All services paid for on rolling contracts have an annual price adjustment in line with the Retail Price Index (RPI).
The RPI is a widely recognised measure of the UK’s general level of inflation and is used by many industries as a guide on whether to adjust prices, and by how much.
We use the RPI figure published by the Office for National Statistics in January and apply the change in April each year.
The RPI figure published in January 2019 is 2.7%.
If you have a service that started on or after 10th October 2014, you’ll see this change from your April bill each year, in line with your terms and conditions, or at a later date if we choose.
The actual adjustment is dictated by the RPI business rate published by the Office for National Statistics in January each year, and applied from April of that year.
As an example, if the rate is 2.5%, prices would be affected as follows:
You will only be subject to on price increase per financial year (April 1st to March 31st).
No. This price increase forms a part of your contract and does not void your contract or count as a material change under UK law.