How do I know if a call, text, or email from O'Brien Media is real?

Emails and email addresses

You can then confirm if the team member is from O’Brien Media by checking their email address, which may include one of the following:


Some email addresses we send from may look strange, these are emails sent from our Midas helpdesk system that allow us to keep your messages together and track an issue or query through to completion. These email addresses will look something like the following:

These are legitimate email addresses and you can safely reply to the message. If you are unsure you can email [email protected] to check or call us on one of the phone numbers below and we will be happy to confirm if the email is legitimate.

Phone calls and phone numbers

Phone calls from our team will show one of the following numbers in most cases unless the team member is calling from their direct line, if you are unsure take the representatives name and/or extension number and call our main office on one of the numbers below:

  • We may call, or text, you from the following numbers:
    • 01793 239239 (01793239239)
    • 01793 230654 (01793230654)
    • 01793 230655 (01793230655)
    • 020 3642 6870 (02036426870)

If you are called from a member of the O’Brien Media ream and want to confirm they are a genuine caller you can always ask for their extension number, this will be six digits, and can be entered when you call us on 01793 239239 at the “If you know the extension of the person you are trying to reach, please dial it now…” prompt.

SMS text messages

We send SMS text messages in some cases, these will always come from 07860 033633 (07860033633) and the final line of the message will contain “O’Brien Media Ltd”. You can safely reply to these messages. If you have any doubts about the legitimacy of the message just contact us on one of the numbers above for confirmation.

Last updated byIvan Molina on 16th March 2022