When your website encounters a technical issue, resolving the problem is just the first step. To prevent similar incidents in the future and improve your website’s resilience, conducting a Post-Incident Review (PIR) is essential. This article explains what a PIR is, why it matters, and how O’Brien Media integrates this practice into our services to maintain reliable websites for our clients.

A Post-Incident Review (PIR) is a structured process that takes place after resolving a technical issue. It involves analysing the problem’s root cause, evaluating the response, and outlining measures to prevent future occurrences. Whether the issue is minor or major, PIRs ensure that lessons are learned and improvements are implemented.

For an in-depth discussion on the importance of PIRs, please refer to our blog post: The Importance of Post-Incident Reviews for Website Issues.