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How do I know if a call, text, or email from O’Brien Media is real?

Emails and email addresses

You can then confirm if the team member is from O’Brien Media by checking their email address, which may include one of the following:

  • @obrienmedia.co.uk
  • @obrienmedia.uk
  • @crm.obrienmedia.co.uk
  • @support.obriennmedia.co.uk
  • @obrien-media.co.uk

Some email addresses we send from may look strange, these are emails sent from our Midas helpdesk system that allow us to keep your messages together and track an issue or query through to completion. These email addresses will look something like the following:

  • case-c8886ee8a668d68d26639d8eecc83a8e@crm.obrienmedia.co.uk
  • case-c8886ee8a668d68d26639d8eecc83a8e@support.obrienmedia.co.uk

These are legitimate email addresses and you can safely reply to the message. If you are unsure you can email hello@obrienmedia.co.uk to check or call us on one of the phone numbers below and we will be happy to confirm if the email is legitimate.

Phone calls and phone numbers

Phone calls from our team will show one of the following numbers in most cases unless the team member is calling from their direct line, if you are unsure take the representatives name and/or extension number and call our main office on one of the numbers below:

  • 01793 239239
  • 01793 230654
  • 01793230655

SMS text messages

We send SMS text messages in some cases, these will always come from 07860033633 and the final line of the message will contain “O’Brien Media Ltd”. You can safely reply to these messages. If you have any doubts about the legitimacy of the message just contact us on one of the numbers above for confirmation.