You will receive an automated confirmation that we have received your message shortly.
Please read the below information, it explains how we handle enquiries and what to do if you need to let us know something else relating to your question.
We’ll give your enquiry a case number
Your confirmation message will include a “case number”, this is how we track enquiries and you can give us this number if you call the team on the phone and we’ll be able to find the details of your enquiry quickly and easily.
The confirmation email will include a unique reply address, please don’t alter this address when replying as that will prevent your message from being added to the conversation (and the team member handling your enquiry won’t be notified immediately that you have replied).
Have something to add?
You can reply to the confirmation email with any additional information you’d like us to know – for example, any error messages if your enquiry is support-related or any additional questions about our services if it’s a sales question.
Are you an existing customer?
If you are an existing O’Brien Media customer your enquiry won’t automatically be linked to your account, so it won’t be visible in Client Connect right away, we’ll perform some quick security checks and manually link your message to your account. Don’t worry, this won’t delay us replying to your message.
Is it urgent?
You can always call our team on 01793 239239 for assistance if your enquiry is urgent. If the team is busy you can leave a message and the next available team member will cal you straight back.
