Guiding twitter users from a public Tweet to a private conversation

When interacting with a customer on Twitter, you might want to take the conversation from the public timeline to a private Direct Message. To make this transition easier, you can include a specially formatted link in a Tweet, and we will automatically transform that link into a simple call-to-action. When a user clicks the call-to-action, they’ll be taken directly into the Direct Message...
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Private tweets sent using Twitter’s Android app could have been exposed publicly for years

Twitter said it had discovered a security flaw which meant "protected" tweets became public when some changes were made to accounts. Anyone who updated the email address linked to their account between November 2014 and January 2019 could have had messages exposed, it said. Twitter said it had started to let affected users know about the bug. It added that it had turned the protections back on...
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Is Twitter Removing The Like Button?

Twitter CEO and founder Jack Dorsey has recently come out and insinuated that the "like" feature may well have a bit of a shelf-life. A report in the Daily Telegraph, cited by The Inquirer, revealed that Mr Dorsey is keen to remove the feature soon as he’s not especially keen on the heart-shaped button. The idea behind its removal is to improve the quality of debate on the microblogging...
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Why you should change your Twitter password today

It’s time to change your Twitter password. Twitter started emailing users on Saturday to let them know that passwords had been inadvertently saved unmasked (in plain text) in internal system logs. This is not a security breach, but Twitter users are advised to create a new password as a precautionary measure. When you create an account for an online service, your login information is usually...
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Twitter is giving users more characters to express themselves

Every Twitter user has been there, you've composed the perfect tweet but you've got to make cuts to fit your thoughts into 140 characters. Well, those times may soon be over. Twitter wants every user around the world to easily express themselves through their tweets, so they're rolling out (to a limited number of users for now) a longer 280 character limit, in languages impacted...
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Engaging your customers with polls

It’s well knows that engaging your consumers online via social media helps drive traffic to your website and helps build a brand community; the more people that become part of the community you build, the more attached they become to your business. There are numerous ways to make this happen, and one is using polls. While polls might seem minor, they can do a lot for a business by helping...
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Here’s why Twitter’s new DM feature is great news for brands

Twitter has just released a new opt-in direct message (DM) feature that allows anyone to send you a DM, without the need for them to follow you first. Brands, businesses and community managers should give some serious consideration to enabling this new feature and here’s why… It’s less frustrating for the customer if they can engage in a direct conversation with you immediately...
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Twitter – it really is all about the conversation…

Maybe the title of this post should have been “Why Automated DM’s on Twitter are Killing your Reputation”, but I hate long (and negative!) titles so that one didn’t make the cut. But seriously, the only person who thinks that receiving an automated direct message (DM) on Twitter is “cool” is the person setting it up.   Usually the decision to send out...
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