Building Positive Customer Relationships

We all know that building relationships in life is important for personal growth, but not many people translate their relationship building skills to the workplace. Below are some general 'ideas' for building better relationships with your customers, both internal i.e. your colleagues and external i.e. the people paying for your product or service: Get to know your customers, make a note of their...
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Say no to noreply In Your Customer Emails

Some businesses can be forgiven for using email addresses that do not reach a person in their email communications with customers, but these are few and far between and usually have a very good reason.  For example, banks are actually protecting you from yourself when they don't let you reply to emails they send.  Email is pretty insecure and you really wouldn’t want to be...
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