Why a Website Support Agreement is the Smart Choice for Your Business

In today’s digital-first world, your website is often the first place people interact with your business. That means it needs to work flawlessly, look great, and be secure at all times. At O’Brien Media, we’ve designed our website support agreements to make sure your site gets the attention it deserves—without the stress or unpredictable costs.

Having a support agreement in place means you’re not just getting a discount—you’re getting priority access to our expert team whenever you need us. We’re talking everything from content changes and layout tweaks to fixing issues and ensuring your site stays fast, secure, and search engine friendly. Whether you’re running a blog, a business site, or an e-commerce platform, regular updates and maintenance are vital—and we’re here to take that off your plate.

One of the most immediate benefits of a support agreement is the reduced hourly rate. Our standard hourly rate is £70, but customers with a support agreement only pay a reduced rate, depending on the amount of time pre-booked. Those savings stack up fast—especially if you rely on us for regular updates or fixes. More importantly, having a support agreement gives you priority scheduling, so when something needs doing, it gets done faster. No waiting, no fuss, just fast, reliable support from a team that knows your website inside and out.

Support agreements are also incredibly flexible. Whether you need just a few hours of support a month or a more hands-on partnership, we can tailor an agreement that fits your business and budget. This is especially helpful for businesses who like to plan ahead—if you know you’ll be updating content or launching seasonal promotions, having time already allocated means there’s no delay in getting your updates live. You’re in complete control of how much time you book and how you use it, and we’ll keep you informed about how your hours are being used with clear communication and zero surprises.

Our website support isn’t limited to sites we’ve built ourselves. We work with a wide range of platforms, including WordPress, Shopify, Webflow, BigCommerce, and more. That means even if your site was built elsewhere—or you’ve put it together yourself—we can still help. We can step in to fix issues, improve performance, or just help you understand how to get the best from your website. Our experience spans small local businesses to large e-commerce sites, and we apply the same care and attention to every project we take on.

Perhaps one of the most valuable aspects of our support agreements is our proactive approach. Instead of waiting for something to go wrong, we work behind the scenes to prevent problems before they occur. That includes installing updates to your content management system (CMS) and any installed plugins or modules, running performance checks, and manually reviewing access logs to identify and block intrusion attempts or suspicious behaviour. If we identify that a plugin is no longer supported or has become a security risk, we’ll research and install a secure and compatible replacement—often without you needing to do anything at all.

Security is a big part of what we do. In addition to automated malware scans, we manually monitor your website’s activity and perform regular security checks to ensure that everything is running safely and smoothly. We also use our in-house tools to track performance, uptime, and user experience. If something goes wrong, we don’t just fix it—we look for the root cause and make sure it doesn’t happen again. Whether it’s a minor bug or a critical issue, you can be confident that we’ll catch it early and resolve it quickly.

Another advantage of our support agreements is access to our exclusive plugin pack. This includes a carefully selected collection of premium plugins that are hand-tested by our team for speed, security, and performance. These plugins cover everything from caching and SEO to security and image optimisation—and we’ll configure them for you as part of your support. It’s all included in the price and designed to enhance your site without you needing to research or test plugins yourself. And because we install and manage them, you don’t need to worry about conflicts or compatibility issues.

We also handle content updates as part of your agreement. That means adding new pages, uploading fresh photos, or publishing blog posts that you’ve written—or that we’ve written for you. Keeping your content fresh isn’t just good for your visitors; it’s vital for your search engine rankings too. If you’re running regular campaigns, launching new products, or updating your services, we can make sure your website reflects that with timely and professional updates. It’s all part of our commitment to making website management stress-free and results-focused.

If you’re also hosting your website with us, your support agreement integrates seamlessly with our fully managed hosting service. Our hosting platform is designed from the ground up with business users in mind and aligns with Cyber Essentials practices. That means your website benefits from industry-standard security, fast load times, and exceptional reliability. There’s no need to learn how to manage a control panel or server—we take care of everything for you, from uptime monitoring to regular backups and software updates.

At O’Brien Media, we’ve built a reputation for responsive, helpful, and knowledgeable support. We’re based in Swindon and pride ourselves on building long-term relationships with our customers. Our website support agreement clients benefit from a direct line to our team—and a sense of security that their website is in safe hands. Whether you need help adding a feature, optimising for search engines, or fixing a bug, you can rely on us to get it sorted quickly and professionally. And because we genuinely care about your success, we’ll always go the extra mile to make sure your website is working as hard as it can for your business.

Some stats that show why website support is essential:

• 43% of cyberattacks target small businesses, and 60% of those businesses close within six months of a breach (source: Accenture).
• Over 30,000 websites are hacked daily—many due to outdated plugins or software (source: Forbes).
• Websites that load in 2 seconds or less have an average bounce rate of 9%, compared to 38% for sites that take 5 seconds (source: Google).
• 61% of users say they are unlikely to return to a mobile site they had trouble accessing, and 40% will visit a competitor’s site instead (source: Google).
• Sites that are updated regularly rank higher in search engine results, with fresh content increasing visibility by up to 111% (source: HubSpot).

Keeping your site fast, secure, and up-to-date isn’t optional—it’s critical. With a support agreement from O’Brien Media, you’re not just getting support—you’re getting peace of mind. To learn more or get started, head over to our Website Hosting and Support page, or get in touch with us directly to discuss how we can help.