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Good Customer Service – Costly or Profitable?

When it comes to customer service business owners always think in terms of cost – i.e. how much will it cost for staff to take telephone calls verses emails, what's the cost of using an 0800 (freephone in the UK) telephone number for customer services and sales? Not enough thought is put into how profitable good customer service can be for any business. For most companies I have to say that the...
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Welcome to Bright Web Solutions customers

On the 12th December we completed the aquisition of the website design, hosting, and SEO operations of London based Bright Web Solutions, following the decision of the business' owner to concentrate on their video production business. It's service as usual for BWS customers, who will receive our usual top-quality level of service.  We have taken over BWS's telephone numbers and domain names so...
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