings ( h1, h2, h3, etc ) in your articles into in-page navigation links in the table of contents. You can find the TOC in Dashboard -> Helpdesk -> Helpie Settings -> Components. Full KB TOC: You...
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User Access Restriction

Not every time you may want everyone to see all of your articles. Do you want to restrict access to your content to a certain category of users? User Access tab has settings to control the access to your Knowledgebase for different User roles.  User Access can be found in Dashboard -> Helpdesk -> Helpie Settings -> User Access. User Access Settings: The option with the label: Who...
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Important announcement about your online security

Jenny Howell December 15, 2016 0 Comments
As you may now be aware, an increasing number of websites and online services have recently revealed breaches in their cyber security. In many cases, a user’s email address, username, and password are obtained from one website, and then used to access other websites and services. This is because people tend to use the same username and password for multiple online accounts. To be clear, we...
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