We’ve picked up a number of new clients recently who have had a website half-built by other web development agencies that have then become unresponsive, leaving our clients in the lurch.

Unfortunately, this is all too common, but why does it happen and what can be done about it?

There are cowboys in every industry, and web design is one of them.

However a lot of the time this happens it’s because the web agency has bitten off more than they can chew, or simply underestimated the work involved when quoting for the project.

A very high portion of UK web agencies also outsource their development work to overseas companies, typically in India or Eastern Europe, and this can result in communication and time delay issues, plus often lower quality of coding, resulting in issues down the line.

Next steps when you’ve been left in the lurch

Whatever the issue, if you’re in this situation it’s far from ideal, and you will have two or three big questions on your mind:

  1. How much will it cost to get your website finished?
  2. Can you get any money back from your current web agency?
  3. How do you know who to trust next?

Obviously, there are no generic answers to these, but we can help.

Firstly, if we have access to your website we can look to see what has and has not been completed, and provide estimates on getting it to where you want. If this is not financially feasible, not possible, or if there is a better solution we’ll tell you.

We’ll give you an honest and direct answer

We’ll be honest and direct and let you decide for yourself. Sometimes clients need to start again, other times what they have can be salvaged, and we’ll let you know the pros, cons, and costs of each.

If you feel you’ve been treated unfairly, or have a half-finished website, and want to know what to do next please get in touch.

We won’t charge to take a look and offer some advice, will speak in plain English, and won’t push for sales.

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