Good Customer Service – Costly or Profitable?

Chris O'Brien December 06, 2011 0 Comments

When it comes to customer service business owners always think in terms of cost – i.e. how much will it cost for staff to take telephone calls verses emails, what's the cost of using an 0800 (freephone in the UK) telephone number for customer services and sales? Not enough thought is put into how profitable good customer service can be for any business. For most companies I have to say that the...

PR & Marketing Basics (ISP’s & Hosting Companies)

Chris O'Brien December 05, 2011 0 Comments

What is PR? First and foremost Public Relations is not, as some would have you believe, an 'art' it's closer to a science and equally it shares some terminology, you have 'formulas' to create a successful campaign, 'subjects' who you target your activities towards, and most importantly you 'experiment' to get the right mix of 'elements' to make your company, brand, service or product a...

Building Positive Customer Relationships

Chris O'Brien December 02, 2011 0 Comments

We all know that building relationships in life is important for personal growth, but not many people translate their relationship building skills to the workplace. Below are some general 'ideas' for building better relationships with your customers, both internal i.e. your colleagues and external i.e. the people paying for your product or service: Get to know your customers, make a note of their...

New site for Swindon offers free listings

Chris O'Brien November 28, 2011 0 Comments

We just wanted to let you know about a new Swindon focused information website called Swindon.co.uk where you can list your Swindon based business for free (including photo's and a link to your website). You can choose to have an enhanced listing for free if you place a link to Swindon.co.uk on your website homepage (at the bottom of the page is fine). The site is very new (I only heard about...

Leaflet Design for South Swindon Labour

Chris O'Brien November 25, 2011 0 Comments

The benefits of business blogging

Chris O'Brien November 25, 2011 0 Comments

Improving your search engine position, and adding 'stickiness' to your website is nowhere near as difficult as saying that three times fast! Content on your website is the easiest way to attract visitors through organic (i.e. non paid) search results online. Most small business owners consider a blog to be beyond their reach through complexity or simply that it would be a waste of time and...

Place name data for UK Towns, Cities and Villages with Counties

Chris O'Brien November 22, 2011 0 Comments

This is the source data we use for the address auto complete fields in our internal CRM system. It's based on data from various sources and cleansed as far as possible to remove duplicates. It's ideal to be used with jQuery auto complete fields and we use it pulled from a mySQL database table. There are currently 48,423 records in the attached csv file. This CSV file is offered on an...

Microformats and Business Websites

Chris O'Brien November 16, 2011 0 Comments

Microformats? First you probably want to know what they are, well the Microformats website describes them as: a way of adding simple markup to human-readable data items such as events, contact details or locations, on web pages, so that the information in them can be extracted by software and indexed, searched for, saved, cross-referenced or combined. 1 So why is support for Microformats...

Year: 2011