Service and administration charges
Service or reason for the charge | Fee |
---|---|
A manual payment administration charge This charge covers the costs associated with manually processing your payment and applies to manual payments regardless of the payment method. | Max £15.00/payment |
Returned Direct Debit administration charge If a Direct Debit payment is returned unpaid by your bank, we may apply this charge to cover our costs. This is also sometimes referred to as an unpaid Direct Debit charge. | Max. £35.00/charge |
Direct Debit Cancellation administration charge If you cancel your Direct Debit without notifying us first, we may charge an administration fee to cover our costs | £35.00/document |
Dispute fees (payment disputes) This is to cover the initial costs associated with managing dispute evidence submissions, this charge will also include final costs associated with any dispute – formal or otherwise – on a cost recovery basis. | Min £35/dispute |
Postal document charge, e.g. for a postal invoice We communicate with our customers using email to keep costs low. If you would like paper copies of documents, invoices, or payment receipts we advise you to print these yourself as these will be identical to the documents we can send you by post. If you would like printed copies, or if we are unable to make contact with you via email, we may cover our costs by applying this charge. | Max £5.50/document |
Website hosting and virtual server (VPS, VM) related charges
- 5 Email Mailboxes (accessible via IMAP, POP3 and SMTP) with SSL/TLS security
- 1GiB Disk Space (Inode limit of 7500)*
- 5GiB monthly data transfer (FTP, website and email traffic to and from your website)
- 1 MySQL database
Additional resources price list
Add-on | Price (yearly contract) | Price (overages) |
---|---|---|
Additional 1GiB of disk space (standard) | £24.00/year | £3.50/month |
Additional 0.25GiB of disk space (solid state) | £24.00/year | £3.50/month |
Additional Email Mailboxes (each) | £6.00/year | not available |
Additional 1GiB of data transfer | £12.00/year | £3.50/month |
Additional 10GiB of data transfer | £95.00/year | not available |
Additional 50GiB of data transfer | £495/year | not available |
Additional 1 MySQL Database | £24.00/year | not available |
Increase inode limit | POA |
Overage charges
Inode limit increases
Additional Email Add-Ons
Service | Price |
---|---|
Domain Name Authentication (one-time setup) Addition of DKIM, SPF, and DMARC records for your domain name to improve the deliverability of email messages or meet the requirements of some service providers/recipients. | £100.00 |
Domain name pricing
Domain Name Type | Pricing | Billed |
---|---|---|
.co.uk, .org.uk, me.uk, .uk | £54.00 | Yearly |
.com, .net, .org | £64.00 | Yearly |
.biz | £56.00 | Yearly |
.info | £58.00 | Yearly |
.dev | £95.00 | Yearly |
.services | £95.00 | Yearly |
.ltd | £74.00 | Yearly |
.me | £65.00 | Yearly |
Agreement/Service Period
Unless otherwise indicated on your renewal invoice, or in writing, all services are provided on a 3 month rolling contract. This is to ensure that any costs we pay in advance to secure preferencial pricing from suppliers and partners are covered should you wish to cancel your service.