In the event of a localised or nationally reported emergency the following steps should be taken by the social media and/or marketing manager.
Social Media
- Clear or pause the posting of new scheduled social media content as soon as possible.
- Do not retweet/share or comment on news – we do not know the impact of the event(s) and it would be inappropriate for us to comment.
- For the duration of the incident all social media activity MUST be approved by a director.
Buffer social media scheduling can be disabled by the social media manager using Buffer via the “Schedule” tab for each profile and then deselect all the days of the week to turn them off.
Email Marketing Automation
- Suspend all email marketing campaigns
- Suspend all email marketing automation.
- Suspend all credit control automation.
Log into Midas as an administrator, go to Admin Tools > Automation > Email > uncheck automation tasks
SMS Campaigns
- Suspend all SMS marketing campaigns.
- Suspend all SMS marketing automation.
- Suspend all credit control automation.
Log into Midas as an administrator, go to Admin Tools > Automation > SMS > uncheck automation tasks
Telephone
- No comment is to be given on the incident under any circumstances. Refer requests to a director, take down a name and return number for the caller and advise that a director will return their call when available.
- If the incident directly impacts our premises, staff, or partners or if there is an unmanageable volume of calls for any reason you can switch to the “emergency” closure message on the main IVR menu. From an internal extension dial 17071-8899 and follow the instructions, from an external line dial the main IVR, dial extension 8899 followed by your remote access pin number.
The emergency recording is as follows:
Thank you for calling O’Brien Media. Due to an incident affecting business operations we are unable to take your call at this time. For updates please visit our website at obrienmedia.co.uk. Service status announcement as at 14:41 PM on Saturday 23rd November 2024
Customer chat on our website
- No comment is to be given on the incident under any circumstances. Customer Chat should be disabled on our by logging in as an administrator or site manager and going to the Customer Chat section – then switch the status to “Disabled” and save the changes. You may need to go to Cache > Clear Cache on the top menu to make the changes visible.
Our internal “Emergency Alert System” (EAS)
All digital display screens in the offices have the capability to display (and play a recorded message) containing emergency instructions, activated from Midas or by phone.
Use the following telephone access codes on any Cisco (black) desk/wall phones or meeting area speaker/conference phones to activate EAS screens as follows:
- For fire evacuation (red background) to Assembly Point B. Dial 7777 (there is no need to do anything more than this and hang up – or leave the phone on your desk)
- For general evacuation (green) to Assembly Point B. Dial 7788 (there is no need to do anything more than this and hang up – or leave the phone on your desk)
- For shelter in place (lock-down) (blue) to Assembly Point B. Dial 7799 (there is no need to do anything more than this and hang up – or leave the phone on your desk)
To cancel an EAS broadcast dial 0000 from any phone – it does not have to be the same phone used previously.
Last updated
Friday 05 July 2024
Media contact
Chris Grant
Pembroke Digital Limited
Phone: 01793 239121 (direct)
Internal: x2121
Email: [email protected]