Help and support for O'Brien Media clients - O’Brien Media Limited

Recently updated help and support articles

Blocking IP addresses or countries from accessing your website using a htaccess file was updated 6 days 13 hours ago

Using .htaccess to displaying custom error messages to visitors was updated 1 week 4 hours ago

[Video] Using lists in WordPress posts and pages was updated 1 week 3 days ago

[Video] Using tags in WordPress was updated 1 week 3 days ago

[Video] Using the built-in image editor in WordPress was updated 1 week 3 days ago

Video tutorials and screencasts

You can access a selection of video based tutorials on WordPress, WooCommerce, and Drupal in our screencasts section. These tutorials are designed for use by O'Brien Media customers and may contain features and instructions specific to the websites we develop.

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We hope you find our help and support section useful. If you're an O'Brien Media customer and have any queries that aren't covered by our help pages or would like a quote for assistance with your website please feel free to get in touch.

Using Client Connect

What is Client Connect?

Requesting your Client Connect login details

Billing, payments and renewals

Switching off O'Brien Media Drupal/WordPress update notification emails

Accepted payment methods

Website Design and Development Gift Voucher Terms & Conditions

What is the difference between an estimate and a quote?

Information about monthly and quarterly renewals

Email attachments from our helpdesk

Overdue invoice reminders and postal invoices

Why does PayPal keep rejecting my credit/debit card?

Balance reminders

Information about yearly and biyearly renewals

Direct Debit payments and The Direct Debit Guarantee

Your new website

Support for Microsoft Internet Explorer (all versions)

Website CMS (Drupal, WordPress) update reminders

What is a mobile viewport?

Is your website mobile friendly?

Accessing your new website following a server move

Your website documentation and userguide

Can I use the logo or design you've created for my website on other materials?

Website support after your site has been launched

Website hosting & FTP

Using .htaccess to displaying custom error messages to visitors

Blocking IP addresses or countries from accessing your website using a htaccess file

Redirect website visitors from HTTP to HTTPS automatically

Do your servers run on Linux or Windows?

Standard hosting features and quotas

Accessing the mySQL database that powers your website

What happens when I change my nameservers to move my website away from O'Brien Media?

Cancelling O'Brien Media website and email hosting services

Why is my website showing a "website unavailable" page?

What is website hosting and why do I need it?

Accessing the raw logfiles for your website via FTP

Accessing your website files via FTP

Terms and Conditions and Acceptable Use Policy for Website Hosting Customers

Email and webmail services

O'Brien Media Webmail login

Changing email server and other settings when using Windows 10 Mail

Set up an email account using Windows 10 Mail

Getting your iPhone, iPad, or iPod Touch to Authenticate SMTP so you can send email

Windows 10 Mail ignores reply-to address

How to report spam filtering false positives (emails incorrectly blocked as spam)

Add an email account to your Windows Phone

Add an email account to your iPhone or iPad

How can I create a new email address?

Import your contacts to O'Brien Media Webmail (powered by Roundcube)

Add existing contacts to address book group in Roundcube webmail

Creating and updating address book group in Roundcube webmail

Email Replies Sent to Display From Address Instead of Reply To Address

Resolving the "535 Incorrect authentication data" error when logging into your O'Brien Media email account

How do I change my email accounts to connect securely using Outlook?

Creating and updating your email signature in Roundcube

SSL certificate on shared hosting email service

Server port settings for your O'Brien Media email service

Using SSL for Email with Outlook Express

Setting up your email on an Android device

Accessing email via your web browser with Webmail

Setting up your email in Microsoft Outlook

Website analytics

Create an analytics tracking link to monitor link performance

Understanding your monthly Website Performance Report

Accessing your website analytics data via Piwik

Domain names

Nameserver information for O'Brien Media hosting customers

Domain name pricing

Renewing your domain name or SSL certificate

What is a domain name?

What is domain name renewal?

When, and for how long, can I renew my domain name?

Why is it important to renew my domain name before it expires?

I've received a domain renewal reminder, what do I need to do to renew my domain name?

Can I pay for my domain name directly with the registry?

Can I manage the contact details for my domain name myself?

Can I hide my name and address from public display when I register a domain name?

