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Help and support for O'Brien Media clients

Recently updated help and support articles

Switching off CMS update notification emails for WordPress or Drupal based websites was updated 5 days 2 hours ago
O'Brien Media Webmail login was updated 5 days 18 hours ago
Import your contacts to O'Brien Media Webmail (powered by Roundcube) was updated 1 week 17 hours ago
Changing email server and other settings when using Windows 10 Mail was updated 1 week 6 days ago
Set up an email account using Windows 10 Mail was updated 2 weeks 18 hours ago

Video tutorials and screencasts

You can access a selection of video based tutorials on WordPress, WooCommerce, and Drupal in our screencasts section. These tutorials are designed for use by O'Brien Media customers and may contain features and instructions specific to the websites we develop.

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Search help and support articles

We hope you find our help and support section useful. If you're an O'Brien Media customer and have any queries that aren't covered by our help pages or would like a quote for assistance with your website please feel free to get in touch.

Search for articles in this section using the field above, type your search terms and the results will show below.
Getting your iPhone, iPad, or iPod Touch to Authenticate SMTP so you can send email

Using Client Connect

What is Client Connect?
Requesting your Client Connect login details

Billing, payments and renewals

Switching off CMS update notification emails for WordPress or Drupal based websites
Accepted payment methods
Website Design and Development Gift Voucher Terms & Conditions
What is the difference between an estimate and a quote?
Information about monthly and quarterly renewals
Email attachments from our helpdesk
Overdue invoice reminders and postal invoices
Why does PayPal keep rejecting my credit/debit card?
Balance reminders
Information about yearly and biyearly renewals
Direct Debit payments and The Direct Debit Guarantee

Your new website

Support for Microsoft Internet Explorer (all versions)
Website CMS (Drupal, WordPress) update reminders
What is a mobile viewport?
Is your website mobile friendly?
Accessing your new website following a server move
Your website documentation and userguide
Can I use the logo or design you've created for my website on other materials?
Website support after your site has been launched

Website hosting & FTP

Redirect website visitors from HTTP to HTTPS automatically
Do your servers run on Linux or Windows?
Standard hosting features and quotas
Accessing the mySQL database that powers your website
What happens when I change my nameservers to move my website away from O'Brien Media?
Cancelling O'Brien Media website and email hosting services
Why is my website showing a "website unavailable" page?
What is website hosting and why do I need it?
Accessing the raw logfiles for your website via FTP
Accessing your website files via FTP
Terms and Conditions and Acceptable Use Policy for Website Hosting Customers

Email and webmail services

O'Brien Media Webmail login
Changing email server and other settings when using Windows 10 Mail
Set up an email account using Windows 10 Mail
Windows 10 Mail ignores reply-to address
How to report spam filtering false positives (emails incorrectly blocked as spam)
Add an email account to your Windows Phone
Add an email account to your iPhone or iPad
How can I create a new email address?
Import your contacts to O'Brien Media Webmail (powered by Roundcube)
Add existing contacts to address book group in Roundcube webmail
Creating and updating address book group in Roundcube webmail
Email Replies Sent to Display From Address Instead of Reply To Address
Resolving the "535 Incorrect authentication data" error when logging into your O'Brien Media email account
How do I change my email accounts to connect securely using Outlook?
Creating and updating your email signature in Roundcube
SSL certificate on shared hosting email service
Server port settings for your O'Brien Media email service
Using SSL for Email with Outlook Express
Setting up your email in Microsoft Outlook
Setting up your email on an Android device
Accessing email via your web browser with Webmail

Website analytics

Create an analytics tracking link to monitor link performance
Understanding your monthly Website Performance Report
Accessing your website analytics data via Piwik

Domain names

Nameserver information for O'Brien Media hosting customers
Domain name pricing
Renewing your domain name or SSL certificate
What is a domain name?
What is domain name renewal?
When can I renew a domain name?
Why is it important to renew my domain name before it expires?
I've received a domain renewal reminder, what do I need to do to renew my domain name?
Can I pay for my domain name directly with the registry?
Can I manage the contact details for my domain name myself?
Can I hide my name and address from public display when I register a domain name?

