Year: 2016

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Use @mentions to get someone’s attention in Outlook 2016

Chris O'Brien December 30, 2016 0 Comments
If you'd like to get someone's attention in an email message or a meeting invite, you can type the @ symbol, followed by their name in the body of the email message or a meeting invite. If you do, not only will their name be highlighted in the message body or invite details, but Outlook will automatically add them to the To line of the email or meeting invite, and they'll see the @ symbol next to...
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Organise Information based on Topics

Do you have tons of Informations and finding a way to categorise all the Information based on Topics? You can assign a category to every article using the Helpdesk Categories which will be on the right end. You can also create a new category using the same option. Categories Template: The categories can be arranged from 3 different layout types for your Kb main page. You can find this in...
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Table Of Contents

Navigation is key in any knowledge/Wiki bases. Your customers/team can now find what they are looking for in a breeze. Automatic TOC: Helpie’s automatic TOC feature automagically adds the headings ( h1, h2, h3, etc ) in your articles into in-page navigation links in the table of contents. You can find the TOC in Dashboard -> Helpdesk -> Helpie Settings -> Components. Full KB TOC: You...
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User Access Restriction

Not every time you may want everyone to see all of your articles. Do you want to restrict access to your content to a certain category of users? User Access tab has settings to control the access to your Knowledgebase for different User roles.  User Access can be found in Dashboard -> Helpdesk -> Helpie Settings -> User Access. User Access Settings: The option with the label: Who...
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Important announcement about your online security

Jenny Howell December 15, 2016 0 Comments
As you may now be aware, an increasing number of websites and online services have recently revealed breaches in their cyber security. In many cases, a user’s email address, username, and password are obtained from one website, and then used to access other websites and services. This is because people tend to use the same username and password for multiple online accounts. To be clear, we...
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Links are coming to Instagram, but only for verified users

Jenny Howell November 29, 2016 0 Comments
Recently, Instagram announced that links are going to start appearing in Instagram Stories. Here’s what's known so far: Instagram is ending the linkless existence of verified users first. Verified users will be able to add links in Instagram’s Snapchat-like “Stories” feature. Style and form will be limited though. Major brands, celebrities, and Influencers get links first. You have to use...
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Branded wall planners

Get your business with Branded wall planners

Chris O'Brien November 23, 2016 0 Comments
The smart use of branded 2017 wall planners will keep you at the forefront with your clients and promote your brand to everyone in their office for a whole year. With prices starting from £33.60 for 10 and discounts for larger quantities they are one of the most cost effective business promotional items and make great giveaways at events and to send out to customers as a "thank you" gift this...
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Mobile is the new black: Google piles on the pressure for mobile-friendly websites

Chris O'Brien November 07, 2016 0 Comments
Friday (4th November 2016)  saw a blog post from Google outlining a search algorithm change that will be the final nail in the coffin of non-responsive and non-mobile friendly websites. Google have previously only used the mobile-friendliness of a website to determine which sites are shown to mobile users. If your site isn’t mobile friendly but a competitor is there’s a good chance that...
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Microsoft’s mobile push notifications

Chris O'Brien September 21, 2016 0 Comments
Mobile Push Notifications for OneDrive for Business and SharePoint are now features of Microsoft's Office 365 solution. The new functionality is being rolled our to all customers and Microsoft expect to have this rollout completed by December 31, 2016. This new feature will allow Office 365 users to receive mobile push notifications when other people share files and folders with them from...
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What are effects of not updating your site?

Chris O'Brien September 02, 2016 0 Comments
Previously, we've covered why it's essential to keep your WordPress website, plugins and themes up to date and the same rules apply to sites running any content management system (Drupal, Zencart, Joomla!, etc) but what if you don't? What, aside from the security implications, are there for your website? First of all, you're going to have to update your website software at some point, let...
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