Drupal site management

What do Warning, Error, Information, and Success feedback messages look like in Drupal

What does "Changes made in this table will not be saved until the form is submitted" mean

Avoiding the "The content on this page has either been modified by another user..." error in Drupal

Resolving the Drupal "Oops, looks like this request tried to create an infinite loop." error

Changing the Admin Email Address in Drupal 7

Hosting Requirements For Self Hosted Drupal Websites

Drupal feature: Revisions

Drupal CMS Software Updates for O'Brien Media Clients

Wordpress site management

[Video] Using lists in WordPress posts and pages

[Video] Using tags in WordPress

[Video] Using the built-in image editor in WordPress

[Video] Uploading an image to a page or post in WordPress

[Video] Add an image from an URL to a page or post in WordPress

[Video] Using the WordPress Customizer

[Video] Finding, installing and configuring WordPress plugins

[Video] Managing comments in WordPress using the built in comments facility

[Video] Changing your WordPress user account password

[Video] Embedding Media in WordPress posts and pages

[Video] Restoring a page from the Trash in WordPress

[Video] An introduction to the 'Restore' tool in WordPress and using it to restore posts

[Video] Changing your WordPress theme

[Video] Setting up the ‘Excerpt’ feature in WordPress

[Video] Removing and deleting images in WordPress

[Video] Using the WordPress Quick Draft facility

[Video] A walk through of all the features available in the WordPress Visual Editor toolbar

[Video] Adding a featured image to posts or pages in WordPress

[Video] Managing widgets in WordPress

[Video] Creating and managing navigation menus in WordPress

[Video] Editing text in WordPress posts and pages

[Video] Creating and managing users in WordPress

[Video] How to create an image gallery in posts and pages in WordPress

[Video] The differences between Pages and Posts in WordPress

[Video] Add an image or images from Media Library in WordPress

Show disk, memory, and database usage with Website Resource Monitor for WordPress

[Video] Using the revisions tool in WordPress

Managing customer testimonials with the Testimonials Manager for WordPress

Changing your WordPress site URL after a domain name change (advanced)

Updating your WordPress site

Basic Wordpress security measures

Hosting Requirements For Self Hosted Wordpress Websites

WordPress CMS Software Updates for O'Brien Media Clients

SEO (Search Engine Optimisation)

Tracking performance of paid search advertising using Piwik analytics

Create an analytics tracking link to monitor link performance

What has a Hummingbird got to do with SEO?

Why is SEO keyword research so important?

WooCommerce store management

Hide product SKU's in WooCommerce Order Confirmation Emails

[Video] WooCommerce order reporting

Advanced Shipping for WooCommerce - Using the Shipping Zones add-on

Setting Advanced Quantity (decimal quantity) settings in WooCommerce

Getting Started: Advanced Shipping for WooCommerce

[Video] Creating product attribute sets in WooCommerce

[Video] Managing WooCommerce General Settings

[Video] Managing orders in WooCommerce

[Video] Adding and Managing "Simple" Products in WooCommerce

Changing the role of a WordPress/WooCommerce user

[Video] Managing Product Categories, Tags and Attributes in WooCommerce

[Video] Adding and managing "Variable" products (adding Attributes and Variations)

How do I add WooCommerce products or product categories to a navigation menu?

Setting Wholesale Prices in WooCommerce with the Wholesale Pricing plugin

Product Types in WooCommerce

Acronis Backup Cloud

Acronis Backup Cloud User Guide

Microsoft Office 365

Access an Office 365 shared mailbox when using OWA (Outlook Web App)

Shared mailboxes in Exchange Online and Office 365

Why am I getting Path Too Long errors when migrating to OneDrive?

Comparing ways to manage contacts in Office 365

Error 400 "Bad Request" when logging into Office 365 online

Sharing folders between your Office 365 users

What is an Office 365 or Exchange Kiosk account/license?

Download and install Office 2016 for Mac using Office 365 for business

Download and install Office using Office 365 for business on a PC

Office 365 add-on services

Office 365 plan features

Office 365 support if you don't have a support agreement with O'Brien Media

Office 365 support if you have a support agreement with O'Brien Media

Software support

Tacking malware and spyware problems on your computer with Malwarebytes

"This message has no content." error when viewing an email on an iPhone or iPad using the Mail app

Emailing a photo from an iPad

Embedding a font in a Microsoft Word document

Clearing Chrome or Firefox temporary internet files

Installing the Google Chrome browser

Clearing Internet Explorer temporary internet files

Graphic design and print

Creating a Tri-fold template in InDesign CS4 or CS5

Track your print order delivery

Artwork instructions and pre-order information

Requesting a free print sample pack

Terms and Conditions of our Free Artwork Design Service

Download our Print Guidelines Help Sheet

Approving your print proof

Technical Deficiencies with Artwork Files

Bleed and Safe Content Areas

Colour Matching and Colour Accuracy

Image Resolution and Bleed

How do I pay for my order?

Can I use the logo or design you've created for me on my website?

What delivery options are available for printed materials?

Telecoms services

Accessing your voicemail service via telephone

Technical articles

Email settings for Google Apps for Work

How do I view the php info page?

What are Inodes?