WordPress CMS Software Updates for O’Brien Media Clients

From time to time your WordPress website will need to have software updates installed in much the same way as your computer needs updates in order for it to work at it's best. There are two types of WordPress update: Updates to the "core" WordPress software (like upgrading the version of Microsoft Windows or MacOS on your computer) Updates to WordPress plugins (like updates to your printer...
Read More

How to View the Full Message Headers of an Email

Purpose The purpose of this article is to show how to view the full message headers of an email on Gmail, Microsoft Outlook and Yahoo Mail to aid with diagnosing email related delivery issues. Solution Gmail Open the message in your Gmail inbox. Click the down-arrow in the top-right corner of the message. Click the "Show original" link toward the bottom of the options box. The message will...
Read More

Elementor & Elementor Pro support

The vast majority of WordPress websites we design and build incorporate Elementor or Elementor Pro for managing content using a visual editor. For support relating to Elementor and Elementor Pro please visit the Elementor Support and Help Center at Or view the following articles on our help and support site: Managing Elementor pages on your O'Brien Media website Elementor Live Editor Example -...
Read More

Bulk E-mailing Best Practices for Senders

1. Ensure that the "From:" name reflects who is sending the message. In the same vein, the Subject should be a brief summary of what the message is about, and the message body should clearly and succinctly indicate what the offering, service, or product is about. Examples: OK: From: [email protected] Subject: Updated catalog for the Christmas season! NOT OK: From: [email protected]
Read More

What is the “mobile viewport”?

The viewport is the user's visible area of a web page. The viewport varies with the device and will be smaller on a mobile phone than on a computer screen. Before tablets and mobile phones, web pages were designed only for computer screens, and it was common for web pages to have a static design and a fixed size. Then, when we started surfing the internet using tablets and mobile phones, fixed...
Read More

How do I know if a call, text, or email from O’Brien Media is real?

Emails and email addresses You can then confirm if the team member is from O'Brien Media by checking their email address, which may include one of the following: @obrienmedia.co.uk @obrienmedia.uk @crm.obrienmedia.co.uk @support.obriennmedia.co.uk @obrien-media.co.uk Some email addresses we send from may look strange, these are emails sent from our Midas helpdesk system that allow us to keep your...
Read More

How do I create a link to open a PDF document at a specific page?

HTML pages can contain links that open PDF files within a web browser by using an Adobe Acrobat product (Adobe Acrobat Professional or Standard, Adobe Acrobat 3D, or Adobe Reader) plug-in that is installed into supported versions of Netscape Navigator, Mozilla Firefox, Microsoft Internet Explorer, or Safari (Mac OS). When you open a PDF file in a web browser, the first page of the PDF file will...
Read More

Standard hosting features and quota, general scale of charges, and account fees

As an O'Brien Media customer you have the option of having your website hosted on our servers, our hosting platform is designed to be flexible and is configured to provide fast and stable hosting for your Drupal (or plain HTML) website. As standard, hosting accounts come with the following for hosting accounts, unless otherwise advised in writing: 5 Email Mailboxes (accessible via IMAP, POP3...
Read More

Configure your iPhone/iPad “Mail” app to access your email account

Getting started If you need to set up your email account manually, make sure that you know the email settings for your account. You can contact us if you are unsure of your O'Brien Media email settings. Then follow these steps: Go to Settings > Passwords & Accounts. Tap Add Account, tap Other, then tap Add Mail Account. Enter your name, email address, password and a description for...
Read More