How can we help you today?

Answers to common questions about administration and billing of your services with O’Brien Media

• What is my IP address?
• Website support costs and charges relating to website changes and service cancellations
• Pay an invoice or account balance
• SEO Monitoring: Your site is returning the 400 error code.

• How to Read Your Support Usage in Client Connect
• How to Use Worklists in Client Connect
• How to Manage Tasks and Your Sales Pipeline in the Client Connect CRM
• How to Open Your Webmail from Client Connect

• 301, 302, 307 and 308 Redirects Explained
• WHOIS lookup: find out who a domain name is registered with
• DNS lookup: check the DNS records for a domain name
• 2026 IP address changes – FAQ

Help and advice on managing your Drupal website.

• PHP Upgrade FAQ – Upgrading from PHP 5.6 to PHP 7.4/PHP 8.3
• What does a “New reasons prevent pages in a sitemap from being indexed ” email from Google mean
• Changing the Admin Email Address in Drupal 7
• Avoiding the “The content on this page has either been modified by another user…” error in Drupal

We provide email marketing services through Brevo, this section of our customer support pages focuses on this service.

• Let O’Brien Media access your Brevo email marketing account

With your personal email address, you will be prepared for professional communication, whether it is for private or business…

• Outlook error: “Some of the files in this web page aren’t in the expected location”
• Common IMAP server settings (for Client Connect email migration)
• Migrating email from GoDaddy to Microsoft 365 from O’Brien Media
• “Cannot send email” and “not valid email address” error on iOS

This section contains information and advice on using Google Search Console (previously Google Webmaster Tools) and Bing…

• 301, 302, 307 and 308 Redirects Explained
• How to Give Us Access to Bing Webmaster Tools
• How to Give Us Access to Google Search Console
• What does a “New reasons prevent pages in a sitemap from being indexed ” email from Google mean

• How to Give Us Access to Bing Webmaster Tools
• How to Give O’Brien Media Access to Your Cloudflare Account
• How to Add O’Brien Media as a Team Member on Memberstack
• How to Give Us Access to Google Search Console

Answers to common questions about Microsoft Office 365 and related products and services.

• How Microsoft Quick Assist Helps Us Support You Remotely
• Migrating email from GoDaddy to Microsoft 365 from O’Brien Media
• 🔐 How to Open a Password-Protected PDF in Microsoft Edge
• Change or update email account settings in Outlook for Windows

This section includes guide and information relating to our social media management and social media marketing services along…

• Guide to Creating an Account and Accepting an Agency Invite on Meta Business

Support with O’Brien Media telecoms services, and with supported telecoms hardware

• User guide: O’Brien Media Voicemail Service
• Count Calls From Asterisk Dialplan
• Cisco SPA232D Mobility Enhanced Phone Adapter Admin Guide
• Polycom Soundstation IP330 Setup

Find out more about using the website analytics tools available to you as an O’Brien Media client, include Website Stats in…

• Create analytics tracking links to monitor click performance
• Glossary of Terms used in SEO Reporting
• How to enable your visitors to opt-out of O’Brien Media Analytics
• Accessing your O’Brien Media website analytics via Matomo (previously Piwik)

• What Are Rich Snippets and Why Should You Check Your Structured Data?
• Changing Focus Outlines Without Removing Accessibility Feedback

Find out how to use your website hosting service with O’Brien Media on a variety of devices and software applications. Articles…

• What is my IP address?
• How to Apply the Temporary PHP Mitigations for CVE-2026-109618 and CVE-2026-109619
• How to Generate an SSH Key to access your website files via SFTP
• What are my FTP/SFTP login details for my website/hosting account

Help and advice on managing your WordPress website.

• How to Set Up Google Search Console for Your WordPress Website
• Tutorial: How to change your WordPress website address safely
• Important WordPress Security Update: WP2Shell Vulnerability
• Image Resizer – Resize Your Images Before Uploading Them to Your Website