Build relationships with customers by integrating Facebook Messenger customer chat into your website. Whether your website runs WordPress, Drupal or other popular content management systems or is a simple HTML brochure website integrating Messenger customer chat can help you boost conversion rate and convert visitors into customers!
Enhance Customer Service
According to Facebook, 53% of people are more likely to shop with a business they can message directly. With your traditional live chat, you can only carry out the chat conversation on a specific site. With Messenger chat, though, you can start a conversation on desktop and then continue it on your mobile device with Messenger at a later date or time.
Allows customers to talk to you on your website with just one click
The Messenger customer chat plugin allows you to integrate Messenger directly into your business website. Customers can interact with your business at any time with the same personalised experience they get in Messenger.
Enables you to easily continue conversations
The single experience for your customers enables you to continue the conversation even after they have left your web page. No need to capture their information to follow up, just use the same conversation in Messenger.
Provides seamless chat support for your customers
With the customer chat plugin, you can conveniently provide support to your customers. Respond to questions about pricing, how to set up products and the services you offer to ensure that customers are satisfied.
A potential customer visits the website of a business that sells sports gear and messages the business to learn more about colour options for headbands. The business offers the customer a personalised experience by letting the customer know which colours are most popular and makes the sale on the spot.
By offering your website visitors a convenient way to communicate with your business through the Messenger live chat plugin, you’ll be able to:
- Quickly address any concerns about your product or service.
- Answer questions from potential buyers and clients.
- Provide visitors with more relevant and helpful information.
You’ll also be doing this on Messenger, a free platform that’s currently used by over 1.3 billion people, with over 2 billion messages sent between people and businesses each month.