Drupal site management

What do Warning, Error, Information, and Success feedback messages look like in Drupal
What does "Changes made in this table will not be saved until the form is submitted" mean
Avoiding the "The content on this page has either been modified by another user..." error in Drupal
Resolving the Drupal "Oops, looks like this request tried to create an infinite loop." error
Changing the Admin Email Address in Drupal 7
Hosting Requirements For Self Hosted Drupal Websites
Drupal feature: Revisions
Drupal CMS Software Updates for O'Brien Media Clients

Wordpress site management

[Video] Managing comments in WordPress using the built in comments facility
[Video] Changing your WordPress user account password
[Video] Embedding Media in WordPress posts and pages
[Video] Restoring a page from the Trash in WordPress
[Video] An introduction to the 'Restore' tool in WordPress and using it to restore posts
[Video] Changing your WordPress theme
[Video] Setting up the ‘Excerpt’ feature in WordPress
[Video] Removing and deleting images in WordPress
[Video] Using the WordPress Quick Draft facility
[Video] A walk through of all the features available in the WordPress Visual Editor toolbar
[Video] Adding a featured image to posts or pages in WordPress
[Video] Managing widgets in WordPress
[Video] Creating and managing navigation menus in WordPress
[Video] Editing text in WordPress posts and pages
[Video] Creating and managing users in WordPress
[Video] How to create an image gallery in posts and pages in WordPress
[Video] The differences between Pages and Posts in WordPress
[Video] Add an image or images from Media Library in WordPress
Show disk, memory, and database usage with Website Resource Monitor for WordPress
[Video] Using the revisions tool in WordPress
Managing customer testimonials with the Testimonials Manager for WordPress
Changing your WordPress site URL after a domain name change (advanced)
Updating your WordPress site
Basic Wordpress security measures
Hosting Requirements For Self Hosted Wordpress Websites
WordPress CMS Software Updates for O'Brien Media Clients

SEO (Search Engine Optimisation)

Tracking performance of paid search advertising using Piwik analytics
Create an analytics tracking link to monitor link performance
What has a Hummingbird got to do with SEO?
Why is SEO keyword research so important?

WooCommerce store management

Hide product SKU's in WooCommerce Order Confirmation Emails
[Video] WooCommerce order reporting
Advanced Shipping for WooCommerce - Using the Shipping Zones add-on
Setting Advanced Quantity (decimal quantity) settings in WooCommerce
Getting Started: Advanced Shipping for WooCommerce
[Video] Creating product attribute sets in WooCommerce
[Video] Managing WooCommerce General Settings
[Video] Managing orders in WooCommerce
[Video] Adding and Managing "Simple" Products in WooCommerce
Changing the role of a WordPress/WooCommerce user
[Video] Managing Product Categories, Tags and Attributes in WooCommerce
[Video] Adding and managing "Variable" products (adding Attributes and Variations)
How do I add WooCommerce products or product categories to a navigation menu?
Setting Wholesale Prices in WooCommerce with the Wholesale Pricing plugin
Product Types in WooCommerce

Acronis Backup Cloud

Acronis Backup Cloud User Guide

Microsoft Office 365

Access an Office 365 shared mailbox when using OWA (Outlook Web App)
Shared mailboxes in Exchange Online and Office 365
Why am I getting Path Too Long errors when migrating to OneDrive?
Comparing ways to manage contacts in Office 365
Error 400 "Bad Request" when logging into Office 365 online
Sharing folders between your Office 365 users
What is an Office 365 or Exchange Kiosk account/license?
Download and install Office 2016 for Mac using Office 365 for business
Download and install Office using Office 365 for business on a PC
Office 365 add-on services
Office 365 plan features
Office 365 support if you don't have a support agreement with O'Brien Media
Office 365 support if you have a support agreement with O'Brien Media

Software support

Tacking malware and spyware problems on your computer with Malwarebytes
"This message has no content." error when viewing an email on an iPhone or iPad using the Mail app
Emailing a photo from an iPad
Embedding a font in a Microsoft Word document
Installing the Google Chrome browser
Clearing Chrome or Firefox temporary internet files
Clearing Internet Explorer temporary internet files

Graphic design and print

Creating a Tri-fold template in InDesign CS4 or CS5
Track your print order delivery
Artwork instructions and pre-order information
Terms and Conditions of our Free Artwork Design Service
Requesting a free print sample pack
Download our Print Guidelines Help Sheet
Approving your print proof
Technical Deficiencies with Artwork Files
Bleed and Safe Content Areas
Colour Matching and Colour Accuracy
Image Resolution and Bleed
How do I pay for my order?
Can I use the logo or design you've created for me on my website?
What delivery options are available for printed materials?

Telecoms services

Accessing your voicemail service via telephone

Technical articles

Email settings for Google Apps for Work
How do I view the php info page?
What are Inodes?