We will be making some changes to our billing system over the Christmas period

Over the Christmas period, starting on the evening of the December 24th and running through to December 28th, we will be making some changes to our billing system to streamline our billing processes.

Initially we will be making changes to the way that Direct Debit payments are collected which will allow us to combine payments for customers with multiple services and will more closely integrate payment processing with Midas, our billing and customer management system. The newly integrated system will allow our sales and support staff to access billing information without having to refer queries to a supervisor for review.

We don’t anticipate any issues with these changes, which have already been fully tested internally, but will notify customers individually if there may be any changes to payment amounts or payment dates.