What Instagram’s new desktop DMs means for businesses

Receiving a healthy influx of direct messages on Instagram is a great indication that your audience is engaged with your brand and the content that you’re posting. But it can also be pretty stressful — especially if you’re managing everything from the Instagram mobile app (it’s just a little limiting to do everything from the app!). As such, the new feature should be *very* useful for...
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You can now highlight COVID-19 related temporary changes on your business Facebook page

Businesses making temporary changes to their usual services can now prominently display those changes on their Facebook page, thanks to new features added this week by Facebook. If a customer visits the Facebook page of their favorite restaurant, for example, they can quickly see if it’s still offering delivery and/or collection service. If a business is simply closed for the time being, with...
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Instagram to start removing likes on certain accounts

A few weeks ago, Instagram announced that it was going to start removing likes on certain accounts in attempts to “depressurize” the app. Some people (like Nicki Minaj) say they’ll stop posting to Instagram if likes go away, and Instagram users had mixed feelings. “Honestly, I will post even more now. I tested this feature during my vacation in Brazil and not having this ‘like’ count...
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Facebook to remove Gray Badges from verified pages on 30th October 2019

Facebook have sent the following email to verified businesss today, 25th October: We're always working on better ways to help people understand more about the Pages they interact with. We introduced grey verification badges in 2015 to show which Pages for businesses and organisations are authentic. However, we've found that they can be more confusing than helpful, so we're removing them on 30...
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Instagram is killing-off its Following tab

Instagram is removing its Following tab, a feature which became better known as a stalking tool rather than its purpose to aid with new account discovery. Instagram says that its Explore tab is the go-to place to find new people, places and hashtags to follow. Meanwhile, the Following tab is now only used by a small number of people on a regular basis. Combined, those factors were the key reasons...
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Guiding twitter users from a public Tweet to a private conversation

When interacting with a customer on Twitter, you might want to take the conversation from the public timeline to a private Direct Message. To make this transition easier, you can include a specially formatted link in a Tweet, and we will automatically transform that link into a simple call-to-action. When a user clicks the call-to-action, they’ll be taken directly into the Direct Message...
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You can no longer turn off “Related Videos” when embedding a video from YouTube

According to their official statement, YouTube feels “Titles, channel information, and related videos are an important part of YouTube’s core user experience, and these changes help to make the YouTube viewing experience consistent across different platforms”. So, YouTube considers related videos an important part of their core experience and that enabling related videos on embedded...
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Twitter is removing support for precise geotagging – because no one uses it

Twitter is going to stop letting you add a precise geotag to your tweets, because there isn’t enough demand for the feature. In a tweet, the company’s support account said that it was removing the feature “to simplify your Tweeting experience.” However, you’ll still be able to tag the precise location of your photographs, and TechCrunch notes that you’ll also still be able to add...
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Facebook continues it’s fight against “fake news” with more page takedowns

Facebook revealed on Monday that it has removed more pages, groups, and accounts that originated in Russia and were being deceptive about who was behind them and what they were up to.  The takedown at Facebook and Instagram was described as part of an ongoing battle against "coordinated inauthentic behavior" which has blocked numerous fake accounts from around the world."We found two separate,...
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[Infographic] Is Facebook becoming social media’s retirement home?

Even though it might be a bit of a stretch to describe Facebook as social media's retirement home, the social network is experiencing an exodus of young people while increasing numbers of over 55s are signing up. Facebook is generally struggling to retain its user base and today, it has an estimated 15 million fewer U.S. users than it did in 2017. That's according to a report released...
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