If you'd like to get someone's attention in an email message or a meeting invite, you can type the @ symbol, followed by their name in the body of the email message or a meeting invite. If you do, not only will their name be highlighted in the message body or invite details, but Outlook will automatically add them to the To line of the email or meeting invite, and they'll see the @ symbol next to...
Do you have tons of Informations and finding a way to categorise all the Information based on Topics? You can assign a category to every article using the Helpdesk Categories which will be on the right end. You can also create a new category using the same option.
Categories Template: The categories can be arranged from 3 different layout types for your Kb main page. You can find this in...
Navigation is key in any knowledge/Wiki bases. Your customers/team can now find what they are looking for in a breeze. Automatic TOC:
Helpie’s automatic TOC feature automagically adds the headings ( h1, h2, h3, etc ) in your articles into in-page navigation links in the table of contents. You can find the TOC in Dashboard -> Helpdesk -> Helpie Settings -> Components.
Full KB TOC:
You...
Not every time you may want everyone to see all of your articles. Do you want to restrict access to your content to a certain category of users?
User Access tab has settings to control the access to your Knowledgebase for different User roles.
User Access can be found in Dashboard -> Helpdesk -> Helpie Settings -> User Access.
User Access Settings: The option with the label: Who...
As you may now be aware, an increasing number of websites and online services have recently revealed breaches in their cyber security. In many cases, a user’s email address, username, and password are obtained from one website, and then used to access other websites and services. This is because people tend to use the same username and password for multiple online accounts. To be clear, we...
Recently, Instagram announced that links are going to start appearing in Instagram Stories. Here’s what's known so far: Instagram is ending the linkless existence of verified users first. Verified users will be able to add links in Instagram’s Snapchat-like “Stories” feature. Style and form will be limited though. Major brands, celebrities, and Influencers get links first. You have to use...
The smart use of branded 2017 wall planners will keep you at the forefront with your clients and promote your brand to everyone in their office for a whole year. With prices starting from £33.60 for 10 and discounts for larger quantities they are one of the most cost effective business promotional items and make great giveaways at events and to send out to customers as a "thank you" gift this...
Summary We’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something...
Friday (4th November 2016) saw a blog post from Google outlining a search algorithm change that will be the final nail in the coffin of non-responsive and non-mobile friendly websites. Google have previously only used the mobile-friendliness of a website to determine which sites are shown to mobile users. If your site isn’t mobile friendly but a competitor is there’s a good chance that...
Mobile Push Notifications for OneDrive for Business and SharePoint are now features of Microsoft's Office 365 solution. The new functionality is being rolled our to all customers and Microsoft expect to have this rollout completed by December 31, 2016. This new feature will allow Office 365 users to receive mobile push notifications when other people share files and folders with them from...
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